Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
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Management stars
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Rooms stars
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Latest Reviews for 2 Cross Heath Grove

stars
stars 30 August 2024
Very few properly trained staff, unable to adequately handle someone able-bodied and not profoundly disabled. Despite one-to-one carers (provided separately) still cut respite short by asking for "customer" (their term for clients) to be picked up. Struggling with my own mental health because the "help" isn't up to the job. Run like an old folks home with zero stimulation. The highlight of the day is watching TV in the communal living room. My son hates going because he's bored to tears. Feel guilty having to send him but I need a break.
Review from J S (Father of Resident/Service User)