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Shifnal Road, Telford, TF2 9NN
View Full Details of Priorslee HouseLatest Reviews for Priorslee House
24 February 2025
Priorslee House has been good for Mum and she is well settled, having been there just over two years now. We love how welcoming the home is to all visitors, and how hard the staff work to ensure there is always lots going on in the way of activities. The home is always spotlessly clean, the communal areas, and Mum's room, with no smells! The food is good, and Mum has no complaints. Staff have good relationships with all the residents, and respect their individuality.
06 February 2025
My husband's experience was very good. However, he needed additional support because he is wheelchair bound. He is unable to move from room to room unaided which meant he could remain in one place for a considerable time. We do not blame the staff for this, but he did need one to one support most of the time. We are not sure if staff were made aware of this. There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.
03 February 2025
The experience over the last 7 months has been generally very good. The home it self is very comfortable, clean and aesthetically pleasing. The bedrooms and ensuites are ideal. The staff in the main are very good, incredibly patient with the residents and attend to all their needs however vulnerable they are. There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.
03 February 2025
This is my mothers first 2 months in Priorslee House. The facilities are excellent and the staff are friendly and caring. I feel that she is safe and well looked after.
21 January 2025
We moved our Mother from here in November due to several 'unwitnessed' falls that led to quite serious injuries including a very severe cut that required hospital treatment. She was left bleeding on the floor for a substantial period of time due to staffing being below the legal limit. This was initially denied but had to be admitted when Safeguarding got involved. There is no degree of Management whatsoever, it's more of a throw staff under the bus approach. We're aware of other residents having also moved since Mum so it's definitely not just an us issue. The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.
17 January 2025
This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.
15 January 2025
Priorslee House carers have always been pleasant and helpful. It is very reassuring to know that Dad is looked after and treated with respect and dignity. He is comfortable and generally happy. The home is clean and tidy. The meals are mostly good from what Dad has said. He enjoys the refreshments also. There is always a friendly smile from staff. They genuinely care. The rooms are spacious and nicely decorated. Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.
15 January 2025
What a lovely, welcoming place. My friend is so well looked after and importantly, safe. The staff are so caring to their residents but also to their families and friends. Thank you.
18 December 2024
Very very poor. Don't be fooled by the nice furniture and fake flowers. They were regularly below legal limits for staffing ratios which management knew about. They now have agency staff as we raised it after a serious accident, due to no staff being present. Senior HC-One management have admitted they were below legal limits of staff. Home Manager tried to deny it and lied to Safeguarding about it. Numerous days on the trot without personal care, including teeth not being brushed, has been admitted by Senior Management. Call bells are ignored, as reported by other relatives. Residents are left sitting in a room with a television on and no entertainment on the dementia suite. Anyone can enter the building as no checks are done on who you are and who you are there to see, the signing in book is never checked. We have moved to another care home and the difference in my Mum is incredible, she has a new lease of life and is walking and talking again. The Manager should be ashamed.
08 August 2024
My wife has severe mobility and dexterity problems with some dementia. She went to Priorslee House for 2 weeks of respite but deteriorated whilst there. The private bedrooms and general areas are very smart, akin to a modern hotel. The carers are very attentive and whilst my wife expected to come home she has settled in very well.
08 July 2024
Every effort is being taken to allow/support my mother-in-law to settle in. Medical concerns are being actively addressed to ensure her well being and safety. I and the family are always been made welcome and never feel unannounced. Very pleased.
24 May 2024
What an excellent care home, environment, staff, food all top service. Everything I could want for my aunt to be in a more beautiful, kind environment. Staff and management always have a lot of time for residents and family members. Thank you all.
09 April 2024
Mum has settled into the home very well thanks to the staff and management. She's happy, healthy and enjoying her time at Priorslee House.
22 January 2024
My father is so well looked after in this beautiful care home. The caring staff are patient and understanding with the residents, talking to them, explaining things and reassuring them. My father has Alzheimer's and is very quiet and gentle. He is frail, and the staff keep an eye on him as he is prone to falling. The lounge and dining room are beautifully decorated and clean. He is able to choose the meals he wants, and regular hot and cold drinks are available throughout the day. His room is lovely and warm, with an ensuite bathroom. Clean towels are provided every day. The manager is very approachable and helpful, treating each resident according to their needs and individual personalities. I feel very reassured now that my father has settled into this lovely home.
