Submit a Review for Riverside Care Complex
Hull Road, Kexby, York, YO41 5LD
View Full Details of Riverside Care ComplexLatest Reviews for Riverside Care Complex
21 November 2024
Dad settled straight away into his new home with the support and care of the lovely, caring, and professional staff. He is very happy and says he feels loved and cared for.
04 November 2024
The care given to my uncle was wonderful he was treated with respect and dignity at all times. As we are not local the communication we received was very informative and welcome. The facilities at the home are lovely with a well-kept secure garden and regular activities. I cannot praise the staff enough for the care they give making it a home for their residents.
02 September 2024
I would just like to say. My mum has recently been in hospital. The staff at the care home were great. They checked up on my mum to make sure she was ok and they also kept me informed of any situation that occurred. Even the manager went to see mum at the hospital to make sure she was being looked after properly. Many thanks for everything.
02 September 2024
Looked after my dad in his last 18 months like their own. The staff were really good with him and nothing was too much trouble if we had a problem we communicated with them and worked together to put it right. Got to know a lot of the residents there and enjoyed talking to them all. Thought it was one of the better care homes in the area, easy to get to, friendly staff and a lovely place with lovely gardens. Would recommend it to anyone looking for a safe and friendly place for their loved ones.
14 August 2023
Mum went into Riverside Care Complex for two weeks respite. It was quite upsetting as I'd never left Mum before. But the manager and all the staff were both very welcoming and supportive. Mum settled in really well and was enjoying all the activities. After a week I got a call from the manager saying Mum had been taken to the hospital as she was not well. When I got to the hospital, Mum looked emasculate, clean, hair shining and clean clothes I was told if Riverside hadn't acted so quickly things could have been a lot worse, as Mum has sepis. After 3 weeks in hospital, I wanted Mum to go back to Riverside where I knew she would be well looked after and was happy thanks to the manager we got Mum back to Riverside, where she was so warmly welcomed back. The staff are so so wonderful and I have a lot to thank them for.
07 June 2023
I would like to say how pleased I am with my wife's care. Every one of the staff are very caring and supportive. The manager has great knowledge and helps in everything. Thanks for caring. My wife had a severe stroke in January, since then I have been supported by social services and the wonderful care home.
05 June 2023
The Riverside Care Home is a perfect place for those affected by Parkinson's Disease / Dementia / non-verbal. Simply because the staff were so welcoming, caring and were totally tuned into both of our needs. As the disease rapidly progressed the nursing care required was excellent. After spending a lot of time trying to look after my husband at home the relief of finding such a great 'homely' place really helped both of us to move forward with our lives. My husband sadly lost his battle with the disease in April 2023. Nonetheless, I believe it was the best place in the York area to provide the care needed at such an important time of our lives. I would like to extend a huge thank you to a star team for helping to make my husbands stay as comfortable and stress-free as possible. Highly Recommended.
22 May 2023
Incompetent management! Cost us the ability to get CCF. It appears no one is available there to stand in for management when they are away. Cost the chance of a potential £15k refund for Dad when he was end of life.
17 January 2023
Many thanks for the opportunity to give feedback about Mum's care over the last year until her death on the 9th December. Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New Zealand. Mum had dementia which increased exponentially after each fall she had had. Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her. In December Mum caught COVID and subsequently died on the 9th December. I need to talk about communication between staff and myself as a relative. I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death. Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home. Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation. Please ask staff to communicate better with relatives.
10 January 2023
My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.
07 December 2022
I'm glad for the chance to thank Derwent House and its staff publicly, for looking after my uncle after a fall in York, when his nearest family and friends are in Sheffield. He tells me that their medical expertise and care, the comfort of the accommodation and most of all, the human help given by so many of their carers, have meant that any problems have been kept to an absolute minimum. Many thanks from both of us.
19 July 2022
My mum was in Derwent House for a good number of years. The care she received was outstanding as an ex-nurse I notice more. Mum was cared for as part of the family by carers in the home, I witnessed many acts of love between the carers and Mum. Mum was very astute and spoke her mind and always told me she loved being there and was very happy she told me the carers were outstanding and couldn't do any more for her than they did. I trusted them to care for her and was very happy as she became more infirm and she required more and more care they delivered and end-of-life care was excellent. I'm sure the carers shed tears when she passed away. Thank you!
30 June 2022
All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call. Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.
30 June 2022
Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.
23 June 2022
Mam was admitted to Derwent House after a stroke left her virtually paralysed at the age of 92. Mam had previously been extremely independent so was extremely unhappy at needing all her care needs to be met by others. The staff were all extremely kind. We had a few hiccups during Mam's stay but the staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.
10 March 2022
Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.
