Submit a Review for Mossdale Residence
Mossdale Avenue, off Bad Bargain Lane, York, YO31 0AF
View Full Details of Mossdale ResidenceLatest Reviews for Mossdale Residence
27 February 2025
Always a warm, friednly atmosphere as soon as you walk through the door. Mum is so happy and settled here. Mum feels safe and all the nurses are so kind and caring.
26 February 2025
Mossdale is a well-presented care home. The staff are always polite and attentive towards visitors and residents. I find it's always a pleasant experince when visiting.
26 February 2025
All very good.
10 January 2025
Dad was in Mossdale for an assessment for 28 days. He was very settled there and well looked after. The staff on his floor enjoyed his wit and cheeky humour. The food was very good with lots of choice and rooms comfortable. The home manager and receptionist were very helpful.
01 November 2024
My experience of Mossdale and it's staff was an extremely positive one. The staff were all very warm and welcoming and my sons and I knew, straight away, this was the right place for their dad, and what turned out to be, his end-of-life care needs. His short stay was comfortable, dignified and peaceful. I wouldn't hesitate to recommend this wonderful care home to anyone.
04 October 2024
The staff are willing to listen to minor complaints. More activities are needed. Rooms need to be more guarded due to theft between residents.
20 August 2024
Everyone is friendly and inviting. Only negative comment - no receptionist over the weekends ... takes staff away from care duty.
04 July 2024
My mum became a resident at Mossdale in June 2024. From the moment we walked in the atmosphere at Mossdale was wonderful. All the staff showed great natural compassion and empathy for mum's feelings and eased her anxieties quickly. Each person we have met has been caring and understanding which has helped mum to settle as well as putting our minds at ease knowing mum was being looked after in a kind, caring and happy environment. Mum hasn't left her own home for over 5 years and in that time had very little social interaction. By her third day at Mossdale, she was playing bingo and enjoying the company of all the other residents in the lovely Mossdale garden in the sunshine! We are now reassured that Mum's twilight years will be full of joy and laughter. Great elderly care is hard to find and I believe Mossdale deliver outstanding care!
16 May 2024
My dad has been on the dementia unit for two weeks for respite care. There seems to be a serious lack of staff, dementia patients were left wandering around with no staff to be found, one resident became ill, a visitor to the care home sat her down and then ran around trying to find a member of staff. On one visit, two residents were arguing and one hit the other with a hairbrush, again no staff were anywhere to be found. On one visit, my dad was still in bed when I arrived at 11.30 am, eventually, I found a member of staff to get him ready for lunch at 12.15, no one had been to check on him or was aware he was still in bed. Finally, on the day he came home, we received a call to say they had given him too much of one of his medications for the last five days! The only activity we witnessed in the two weeks was a member of staff arrived one afternoon with some paper Easter eggs and colouring pens put them on the table, disappeared and didn't return. We would not use this care home again.
19 April 2024
During what is a very traumatic and difficult time, we have been treated with the utmost respect and empathy. All staff have been extremely friendly, professional and sympathetic tending to Dad's needs. Having visited other care homes, Mossdale is more like a five-star hotel. Everywhere is spotlessly clean, the bedrooms are perfect, with ensuite wet rooms. The food is exceptional with lots of variety. Very impressed with all aspects of Mossdale.
09 April 2024
The home is immaculate throughout and has a wonderful homely feel. With several beautifully appointed, comfortable lounges. The staff are welcoming and very caring, ensuring that Mum was included in all activities. I would highly recommend Mossdale to anyone looking for the best possible care for their loved ones.
05 April 2024
My father was cared for over a period of two weeks. He found it difficult to adapt and settle, but the staff were patient and caring with him, meeting all the needs he expressed. We were confident that my father was safe and being looked after by caring and committed staff.
13 February 2024
My mum's only been a resident for just over 2 weeks. Overall, the home is lovely and all staff are very good and caring. My mum has settled in really well and seems happy. The only issue we seem to have is the TV in her room (since she came to the home), signal problems and unable to get the channels she's always watched at her own home.
