Submit a Review for Sutherland Court Care Home
Sutherland Avenue, Fenham, Newcastle upon Tyne, NE4 9NS
View Full Details of Sutherland Court Care HomeLatest Reviews for Sutherland Court Care Home
04 March 2025
My husband had dementia and medical issues, his stay was short but he was well cared for throughout until his death. He was treated with respect and managed his dignity. Every staff member provided the best possible care to my husband. I was updated daily on his care and all of his needs were met. A warm and kind environment which I could recommend. I was also well supported.
28 February 2025
Very helpful and caring staff, comfortable home with nice furnishings and well maintained, like home from home. Meals looked very appetizing.
20 December 2024
Thank you so much for the kindness you showed my Mum on her birthday. She loved the cake so thank you for that and the trouble you took baking it.
08 October 2024
Searched for a suitable home for my mother for a while and then someone suggested this one. Went for a look around by appointment then again unannounced. It's a beautiful clean friendly home staffed by amazing caring staff. From the day my mother arrived, I've been kept up to date with everything. The daily menu is great too. They also hire entertainers regularly. Mother is so happy & well cared for. We can relax knowing she's in good hands. So if you're thinking about this place for your loved one go for it. I'm glad we did.
27 June 2024
Very happy with the care. Mother is safe and well looked after. Staff always welcoming and available to respond to any queries.
19 June 2024
My cousin is beautifully cared for by all of the professional and empathetic staff. She is happy and content with her needs. I visit 3 times each week and I have no concerns that she is cared for with compassion and first-class care.
18 June 2024
My mother has come to the care home after nine weeks in hospital recovering from a broken hip. On our first visit to the home, we were impressed by the welcome given and clear evidence that residents were encouraged to socialise. My mum has a lovely room and the standard of decor/cleanliness is excellent. Communal areas are extremely comfortable, clean and well-maintained. Altogether we are happy that my mother is well looked after and happy.
11 June 2024
Since my father-in-law arrived, the care he received has been first-class. The staff are very attentive and caring. The food has always been of a good standard. As a family we are very pleased we chose this home.
22 February 2024
Very happy with the care received for both my parents. They are on separate floors but the staff always make sure Mom and Dad see each other on most days. The care here at Sutherland Court is next to none, it's just amazing and both parents are happy to be here, especially our dad, he has thrived a lot since coming here in June 2023.
20 February 2024
My husband has an atypical mixed dementia, Alzheimer's and vascular, which has meant that he has declined rapidly over four years. I looked at a number of care homes before deciding to put him into Sutherland Court. He has settled in well and is happy there. His needs are met and the staff respond well to him. He is well looked after and cared for in pleasant, homely surroundings. There are daily activities to keep him engaged and he enjoys the nutritious meals.
15 December 2023
Both Mum and Dad are at Sutherland Court. Very pleased with the care they are getting. Always clean and well-fed. The home is spotless with lovely decor and overall Mum and Dad are happy and safe.
15 December 2023
After researching homes in the area we found Sutherland Court Care Home the most homely, which is ideal for my mother. The room is excellent with lovely views. The Christmas decorations are beautiful and lift everyone's spirits. The staff are excellent, very attentive and all introduced themselves on my mother's arrival. A coordinator is brilliant at organising things for the residents. he came round on the first day to introduce himself and explained what went on in the home.
28 November 2023
Very positive experince throughout my grandma's time at Sutherland Court. Staff are always very approachable, attentive and caring. Food quality is very good. High standards of cleanliness. Overall, as a family, we are very grateful for the support Sutherland Court has provided!
11 August 2023
Excellent staff and service.
12 July 2023
I had a mixed experience with my mum's two-week respite care. Staff generally were extremely friendly and helpful, but not all showed the same level of care or understanding towards my mum's needs. Management was excellent and displayed respect at all times. It would have been preferable if the same staff and a higher number of staff were consistently on duty, as Mum found it difficult being cared for by so many people. Mum has quite specific needs that should have been provided for on a regular and consistent basis, but this was dependent on staff. Generally, I would consider using this Care Home again in the future.
13 June 2023
Mum continues to thrive here at Sutherland Court. The care she is receiving is excellent. The staff are wonderful. We, as a family, are very grateful that she is in such a caring wing and respectful environment. We are kept informed of any and all matters concerning her health and well-being, which is most reassuring for us all.
13 June 2023
Auntie is happy and thinks she is at work. Staff are excellent, and the care is excellent.
06 June 2023
My wife has been in Sutherland for five weeks and has settled in very well. The care and support she receives have made it much easier on myself and my daughter, knowing she is well looked after. I feel so lucky to have found such a great care home. The manager and all the staff are so professional and caring. Thank you for getting us through a tough time.
02 June 2023
Excellent service, lovely staff and extremely helpful and well looked after.
23 May 2023
My experience with Sutherland Court Care Home can only be described as excellent. The staff are all kind and welcoming to me on arrival, always willing to take time and to speak to me and tell me how my mother is and what she has been up to. Most of all, my mum is happy.
