Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Downshire House

stars
stars 21 December 2023
My son is a service user at Downshire House since 2011. The care provided by Aston Care Homes is excellent and very caring and respectful to residents and our family. I am a regular visitor to the house and we observe a caring and helpful environment, with staff knowledgeable of our son's needs. Highly recommended and much appreciated for the care provided.
Review from Teresa C (Mother of Resident/Service User)
stars
stars 01 December 2023
I'm extremely happy with my family members' care they receive at Downshire House. The staff are very kind and supportive and the care received is suited to their specific needs. I feel safe in the knowledge that they are being cared for in a kind and considerate manner and all the staff go above and beyond to ensure their safety and happiness and this is reflected in their demeanor.
Review from T D (Sister of Resident/Service User)