Submit a Review for Barchester Cumberland Grange Care Home
Cumberland Way, Exeter, EX1 3ZU
View Full Details of Barchester Cumberland Grange Care HomeLatest Reviews for Barchester Cumberland Grange Care Home
27 January 2025
My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs. My first contact with Cumberland Grange was great - the lady on the phone was very friendly and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience. Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to. When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!
03 December 2024
My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from his own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.
04 November 2024
My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them. All members of the team, including maintenance, administration, laundry, catering and management as well as the carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs. They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly. The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters. Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange.
25 October 2024
I first visited Cumberland Grange a year ago when looking for a care home for my sister who suffers from Dementia. The initial visit was very encouraging. The staff were friendly and professional. The facility is well-designed and the personal rooms are large and bright as are the welcoming community areas. Extra facilities such as an on-site visiting hairdresser, dentist and optician are added bonuses. The staff are kind and caring. There are a wide variety of activities on offer and she can be as involved as she wants. The meals are delicious. As I live a long way away weekly phone calls with the staff and my sister are important. We have also provided my sister with a tablet to help keep in contact. I would definitely recommend visiting this care home to see if it will suit your needs.
21 August 2024
My mum has come to Cumberland Grange to live! It is such a vibrant home. There are lots of activities to enjoy. She enjoys her time at the home and the trips out. All staff have training in dementia and it shows. The residents are treated with respect and dignity. Staff are caring, helpful and patient. They are genuinely interested in my mum's well-being. She is loved and is happy and settled.
10 July 2024
After a few weeks of settling down, Mummy is really enjoying life at Barchester Cumberland Grange Care Home. Lots of activities: singing, pub trips, flower arranging, entertainers and more, cerebral politics and pastries. Daily routines are flexed to her needs and the attention of the staff and management to her medical and care needs is great (local GP visits weekly). I visit (often with friends) and all have remarked on how "not" like a care home it looks and feels. There is a friendly and happy atmosphere in the cafe and sitting rooms; TVs and music and endless tea, coffee and cake as well as a cinema room which doubles for rugby, football and tennis on a giant screen. Individual rooms are spacious and tailored to accommodate personal pictures and furniture and all have comfy chairs and top-class TV. Dining is top-notch and the home has organised in-house dentists, opticians and hearing tests. All in all, it's a place to live: make new friends, have old friends to visit or just have quiet time.
06 June 2024
Truly exceptional service from initial visit to respite care. The staff are so kind, patient and obviously enjoy working at Barchester Cumberland Grange Care Home. I was able to leave my dad there knowing the excellent level of care he would receive. I am very grateful for the level of service, care, high quality of food, accommodation, entertainment and interest that the staff gave. Thank you!
06 June 2024
My father stayed at a property for respite care and we could not fault the care and attention he was given. From the initial contact, the staff ensured they knew him and his needs. The welcome was warm and we felt safe in the knowledge he would be well cared for. Whilst it costs more than some, it has a smart hotel feel, which is what we needed for the time he was there.
21 May 2024
Exceptional! Barchester Cumberland Grange Care Home has surpassed my expectations and hopes of what a residential home can offer. In terms of the building, furniture, decor etc. it resembles a five-star hotel. The food is excellent, restaurant quality and the cakes are really delicious! The range of activities, both in the home and off-site, is excellent, including welcoming the local community for a dog parade to realise a resident's dream. When we first visited, we were really impressed by the warm, welcoming attitude of all the staff. This has continued in every encounter we've had. I'm in awe of the staff who are respectful of, warm and compassionate with the residents. They are also really welcoming of family and friends and dogs! My mother is not an easy character and it is difficult to put into words how supportive the staff at Cumberland Grange have been to my mother and to me. I feel like the weight of caring for her has been lifted from me.
16 April 2024
Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents, gentle hugs, asking residents questions about their lives before Cumberland, etc). Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly.