Latest Reviews for Sutherland Court Care Home
04 March 2025
My husband had dementia and medical issues, his stay was short but he was well cared for throughout until his death. He was treated with respect and managed his dignity. Every staff member provided the best possible care to my husband. I was updated daily on his care and all of his needs were met. A warm and kind environment which I could recommend. I was also well supported.
28 February 2025
Very helpful and caring staff, comfortable home with nice furnishings and well maintained, like home from home. Meals looked very appetizing.
20 December 2024
Thank you so much for the kindness you showed my Mum on her birthday. She loved the cake so thank you for that and the trouble you took baking it.
08 October 2024
Searched for a suitable home for my mother for a while and then someone suggested this one. Went for a look around by appointment then again unannounced. It's a beautiful clean friendly home staffed by amazing caring staff. From the day my mother arrived, I've been kept up to date with everything. The daily menu is great too. They also hire entertainers regularly. Mother is so happy & well cared for. We can relax knowing she's in good hands. So if you're thinking about this place for your loved one go for it. I'm glad we did.
27 June 2024
Very happy with the care. Mother is safe and well looked after. Staff always welcoming and available to respond to any queries.
19 June 2024
My cousin is beautifully cared for by all of the professional and empathetic staff. She is happy and content with her needs. I visit 3 times each week and I have no concerns that she is cared for with compassion and first-class care.
18 June 2024
My mother has come to the care home after nine weeks in hospital recovering from a broken hip. On our first visit to the home, we were impressed by the welcome given and clear evidence that residents were encouraged to socialise. My mum has a lovely room and the standard of decor/cleanliness is excellent. Communal areas are extremely comfortable, clean and well-maintained. Altogether we are happy that my mother is well looked after and happy.
11 June 2024
Since my father-in-law arrived, the care he received has been first-class. The staff are very attentive and caring. The food has always been of a good standard. As a family we are very pleased we chose this home.
22 February 2024
Very happy with the care received for both my parents. They are on separate floors but the staff always make sure Mom and Dad see each other on most days. The care here at Sutherland Court is next to none, it's just amazing and both parents are happy to be here, especially our dad, he has thrived a lot since coming here in June 2023.
20 February 2024
My husband has an atypical mixed dementia, Alzheimer's and vascular, which has meant that he has declined rapidly over four years. I looked at a number of care homes before deciding to put him into Sutherland Court. He has settled in well and is happy there. His needs are met and the staff respond well to him. He is well looked after and cared for in pleasant, homely surroundings. There are daily activities to keep him engaged and he enjoys the nutritious meals.
15 December 2023
Both Mum and Dad are at Sutherland Court. Very pleased with the care they are getting. Always clean and well-fed. The home is spotless with lovely decor and overall Mum and Dad are happy and safe.
15 December 2023
After researching homes in the area we found Sutherland Court Care Home the most homely, which is ideal for my mother. The room is excellent with lovely views. The Christmas decorations are beautiful and lift everyone's spirits. The staff are excellent, very attentive and all introduced themselves on my mother's arrival. A coordinator is brilliant at organising things for the residents. he came round on the first day to introduce himself and explained what went on in the home.
28 November 2023
Very positive experince throughout my grandma's time at Sutherland Court. Staff are always very approachable, attentive and caring. Food quality is very good. High standards of cleanliness. Overall, as a family, we are very grateful for the support Sutherland Court has provided!
11 August 2023
Excellent staff and service.
12 July 2023
I had a mixed experience with my mum's two-week respite care. Staff generally were extremely friendly and helpful, but not all showed the same level of care or understanding towards my mum's needs. Management was excellent and displayed respect at all times. It would have been preferable if the same staff and a higher number of staff were consistently on duty, as Mum found it difficult being cared for by so many people. Mum has quite specific needs that should have been provided for on a regular and consistent basis, but this was dependent on staff. Generally, I would consider using this Care Home again in the future.
13 June 2023
Mum continues to thrive here at Sutherland Court. The care she is receiving is excellent. The staff are wonderful. We, as a family, are very grateful that she is in such a caring wing and respectful environment. We are kept informed of any and all matters concerning her health and well-being, which is most reassuring for us all.
13 June 2023
Auntie is happy and thinks she is at work. Staff are excellent, and the care is excellent.
06 June 2023
My wife has been in Sutherland for five weeks and has settled in very well. The care and support she receives have made it much easier on myself and my daughter, knowing she is well looked after. I feel so lucky to have found such a great care home. The manager and all the staff are so professional and caring. Thank you for getting us through a tough time.
02 June 2023
Excellent service, lovely staff and extremely helpful and well looked after.
23 May 2023
My experience with Sutherland Court Care Home can only be described as excellent. The staff are all kind and welcoming to me on arrival, always willing to take time and to speak to me and tell me how my mother is and what she has been up to. Most of all, my mum is happy.