Submit a Review for Barchester Crandon Springs Care Home
Glastonbury Road, Wells, BA5 1WE
View Full Details of Barchester Crandon Springs Care HomeLatest Reviews for Barchester Crandon Springs Care Home
21 January 2025
We recently used Barchester Crandon Springs Care Home for a respite stay for my mother. She is a very reluctant respite stayer in general and we have used various other homes in the past. We found Crandon Springs to be excellent, a lovely environment to stay in and like being in a hotel for a week. The staff and management were friendly, kind and professional. I was able to relax in the knowledge that she was safe and well cared for in a nice, caring, friendly environment, we will definitely be using Crandon Springs again.
09 January 2025
I came for three weeks of respite while my broken wrist was healing. My room was very smart and comfortable and the care staff were very kind and friendly and efficient. Meals were mostly good and care was taken to cater for my intolerances. I had three delightful companions at my table with lovely conversations and I enjoyed all the varied activities that kept us entertained and exercised. I also had the freedom to come and go as I pleased to pursue outside activities and packed lunches were prepared if I missed a meal. Altogether, I thoroughly enjoyed myself and was sad to leave.
23 December 2024
This is my first experience of a care home, especially one with a dedicated, good medical floor. I have found all staff very hardworking, kind but at times, appearing overworked. The fact that medical help is readily available is comforting, the rooms are very comfortable, clean and suitably furnished. There is a weekly programme of activities to suit as many as possible with trips away from the home. Most rooms have their own TV. Food is good with an acceptable choice, in dining rooms that encourage residents to mingle. Wherever possible, help is given to those who need help with cutlery etc. A kindly air pervades.
09 December 2024
My mum has been in respite at Crandon Springs for 7 weeks. During that time she has improved both physically and emotionally. The environment in the home is very pleasant and relaxing. The staff are amazing and I cannot recommend them enough. They are kind, caring and professional. There are lots of varied activities which my mum enjoyed during her time here. My dad joined my mum for 1 week and also really enjoyed the home commenting on how friendly and kind the staff were. He also particularly liked the food and liked the fact there was plenty of it. Thank you to everyone. I am sure we will be using the home in the future and will be recommending it to our friends.
28 November 2024
Second visit and was an emergency. No remote control for 4 days. After 5 days there was still no hand wash in her bathroom. For 3 days there was a dirty stain in the toilet. On more than one occasion my mum was dressed in clothes that were men's and clearly not hers - the trousers were so tight I could barely pull them over her hips. They rubbed and left marks around her waist and legs. There was no water available in her room until I insisted. When mum left she was dressed in the wrong clothes and missing numerous items- clothes, pad for her wheelchair and a missing shoe. The first floor supervisor was wonderful over the phone and my issues were resolved. I raised concerns with the general manager that residents were sat in front of their unfinished meal for 2 1/2 hours on a Monday night from 5.15pm - 7.45pm amongst trolleys of leftover food and dirty crockery, while the only two lovely staff tried their best to help residents to bed. Very shortened review due to 1000 characters.
07 November 2024
We have been using Barchester Crandon Springs Care Home for respite care for my mum for about four years. They have been excellent. The staff are extremely kind and professional; the food is good and Mum has been happy with the facilities they offer. Just recently, my mum's health has been declining and we took the decision together for Mum to become a full-time resident. She has settled in well and we are really happy with the care that the home provides.
21 October 2024
Excellent tour of the home and all questions answered which persuaded us to use Barchester Crandon Springs Care Home. Warm, friendly welcome to my mother-in-law and the rest of the family. Cannot do enough for us. All the staff have been amazing and helpful, answering any questions we have. Bedroom is great as well as all other facilities on offer. Food is amazing with great cake and biscuits on offer to all visitors. Crandon Springs is so much more than we expected.
14 October 2024
First impressions, very good on our guided tour. Very modern, clean and excellent facilities. Staff are very welcoming and helpful. My mom has settled in well and is receiving excellent care.
