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Randlay Avenue, Randlay, Telford, TF3 2LH
View Full Details of The MaplesLatest Reviews for The Maples
12 March 2025
My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was extremely good. Mum was very comfortable there and we felt she was very safe during her stay there.
24 September 2024
The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.
11 June 2024
Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.
03 May 2024
Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.
11 April 2024
Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.
06 March 2024
I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.
24 February 2024
Lovely friendly staff. Always a cup of tea on the go. Helpful and kind.
21 February 2024
Staff are brilliant, friendly, caring and hard working. Sometimes it takes a while for the buzzer to be answered, short staffed? Meal times seem to vary and are sometimes quite late. Also, meals are sometimes lukewarm and not hot by the time they arrive. Mom has been at The Maples since June 2023 and has developed a great friendship with carers and staff.
06 February 2024
Mom is happy her overall, however; Food sometimes arrives cold and very late. Seems to be a very high turnover of staff. When Mom rings the bell, sometimes it takes ages for someone to attend to her. Sometimes they are really short-staffed. Cannot fault the staff, they are all lovely with Mom.
05 February 2024
All the staff, who had dealings with Mum, were very professional, friendly and welcoming. As a family, we all thank you so much for looking after Mum so well.
30 January 2024
Very happy with the care home all round.
08 January 2024
This has been the first Christmas of my mom not living at home, but knowing the care, support and love my mom gets at The Maples has made it much easier on me and my family. The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.
03 January 2024
My mom stayed here for three months until her demise - she had previously been in another awful care home. However, the contrast was unbelievable! The home/facilities/staff and management are superb. The care/love and support given to both my mom and other residents was and is amazing. Thank you all at The Maples.
23 November 2023
This home is just perfect for your loved ones suffering from Dementia. The staff are so caring and helpful. The home is outstanding in every aspect. So glad we managed to get our mum a place there. Knowing she is in a good environment and being cared for gives us peace of mind. Thank you to all the staff there you are doing a wonderful job.
06 October 2023
Very good and happy. All the staff are excellent.
05 September 2023
My 87 year old grandad stayed for 2 weeks for respite, while I went on holiday. He lives with my family and I as he has early Alzheimer’s. He never wanted to go to a care home until he looked around and then couldn’t wait. He loved it, he enjoyed the company and the staff and now attended every week to visit as a care home ambassador, as he was very good at getting involved in activities and settling new residents. If he ever needs to move into a home, I wouldn’t hesitate in placing him here. The staff are lovely and communication is excellent. The home is brand new and more like a hotel, I’d happily stay myself!
03 August 2023
A brand new home. Lovely decor and facilities. Arranging for Mom to move across to The Maples was easy and efficient with great communication from a staff member. The staff can't do enough for Mom with even the chef visiting to discuss what foods she likes. Carers sit with Mom to chat and help with her word searches, nothing seems too much trouble. Facilities are excellent with day rooms having kitchenette facilities. Gardens will take time to mature but lots of green spaces around the home already. Indoors they have great security features and a system that alerts staff of unusual movement at night or if a resident has fallen. It is too soon for me to comment on the daily activities which may be offered. Mom has put weight on since her arrival and is very happy, which means we are too.
Latest Reviews for The Maples
12 March 2025
My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was extremely good. Mum was very comfortable there and we felt she was very safe during her stay there.
24 September 2024
The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.
11 June 2024
Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.
03 May 2024
Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.
11 April 2024
Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.
06 March 2024
I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.
24 February 2024
Lovely friendly staff. Always a cup of tea on the go. Helpful and kind.
21 February 2024
Staff are brilliant, friendly, caring and hard working. Sometimes it takes a while for the buzzer to be answered, short staffed? Meal times seem to vary and are sometimes quite late. Also, meals are sometimes lukewarm and not hot by the time they arrive. Mom has been at The Maples since June 2023 and has developed a great friendship with carers and staff.
06 February 2024
Mom is happy her overall, however; Food sometimes arrives cold and very late. Seems to be a very high turnover of staff. When Mom rings the bell, sometimes it takes ages for someone to attend to her. Sometimes they are really short-staffed. Cannot fault the staff, they are all lovely with Mom.
05 February 2024
All the staff, who had dealings with Mum, were very professional, friendly and welcoming. As a family, we all thank you so much for looking after Mum so well.
30 January 2024
Very happy with the care home all round.
08 January 2024
This has been the first Christmas of my mom not living at home, but knowing the care, support and love my mom gets at The Maples has made it much easier on me and my family. The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.
03 January 2024
My mom stayed here for three months until her demise - she had previously been in another awful care home. However, the contrast was unbelievable! The home/facilities/staff and management are superb. The care/love and support given to both my mom and other residents was and is amazing. Thank you all at The Maples.
23 November 2023
This home is just perfect for your loved ones suffering from Dementia. The staff are so caring and helpful. The home is outstanding in every aspect. So glad we managed to get our mum a place there. Knowing she is in a good environment and being cared for gives us peace of mind. Thank you to all the staff there you are doing a wonderful job.
06 October 2023
Very good and happy. All the staff are excellent.
05 September 2023
My 87 year old grandad stayed for 2 weeks for respite, while I went on holiday. He lives with my family and I as he has early Alzheimer’s. He never wanted to go to a care home until he looked around and then couldn’t wait. He loved it, he enjoyed the company and the staff and now attended every week to visit as a care home ambassador, as he was very good at getting involved in activities and settling new residents. If he ever needs to move into a home, I wouldn’t hesitate in placing him here. The staff are lovely and communication is excellent. The home is brand new and more like a hotel, I’d happily stay myself!
03 August 2023
A brand new home. Lovely decor and facilities. Arranging for Mom to move across to The Maples was easy and efficient with great communication from a staff member. The staff can't do enough for Mom with even the chef visiting to discuss what foods she likes. Carers sit with Mom to chat and help with her word searches, nothing seems too much trouble. Facilities are excellent with day rooms having kitchenette facilities. Gardens will take time to mature but lots of green spaces around the home already. Indoors they have great security features and a system that alerts staff of unusual movement at night or if a resident has fallen. It is too soon for me to comment on the daily activities which may be offered. Mom has put weight on since her arrival and is very happy, which means we are too.