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Bentley Drive, London, NW2 2TD
View Full Details of Candlewood HouseLatest Reviews for Candlewood House
20 March 2025
My friend has cancer of the oesophagus and after 2 stints in hospital he was too weak to go home. He was referred to Candlewood House. It was perfect, lots of room in general including his own room, very easy access, friendly and at meal times it always smelled delicious. There is always a choice of hot and cold drinks and snacks for family and guests too. Due to how weak he was, my friend never took part in any of the available activities. The cancer spread too fast taking him from us too soon. As someone who worked in a home before, Candlewood House is the perfect place. I'd be happy to visit my own family here if it came to that.
07 March 2025
All at the care home could not have done more for my brother at the end of his life. They all went above and beyond to make him feel at home and comfortable, and to treat him with compassion and respect. They also provided great support to me as his relative, and to his other visiting friends. I highly recommend this care home, not only for its staff, but also for its facilities (including a cinema room, private and communal dining areas, and daily activities for residents who wish to participate in them). Residents are treated as people who matter, with honesty, and cared for in a safe, well-maintained and friendly environment.
31 January 2025
Very friendly, welcoming atmosphere. Care, thorough attentive and kind. There is a feeling of safety, always people to help and protect. A happy environment.
30 January 2025
My mother-in-law spent her final days at Candlewood House. The care and facilities were exquisite. Our family member was treated with such great care, but we as a family were also looked after beautifully. The manager especially was so kind and thoughtful and made a very difficult time much, much easier to bear. I highly recommend Candlewood House, as a family member and as a former nurse myself. 10 out of 10 and much gratitude from our family.
23 January 2025
My father's Alzheimer's was quite advanced when he went to Candlewood House for respite care and he never really settled but this was not the fault of the staff, who made every effort to help. Carers were all kind, gentle, friendly and respectful. The food was of a high standard and the place is clean, warm and attractively furnished and decorated. Perhaps more effort could be made to alleviate boredom in the dementia patients and to cater for individual tastes - my father will happily listen to the radio for hours, but I believe he never heard one note of classical music there, only Muzak most mealtimes.
20 January 2025
When looking for a safe, caring environment for our mum, Candlewood House was head and shoulders above anywhere else we researched. From the moment we called to arrange a tour, we were pleasantly surprised at the open door policy the care home had. We arranged a visit quickly and from the moment we arrived, we knew this was the place for our mum. Mum was invited for lunch and we went along while she had the tour and also had lunch which was lovely. An assessment was done the same day amazingly and within the week our mum had moved in. Mum has never been open to the idea of residential care until visiting Candlewood House and seeing the level of care and attention to detail provided. The care home manager is truly wonderful and genuinely caring and mum has taken to her straight away. Nothing is too much trouble for any of the staff and the welcome Mum got on her arrival was outstanding. So far so good and as far as we are concerned, this is the best decision we could have made!
07 January 2025
Never knew Candlewood existed until my friend, for whom I am next of kin, was taken there. The best place she could have been prior to her passing. They were patient, kind, reassuring and understandable. They treat others with dignity and kept us up to day every step of the way. I am happy to recommend Candlewood for others including my own family.
07 January 2025
When one enters the house there is such a warm and welcoming atmosphere. Staff are utterly helpful and ready for multitasking. The food choice is very good. Decorating is tasteful and comfortable. Lovely activities are offered. You can always ask for support.
28 November 2024
The whole experience was very good and I'm quite impressed by the staff. Their interaction and attention to the residents was exemplary. The fact that there was free pampering for visitors and residents was nothing like I have experienced. I would recommend this care home to anyone who asks.
15 November 2024
It's a good place. People who are working there were pleasant and attentive.
15 November 2024
Many thanks for the excellent birthday party you prepared for my family member. We were feeling at home, really great attention from all members of Candlewood. Food was excellent.
07 November 2024
We came here to celebrate our friends 90th birthday. From beginning to end, the day was simply lovely. I used to work in the care sector for a care home, and I found myself comparing the service we received here to other experiences I have had in the sector. There is not a single complaint or criticism I can think of (and I looked!) Everything is of a high quality. It's all so luxurious, which is very rare to see. The care my friend receives is very much bespoke. The staff are caring, kind and knowledgeable. I saw no safeguarding concerns. 3 words. Above and beyond. I have every faith that my friend is being well looked after. The small gathering for the birthday celebrations were more on the lines of restaurant dining. Everything was personalised to the guests, and the chef did a lovely job with the cake. With my experience working in the sector for 5 years, I know what the red flags are to look for. I haven't seen anything concerning. I would recommend this home to everyone!
