Submit a Review for Harbour Care Centre
4 Haven View, Harbour Road, Portishead, Bristol, BS20 7QA
View Full Details of Harbour Care CentreLatest Reviews for Harbour Care Centre
20 March 2025
My partner spent the last few weeks of her life at Harbour Care being looked after with gentle respect. She had suffered from Dementia for quite a while, and because of additional medical problems that arose, she had spent periods in Hospital and two other Care Homes in the previous 8 months. No other facility had been able to make myself and her family confident that she was getting the best available care. Every member of staff that we met at Harbour Care, nursing, housekeeping and even the maintenance team were caring kind and considerate, not just to my partner but to us all, her visitors. It was a sad and difficult time for us, but we can look back on it with confidence that my she was made as comfortable as possible by people who knew how to do it and did it with compassion. Thankyou.
21 January 2025
Mum has been in Harbour Care Centre since Jan 24. She has settled in really well, helped by bringing her own bed, bedding and personal items. The staff have been kind and helpful on all occasions, meeting mum's needs as her dementia worsens. There is entertainment and activities daily and where possible they are outside the home. All the family who visit mum have been impressed with the care and activities.
18 December 2024
My grandmother has been a resident on the dementia wing for a little over 3 months and was very agitated when she first arrived. The first few weeks were a challenge but all of the staff were all very professional, caring and engaged with the residents very positively. I have been amazed that they have been able to get her to settle to the degree she has. When you first discover the cost of care it seems like (and is) a lot of money but I can see now why this is the case. Since arriving, she is in better health and happier than I have seen her in some time. Thank you to all of the team at Harbour Care.
04 December 2024
Dad has been at Harbour Care Centres since August. It has been very difficult for us as a family to witness his progression of Alzheimer's. However, dad seems to have settled into Harbour Care really well and is content. The staff are all lovely and do a really good job of supervising dad. Whenever we visit, we are made to feel welcome and always offered a tea or coffee. Dad's room is always clean and tidy. The communal lounge looks lovely with all the Christmas decorations. We are really pleased with the care that dad is receiving.
29 April 2024
My husband has been in Harbour Care Portishead home since September 2023 with Alzheimer's. I cannot praise the staff and management team enough for their care and understanding of his individual `diverse needs`. The hands-on staff are tuned in to his needs, and having been there in his room when he needs changing/settling there is a lot of happy banter and distraction to settle him. Special thanks to one member of staff in particular - you sort him out! Amazing Care Home.
10 April 2024
Good experience. I am looked after and am very comfortable. The staff are kind and friendly. I can go out with members of my family or friends and I do not feel "institutionalised!"
10 April 2024
Dad has been here for nearly 12 months and has settled very well. The staff are all so friendly, sympathetic and caring. They look after Dad well and monitor his health closely and give me updates immediately. The food is homecooked and Dad enjoys his meals. It's great to be able to see all the different activities that are offered, Dad is happy here and the family are so pleased.
26 February 2024
Mum passed away recently. She had resided for approx 6 months. In that time she made some special friends and got on so well with the staff. She really connected with a number of them especially five of them in particular. She spoke fondly of waiting to return to see them and her friends when in hospital. The manager has also been a great support, he is a very compassionate and empathetic leader. Thanks so much.
13 February 2024
My mother came to Harbour Care Centre for some respite care after a fall. She was really well looked after by the carers. The food was good and the activities lady was brilliant. The care home manager was also very helpful and caring.
19 January 2024
My mother-in-law has been a resident for a year now and today was her 92nd birthday. She had only been in a few days and they made a birthday cake for her. Today we joined her for lunch which was excellent and for which there was no charge plus they made a delicious cake. We cannot fault her care and how she is being looked after. I have recommended it to a friend and her mother will become a resident next week.
08 December 2023
This was Mum's third care home, and the well-being of my mum was the most important to me. Harbour Care was the first home to listen to me as a daughter and main carer. All the staff are lovely and show kindness and care in all they do. Every staff member got to know Mum well, as they read the care plan and know her needs. I was most impressed by the manager being a nurse and hands-on member of staff. The management of Mum's seizures was perfect. In fact better than the hospital. Their home-cooked meals there are yummy and Mum loved her food. Knowing my mum was in this loving and caring home, flushed all my anxiety out the window. I would recommend this home to anyone.
21 November 2023
I have never left my husband in respite care previously over the last ten years of his dementia condition so it was a very traumatic decision for me to agree to doing so, so that I could take a break with my daughter. I cannot commend enough the staff we met personally and spoke to over the phone whose kindness and reassurance enabled me to relax while I was away. My anxiety and upset when settling my husband in on the first day were helped enormously by the lovely staff there on the day including four in particular. One member helped with the medication and instructions I had prepared which she read and checked all she needed to know. Her kindness and lovely manner to me as well as my husband was wonderful. Visitors to my husband reported the same professional, kind and courteous staff I had experienced. The care centre was clean and welcoming and my husband's room was lovely for the short time he was staying.