19 January 2024
My relative has been in Priorslee House for two months, and we are so pleased with the care she is receiving. Whilst there were some minor hiccups at the start, after we spoke to the care home manager, they were quickly sorted out.
17 January 2024
From the initial enquiry to the arrival of my brother-in-law, the management team supported the family very well. Staff are friendly and approachable. Night staff were efficient and very good in their communication with family after my brother-in-law had a fall and needed a hospital visit. Meals are suited to the needs of residents, and choices are varied. Housekeeping team and maintenance persons support families to make the rooms individual and homely.
05 January 2024
We were greeted with a warm welcome from the staff. We were impressed by the quality of the decor and furnishings. His bedroom was nice and warm, with its own bathroom. Staff were friendly and brought us cups of tea nad cake. Staff were warm and reassuring when we had to leave. My husband said the food was lovely and lots of it. I would use this home again.
04 October 2023
I am the Co-op Community Champion and visit the care home to carry out activities with the residents. My friend's mum is a resident and is very happy. I love the family atmosphere, all of the residents are happy and well looked after and the staff are fabulous! The facilities are top notch and I can honestly say it’s a pleasure to spend time with them all! Carry on with the good work and I’ll see you all soon!
11 July 2023
We are all so pleased that Mum has settled into life at Priorslee House so well. She is extremely well cared for and all the staff are very attentive to her needs. Most importantly, she is very happy and enjoys her interactions with the carers and the many different activities they organise for the residents.
17 May 2023
What could be a scary and nerve-wracking experience has been made so much easier through kindness and thought out. Everyone has been friendly, relaxed and very understanding. Everyone has talked directly to my 'na' rather than just to us. Everyone is respectful and enjoyable. The staff are wonderful - thank you for everything. We have come today and Na is having and exercises class - she is delighted and the gym instructor is brilliant! Well done all and thank you.
Latest Reviews for Priorslee House
24 February 2025
Priorslee House has been good for Mum and she is well settled, having been there just over two years now. We love how welcoming the home is to all visitors, and how hard the staff work to ensure there is always lots going on in the way of activities. The home is always spotlessly clean, the communal areas, and Mum's room, with no smells! The food is good, and Mum has no complaints. Staff have good relationships with all the residents, and respect their individuality.
06 February 2025
My husband's experience was very good. However, he needed additional support because he is wheelchair bound. He is unable to move from room to room unaided which meant he could remain in one place for a considerable time. We do not blame the staff for this, but he did need one to one support most of the time. We are not sure if staff were made aware of this. There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.
03 February 2025
The experience over the last 7 months has been generally very good. The home it self is very comfortable, clean and aesthetically pleasing. The bedrooms and ensuites are ideal. The staff in the main are very good, incredibly patient with the residents and attend to all their needs however vulnerable they are. There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.
03 February 2025
This is my mothers first 2 months in Priorslee House. The facilities are excellent and the staff are friendly and caring. I feel that she is safe and well looked after.
21 January 2025
We moved our Mother from here in November due to several 'unwitnessed' falls that led to quite serious injuries including a very severe cut that required hospital treatment. She was left bleeding on the floor for a substantial period of time due to staffing being below the legal limit. This was initially denied but had to be admitted when Safeguarding got involved. There is no degree of Management whatsoever, it's more of a throw staff under the bus approach. We're aware of other residents having also moved since Mum so it's definitely not just an us issue. The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.
17 January 2025
This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.
15 January 2025
Priorslee House carers have always been pleasant and helpful. It is very reassuring to know that Dad is looked after and treated with respect and dignity. He is comfortable and generally happy. The home is clean and tidy. The meals are mostly good from what Dad has said. He enjoys the refreshments also. There is always a friendly smile from staff. They genuinely care. The rooms are spacious and nicely decorated. Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.
