Submit a Review for Alton Manor Care Home
8-12 Herbert Road, Southsea, PO4 0QA
View Full Details of Alton Manor Care HomeLatest Reviews for Alton Manor Care Home
04 October 2024
The first time I walked in Alton Manor to scope it out, there was (and is) an amazing vibrancy to the home and I knew it would be the right place for my sister. She has been there for several weeks and I can now stop being her carer and go back to being her sister. This has only been possible due to the amazing staff who have supported both my sister and me in this transition.
04 October 2024
Always welcomed at the door with a big smile and warm welcome! Lovely friendly and caring staff. Very clean and refreshments are always available for residents and visitors. Wonderful hairdressing service. A very relaxed environment. Gives peace of mind, knowing my Mum is clean, cared for and safe.
27 August 2024
I visit every day and have done so for many months now. I have been very impressed with the manager who is very attentive and super quick to action any feedback or requests. If I am ever in a care home Alton Manor would be just the job. The home has been most accommodating to requests. My friend requests some special food, which I bring and the staff cook especially for her. The garden is very pleasant. The rooms are tidy and a good size. The staff contact me if there are any issues. There are plenty of activities on offer daily. All in all very impressed.
06 August 2024
The manager and staff are very lovely and helpful. Clean place food very good. The garden is kept in good condition and tidy. Now I know my mum is well looked after, I can have quality of life and can visit mum as a daughter, not a carer.
23 July 2024
I'm writing to express my deepest gratitude to the entire team at Alton Manor Care Home. During a very difficult time for our family, you provided our mum with exceptional care and compassion in the lead-up to her passing on 20th June. The kindness and dedication of the staff has been truly remarkable. You all treated Mum with the utmost dignity and respect, ensuring her comfort and well-being were always a priority. Your attentiveness and gentle touch made a world of difference for her and for us as a family. We are eternally grateful for the support you offered our family during this emotional time. You made a very difficult situation more bearable, and we will never forget your kindness. Alton Manor Care Home is a true haven of care and compassion, and I would wholeheartedly recommend it to anyone seeking a home for their loved ones in need of exceptional care. Thank you Alton Manor Care Home.
05 July 2024
First impressions on entering the home, the staff were very friendly and all spoke with compassion and cared about their residents. Whenever I have asked questions, I have always been given answers. Staff will go above and beyond for residents and family. They have a lot of activities that my mum has enjoyed and is happy to participate with these, could not ask for any more from a care home. They have regular hair and beauty come into the home which my mum has enjoyed as she likes a pamper. All residents seem happy and content. Mum tends to get confused but the staff are patient and explain everything simply for her so that she understands the situation. Home is always clean considering the age of the building.
18 January 2024
After several falls at home and a spell in hospital, a place was found for Mum in Alton Manor Care Home in September. This was a hard decision for Mum as she has always been very independent but as she was now one hundred years old her safety and happiness were our top priority. It took Mum a little while to settle in but thanks to the caring staff she soon made friends and joined in. The bedroom she has is warm and cosy and she can have her privacy whenever she wants but she spends more time downstairs in the lounge with her new friends. Mum is very lucky to have lots of family that like to visit her this has never been a problem as the home welcomes all visitors. Since Mum has been a resident she has had regular visits from nurses, hairdressers and chiropodists. As a family, we are very grateful for the care and understanding that has been shown to our mum. We now can now rest easy in the knowledge that Mum is safe and well looked after by amazing staff.
18 January 2024
Whenever I visit everyone is friendly. The care home is clean. The best thing was taking away the carpets downstairs and replacing them with Lino, much cleaner and easy to clean. The bedroom is a nice size and kept warm. With the new manager, we get offered a drink, before we were not.
11 January 2024
Mum became a resident at Alton Manor at short notice. The procedure was very quick, informative and reassuring. From the first visit, we felt straight away it was welcoming, and friendly and offered a cosy and safe environment and has continued to do so. The staff have been amazing and along with the manager have been reassuring. We feel our mum is receiving the best care from all the staff and is being looked after very well. When you leave your parent in the care of others, you hope and wish they will be looked after the same way as you have done for them. This is very much the case at Alton Manor. Mum has settled in quickly and well. The overall experience has been very positive and we have felt very well supported during this difficult time. Thank you to the manager and her staff.
10 January 2024
My mum was at Alton Manor for over a year and was well cared for. I cannot thank the staff enough for all their hard work and dedication. Mum really appreciated all the staff, especially the chef. Thank you.