07 November 2024
I have recently spent two weeks in Candlewood House recovering from a hernia operation. I am 81 years old female. It has been a truly lovely, positive experience. All the staff were caring, attentive to the many needs, creating a safe warm environment. All public places and bedrooms are beautifully and comfortably decorated and spacious. I highly recommend it for both long and short term residents. Would go back any time should the need arise.
05 November 2024
We have been treated so well by all the staff here. Nothing is too much trouble. Every one of the staff are very capable and caring and treat us with the utmost respect. A very high standard of facilities and cleanliness throughout. Cannot fault it.
18 October 2024
Having experienced a previous care home, I must say Candlewood House made a huge impression on me. Our friend was a resident here, he received the best possible care. He experienced friendly and caring staff, clean pleasant surroundings. He felt safe and well cared for, and was treated with the most utmost dignity. Food was excellent. I highly recommend Candlewood for anyone requiring the best possible experience for a loved one.
18 October 2024
Candlewood is beyond perfect! The home is home for everyone, the service is impeccable the staff are family! Extremely caring and pay attention to the residents. The love and care for all the residents I wish I could live here myself!
30 September 2024
My experience of Candlewood House has been very good. My aunt was very unwell when she arrived and was sadly only Candlewood House for a very short time. The staff were lovely, caring and respectful and made sure she was comfortable as possible. The staff took very good care of myself and my family when my aunt sadly passed away. I was sad that she wasn't able to enjoy all the fabulous facilities and food and would recommend this home to others.
18 September 2024
The palliative care my wife received was absolutely excellent. Candlewood is second to none in the care home business. I can not fault it in any area. My wife's end-of-life experience was carefully handled with dignity.
28 August 2024
My experience at Candlewood House Care Home is one of great reassurance and total 100% confidence that my mother is in the best care that we or anybody else would expect. Exceptional staff, friendly atmosphere, warm greeting from reception to the manager, the nurses, the chefs, and cleaners. They make Candlewood a reassuring place to be for any that who comes here.
27 August 2024
The staff are so welcoming and friendly. The home itself is furnished and kept to an extremely high standard. The residence houses a very high standard of care. My friend is very content and happy in Candlewood House.
Latest Reviews for Candlewood House
20 March 2025
My friend has cancer of the oesophagus and after 2 stints in hospital he was too weak to go home. He was referred to Candlewood House. It was perfect, lots of room in general including his own room, very easy access, friendly and at meal times it always smelled delicious. There is always a choice of hot and cold drinks and snacks for family and guests too. Due to how weak he was, my friend never took part in any of the available activities. The cancer spread too fast taking him from us too soon. As someone who worked in a home before, Candlewood House is the perfect place. I'd be happy to visit my own family here if it came to that.
07 March 2025
All at the care home could not have done more for my brother at the end of his life. They all went above and beyond to make him feel at home and comfortable, and to treat him with compassion and respect. They also provided great support to me as his relative, and to his other visiting friends. I highly recommend this care home, not only for its staff, but also for its facilities (including a cinema room, private and communal dining areas, and daily activities for residents who wish to participate in them). Residents are treated as people who matter, with honesty, and cared for in a safe, well-maintained and friendly environment.
31 January 2025
Very friendly, welcoming atmosphere. Care, thorough attentive and kind. There is a feeling of safety, always people to help and protect. A happy environment.
30 January 2025
My mother-in-law spent her final days at Candlewood House. The care and facilities were exquisite. Our family member was treated with such great care, but we as a family were also looked after beautifully. The manager especially was so kind and thoughtful and made a very difficult time much, much easier to bear. I highly recommend Candlewood House, as a family member and as a former nurse myself. 10 out of 10 and much gratitude from our family.
23 January 2025
My father's Alzheimer's was quite advanced when he went to Candlewood House for respite care and he never really settled but this was not the fault of the staff, who made every effort to help. Carers were all kind, gentle, friendly and respectful. The food was of a high standard and the place is clean, warm and attractively furnished and decorated. Perhaps more effort could be made to alleviate boredom in the dementia patients and to cater for individual tastes - my father will happily listen to the radio for hours, but I believe he never heard one note of classical music there, only Muzak most mealtimes.