13 February 2024
The activities at Barchester Cumberland Grange Care Home are outstanding. They are imaginative, creative, diverse and inclusive at every level. Also, there is a regular visit from an Anna Chaplain. This ministry thrives in the Exeter diocese and attends to the spiritual welfare of residents in care homes. Visitors and family members are welcome to take part in all activities with their loved ones. It is a warm and lively atmosphere in the home, expertly coordinated by the events leader.
13 February 2024
My mother moved to Barchester Cumberland Grange Care Home ten months ago, her dementia meant life at home was becoming very challenging. We were all apprehensive about the move but all Mum's concerns had soon disappeared. She is on the residential floor at the moment but knowing that when the time comes to move to memory lane she will be known by the staff which will make the transition so much easier. The staff are amazing, so caring and cheerful, providing and accommodating all Mum's needs, even going to the library to choose her large print books. As a private person, she was wary of joining in activities and with dietary requirements, was concerned they wouldn't be able to meet her needs. How wonderful now to see on the home's social media pages photos of Mum choosing to join in many of the varied activities planned each week and the amazing chef who creates so many personalised dishes for her. The outcome for us all has exceeded our expectations and we look forward to our visits as we feel very included too.
31 January 2024
My mother-in-law moved in April 2023, she has dementia and was struggling at home. She is now much happier and seems to enjoy life again. Being a gluten-free pescatarian food has always been an issue, but the chef has been so good and kind to her. The staff really seem to care about the residents and put on so much entertainment, so there is something for everyone.
01 December 2023
It’s such a relief that we know he’s being taken care of in a five-star care home; it’s beautiful and has such lovely staff - 1st class. I had never been to a care home until August this year, and I never imagined that it would be like a hotel when you are inside - such beautiful decor, and the food is amazing. The 2nd year anniversary last week was fantastic; such a lot of effort went into this. I’m looking forward to the Christmas events. My father-in-law is so happy and looks better than he was six months ago; he is 95 - it’s all to do with the care he is getting and the environment; it’s really amazing.
13 November 2023
My dad is a resident at Cumberland Grange. He has been there for seven months and looks so much better than he did when he was living at home. I am so impressed with the staff - all so happy, helpful and loving. They had a party to celebrate two years of being open; it was such a great party - I was very impressed. The food is good, and the building and garden are lovely. I think it's the best care home in Exeter.
08 November 2023
Excellent care. All the staff are very good. Always patient. Many activities are provided and they always make them as varied as possible. The atmosphere is very friendly. The home is spacious and the garden provides ample space for walking and exercise. Individual bedrooms are also spacious. Cleanliness is well maintained.
30 August 2023
My 95 year old father had a wonderful 2-week respite care in Exeter. First impressions of Cumberland Grange was that it is a bright airy welcoming place. All the staff were friendly and professional. Dad’s room was clean with a lovely big window overlooking the garden. It all looked so fresh and clean. The main worry as always when putting a loved relative in a home - is will they like it - well Dad loved it he couldn’t stop talking about how everything from his room, the food, the staff were first class he really perked up so much so that I was able to finally get a good night's sleep knowing that he was safe and cared for. Well done to the team.
12 June 2023
I do enjoy living in Cumberland Grange Care Home, it has made a difference in my life because I am nearly 98. An age I never thought I would make. I no longer need to shop for food or cook or clean my room. I have arthritis in my hands and I can no longer sew but a member of staff looks after my clothes. One thing that amuses me is that they regularly check to see if I am still alive. Living here is like one long holiday. I really love living at Cumberland Grange.
02 June 2023
Great, stress-free living. Good facilities. Friendly atmosphere.
24 February 2023
I was here for two weeks of respite (from 23rd January to 6th February 2023) I found this very restful and enjoyable, particularly after a nasty fall at home back in the summer and then at a stay in the local hospital (in Exeter) followed by a fairly long stay in Sidmouth hospital. I was progressing fairly well, slowly and then a visit to one of my daughters near Cambridge, I developed Flu which put me in Bedford hospital for Christmas! Hence being here for respite.