19 December 2023
My mum came into Alton Manor 4 weeks ago and I must say her care has been wonderful, the staff are so kind and caring and have made us as a family feel so confident that Mum is getting excellent care. The facilities are always clean and very well organised and have kept us up to date with all aspects of Mum's care, also Mum was very withdrawn at first but now seems to be settled and starting to join in a few activities as her behaviour sometimes can be challenging but all in all very happy with Alton Manor Care Home.
28 November 2023
My Nan has recently passed away at Alton Manor Care Home. The Care she has received has been amazing. Every member of staff that I have met whilst she has been there has been very helpful and have put our mind at rest. In the final days of her life they made sure that she was treated with the utmost dignity and respect, the kindness and compassion that my Nan and the family was shown was amazing. The Manager and the Deputy went out of their way to ensure that staff kept the family up to date with information, which was always clear, concise and honest. On the day of her passing they made sure that family were invited to spend as much time as they could with my Nan and even allowed family members to remain with her till her passing, and after. I would recommend Alton Manor to anyone looking for care. They are amazing.
04 October 2023
My brother recently became a resident of Alton Manor Care Home following serious concerns for his safety at home. As a family, we urgently needed to find a care home with dementia and Alzheimer’s experience that had room for him at extremely short notice. We were so lucky to find that Alton Manor was able to help. Within half an hour of speaking to the Manager, we took our brother to meet with her and then to our relief and good fortune, she had a room for him that day. From the moment I stepped inside it was obvious that the manager’s warmth, enthusiasm and caring nature were reflected throughout the home. I have found all of the staff, irrespective of their role, to be friendly and, more importantly, extremely caring. My brother’s transition has not been at all smooth but the staff have persevered to ensure he has become both safe and settled. Alton Manor is a lively, happy care home which raises the spirits and I’m so pleased that my brother is with them.
24 August 2023
I feel that Alton Manor Care Home has made real improvements since the new manager has been in place. I visit my Nan two or three times a week and she is always happy in her surroundings and tells me the care staff are like her family too. When visiting you are always welcomed with a smile by the staff and they are willing to answer questions or help in any way needed. They ensure my Nan is well hydrated and cater to her needs with her meals. The home provides events where family members can attend for example garden parties and Mother’s day gatherings. The staff have also supported my nan through the loss of her husband. As a family, we feel very happy with Alton Manor and the care they provide and happy my Nan is safe and looked after.
24 August 2023
I feel that my mum is really happy at Alton Manor Care Home. It’s evident the increased consistency of the staff at the home so much so my family and I all know the staff by name. Another thing since the new management have been in place when myself or my family are visiting a staff member will ask if we would like a drink, as they told us it makes the residents feel more at home as they would offer a drink if they were in their own home. When my mum was unwell the staff acted quickly and effectively to do her observations and called an ambulance which resulted in her being taken to hospital. I was informed of this by the care home immediately and feel it was dealt with really well and professionally. The events that are taking place since the new manager has been present for example the singer recently and garden party are so special because it allows my mum and my family to make new memories which are so precious.
15 August 2023
My mum was very scared and lonely at home on her own so it was such good timing that we found Alton Manor Care Home. After only being there for 3/4 months she now has numerous friends to chat to and the staff have always got time to sit and have a chat and help with any worries she might have. Mum is now eating well so looking and feeling so much better. Thank you Alton Manor Care Home.
14 July 2023
What can I say my mum was a frightened lonely and confused lady but since arriving at Alton Manor Care Home she is now a happy contended and well fed lady! Everyone of the staff has supported her needs which I couldn't give and made her feel that this is now her home Our family who regularly visit mum are always made welcome and keep us updated on all that is going on so thank you to all the staff for being so caring as we couldn't wish for a better place for her to be
12 June 2023
The staff and team are very helpful and pleasant, always a warm welcome. They try and do a lot of activities with the residents. The management team are very helpful.
16 May 2023
We made the very difficult decision to place Mum into care in September 2022. My first impressions were just ok. Then in came a new manager and she and her team have turned everything around for the better. The difference is there to see, caring staff who treat the residents like family. Music, flowers, better lighting all give an impression of a well-kept home. The manager is passionate about giving both the residents and the home itself a first-class service. For us and other families, total inclusion every step of the way in our loved one's care. The communication is excellent and there's always a member of the team to answer a concern. I would definitely recommend Alton Manor to anyone else.
