Submit a Review for Northcare Suites Care Home
100 Telford Road, Edinburgh, EH4 2NF
View Full Details of Northcare Suites Care HomeLatest Reviews for Northcare Suites Care Home
24 February 2025
I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean. The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place. There is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.
24 February 2025
Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.
09 January 2025
We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall experience was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.
27 November 2024
Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and coffee to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.
08 November 2024
Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.
30 August 2024
My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.
27 August 2024
I am delighted with the care Mum is receiving at Northcare Suites. The staff are friendly and engage well with her and treat her with the dignity and respect she deserves, as well as having a laugh with her at times, which she enjoys. All of her personal care/medical needs are attended to very well. She has a daily assisted shower and the nursing team keep me updated on any issues as they arise, or changes in her medication. There is a programme of daily activities and lunch/dinner in the dining room which allows residents to socialise and mix with one another which suits mum as she gets anxious when she is on her own. Mum particularly enjoys the musical entertainment which is provided as she loves a sing along. Mum has a big family and lots of friends who come to visit her regularly and are also made to feel welcome. I wouldn't hesitate to recommend Northcare Suites to others looking for a care facility for their loved ones.
27 August 2024
Welcoming and friendly staff who are always cheerful to welcome Mum every day. Encouraging and caring with bags of patience, the carers allow Mum to feel safe and as an individual in her own right. Could not fault the care and standards.
26 August 2024
Northcare Suites, Edinburgh is simply wonderful. The ambience is lovely from the minute you walk through the door. Staff are knowledgeable, respectful and so kind. My mother's room has amazing views over the city and is kept clean and tidy. I'm kept updated about her health and have regular six monthly reviews. Catering is fabulous and they really look after their visitors too with the Brasserie on the top floor being a favourite place to visit with Mum. There are plenty of activities should clients wish to participate and so in short, I would have no hesitation in recommending this care home.
26 August 2024
This is a 5-star care home. Management continuity has been good, staff continuity is good although at times they appear to be short-staffed. Quality of care is good and facilities are excellent. Individual rooms are spacious, light and comfortable. There is a full programme of activities and an excellent onsite cafe for visitors to take residents to.
23 August 2024
The care given to my stepmother is first class and I am always told when there has been a deterioration in her health. The staff and management act quickly when they think external medical advice is required.
23 August 2024
My father was placed in Northcare as he was bedblocking in ERI. Due to his needs it was very evident that Social Care was unable to meet them. After long discussions he made the decision to see if he could remain in Northcare, which he did. The care and attention he received and myself until his death last year was exceptional, could not have asked for any more. As I was so impressed I moved my mother from her care home to currently is. The attention to detail is throughout the staff. This is starting with the Manager. The training given and recieved is exceptional. The choice, respect and dignity shown and given is perfect. The GPs, nurses call and give updates if there has been any or no change and are very receptive to suggestions in how to treat a longstanding condition. I am looking forward to my old age as I will be putting my name down on the waiting list along with my cousins.
23 August 2024
Only been in since January to date so early but it's good. Low turnover of staff is also good, facilities are great. Cafe is an excellent idea, service and offering and open pretty much all the time which is great. Good it offers facilities such as cinema, nails, hair etc.
07 August 2024
My mum enjoyed her respite immensely. The staff were very attentive and treated her very well. She enjoyed her meals. Also, nothing was too much trouble with any help she needed. She felt well cared for.
05 March 2024
Northcare Suites is more like a hotel than a nursing home, with lovely, homely furniture. The staff are extremely caring, kind and accommodating and will go out of their way to help. Lots of smiles too. They know the residents well and treat them with dignity. It is a joy to see my mother looking happy. It is reassuring for my sister and me to know that she is safe and is checked regularly through the night. The nurses are very good at communicating if there are any issues and will arrange doctor and physiotherapy appointments, as needed. The visitors are also very well looked after and are provided with tea and cakes. I am really delighted that my mother is receiving tender loving care in such a luxurious place. Added bonuses are the cinema, brasserie and cocktail bar, which the relatives can use too. There is an on-site hairdresser and garden to walk around at the back. We had a delicious meal in the private dining room just before Christmas.
