Submit a Review for Queens View Harbour Care Home
72 Templehill, Troon, KA10 6BE
View Full Details of Queens View Harbour Care HomeLatest Reviews for Queens View Harbour Care Home
27 August 2024
It has taken 2 days to think about what to write but on behalf of my 2 sisters and myself, we can't thank the whole staff from cleaners to carers enough for the love, care and attention that was given to her to help her settle in. The activity co-ordinators who took her in hand to make her feel included, the hairdresser who kindly kept her looking lovely including her nails, the chefs who catered for meals and mostly the carers who went above and beyond. Being so far away (almost 500 miles) and with a husband with Parkinson's and dementia, visiting was restricted to 2 visits a year but phone calls almost every evening. She was in such a state when we arrived 2 years ago and Queens View taking her in at such short notice was a real lifeline. You all, each and every one, deserve a medal. We are coming up in September, it was already booked and will call in to visit if permitted. Thank you thank you thank you.
05 February 2024
I have been in many homes over the last 10 years and have seen many different standards. Queens View Harbour Care Home surpasses anything I have experienced and would be the level of care I would want for myself and any loved one. The staff get to know the residents individually allowing them to meet personal needs are the heart and soul of the facility. They are compassionate, knowledgeable, and dedicated to providing the best possible care to each resident. Moreover, the staff go above and beyond to make each resident feel safe and supported. One aspect which does stand out is the range of activities and entertainment provided. There is always a calendar full of engaging and stimulating events. The staff encourage participation and ensures that residents feel included and valued. Overall, my experience is that my aunt is experiencing exceptional care in a 5-star establishment. The care, comfort, and sense of community provided by the staff are outstanding. I would highly recommend.
30 January 2024
This care home and the staff are amazing! The carers are so good with all the residents and it is obvious that they really care about them treating them with so much respect. I visit my friend regularly and always find the staff very friendly.
26 January 2024
This a beautiful care home. Staff are always very attentive and helpful. My sister-in-law/ friend is very well cared for and there are plenty of activities for her to participate in and lovely gardens to sit in when the weather is fine
24 January 2024
My friend has been a resident of the Queens View Care home for 12 months. Her health and well-being have been maintained and improved over this period with professional care and personal management. The standard of the facilities is superb and cleverly designed to produce an atmosphere where the residents can settle into and enjoy the carefully managed community. Relatives and friends are encouraged to take part in the many and varied entertainment and learning programmes each day of the week. The philosophy of making The Queens the residents “New Home” is well appreciated by all involved.
24 January 2024
Have visited many care homes over the years and I have found Queens View to be the best, not only in decor but the atmosphere is good as the staff are very friendly and attentive. Over Xmas, there were lots of activities going on every day to make it as nice as possible for the residents. The staff try very hard to make life enjoyable. Hair is always done and nails are beautifully painted.
19 January 2024
My sister has been in a care home for ten years. I cannot praise Queens View Care home enough. The surroundings, staff, care and love each individual receives are outstanding. Well done to you all, as you go above and beyond. From a sister.
30 November 2023
Someone said to me about searching for a care home for mum, "You'll know when it's the right one!" After looking at many locally with my sister for mum (who had no desire to be in a care home, similar to many parents of her generation), that's exactly how it was with Queens View Harbour Care Home when we first visited in May '23. Mum became a resident in mid August and has settled better than any of us expected, and we have to say a huge thank you to the management and team at QVH for this. Mum looks happier than we have seen in years, she has companionship, stimulating activities and much improved nutrition, which wasn't able to be provided in a home setting. As my sister and I live abroad it was important for us to have a home for mum where we knew she could be cared for with compassion and dignity, considering her condition and we would have good and prompt communication as needed, and so far so good.
12 July 2023
I would like to thank the management and staff for providing incredible respite care for our father. Queens View Harbour Care Home is very well appointed with a full range of stimulating activities and it was particularly entertaining over the festive period. The staff are warm and caring and generally create a wonderful environment. Thank you once more.
28 June 2023
I cannot praise the whole team at Queens View Harbour Care Home highly enough. My sister has been resident there for 9 months now and has displayed some “challenging” behaviours which everyone is trying so hard to deal with. In addition there has been swallowing issues for my sister and the effort they have gone to to increase her nourishment is second to none. The senior staff and management are always there and visible to us. The care attendants, housekeeping team and reception staff are so welcoming. Catering staff also deserve praise too. Thank you everyone.