Latest Reviews for Barchester Cumberland Grange Care Home
27 January 2025
My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs. My first contact with Cumberland Grange was great - the lady on the phone was very friendly and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience. Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to. When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!
03 December 2024
My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from his own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.
04 November 2024
My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them. All members of the team, including maintenance, administration, laundry, catering and management as well as the carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs. They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly. The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters. Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange.
25 October 2024
I first visited Cumberland Grange a year ago when looking for a care home for my sister who suffers from Dementia. The initial visit was very encouraging. The staff were friendly and professional. The facility is well-designed and the personal rooms are large and bright as are the welcoming community areas. Extra facilities such as an on-site visiting hairdresser, dentist and optician are added bonuses. The staff are kind and caring. There are a wide variety of activities on offer and she can be as involved as she wants. The meals are delicious. As I live a long way away weekly phone calls with the staff and my sister are important. We have also provided my sister with a tablet to help keep in contact. I would definitely recommend visiting this care home to see if it will suit your needs.
21 August 2024
My mum has come to Cumberland Grange to live! It is such a vibrant home. There are lots of activities to enjoy. She enjoys her time at the home and the trips out. All staff have training in dementia and it shows. The residents are treated with respect and dignity. Staff are caring, helpful and patient. They are genuinely interested in my mum's well-being. She is loved and is happy and settled.
10 July 2024
After a few weeks of settling down, Mummy is really enjoying life at Barchester Cumberland Grange Care Home. Lots of activities: singing, pub trips, flower arranging, entertainers and more, cerebral politics and pastries. Daily routines are flexed to her needs and the attention of the staff and management to her medical and care needs is great (local GP visits weekly). I visit (often with friends) and all have remarked on how "not" like a care home it looks and feels. There is a friendly and happy atmosphere in the cafe and sitting rooms; TVs and music and endless tea, coffee and cake as well as a cinema room which doubles for rugby, football and tennis on a giant screen. Individual rooms are spacious and tailored to accommodate personal pictures and furniture and all have comfy chairs and top-class TV. Dining is top-notch and the home has organised in-house dentists, opticians and hearing tests. All in all, it's a place to live: make new friends, have old friends to visit or just have quiet time.
06 June 2024
Truly exceptional service from initial visit to respite care. The staff are so kind, patient and obviously enjoy working at Barchester Cumberland Grange Care Home. I was able to leave my dad there knowing the excellent level of care he would receive. I am very grateful for the level of service, care, high quality of food, accommodation, entertainment and interest that the staff gave. Thank you!
06 June 2024
My father stayed at a property for respite care and we could not fault the care and attention he was given. From the initial contact, the staff ensured they knew him and his needs. The welcome was warm and we felt safe in the knowledge he would be well cared for. Whilst it costs more than some, it has a smart hotel feel, which is what we needed for the time he was there.
21 May 2024
Exceptional! Barchester Cumberland Grange Care Home has surpassed my expectations and hopes of what a residential home can offer. In terms of the building, furniture, decor etc. it resembles a five-star hotel. The food is excellent, restaurant quality and the cakes are really delicious! The range of activities, both in the home and off-site, is excellent, including welcoming the local community for a dog parade to realise a resident's dream. When we first visited, we were really impressed by the warm, welcoming attitude of all the staff. This has continued in every encounter we've had. I'm in awe of the staff who are respectful of, warm and compassionate with the residents. They are also really welcoming of family and friends and dogs! My mother is not an easy character and it is difficult to put into words how supportive the staff at Cumberland Grange have been to my mother and to me. I feel like the weight of caring for her has been lifted from me.
16 April 2024
Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents, gentle hugs, asking residents questions about their lives before Cumberland, etc). Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly.