02 October 2024
Mum's physical and mental health improved drastically after moving her to Barchester Crandon Springs Care Home from another care home. She was made to feel very welcome and special by all the staff, as were her wider family whenever we visited. She was a resident there for three years and was very well cared for throughout her stay. The activities are excellent with a good variety of things to do. If ever there was an issue, the staff or management team were on hand to address it.
01 August 2024
Our family, all of us, have always felt very welcome at Barchester Crandon Springs Care Home. Always been impressed with all the staff's level of care to all who come here, from the start of my mother's residence here two years ago. I have joined in with activities and thoroughly enjoyed them. As a family, we have no complaints about Crandon Springs. The management is readily available and easy to talk with on the rare occasion we'd like to discuss.
12 June 2024
I arrived with a heavy heart but after a few minutes, knew Dad would be safe, happy and well looked after at Barchester Crandon Springs Care Home from smiling, caring staff, great cafe, decor/look and feel. Nothing was too much troubled. My dad was only with Crandon two weeks recovering. He actually came back in a great frame of mind and fir for which we can't thank them enough for treating him with respect and understanding his needs.
07 June 2024
Very impressive and comfortable - staff care, outstanding.
08 May 2024
My father lived in Barchester Crandon Springs Care Home for around eighteen months before he passed away in March 2024. He moved in for respite care after a hip operation and was so happy with the care and attention he received, he decided to stay. This was quite a shock as for years he'd insisted that he'd never live in a care home. The friendliness of carers and management was a large part of this, Dad felt safe, valued and relaxed. There were plenty of opportunities to socialise with other residents in the cafe and through activities, social events and guest events. I cannot thank Crandon Springs enough for making Dad's last years happy and content, for being vigilant with his healthcare and for caring for him with compassion and dignity throughout his time there.
02 May 2024
Mum is cared for exceptionally well. The care team really know her and have built lovely relationships with her. She is always well dressed, clean and obviously well looked after. I am very grateful for their wonderful care of my mother.
04 April 2024
My father has recently passed peacefully at Crandon Springs. He was somewhat apprehensive when he first made the decision to move to the care home in 2022 but he knew that he needed more support than could be easily provided at his flat. He settled in quickly thanks to the great support and care that he received from the staff and took advantage of the events and social program provided to get to know other residents. Being not far from the center of Wells, friends from his old flats used to walk over to see him and we could easily take him out for lunch and walks. More recently he was in hospital and the manager and staff went the extra mile to arrange that he could return to the home as soon as practical to continue his recovery. He was happy, cheerful, and chatty with the staff and residents. We thank everyone involved with his stay and are happy to recommend Crandon Springs to other families.
30 January 2024
I would like to thank the Crandon Springs team for the arrangements they made for a group of three of us who visited one of the residents in the dementia care wing yesterday. We were all at college together many years ago! They arranged for us to have lunch in a separate room, which made it much easier to hear what was said (we are all over 80). The staff were wonderfully caring and practical, as well as providing a delicious lunch in a lovely environment.
26 January 2024
I find the staff at Crandon welcoming and obliging. Although my mother does not participate in the activities, all seem very popular with the residents. The room cleaning at one stage was not very good, but is now vastly improved. My one concern is staff shortages at weekends, sometimes the residents do not get an afternoon cup of tea.
24 January 2024
Caring staff who go the extra mile to ensure residents are included in activities. All the staff are kind, sociable and fully engage with residents. All in all, a lovely atmosphere.
01 September 2023
My mother stayed at Barchester Crandon Springs for the first time for some respite care. From introduction, to reception of her during an exploratory visit, to welcoming her, caring for her during her ten day stay, to finally leaving, the staff and attention to detail received by us was exemplary. The care home is incredibly well appointed, spotlessly tidy and we cannot recommend it highly enough. Thank you so much for making her stay as enjoyable as possible and she cannot wait to return. Looks like we can book another holiday without any worries!
26 June 2023
After some initial teething problems with the level of care, lost laundry and some lack of attention to detail, Mum is happy in Crandon Springs. The staff are all absolutely lovely, although sometimes there is a breakdown with processes and also the response time to the call buttons is far too long.