13 June 2023
Mum’s 91st birthday was this month and the staff helped organise a fantastic family event. The manager made it all happen and the staff went over and beyond, as usual. The kitchen staff did an amazing afternoon tea and special birthday cake and the reception and entertainment staff were so helpful, decorating the room and helping it all run smoothly. All the staff made Mum’s day so special. Mum had a brilliant time and we are just so appreciative of the care they give.
18 March 2023
Our mother has now been in residence for a year. Administration staff and care staff have been superb. Mum is quite frail but can be funny and feisty and seems held in affection. She has had severe back pain over the past few months and the level of care from each member of staff has been nothing short of outstanding. Not only have they been supportive with our mother, they have given my sister and myself a lot of time, discussing how best to look after her and update us on any changes no matter how small. Knowing that Mum is looked after so well, night and day, is of great comfort to us.
28 February 2023
My stepmother has been under Queen's View Harbour's care for the past 18 months. She was very frail when she arrived and we weren't sure she would make it to the first Christmas there, far less the second. I believe this is down to the exceptional care she gets from very dedicated staff. My stepmother is always treated with great kindness and she herself agrees that the staff are very caring. The ambience at Queens View Harbour is delightful and every effort is made to entertain the residents throughout the year.
28 February 2023
My mother came into Queens View 6 months ago. We were apprehensive about her going into a care home and it was a difficult decision for us, as a family, as we had cared for her 15 years prior. But as her dementia increased, we realised we could no longer continue and started looking for a place for Mum to be cared for. We were so fortunate that a space in Queens View became available at that time. In my review, I have given top marks in all aspects of the care of Mum. Staff have been so caring, kind and helpful and if Mum could have written this review she would have said the same, in fact they are like her family in many aspects and she loves her new extended family, staff and others that she interacts with throughout the day. Queens View is so clean and beautiful with many activities to keep her stimulated and we as her family are so so grateful that mum gets to spend the rest of her life in the very best of places. We visit most days and always go home thanking God for Queens View.
28 February 2023
I was very upset at the thought of having to put my husband into care, but I am sure I have chosen the right home for him. The staff are very caring, nothing is too much bother and they treat the residents like family. I can relax knowing I have chosen the best home for him and he is getting the best possible care.
28 February 2023
It was a real struggle to have to make the decision to put our mother, who has dementia into a care home last year after many years caring for her in her own home. But I can recommend this care home as a beautiful place, where Mum has some of her own furniture and familiar belongings in her own room, and it’s such a comfort and relief to know that she is safe, warm and being well cared for by the lovely, attentive staff there. She is very sociable and enjoys, and is stimulated by, the company of the staff and other residents, as well as the many activities and fun things that they organise. She is happy there, happier than we ever imagined. A huge thank you to all the staff, you are the best!
28 February 2023
Lovely team, very clean, good rooms, mother happy, resident events - lots of fun. We looked at multiple care homes in Ayrshire / Scotland and absolutely nothing compares. Also, it doesn’t have that smell one tends to find in care homes.
28 February 2023
My Mum moved into Queens View Harbour just before Christmas. It is an excellent facility, and she has settled in really well. She has dementia, and gets very anxious but the team are well trained to help her and make her feel safe. The standard of the nursing care is very person centric, this, and the well organised social activities have made an immediate difference to my Mum. She is much less anxious than before, and says that she feels safe and happy in Queens View Harbour. The facilities and activities in the home are excellent, well thought through and extremely high standard. The location is great, being very near the centre of Troon and overlooking the sea. All in, a much easier transition than we had hoped for, in a brilliant environment. A big thank you to all the team, brilliant culture.
28 February 2023
My mother-in-law has been a resident at Queen's View for six months now and from the minute she stepped through the door, the staff have been fantastic, demonstrating nothing but care and kindness toward her, making her feel welcome and ensuring that her needs are met. There is a happy atmosphere and nothing is too much for the excellent staff. The coffee shop and lounge areas are lovely, where visitors can have tea or coffee with their loved one or sit and relax in one of the quiet public areas. The Activities Coordinators plan and execute activities that are designed to stimulate the residents with 'fun' being a big part of what they do. It is good that visitors can join in with some of the fun too! These two ladies are exceptional! This is an excellent facility and would not hesitate to recommend it to anyone who is having to make the difficult decision of putting their loved one into residential care.
28 February 2023
I think this is an excellent care home. My mother in law is happy and well cared for. There is always a genuine welcome when we come to visit. In my opinion, Queens View sets the standard to which all care homes should aim, it is excellent. I cannot comment on value for money since I don’t know what it costs.