16 November 2023
Very happy with Mum's care at Harbour Care Centre. Mum is very settled and happy. She is encouraged to join in activities and enjoys this very much.
16 November 2023
My mum is a recent resident at Harbour Care Centre and from the start of her joining we knew that she is in a safe and very caring environment. All of the staff from management, nursing and auxiliary go above and beyond their care for all the residents. They are brilliant at encouraging my mum to engage and take part in all the daily activities. The food is well presented, well balanced and with a good choice. An extremely well-run care home. We feel that we couldn't have chosen better for her. Thank you everyone.
22 September 2023
My mum has been at Harbour Care Centre for nearly two years. She is in a safe and caring environment. She struggles with her mobility but she is happy and content. She does join in with the activities although she has to be encouraged! I speak to her daily and the most important thing is she is happy.
21 September 2023
I have had relatives in a number of care/nursing homes. Since the aunt of my closest friend has been in Harbour Care Centre I have only 100% praise for the home provided for the residents. Nurses and carers are so professional and kind in all they do. Other staff, housekeeping, cooks and activities are top quality. Also, the administrative staff and manager are so good. The home is obviously well-led and managed so that standards are always first class. A pleasure to visit both my friend, other residents and staff. Well done!
12 July 2023
Couldn't have chosen a better care home for my nan. Staff are excellent, go above and beyond. My Nan feels safe and secure here. In her words ‘it is very comfortable and clean and the staff look after me’. The food here is very good and plentiful. The staff encourage her to engage in multiple activities daily. Cannot fault Harbour Care Centre. An extremely well run care home.
12 July 2023
Overall impression has been very satisfactory. On the whole, staff have been very friendly very helpful. Requests have been dealt with promptly on the whole and solutions sought to any problems.
11 July 2023
The management and the whole team have shown exceptional care and kindness during my stay at their excellent home.
06 June 2023
the care centre is well organised. There is plenty for my mother to do. She is can join in with many activities and she is encouraged to do so. The food is well presented with lots of choices and well balanced. Mum enjoys a joke with the carers and they are kind and most helpful. I feel so much happier now she us in safe harbour.
Latest Reviews for Harbour Care Centre
20 March 2025
My partner spent the last few weeks of her life at Harbour Care being looked after with gentle respect. She had suffered from Dementia for quite a while, and because of additional medical problems that arose, she had spent periods in Hospital and two other Care Homes in the previous 8 months. No other facility had been able to make myself and her family confident that she was getting the best available care. Every member of staff that we met at Harbour Care, nursing, housekeeping and even the maintenance team were caring kind and considerate, not just to my partner but to us all, her visitors. It was a sad and difficult time for us, but we can look back on it with confidence that my she was made as comfortable as possible by people who knew how to do it and did it with compassion. Thankyou.
21 January 2025
Mum has been in Harbour Care Centre since Jan 24. She has settled in really well, helped by bringing her own bed, bedding and personal items. The staff have been kind and helpful on all occasions, meeting mum's needs as her dementia worsens. There is entertainment and activities daily and where possible they are outside the home. All the family who visit mum have been impressed with the care and activities.
18 December 2024
My grandmother has been a resident on the dementia wing for a little over 3 months and was very agitated when she first arrived. The first few weeks were a challenge but all of the staff were all very professional, caring and engaged with the residents very positively. I have been amazed that they have been able to get her to settle to the degree she has. When you first discover the cost of care it seems like (and is) a lot of money but I can see now why this is the case. Since arriving, she is in better health and happier than I have seen her in some time. Thank you to all of the team at Harbour Care.
04 December 2024
Dad has been at Harbour Care Centres since August. It has been very difficult for us as a family to witness his progression of Alzheimer's. However, dad seems to have settled into Harbour Care really well and is content. The staff are all lovely and do a really good job of supervising dad. Whenever we visit, we are made to feel welcome and always offered a tea or coffee. Dad's room is always clean and tidy. The communal lounge looks lovely with all the Christmas decorations. We are really pleased with the care that dad is receiving.
29 April 2024
My husband has been in Harbour Care Portishead home since September 2023 with Alzheimer's. I cannot praise the staff and management team enough for their care and understanding of his individual `diverse needs`. The hands-on staff are tuned in to his needs, and having been there in his room when he needs changing/settling there is a lot of happy banter and distraction to settle him. Special thanks to one member of staff in particular - you sort him out! Amazing Care Home.