Latest Reviews for Barchester Crandon Springs Care Home
21 January 2025
We recently used Barchester Crandon Springs Care Home for a respite stay for my mother. She is a very reluctant respite stayer in general and we have used various other homes in the past. We found Crandon Springs to be excellent, a lovely environment to stay in and like being in a hotel for a week. The staff and management were friendly, kind and professional. I was able to relax in the knowledge that she was safe and well cared for in a nice, caring, friendly environment, we will definitely be using Crandon Springs again.
09 January 2025
I came for three weeks of respite while my broken wrist was healing. My room was very smart and comfortable and the care staff were very kind and friendly and efficient. Meals were mostly good and care was taken to cater for my intolerances. I had three delightful companions at my table with lovely conversations and I enjoyed all the varied activities that kept us entertained and exercised. I also had the freedom to come and go as I pleased to pursue outside activities and packed lunches were prepared if I missed a meal. Altogether, I thoroughly enjoyed myself and was sad to leave.
23 December 2024
This is my first experience of a care home, especially one with a dedicated, good medical floor. I have found all staff very hardworking, kind but at times, appearing overworked. The fact that medical help is readily available is comforting, the rooms are very comfortable, clean and suitably furnished. There is a weekly programme of activities to suit as many as possible with trips away from the home. Most rooms have their own TV. Food is good with an acceptable choice, in dining rooms that encourage residents to mingle. Wherever possible, help is given to those who need help with cutlery etc. A kindly air pervades.
09 December 2024
My mum has been in respite at Crandon Springs for 7 weeks. During that time she has improved both physically and emotionally. The environment in the home is very pleasant and relaxing. The staff are amazing and I cannot recommend them enough. They are kind, caring and professional. There are lots of varied activities which my mum enjoyed during her time here. My dad joined my mum for 1 week and also really enjoyed the home commenting on how friendly and kind the staff were. He also particularly liked the food and liked the fact there was plenty of it. Thank you to everyone. I am sure we will be using the home in the future and will be recommending it to our friends.
28 November 2024
Second visit and was an emergency. No remote control for 4 days. After 5 days there was still no hand wash in her bathroom. For 3 days there was a dirty stain in the toilet. On more than one occasion my mum was dressed in clothes that were men's and clearly not hers - the trousers were so tight I could barely pull them over her hips. They rubbed and left marks around her waist and legs. There was no water available in her room until I insisted. When mum left she was dressed in the wrong clothes and missing numerous items- clothes, pad for her wheelchair and a missing shoe. The first floor supervisor was wonderful over the phone and my issues were resolved. I raised concerns with the general manager that residents were sat in front of their unfinished meal for 2 1/2 hours on a Monday night from 5.15pm - 7.45pm amongst trolleys of leftover food and dirty crockery, while the only two lovely staff tried their best to help residents to bed. Very shortened review due to 1000 characters.
07 November 2024
We have been using Barchester Crandon Springs Care Home for respite care for my mum for about four years. They have been excellent. The staff are extremely kind and professional; the food is good and Mum has been happy with the facilities they offer. Just recently, my mum's health has been declining and we took the decision together for Mum to become a full-time resident. She has settled in well and we are really happy with the care that the home provides.
21 October 2024
Excellent tour of the home and all questions answered which persuaded us to use Barchester Crandon Springs Care Home. Warm, friendly welcome to my mother-in-law and the rest of the family. Cannot do enough for us. All the staff have been amazing and helpful, answering any questions we have. Bedroom is great as well as all other facilities on offer. Food is amazing with great cake and biscuits on offer to all visitors. Crandon Springs is so much more than we expected.
14 October 2024
First impressions, very good on our guided tour. Very modern, clean and excellent facilities. Staff are very welcoming and helpful. My mom has settled in well and is receiving excellent care.