09 February 2024
I visited my elderly friend at Mossdale every week for over a year and each visit I was impressed by the care and friendship that my friend was receiving. She was clean and dressed to her usual high standards, encouraged to socialise, spoken to with respect by the staff and treated with kindness at all times. My friend never complained about the staff although she did sometimes grumble about the food. Her room was warm and comfortable. It was easy for her to move around the ground floor and enjoy conversation and coffee with the other residents. Thank you for looking after my friend so well.
09 February 2024
At the age of 99 my Mum spent the last few weeks of her life at Mossdale Residence. She received excellent care at that time and nothing was too much trouble for the staff. Without exception, all the staff were very caring and attentive to Mum and they all did their best to make her stay as comfortable as possible. As well as looking after Mum the staff were concerned about us as a family and they did their best to make our situation as pleasant as possible.
09 February 2024
My 99-year-old Mum’s stay at Mossdale was just a few short weeks but our family was extremely pleased with the care she received. The staff were always pleasant, caring and empathetic to her needs. They treated her with respect and she retained her dignity until the end. Thank you to all involved in making her final days comfortable and for accommodating so many of our family throughout her stay. We highly recommend this care home. I have given 3 stars for food and drink because my Mum was in her latter days and didn’t eat much at all. She was, however, always offered meals or nutritional drinks.
31 January 2024
My mum was in Mossdale for fifteen months and the staff treated her at all times in a friendly, caring and thoughtful way. At the end of her life, they were brilliant with her and our family.
11 January 2024
I was very disappointed with Mossdale Residence. My relative had a severe infection that was not picked up by staff at this Residency. There were several occasions when vulnerable residents were left unsupervised. Despite providing staff with a detailed daily routine, staff did not pay any attention to it. Paperwork was lost relating to my relative should an emergency occur. The best action I took was to remove my relative from this home.
21 November 2023
Mossdale is a wonderful home. Very clean and polite staff. Residents are well looked after. This nursing home provides good care and support to all residents with specific conditions or different types of disabilities who struggle significantly with daily life and need the added support. This care home prioritises the physical, emotional and social needs of its residents in which they offer a safe and clean comfortable environment with trained staff.
16 November 2023
The kindness, professionalism, empathy and respect shown to my dad and every resident is beyond words. I truly am grateful that my dad has moved here. Not only like a five star hotel, but the staff are beyond that. The relief at my dad being here is beyond words. I thank you all because I know he's happy.
Latest Reviews for Mossdale Residence
27 February 2025
Always a warm, friednly atmosphere as soon as you walk through the door. Mum is so happy and settled here. Mum feels safe and all the nurses are so kind and caring.
26 February 2025
Mossdale is a well-presented care home. The staff are always polite and attentive towards visitors and residents. I find it's always a pleasant experince when visiting.
26 February 2025
All very good.
10 January 2025
Dad was in Mossdale for an assessment for 28 days. He was very settled there and well looked after. The staff on his floor enjoyed his wit and cheeky humour. The food was very good with lots of choice and rooms comfortable. The home manager and receptionist were very helpful.
01 November 2024
My experience of Mossdale and it's staff was an extremely positive one. The staff were all very warm and welcoming and my sons and I knew, straight away, this was the right place for their dad, and what turned out to be, his end-of-life care needs. His short stay was comfortable, dignified and peaceful. I wouldn't hesitate to recommend this wonderful care home to anyone.
04 October 2024
The staff are willing to listen to minor complaints. More activities are needed. Rooms need to be more guarded due to theft between residents.
20 August 2024
Everyone is friendly and inviting. Only negative comment - no receptionist over the weekends ... takes staff away from care duty.
04 July 2024
My mum became a resident at Mossdale in June 2024. From the moment we walked in the atmosphere at Mossdale was wonderful. All the staff showed great natural compassion and empathy for mum's feelings and eased her anxieties quickly. Each person we have met has been caring and understanding which has helped mum to settle as well as putting our minds at ease knowing mum was being looked after in a kind, caring and happy environment. Mum hasn't left her own home for over 5 years and in that time had very little social interaction. By her third day at Mossdale, she was playing bingo and enjoying the company of all the other residents in the lovely Mossdale garden in the sunshine! We are now reassured that Mum's twilight years will be full of joy and laughter. Great elderly care is hard to find and I believe Mossdale deliver outstanding care!