05 March 2024
Fantastic care home. All staff are excellent, caring and very professional. I could not hope for better care than my mother receives from everyone. All residents are given 100% care and attention and there are lots of activities daily to keep them stimulated and happy. The care home in my opinion is like a 5 star hotel with the best team.
01 March 2024
Throughout my mum's stay at Northcare Suites over the years, I have found the staff consistently kind, caring, friendly, patient, helpful and professional and feel that Mum is being well looked after.
01 March 2024
Since my mother came into Northcare Suite the staff have always been very informative of what is happening with her. Accurate records are always on hand and the family is always kept informed immediately of any changes, medical issues etc.
27 February 2024
My mother is at Northcare Suites and has been since October 2023. We are so happy with the home. The staff are incredible and I cannot fault them. They look after my mother so well and are always helpful and knowledgeable about what is going on with my mother. There are plenty of activities. My mother enjoys the food and when we visit we are also looked after very well with coffee and cakes. The facilities are lovely. My mother's room is always clean and has a hairdresser, cinema, and lovely meeting rooms. I would recommend Northcare Suites to anyone looking for a luxurious care home.
27 February 2024
Northcare Suites on Telford Road; what an absolutely amazing care home. From the minute I arrive at reception, I am greeted with warmth and respect. Care staff are always welcoming, friendly and helpful. They show care, kindness and extensive knowledge about my aunt and her needs. My aunt is extremely well cared for, any health issues she has are treated timely and with dignity. I am always kept updated about her needs and how they are being met. I have experienced first-hand the care and support experienced by my aunt, she had an infection and was being closely monitored by nursing staff. My aunt and I felt completely reassured and supported. My aunt consistently praises the care she receives and is the happiest and healthiest I have seen her for years. Cleanliness is outstanding throughout the whole of the care home. The catering is fabulous and my aunt enjoys all her meals. The whole team from reception to kitchen, cleaning, care and nursing staff are exceptional. Thank you.
Latest Reviews for Northcare Suites Care Home
24 February 2025
I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean. The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place. There is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.
24 February 2025
Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.
09 January 2025
We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall experience was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.
27 November 2024
Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and coffee to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.
08 November 2024
Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.
30 August 2024
My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.
27 August 2024
I am delighted with the care Mum is receiving at Northcare Suites. The staff are friendly and engage well with her and treat her with the dignity and respect she deserves, as well as having a laugh with her at times, which she enjoys. All of her personal care/medical needs are attended to very well. She has a daily assisted shower and the nursing team keep me updated on any issues as they arise, or changes in her medication. There is a programme of daily activities and lunch/dinner in the dining room which allows residents to socialise and mix with one another which suits mum as she gets anxious when she is on her own. Mum particularly enjoys the musical entertainment which is provided as she loves a sing along. Mum has a big family and lots of friends who come to visit her regularly and are also made to feel welcome. I wouldn't hesitate to recommend Northcare Suites to others looking for a care facility for their loved ones.
27 August 2024
Welcoming and friendly staff who are always cheerful to welcome Mum every day. Encouraging and caring with bags of patience, the carers allow Mum to feel safe and as an individual in her own right. Could not fault the care and standards.
26 August 2024
Northcare Suites, Edinburgh is simply wonderful. The ambience is lovely from the minute you walk through the door. Staff are knowledgeable, respectful and so kind. My mother's room has amazing views over the city and is kept clean and tidy. I'm kept updated about her health and have regular six monthly reviews. Catering is fabulous and they really look after their visitors too with the Brasserie on the top floor being a favourite place to visit with Mum. There are plenty of activities should clients wish to participate and so in short, I would have no hesitation in recommending this care home.
26 August 2024
This is a 5-star care home. Management continuity has been good, staff continuity is good although at times they appear to be short-staffed. Quality of care is good and facilities are excellent. Individual rooms are spacious, light and comfortable. There is a full programme of activities and an excellent onsite cafe for visitors to take residents to.