02 October 2024
Mum's physical and mental health improved drastically after moving her to Barchester Crandon Springs Care Home from another care home. She was made to feel very welcome and special by all the staff, as were her wider family whenever we visited. She was a resident there for three years and was very well cared for throughout her stay. The activities are excellent with a good variety of things to do. If ever there was an issue, the staff or management team were on hand to address it.
01 August 2024
Our family, all of us, have always felt very welcome at Barchester Crandon Springs Care Home. Always been impressed with all the staff's level of care to all who come here, from the start of my mother's residence here two years ago. I have joined in with activities and thoroughly enjoyed them. As a family, we have no complaints about Crandon Springs. The management is readily available and easy to talk with on the rare occasion we'd like to discuss.
12 June 2024
I arrived with a heavy heart but after a few minutes, knew Dad would be safe, happy and well looked after at Barchester Crandon Springs Care Home from smiling, caring staff, great cafe, decor/look and feel. Nothing was too much troubled. My dad was only with Crandon two weeks recovering. He actually came back in a great frame of mind and fir for which we can't thank them enough for treating him with respect and understanding his needs.
07 June 2024
Very impressive and comfortable - staff care, outstanding.
08 May 2024
My father lived in Barchester Crandon Springs Care Home for around eighteen months before he passed away in March 2024. He moved in for respite care after a hip operation and was so happy with the care and attention he received, he decided to stay. This was quite a shock as for years he'd insisted that he'd never live in a care home. The friendliness of carers and management was a large part of this, Dad felt safe, valued and relaxed. There were plenty of opportunities to socialise with other residents in the cafe and through activities, social events and guest events. I cannot thank Crandon Springs enough for making Dad's last years happy and content, for being vigilant with his healthcare and for caring for him with compassion and dignity throughout his time there.
02 May 2024
Mum is cared for exceptionally well. The care team really know her and have built lovely relationships with her. She is always well dressed, clean and obviously well looked after. I am very grateful for their wonderful care of my mother.
04 April 2024
My father has recently passed peacefully at Crandon Springs. He was somewhat apprehensive when he first made the decision to move to the care home in 2022 but he knew that he needed more support than could be easily provided at his flat. He settled in quickly thanks to the great support and care that he received from the staff and took advantage of the events and social program provided to get to know other residents. Being not far from the center of Wells, friends from his old flats used to walk over to see him and we could easily take him out for lunch and walks. More recently he was in hospital and the manager and staff went the extra mile to arrange that he could return to the home as soon as practical to continue his recovery. He was happy, cheerful, and chatty with the staff and residents. We thank everyone involved with his stay and are happy to recommend Crandon Springs to other families.
30 January 2024
I would like to thank the Crandon Springs team for the arrangements they made for a group of three of us who visited one of the residents in the dementia care wing yesterday. We were all at college together many years ago! They arranged for us to have lunch in a separate room, which made it much easier to hear what was said (we are all over 80). The staff were wonderfully caring and practical, as well as providing a delicious lunch in a lovely environment.
26 January 2024
I find the staff at Crandon welcoming and obliging. Although my mother does not participate in the activities, all seem very popular with the residents. The room cleaning at one stage was not very good, but is now vastly improved. My one concern is staff shortages at weekends, sometimes the residents do not get an afternoon cup of tea.
24 January 2024
Caring staff who go the extra mile to ensure residents are included in activities. All the staff are kind, sociable and fully engage with residents. All in all, a lovely atmosphere.
01 September 2023
My mother stayed at Barchester Crandon Springs for the first time for some respite care. From introduction, to reception of her during an exploratory visit, to welcoming her, caring for her during her ten day stay, to finally leaving, the staff and attention to detail received by us was exemplary. The care home is incredibly well appointed, spotlessly tidy and we cannot recommend it highly enough. Thank you so much for making her stay as enjoyable as possible and she cannot wait to return. Looks like we can book another holiday without any worries!
26 June 2023
After some initial teething problems with the level of care, lost laundry and some lack of attention to detail, Mum is happy in Crandon Springs. The staff are all absolutely lovely, although sometimes there is a breakdown with processes and also the response time to the call buttons is far too long.