10 April 2024
Good experience. I am looked after and am very comfortable. The staff are kind and friendly. I can go out with members of my family or friends and I do not feel "institutionalised!"
10 April 2024
Dad has been here for nearly 12 months and has settled very well. The staff are all so friendly, sympathetic and caring. They look after Dad well and monitor his health closely and give me updates immediately. The food is homecooked and Dad enjoys his meals. It's great to be able to see all the different activities that are offered, Dad is happy here and the family are so pleased.
26 February 2024
Mum passed away recently. She had resided for approx 6 months. In that time she made some special friends and got on so well with the staff. She really connected with a number of them especially five of them in particular. She spoke fondly of waiting to return to see them and her friends when in hospital. The manager has also been a great support, he is a very compassionate and empathetic leader. Thanks so much.
13 February 2024
My mother came to Harbour Care Centre for some respite care after a fall. She was really well looked after by the carers. The food was good and the activities lady was brilliant. The care home manager was also very helpful and caring.
19 January 2024
My mother-in-law has been a resident for a year now and today was her 92nd birthday. She had only been in a few days and they made a birthday cake for her. Today we joined her for lunch which was excellent and for which there was no charge plus they made a delicious cake. We cannot fault her care and how she is being looked after. I have recommended it to a friend and her mother will become a resident next week.
08 December 2023
This was Mum's third care home, and the well-being of my mum was the most important to me. Harbour Care was the first home to listen to me as a daughter and main carer. All the staff are lovely and show kindness and care in all they do. Every staff member got to know Mum well, as they read the care plan and know her needs. I was most impressed by the manager being a nurse and hands-on member of staff. The management of Mum's seizures was perfect. In fact better than the hospital. Their home-cooked meals there are yummy and Mum loved her food. Knowing my mum was in this loving and caring home, flushed all my anxiety out the window. I would recommend this home to anyone.
21 November 2023
I have never left my husband in respite care previously over the last ten years of his dementia condition so it was a very traumatic decision for me to agree to doing so, so that I could take a break with my daughter. I cannot commend enough the staff we met personally and spoke to over the phone whose kindness and reassurance enabled me to relax while I was away. My anxiety and upset when settling my husband in on the first day were helped enormously by the lovely staff there on the day including four in particular. One member helped with the medication and instructions I had prepared which she read and checked all she needed to know. Her kindness and lovely manner to me as well as my husband was wonderful. Visitors to my husband reported the same professional, kind and courteous staff I had experienced. The care centre was clean and welcoming and my husband's room was lovely for the short time he was staying.
16 November 2023
Very happy with Mum's care at Harbour Care Centre. Mum is very settled and happy. She is encouraged to join in activities and enjoys this very much.
16 November 2023
My mum is a recent resident at Harbour Care Centre and from the start of her joining we knew that she is in a safe and very caring environment. All of the staff from management, nursing and auxiliary go above and beyond their care for all the residents. They are brilliant at encouraging my mum to engage and take part in all the daily activities. The food is well presented, well balanced and with a good choice. An extremely well-run care home. We feel that we couldn't have chosen better for her. Thank you everyone.
22 September 2023
My mum has been at Harbour Care Centre for nearly two years. She is in a safe and caring environment. She struggles with her mobility but she is happy and content. She does join in with the activities although she has to be encouraged! I speak to her daily and the most important thing is she is happy.
21 September 2023
I have had relatives in a number of care/nursing homes. Since the aunt of my closest friend has been in Harbour Care Centre I have only 100% praise for the home provided for the residents. Nurses and carers are so professional and kind in all they do. Other staff, housekeeping, cooks and activities are top quality. Also, the administrative staff and manager are so good. The home is obviously well-led and managed so that standards are always first class. A pleasure to visit both my friend, other residents and staff. Well done!
12 July 2023
Couldn't have chosen a better care home for my nan. Staff are excellent, go above and beyond. My Nan feels safe and secure here. In her words ‘it is very comfortable and clean and the staff look after me’. The food here is very good and plentiful. The staff encourage her to engage in multiple activities daily. Cannot fault Harbour Care Centre. An extremely well run care home.
12 July 2023
Overall impression has been very satisfactory. On the whole, staff have been very friendly very helpful. Requests have been dealt with promptly on the whole and solutions sought to any problems.
11 July 2023
The management and the whole team have shown exceptional care and kindness during my stay at their excellent home.
06 June 2023
the care centre is well organised. There is plenty for my mother to do. She is can join in with many activities and she is encouraged to do so. The food is well presented with lots of choices and well balanced. Mum enjoys a joke with the carers and they are kind and most helpful. I feel so much happier now she us in safe harbour.