16 May 2024
My dad has been on the dementia unit for two weeks for respite care. There seems to be a serious lack of staff, dementia patients were left wandering around with no staff to be found, one resident became ill, a visitor to the care home sat her down and then ran around trying to find a member of staff. On one visit, two residents were arguing and one hit the other with a hairbrush, again no staff were anywhere to be found. On one visit, my dad was still in bed when I arrived at 11.30 am, eventually, I found a member of staff to get him ready for lunch at 12.15, no one had been to check on him or was aware he was still in bed. Finally, on the day he came home, we received a call to say they had given him too much of one of his medications for the last five days! The only activity we witnessed in the two weeks was a member of staff arrived one afternoon with some paper Easter eggs and colouring pens put them on the table, disappeared and didn't return. We would not use this care home again.
19 April 2024
During what is a very traumatic and difficult time, we have been treated with the utmost respect and empathy. All staff have been extremely friendly, professional and sympathetic tending to Dad's needs. Having visited other care homes, Mossdale is more like a five-star hotel. Everywhere is spotlessly clean, the bedrooms are perfect, with ensuite wet rooms. The food is exceptional with lots of variety. Very impressed with all aspects of Mossdale.
09 April 2024
The home is immaculate throughout and has a wonderful homely feel. With several beautifully appointed, comfortable lounges. The staff are welcoming and very caring, ensuring that Mum was included in all activities. I would highly recommend Mossdale to anyone looking for the best possible care for their loved ones.
05 April 2024
My father was cared for over a period of two weeks. He found it difficult to adapt and settle, but the staff were patient and caring with him, meeting all the needs he expressed. We were confident that my father was safe and being looked after by caring and committed staff.
13 February 2024
My mum's only been a resident for just over 2 weeks. Overall, the home is lovely and all staff are very good and caring. My mum has settled in really well and seems happy. The only issue we seem to have is the TV in her room (since she came to the home), signal problems and unable to get the channels she's always watched at her own home.
09 February 2024
I visited my elderly friend at Mossdale every week for over a year and each visit I was impressed by the care and friendship that my friend was receiving. She was clean and dressed to her usual high standards, encouraged to socialise, spoken to with respect by the staff and treated with kindness at all times. My friend never complained about the staff although she did sometimes grumble about the food. Her room was warm and comfortable. It was easy for her to move around the ground floor and enjoy conversation and coffee with the other residents. Thank you for looking after my friend so well.
09 February 2024
At the age of 99 my Mum spent the last few weeks of her life at Mossdale Residence. She received excellent care at that time and nothing was too much trouble for the staff. Without exception, all the staff were very caring and attentive to Mum and they all did their best to make her stay as comfortable as possible. As well as looking after Mum the staff were concerned about us as a family and they did their best to make our situation as pleasant as possible.
09 February 2024
My 99-year-old Mum’s stay at Mossdale was just a few short weeks but our family was extremely pleased with the care she received. The staff were always pleasant, caring and empathetic to her needs. They treated her with respect and she retained her dignity until the end. Thank you to all involved in making her final days comfortable and for accommodating so many of our family throughout her stay. We highly recommend this care home. I have given 3 stars for food and drink because my Mum was in her latter days and didn’t eat much at all. She was, however, always offered meals or nutritional drinks.
31 January 2024
My mum was in Mossdale for fifteen months and the staff treated her at all times in a friendly, caring and thoughtful way. At the end of her life, they were brilliant with her and our family.
11 January 2024
I was very disappointed with Mossdale Residence. My relative had a severe infection that was not picked up by staff at this Residency. There were several occasions when vulnerable residents were left unsupervised. Despite providing staff with a detailed daily routine, staff did not pay any attention to it. Paperwork was lost relating to my relative should an emergency occur. The best action I took was to remove my relative from this home.
21 November 2023
Mossdale is a wonderful home. Very clean and polite staff. Residents are well looked after. This nursing home provides good care and support to all residents with specific conditions or different types of disabilities who struggle significantly with daily life and need the added support. This care home prioritises the physical, emotional and social needs of its residents in which they offer a safe and clean comfortable environment with trained staff.
16 November 2023
The kindness, professionalism, empathy and respect shown to my dad and every resident is beyond words. I truly am grateful that my dad has moved here. Not only like a five star hotel, but the staff are beyond that. The relief at my dad being here is beyond words. I thank you all because I know he's happy.