13 February 2024
The activities at Barchester Cumberland Grange Care Home are outstanding. They are imaginative, creative, diverse and inclusive at every level. Also, there is a regular visit from an Anna Chaplain. This ministry thrives in the Exeter diocese and attends to the spiritual welfare of residents in care homes. Visitors and family members are welcome to take part in all activities with their loved ones. It is a warm and lively atmosphere in the home, expertly coordinated by the events leader.
13 February 2024
My mother moved to Barchester Cumberland Grange Care Home ten months ago, her dementia meant life at home was becoming very challenging. We were all apprehensive about the move but all Mum's concerns had soon disappeared. She is on the residential floor at the moment but knowing that when the time comes to move to memory lane she will be known by the staff which will make the transition so much easier. The staff are amazing, so caring and cheerful, providing and accommodating all Mum's needs, even going to the library to choose her large print books. As a private person, she was wary of joining in activities and with dietary requirements, was concerned they wouldn't be able to meet her needs. How wonderful now to see on the home's social media pages photos of Mum choosing to join in many of the varied activities planned each week and the amazing chef who creates so many personalised dishes for her. The outcome for us all has exceeded our expectations and we look forward to our visits as we feel very included too.
31 January 2024
My mother-in-law moved in April 2023, she has dementia and was struggling at home. She is now much happier and seems to enjoy life again. Being a gluten-free pescatarian food has always been an issue, but the chef has been so good and kind to her. The staff really seem to care about the residents and put on so much entertainment, so there is something for everyone.
01 December 2023
It’s such a relief that we know he’s being taken care of in a five-star care home; it’s beautiful and has such lovely staff - 1st class. I had never been to a care home until August this year, and I never imagined that it would be like a hotel when you are inside - such beautiful decor, and the food is amazing. The 2nd year anniversary last week was fantastic; such a lot of effort went into this. I’m looking forward to the Christmas events. My father-in-law is so happy and looks better than he was six months ago; he is 95 - it’s all to do with the care he is getting and the environment; it’s really amazing.
13 November 2023
My dad is a resident at Cumberland Grange. He has been there for seven months and looks so much better than he did when he was living at home. I am so impressed with the staff - all so happy, helpful and loving. They had a party to celebrate two years of being open; it was such a great party - I was very impressed. The food is good, and the building and garden are lovely. I think it's the best care home in Exeter.
08 November 2023
Excellent care. All the staff are very good. Always patient. Many activities are provided and they always make them as varied as possible. The atmosphere is very friendly. The home is spacious and the garden provides ample space for walking and exercise. Individual bedrooms are also spacious. Cleanliness is well maintained.
30 August 2023
My 95 year old father had a wonderful 2-week respite care in Exeter. First impressions of Cumberland Grange was that it is a bright airy welcoming place. All the staff were friendly and professional. Dad’s room was clean with a lovely big window overlooking the garden. It all looked so fresh and clean. The main worry as always when putting a loved relative in a home - is will they like it - well Dad loved it he couldn’t stop talking about how everything from his room, the food, the staff were first class he really perked up so much so that I was able to finally get a good night's sleep knowing that he was safe and cared for. Well done to the team.
12 June 2023
I do enjoy living in Cumberland Grange Care Home, it has made a difference in my life because I am nearly 98. An age I never thought I would make. I no longer need to shop for food or cook or clean my room. I have arthritis in my hands and I can no longer sew but a member of staff looks after my clothes. One thing that amuses me is that they regularly check to see if I am still alive. Living here is like one long holiday. I really love living at Cumberland Grange.
02 June 2023
Great, stress-free living. Good facilities. Friendly atmosphere.
24 February 2023
I was here for two weeks of respite (from 23rd January to 6th February 2023) I found this very restful and enjoyable, particularly after a nasty fall at home back in the summer and then at a stay in the local hospital (in Exeter) followed by a fairly long stay in Sidmouth hospital. I was progressing fairly well, slowly and then a visit to one of my daughters near Cambridge, I developed Flu which put me in Bedford hospital for Christmas! Hence being here for respite.