24 January 2022
My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.
16 January 2018
Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.
11 January 2017
Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.
Latest Reviews for Riverside Care Complex
21 November 2024
Dad settled straight away into his new home with the support and care of the lovely, caring, and professional staff. He is very happy and says he feels loved and cared for.
04 November 2024
The care given to my uncle was wonderful he was treated with respect and dignity at all times. As we are not local the communication we received was very informative and welcome. The facilities at the home are lovely with a well-kept secure garden and regular activities. I cannot praise the staff enough for the care they give making it a home for their residents.
02 September 2024
I would just like to say. My mum has recently been in hospital. The staff at the care home were great. They checked up on my mum to make sure she was ok and they also kept me informed of any situation that occurred. Even the manager went to see mum at the hospital to make sure she was being looked after properly. Many thanks for everything.
02 September 2024
Looked after my dad in his last 18 months like their own. The staff were really good with him and nothing was too much trouble if we had a problem we communicated with them and worked together to put it right. Got to know a lot of the residents there and enjoyed talking to them all. Thought it was one of the better care homes in the area, easy to get to, friendly staff and a lovely place with lovely gardens. Would recommend it to anyone looking for a safe and friendly place for their loved ones.
14 August 2023
Mum went into Riverside Care Complex for two weeks respite. It was quite upsetting as I'd never left Mum before. But the manager and all the staff were both very welcoming and supportive. Mum settled in really well and was enjoying all the activities. After a week I got a call from the manager saying Mum had been taken to the hospital as she was not well. When I got to the hospital, Mum looked emasculate, clean, hair shining and clean clothes I was told if Riverside hadn't acted so quickly things could have been a lot worse, as Mum has sepis. After 3 weeks in hospital, I wanted Mum to go back to Riverside where I knew she would be well looked after and was happy thanks to the manager we got Mum back to Riverside, where she was so warmly welcomed back. The staff are so so wonderful and I have a lot to thank them for.
07 June 2023
I would like to say how pleased I am with my wife's care. Every one of the staff are very caring and supportive. The manager has great knowledge and helps in everything. Thanks for caring. My wife had a severe stroke in January, since then I have been supported by social services and the wonderful care home.
05 June 2023
The Riverside Care Home is a perfect place for those affected by Parkinson's Disease / Dementia / non-verbal. Simply because the staff were so welcoming, caring and were totally tuned into both of our needs. As the disease rapidly progressed the nursing care required was excellent. After spending a lot of time trying to look after my husband at home the relief of finding such a great 'homely' place really helped both of us to move forward with our lives. My husband sadly lost his battle with the disease in April 2023. Nonetheless, I believe it was the best place in the York area to provide the care needed at such an important time of our lives. I would like to extend a huge thank you to a star team for helping to make my husbands stay as comfortable and stress-free as possible. Highly Recommended.
22 May 2023
Incompetent management! Cost us the ability to get CCF. It appears no one is available there to stand in for management when they are away. Cost the chance of a potential £15k refund for Dad when he was end of life.
17 January 2023
Many thanks for the opportunity to give feedback about Mum's care over the last year until her death on the 9th December. Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New Zealand. Mum had dementia which increased exponentially after each fall she had had. Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her. In December Mum caught COVID and subsequently died on the 9th December. I need to talk about communication between staff and myself as a relative. I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death. Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home. Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation. Please ask staff to communicate better with relatives.
10 January 2023
My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.
07 December 2022
I'm glad for the chance to thank Derwent House and its staff publicly, for looking after my uncle after a fall in York, when his nearest family and friends are in Sheffield. He tells me that their medical expertise and care, the comfort of the accommodation and most of all, the human help given by so many of their carers, have meant that any problems have been kept to an absolute minimum. Many thanks from both of us.
19 July 2022
My mum was in Derwent House for a good number of years. The care she received was outstanding as an ex-nurse I notice more. Mum was cared for as part of the family by carers in the home, I witnessed many acts of love between the carers and Mum. Mum was very astute and spoke her mind and always told me she loved being there and was very happy she told me the carers were outstanding and couldn't do any more for her than they did. I trusted them to care for her and was very happy as she became more infirm and she required more and more care they delivered and end-of-life care was excellent. I'm sure the carers shed tears when she passed away. Thank you!
30 June 2022
All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call. Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.
30 June 2022
Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.
23 June 2022
Mam was admitted to Derwent House after a stroke left her virtually paralysed at the age of 92. Mam had previously been extremely independent so was extremely unhappy at needing all her care needs to be met by others. The staff were all extremely kind. We had a few hiccups during Mam's stay but the staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.
10 March 2022
Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.
24 January 2022
My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.
16 January 2018
Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.
11 January 2017
Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.