Latest Reviews for Queens View Harbour Care Home
27 August 2024
It has taken 2 days to think about what to write but on behalf of my 2 sisters and myself, we can't thank the whole staff from cleaners to carers enough for the love, care and attention that was given to her to help her settle in. The activity co-ordinators who took her in hand to make her feel included, the hairdresser who kindly kept her looking lovely including her nails, the chefs who catered for meals and mostly the carers who went above and beyond. Being so far away (almost 500 miles) and with a husband with Parkinson's and dementia, visiting was restricted to 2 visits a year but phone calls almost every evening. She was in such a state when we arrived 2 years ago and Queens View taking her in at such short notice was a real lifeline. You all, each and every one, deserve a medal. We are coming up in September, it was already booked and will call in to visit if permitted. Thank you thank you thank you.
05 February 2024
I have been in many homes over the last 10 years and have seen many different standards. Queens View Harbour Care Home surpasses anything I have experienced and would be the level of care I would want for myself and any loved one. The staff get to know the residents individually allowing them to meet personal needs are the heart and soul of the facility. They are compassionate, knowledgeable, and dedicated to providing the best possible care to each resident. Moreover, the staff go above and beyond to make each resident feel safe and supported. One aspect which does stand out is the range of activities and entertainment provided. There is always a calendar full of engaging and stimulating events. The staff encourage participation and ensures that residents feel included and valued. Overall, my experience is that my aunt is experiencing exceptional care in a 5-star establishment. The care, comfort, and sense of community provided by the staff are outstanding. I would highly recommend.
30 January 2024
This care home and the staff are amazing! The carers are so good with all the residents and it is obvious that they really care about them treating them with so much respect. I visit my friend regularly and always find the staff very friendly.
26 January 2024
This a beautiful care home. Staff are always very attentive and helpful. My sister-in-law/ friend is very well cared for and there are plenty of activities for her to participate in and lovely gardens to sit in when the weather is fine
24 January 2024
My friend has been a resident of the Queens View Care home for 12 months. Her health and well-being have been maintained and improved over this period with professional care and personal management. The standard of the facilities is superb and cleverly designed to produce an atmosphere where the residents can settle into and enjoy the carefully managed community. Relatives and friends are encouraged to take part in the many and varied entertainment and learning programmes each day of the week. The philosophy of making The Queens the residents “New Home” is well appreciated by all involved.
24 January 2024
Have visited many care homes over the years and I have found Queens View to be the best, not only in decor but the atmosphere is good as the staff are very friendly and attentive. Over Xmas, there were lots of activities going on every day to make it as nice as possible for the residents. The staff try very hard to make life enjoyable. Hair is always done and nails are beautifully painted.
19 January 2024
My sister has been in a care home for ten years. I cannot praise Queens View Care home enough. The surroundings, staff, care and love each individual receives are outstanding. Well done to you all, as you go above and beyond. From a sister.
30 November 2023
Someone said to me about searching for a care home for mum, "You'll know when it's the right one!" After looking at many locally with my sister for mum (who had no desire to be in a care home, similar to many parents of her generation), that's exactly how it was with Queens View Harbour Care Home when we first visited in May '23. Mum became a resident in mid August and has settled better than any of us expected, and we have to say a huge thank you to the management and team at QVH for this. Mum looks happier than we have seen in years, she has companionship, stimulating activities and much improved nutrition, which wasn't able to be provided in a home setting. As my sister and I live abroad it was important for us to have a home for mum where we knew she could be cared for with compassion and dignity, considering her condition and we would have good and prompt communication as needed, and so far so good.
12 July 2023
I would like to thank the management and staff for providing incredible respite care for our father. Queens View Harbour Care Home is very well appointed with a full range of stimulating activities and it was particularly entertaining over the festive period. The staff are warm and caring and generally create a wonderful environment. Thank you once more.
28 June 2023
I cannot praise the whole team at Queens View Harbour Care Home highly enough. My sister has been resident there for 9 months now and has displayed some “challenging” behaviours which everyone is trying so hard to deal with. In addition there has been swallowing issues for my sister and the effort they have gone to to increase her nourishment is second to none. The senior staff and management are always there and visible to us. The care attendants, housekeeping team and reception staff are so welcoming. Catering staff also deserve praise too. Thank you everyone.