15 January 2025
What a lovely, welcoming place. My friend is so well looked after and importantly, safe. The staff are so caring to their residents but also to their families and friends. Thank you.
18 December 2024
Very very poor. Don't be fooled by the nice furniture and fake flowers. They were regularly below legal limits for staffing ratios which management knew about. They now have agency staff as we raised it after a serious accident, due to no staff being present. Senior HC-One management have admitted they were below legal limits of staff. Home Manager tried to deny it and lied to Safeguarding about it. Numerous days on the trot without personal care, including teeth not being brushed, has been admitted by Senior Management. Call bells are ignored, as reported by other relatives. Residents are left sitting in a room with a television on and no entertainment on the dementia suite. Anyone can enter the building as no checks are done on who you are and who you are there to see, the signing in book is never checked. We have moved to another care home and the difference in my Mum is incredible, she has a new lease of life and is walking and talking again. The Manager should be ashamed.
08 August 2024
My wife has severe mobility and dexterity problems with some dementia. She went to Priorslee House for 2 weeks of respite but deteriorated whilst there. The private bedrooms and general areas are very smart, akin to a modern hotel. The carers are very attentive and whilst my wife expected to come home she has settled in very well.
08 July 2024
Every effort is being taken to allow/support my mother-in-law to settle in. Medical concerns are being actively addressed to ensure her well being and safety. I and the family are always been made welcome and never feel unannounced. Very pleased.
24 May 2024
What an excellent care home, environment, staff, food all top service. Everything I could want for my aunt to be in a more beautiful, kind environment. Staff and management always have a lot of time for residents and family members. Thank you all.
09 April 2024
Mum has settled into the home very well thanks to the staff and management. She's happy, healthy and enjoying her time at Priorslee House.
22 January 2024
My father is so well looked after in this beautiful care home. The caring staff are patient and understanding with the residents, talking to them, explaining things and reassuring them. My father has Alzheimer's and is very quiet and gentle. He is frail, and the staff keep an eye on him as he is prone to falling. The lounge and dining room are beautifully decorated and clean. He is able to choose the meals he wants, and regular hot and cold drinks are available throughout the day. His room is lovely and warm, with an ensuite bathroom. Clean towels are provided every day. The manager is very approachable and helpful, treating each resident according to their needs and individual personalities. I feel very reassured now that my father has settled into this lovely home.
19 January 2024
My relative has been in Priorslee House for two months, and we are so pleased with the care she is receiving. Whilst there were some minor hiccups at the start, after we spoke to the care home manager, they were quickly sorted out.
17 January 2024
From the initial enquiry to the arrival of my brother-in-law, the management team supported the family very well. Staff are friendly and approachable. Night staff were efficient and very good in their communication with family after my brother-in-law had a fall and needed a hospital visit. Meals are suited to the needs of residents, and choices are varied. Housekeeping team and maintenance persons support families to make the rooms individual and homely.
05 January 2024
We were greeted with a warm welcome from the staff. We were impressed by the quality of the decor and furnishings. His bedroom was nice and warm, with its own bathroom. Staff were friendly and brought us cups of tea nad cake. Staff were warm and reassuring when we had to leave. My husband said the food was lovely and lots of it. I would use this home again.
04 October 2023
I am the Co-op Community Champion and visit the care home to carry out activities with the residents. My friend's mum is a resident and is very happy. I love the family atmosphere, all of the residents are happy and well looked after and the staff are fabulous! The facilities are top notch and I can honestly say it’s a pleasure to spend time with them all! Carry on with the good work and I’ll see you all soon!
11 July 2023
We are all so pleased that Mum has settled into life at Priorslee House so well. She is extremely well cared for and all the staff are very attentive to her needs. Most importantly, she is very happy and enjoys her interactions with the carers and the many different activities they organise for the residents.
17 May 2023
What could be a scary and nerve-wracking experience has been made so much easier through kindness and thought out. Everyone has been friendly, relaxed and very understanding. Everyone has talked directly to my 'na' rather than just to us. Everyone is respectful and enjoyable. The staff are wonderful - thank you for everything. We have come today and Na is having and exercises class - she is delighted and the gym instructor is brilliant! Well done all and thank you.