Submit a Review for Rawcliffe Manor Care Home
Coningham Avenue, Rawcliffe, York, YO30 5NH
View Full Details of Rawcliffe Manor Care HomeLatest Reviews for Rawcliffe Manor Care Home
23 January 2025
Mum says all the staff are helpful and friendly, as do I. Management are excellent overall cleanliness is good but the bathroom floor always looks like it needs cleaning because of the material its made from. Activities are good but not aways good for someone who can't see or hear well.
23 December 2024
Every member of staff we met today was courteous, helpful, and considerate. We felt relieved that our old friend was secure and thoroughly well cared for.
11 November 2024
The hardest thing is when your parent goes into care but I cannot thank the new manager enough for the changes implemented here at Rawcliffe Manor, more staff, more trips out, and activities for all the residents if they choose to do so a variety of going up into the cinema, into the bar or just quite time with a one to one carer it means the world to know they are getting this stimulation as we know each resident is unique and have different needs. Thank you all so much for everything you do we really appreciate you.
07 October 2024
I was so anxious when my husband needed to move into a care home. From the very beginning, the staff have taken excellent care of both my husband and me, especially in my darkest days. Even though my husband can't always truly communicate, the staff respects him and still gives him choices. They anticipate his needs and give him a home now that he cannot live in ours. He is always clean and well-dressed. I cannot praise all the staff enough.
07 March 2024
My wife was well cared for until, as we all expected, her Alzheimer's took a turn for the worse. She then needed full nursing care.
28 February 2024
Rawcliffe Manor is a wonderful, safe place. The staff are very patient and caring. Our only issue is I feel the staff are overworked and could do with more support or more employees.
27 February 2024
Not enough interaction to stimulate. Activities often on the ground floor (seem to be in Haven lounge) with dementia residents. The carer is very good. Had two issues at the dining room table, another resident raising voice and saying I was sat their place, so ended up sitting by myself. Can the seating be more engaging, pushing two tables together? I feel isolated at times. The home/rooms are really lovely, staff are nice too. I know it's early days. Thank you.
27 February 2024
I find that I am well looked after. The staff are helpful, very pleasant and are pleased to put themselves out. Both day and night staff provided whatever is needed.
03 January 2024
My husband has dementia and is double incontinent. He stayed at Rawcliffe Manor for two weeks respite. I visited him at 10.00 am and found that his cooked breakfast had been placed on his desk and was stone cold. He was lying in bed soaked in urine, as were his clothes and bedding. I went to get help and spoke to a carer. She said 'I thought there was a smell when I took his breakfast in'. I then asked for him to be showered. The response was 'he had a shower yesterday'. It doesn't matter how many showers he had, he needed one then. This should not have needed me to chase this. I handed in a letter, addressed to the manager when I collected my husband. When I unpacked, I found that my husband had no socks returned, in fact he had been sent home in leather shoes, minus socks. Also, his toothbrush and toothpaste had not been used. I then sent an email to the Yorkare company, who did respond to say that they would look into the matter. No, they did not get back to me.
06 June 2023
Mum came to Rawcliffe last autumn and seems to have settled in well, though naturally, it took a little time to acclimatise, she seems happy and joins in some of the activities. The staff are lovely and she has a couple of ladies in particular she teams up with, which is great. The facilities are lovely, very comfortable and we are settled knowing she is in good hands and help is on hand when she needs it. We are waiting for an around-the-neck buzzer for Mum as she feels unsteady on her feet and had fallen a couple of times out of reach of the help button and are assured this is being looked into and we will all be happier when it arrives. Value for money - it seems to be about the going rate for these types of homes, so cannot complain.
06 June 2023
I have had a positive experience since my mum has been living in Rawcliffe Manor Care Home. The permanent staff are all very caring. I feel able to approach any of them with questions about my mum and everybody is always keen to help. It is very good in the haven that the staff sit in the lounge with the residents and offer some entertainment and company for them when the specific entertainments person is not there.
24 January 2023
What an excellent place, fabulous living for all. My mother asked to go back into the home permanently after spending a couple of respite weeks there. She feels happy, relaxed and cared for. The staff are exceptional, always ready to listen, give emotional support and constant care. They treat the residents like a family, one big happy family! When you enter the home you can feel the warmth from staff and residents, the atmosphere is infectious. My mum loves the activities and these are accessible for all residents. The difference it has made to my mum is so satisfying. I have my mum back!
28 June 2022
Mum is happy content and safe.
08 June 2022
My stay has been very good well looked after and staff very good.
28 May 2022
As a family we are really pleased with the way that our sister has been welcomed and helped to settle into Rawcliffe Manor Care Home. The staff/carers are very attentive and the meals are really outstanding. All the members of staff are approachable and will do anything to try and help residents and families. The difference in our sister is noticeable, she is very happy and enjoys the activities and engaging with the other residents. The rooms really are to a very high standard. We feel very relieved that she is in such a lovely caring place.
27 May 2022
A beautiful care home we moved our sister from another care home. What a difference ! She’s doing activities and joining in instead of just sitting in a chair watching tv. The staff are all friendly and approachable nothing is too much bother for them. My sister loves being there the difference in her is unbelievable ! Would certainly recommend this care home. Well done.