23 August 2024
The care given to my stepmother is first class and I am always told when there has been a deterioration in her health. The staff and management act quickly when they think external medical advice is required.
23 August 2024
My father was placed in Northcare as he was bedblocking in ERI. Due to his needs it was very evident that Social Care was unable to meet them. After long discussions he made the decision to see if he could remain in Northcare, which he did. The care and attention he received and myself until his death last year was exceptional, could not have asked for any more. As I was so impressed I moved my mother from her care home to currently is. The attention to detail is throughout the staff. This is starting with the Manager. The training given and recieved is exceptional. The choice, respect and dignity shown and given is perfect. The GPs, nurses call and give updates if there has been any or no change and are very receptive to suggestions in how to treat a longstanding condition. I am looking forward to my old age as I will be putting my name down on the waiting list along with my cousins.
23 August 2024
Only been in since January to date so early but it's good. Low turnover of staff is also good, facilities are great. Cafe is an excellent idea, service and offering and open pretty much all the time which is great. Good it offers facilities such as cinema, nails, hair etc.
07 August 2024
My mum enjoyed her respite immensely. The staff were very attentive and treated her very well. She enjoyed her meals. Also, nothing was too much trouble with any help she needed. She felt well cared for.
05 March 2024
Northcare Suites is more like a hotel than a nursing home, with lovely, homely furniture. The staff are extremely caring, kind and accommodating and will go out of their way to help. Lots of smiles too. They know the residents well and treat them with dignity. It is a joy to see my mother looking happy. It is reassuring for my sister and me to know that she is safe and is checked regularly through the night. The nurses are very good at communicating if there are any issues and will arrange doctor and physiotherapy appointments, as needed. The visitors are also very well looked after and are provided with tea and cakes. I am really delighted that my mother is receiving tender loving care in such a luxurious place. Added bonuses are the cinema, brasserie and cocktail bar, which the relatives can use too. There is an on-site hairdresser and garden to walk around at the back. We had a delicious meal in the private dining room just before Christmas.
05 March 2024
Fantastic care home. All staff are excellent, caring and very professional. I could not hope for better care than my mother receives from everyone. All residents are given 100% care and attention and there are lots of activities daily to keep them stimulated and happy. The care home in my opinion is like a 5 star hotel with the best team.
01 March 2024
Throughout my mum's stay at Northcare Suites over the years, I have found the staff consistently kind, caring, friendly, patient, helpful and professional and feel that Mum is being well looked after.
01 March 2024
Since my mother came into Northcare Suite the staff have always been very informative of what is happening with her. Accurate records are always on hand and the family is always kept informed immediately of any changes, medical issues etc.
27 February 2024
My mother is at Northcare Suites and has been since October 2023. We are so happy with the home. The staff are incredible and I cannot fault them. They look after my mother so well and are always helpful and knowledgeable about what is going on with my mother. There are plenty of activities. My mother enjoys the food and when we visit we are also looked after very well with coffee and cakes. The facilities are lovely. My mother's room is always clean and has a hairdresser, cinema, and lovely meeting rooms. I would recommend Northcare Suites to anyone looking for a luxurious care home.
27 February 2024
Northcare Suites on Telford Road; what an absolutely amazing care home. From the minute I arrive at reception, I am greeted with warmth and respect. Care staff are always welcoming, friendly and helpful. They show care, kindness and extensive knowledge about my aunt and her needs. My aunt is extremely well cared for, any health issues she has are treated timely and with dignity. I am always kept updated about her needs and how they are being met. I have experienced first-hand the care and support experienced by my aunt, she had an infection and was being closely monitored by nursing staff. My aunt and I felt completely reassured and supported. My aunt consistently praises the care she receives and is the happiest and healthiest I have seen her for years. Cleanliness is outstanding throughout the whole of the care home. The catering is fabulous and my aunt enjoys all her meals. The whole team from reception to kitchen, cleaning, care and nursing staff are exceptional. Thank you.