20 January 2025
When looking for a safe, caring environment for our mum, Candlewood House was head and shoulders above anywhere else we researched. From the moment we called to arrange a tour, we were pleasantly surprised at the open door policy the care home had. We arranged a visit quickly and from the moment we arrived, we knew this was the place for our mum. Mum was invited for lunch and we went along while she had the tour and also had lunch which was lovely. An assessment was done the same day amazingly and within the week our mum had moved in. Mum has never been open to the idea of residential care until visiting Candlewood House and seeing the level of care and attention to detail provided. The care home manager is truly wonderful and genuinely caring and mum has taken to her straight away. Nothing is too much trouble for any of the staff and the welcome Mum got on her arrival was outstanding. So far so good and as far as we are concerned, this is the best decision we could have made!
07 January 2025
Never knew Candlewood existed until my friend, for whom I am next of kin, was taken there. The best place she could have been prior to her passing. They were patient, kind, reassuring and understandable. They treat others with dignity and kept us up to day every step of the way. I am happy to recommend Candlewood for others including my own family.
07 January 2025
When one enters the house there is such a warm and welcoming atmosphere. Staff are utterly helpful and ready for multitasking. The food choice is very good. Decorating is tasteful and comfortable. Lovely activities are offered. You can always ask for support.
28 November 2024
The whole experience was very good and I'm quite impressed by the staff. Their interaction and attention to the residents was exemplary. The fact that there was free pampering for visitors and residents was nothing like I have experienced. I would recommend this care home to anyone who asks.
15 November 2024
It's a good place. People who are working there were pleasant and attentive.
15 November 2024
Many thanks for the excellent birthday party you prepared for my family member. We were feeling at home, really great attention from all members of Candlewood. Food was excellent.
07 November 2024
We came here to celebrate our friends 90th birthday. From beginning to end, the day was simply lovely. I used to work in the care sector for a care home, and I found myself comparing the service we received here to other experiences I have had in the sector. There is not a single complaint or criticism I can think of (and I looked!) Everything is of a high quality. It's all so luxurious, which is very rare to see. The care my friend receives is very much bespoke. The staff are caring, kind and knowledgeable. I saw no safeguarding concerns. 3 words. Above and beyond. I have every faith that my friend is being well looked after. The small gathering for the birthday celebrations were more on the lines of restaurant dining. Everything was personalised to the guests, and the chef did a lovely job with the cake. With my experience working in the sector for 5 years, I know what the red flags are to look for. I haven't seen anything concerning. I would recommend this home to everyone!
07 November 2024
I have recently spent two weeks in Candlewood House recovering from a hernia operation. I am 81 years old female. It has been a truly lovely, positive experience. All the staff were caring, attentive to the many needs, creating a safe warm environment. All public places and bedrooms are beautifully and comfortably decorated and spacious. I highly recommend it for both long and short term residents. Would go back any time should the need arise.
05 November 2024
We have been treated so well by all the staff here. Nothing is too much trouble. Every one of the staff are very capable and caring and treat us with the utmost respect. A very high standard of facilities and cleanliness throughout. Cannot fault it.
18 October 2024
Having experienced a previous care home, I must say Candlewood House made a huge impression on me. Our friend was a resident here, he received the best possible care. He experienced friendly and caring staff, clean pleasant surroundings. He felt safe and well cared for, and was treated with the most utmost dignity. Food was excellent. I highly recommend Candlewood for anyone requiring the best possible experience for a loved one.
18 October 2024
Candlewood is beyond perfect! The home is home for everyone, the service is impeccable the staff are family! Extremely caring and pay attention to the residents. The love and care for all the residents I wish I could live here myself!
30 September 2024
My experience of Candlewood House has been very good. My aunt was very unwell when she arrived and was sadly only Candlewood House for a very short time. The staff were lovely, caring and respectful and made sure she was comfortable as possible. The staff took very good care of myself and my family when my aunt sadly passed away. I was sad that she wasn't able to enjoy all the fabulous facilities and food and would recommend this home to others.
18 September 2024
The palliative care my wife received was absolutely excellent. Candlewood is second to none in the care home business. I can not fault it in any area. My wife's end-of-life experience was carefully handled with dignity.
28 August 2024
My experience at Candlewood House Care Home is one of great reassurance and total 100% confidence that my mother is in the best care that we or anybody else would expect. Exceptional staff, friendly atmosphere, warm greeting from reception to the manager, the nurses, the chefs, and cleaners. They make Candlewood a reassuring place to be for any that who comes here.
27 August 2024
The staff are so welcoming and friendly. The home itself is furnished and kept to an extremely high standard. The residence houses a very high standard of care. My friend is very content and happy in Candlewood House.