13 June 2023
Mum’s 91st birthday was this month and the staff helped organise a fantastic family event. The manager made it all happen and the staff went over and beyond, as usual. The kitchen staff did an amazing afternoon tea and special birthday cake and the reception and entertainment staff were so helpful, decorating the room and helping it all run smoothly. All the staff made Mum’s day so special. Mum had a brilliant time and we are just so appreciative of the care they give.
18 March 2023
Our mother has now been in residence for a year. Administration staff and care staff have been superb. Mum is quite frail but can be funny and feisty and seems held in affection. She has had severe back pain over the past few months and the level of care from each member of staff has been nothing short of outstanding. Not only have they been supportive with our mother, they have given my sister and myself a lot of time, discussing how best to look after her and update us on any changes no matter how small. Knowing that Mum is looked after so well, night and day, is of great comfort to us.
28 February 2023
My stepmother has been under Queen's View Harbour's care for the past 18 months. She was very frail when she arrived and we weren't sure she would make it to the first Christmas there, far less the second. I believe this is down to the exceptional care she gets from very dedicated staff. My stepmother is always treated with great kindness and she herself agrees that the staff are very caring. The ambience at Queens View Harbour is delightful and every effort is made to entertain the residents throughout the year.
28 February 2023
My mother came into Queens View 6 months ago. We were apprehensive about her going into a care home and it was a difficult decision for us, as a family, as we had cared for her 15 years prior. But as her dementia increased, we realised we could no longer continue and started looking for a place for Mum to be cared for. We were so fortunate that a space in Queens View became available at that time. In my review, I have given top marks in all aspects of the care of Mum. Staff have been so caring, kind and helpful and if Mum could have written this review she would have said the same, in fact they are like her family in many aspects and she loves her new extended family, staff and others that she interacts with throughout the day. Queens View is so clean and beautiful with many activities to keep her stimulated and we as her family are so so grateful that mum gets to spend the rest of her life in the very best of places. We visit most days and always go home thanking God for Queens View.
28 February 2023
I was very upset at the thought of having to put my husband into care, but I am sure I have chosen the right home for him. The staff are very caring, nothing is too much bother and they treat the residents like family. I can relax knowing I have chosen the best home for him and he is getting the best possible care.
28 February 2023
It was a real struggle to have to make the decision to put our mother, who has dementia into a care home last year after many years caring for her in her own home. But I can recommend this care home as a beautiful place, where Mum has some of her own furniture and familiar belongings in her own room, and it’s such a comfort and relief to know that she is safe, warm and being well cared for by the lovely, attentive staff there. She is very sociable and enjoys, and is stimulated by, the company of the staff and other residents, as well as the many activities and fun things that they organise. She is happy there, happier than we ever imagined. A huge thank you to all the staff, you are the best!
28 February 2023
Lovely team, very clean, good rooms, mother happy, resident events - lots of fun. We looked at multiple care homes in Ayrshire / Scotland and absolutely nothing compares. Also, it doesn’t have that smell one tends to find in care homes.
28 February 2023
My Mum moved into Queens View Harbour just before Christmas. It is an excellent facility, and she has settled in really well. She has dementia, and gets very anxious but the team are well trained to help her and make her feel safe. The standard of the nursing care is very person centric, this, and the well organised social activities have made an immediate difference to my Mum. She is much less anxious than before, and says that she feels safe and happy in Queens View Harbour. The facilities and activities in the home are excellent, well thought through and extremely high standard. The location is great, being very near the centre of Troon and overlooking the sea. All in, a much easier transition than we had hoped for, in a brilliant environment. A big thank you to all the team, brilliant culture.
28 February 2023
My mother-in-law has been a resident at Queen's View for six months now and from the minute she stepped through the door, the staff have been fantastic, demonstrating nothing but care and kindness toward her, making her feel welcome and ensuring that her needs are met. There is a happy atmosphere and nothing is too much for the excellent staff. The coffee shop and lounge areas are lovely, where visitors can have tea or coffee with their loved one or sit and relax in one of the quiet public areas. The Activities Coordinators plan and execute activities that are designed to stimulate the residents with 'fun' being a big part of what they do. It is good that visitors can join in with some of the fun too! These two ladies are exceptional! This is an excellent facility and would not hesitate to recommend it to anyone who is having to make the difficult decision of putting their loved one into residential care.
28 February 2023
I think this is an excellent care home. My mother in law is happy and well cared for. There is always a genuine welcome when we come to visit. In my opinion, Queens View sets the standard to which all care homes should aim, it is excellent. I cannot comment on value for money since I don’t know what it costs.