Latest Reviews for Rawcliffe Manor Care Home
23 January 2025
Mum says all the staff are helpful and friendly, as do I. Management are excellent overall cleanliness is good but the bathroom floor always looks like it needs cleaning because of the material its made from. Activities are good but not aways good for someone who can't see or hear well.
23 December 2024
Every member of staff we met today was courteous, helpful, and considerate. We felt relieved that our old friend was secure and thoroughly well cared for.
11 November 2024
The hardest thing is when your parent goes into care but I cannot thank the new manager enough for the changes implemented here at Rawcliffe Manor, more staff, more trips out, and activities for all the residents if they choose to do so a variety of going up into the cinema, into the bar or just quite time with a one to one carer it means the world to know they are getting this stimulation as we know each resident is unique and have different needs. Thank you all so much for everything you do we really appreciate you.
07 October 2024
I was so anxious when my husband needed to move into a care home. From the very beginning, the staff have taken excellent care of both my husband and me, especially in my darkest days. Even though my husband can't always truly communicate, the staff respects him and still gives him choices. They anticipate his needs and give him a home now that he cannot live in ours. He is always clean and well-dressed. I cannot praise all the staff enough.
07 March 2024
My wife was well cared for until, as we all expected, her Alzheimer's took a turn for the worse. She then needed full nursing care.
28 February 2024
Rawcliffe Manor is a wonderful, safe place. The staff are very patient and caring. Our only issue is I feel the staff are overworked and could do with more support or more employees.
27 February 2024
Not enough interaction to stimulate. Activities often on the ground floor (seem to be in Haven lounge) with dementia residents. The carer is very good. Had two issues at the dining room table, another resident raising voice and saying I was sat their place, so ended up sitting by myself. Can the seating be more engaging, pushing two tables together? I feel isolated at times. The home/rooms are really lovely, staff are nice too. I know it's early days. Thank you.
27 February 2024
I find that I am well looked after. The staff are helpful, very pleasant and are pleased to put themselves out. Both day and night staff provided whatever is needed.
03 January 2024
My husband has dementia and is double incontinent. He stayed at Rawcliffe Manor for two weeks respite. I visited him at 10.00 am and found that his cooked breakfast had been placed on his desk and was stone cold. He was lying in bed soaked in urine, as were his clothes and bedding. I went to get help and spoke to a carer. She said 'I thought there was a smell when I took his breakfast in'. I then asked for him to be showered. The response was 'he had a shower yesterday'. It doesn't matter how many showers he had, he needed one then. This should not have needed me to chase this. I handed in a letter, addressed to the manager when I collected my husband. When I unpacked, I found that my husband had no socks returned, in fact he had been sent home in leather shoes, minus socks. Also, his toothbrush and toothpaste had not been used. I then sent an email to the Yorkare company, who did respond to say that they would look into the matter. No, they did not get back to me.
06 June 2023
Mum came to Rawcliffe last autumn and seems to have settled in well, though naturally, it took a little time to acclimatise, she seems happy and joins in some of the activities. The staff are lovely and she has a couple of ladies in particular she teams up with, which is great. The facilities are lovely, very comfortable and we are settled knowing she is in good hands and help is on hand when she needs it. We are waiting for an around-the-neck buzzer for Mum as she feels unsteady on her feet and had fallen a couple of times out of reach of the help button and are assured this is being looked into and we will all be happier when it arrives. Value for money - it seems to be about the going rate for these types of homes, so cannot complain.
06 June 2023
I have had a positive experience since my mum has been living in Rawcliffe Manor Care Home. The permanent staff are all very caring. I feel able to approach any of them with questions about my mum and everybody is always keen to help. It is very good in the haven that the staff sit in the lounge with the residents and offer some entertainment and company for them when the specific entertainments person is not there.
24 January 2023
What an excellent place, fabulous living for all. My mother asked to go back into the home permanently after spending a couple of respite weeks there. She feels happy, relaxed and cared for. The staff are exceptional, always ready to listen, give emotional support and constant care. They treat the residents like a family, one big happy family! When you enter the home you can feel the warmth from staff and residents, the atmosphere is infectious. My mum loves the activities and these are accessible for all residents. The difference it has made to my mum is so satisfying. I have my mum back!
28 June 2022
Mum is happy content and safe.
08 June 2022
My stay has been very good well looked after and staff very good.
28 May 2022
As a family we are really pleased with the way that our sister has been welcomed and helped to settle into Rawcliffe Manor Care Home. The staff/carers are very attentive and the meals are really outstanding. All the members of staff are approachable and will do anything to try and help residents and families. The difference in our sister is noticeable, she is very happy and enjoys the activities and engaging with the other residents. The rooms really are to a very high standard. We feel very relieved that she is in such a lovely caring place.
27 May 2022
A beautiful care home we moved our sister from another care home. What a difference ! She’s doing activities and joining in instead of just sitting in a chair watching tv. The staff are all friendly and approachable nothing is too much bother for them. My sister loves being there the difference in her is unbelievable ! Would certainly recommend this care home. Well done.