15 May 2023
My overall experience is positive. The carers and support staff are always welcoming and helpful to me. I do feel that my Dad is cared for. Whenever I have a question or need some help the response is positive. At Alton Manor Care Home they are actively looking to improve in all sorts of ways and they do this by including the residents and the family/representatives which is great for all concerned. I personally received a phone call recently from the deputy manager with concern about my Dad which was reassuring and I was and am very appreciative. I know that my Dad would like to go out more for walks, but he is not allowed to by himself for his own safety. He only gets out if I or family or a friend take him out which may not be regular. I think it would be good for his psychological and physical well-being, no doubt. Alton Manor is trying to resource this for a few times per week for the sole purpose of taking residents out who can and wish to go out. I really hope this happens for everyone.
Latest Reviews for Alton Manor Care Home
04 October 2024
The first time I walked in Alton Manor to scope it out, there was (and is) an amazing vibrancy to the home and I knew it would be the right place for my sister. She has been there for several weeks and I can now stop being her carer and go back to being her sister. This has only been possible due to the amazing staff who have supported both my sister and me in this transition.
04 October 2024
Always welcomed at the door with a big smile and warm welcome! Lovely friendly and caring staff. Very clean and refreshments are always available for residents and visitors. Wonderful hairdressing service. A very relaxed environment. Gives peace of mind, knowing my Mum is clean, cared for and safe.
27 August 2024
I visit every day and have done so for many months now. I have been very impressed with the manager who is very attentive and super quick to action any feedback or requests. If I am ever in a care home Alton Manor would be just the job. The home has been most accommodating to requests. My friend requests some special food, which I bring and the staff cook especially for her. The garden is very pleasant. The rooms are tidy and a good size. The staff contact me if there are any issues. There are plenty of activities on offer daily. All in all very impressed.
06 August 2024
The manager and staff are very lovely and helpful. Clean place food very good. The garden is kept in good condition and tidy. Now I know my mum is well looked after, I can have quality of life and can visit mum as a daughter, not a carer.
23 July 2024
I'm writing to express my deepest gratitude to the entire team at Alton Manor Care Home. During a very difficult time for our family, you provided our mum with exceptional care and compassion in the lead-up to her passing on 20th June. The kindness and dedication of the staff has been truly remarkable. You all treated Mum with the utmost dignity and respect, ensuring her comfort and well-being were always a priority. Your attentiveness and gentle touch made a world of difference for her and for us as a family. We are eternally grateful for the support you offered our family during this emotional time. You made a very difficult situation more bearable, and we will never forget your kindness. Alton Manor Care Home is a true haven of care and compassion, and I would wholeheartedly recommend it to anyone seeking a home for their loved ones in need of exceptional care. Thank you Alton Manor Care Home.
05 July 2024
First impressions on entering the home, the staff were very friendly and all spoke with compassion and cared about their residents. Whenever I have asked questions, I have always been given answers. Staff will go above and beyond for residents and family. They have a lot of activities that my mum has enjoyed and is happy to participate with these, could not ask for any more from a care home. They have regular hair and beauty come into the home which my mum has enjoyed as she likes a pamper. All residents seem happy and content. Mum tends to get confused but the staff are patient and explain everything simply for her so that she understands the situation. Home is always clean considering the age of the building.
18 January 2024
After several falls at home and a spell in hospital, a place was found for Mum in Alton Manor Care Home in September. This was a hard decision for Mum as she has always been very independent but as she was now one hundred years old her safety and happiness were our top priority. It took Mum a little while to settle in but thanks to the caring staff she soon made friends and joined in. The bedroom she has is warm and cosy and she can have her privacy whenever she wants but she spends more time downstairs in the lounge with her new friends. Mum is very lucky to have lots of family that like to visit her this has never been a problem as the home welcomes all visitors. Since Mum has been a resident she has had regular visits from nurses, hairdressers and chiropodists. As a family, we are very grateful for the care and understanding that has been shown to our mum. We now can now rest easy in the knowledge that Mum is safe and well looked after by amazing staff.
18 January 2024
Whenever I visit everyone is friendly. The care home is clean. The best thing was taking away the carpets downstairs and replacing them with Lino, much cleaner and easy to clean. The bedroom is a nice size and kept warm. With the new manager, we get offered a drink, before we were not.
11 January 2024
Mum became a resident at Alton Manor at short notice. The procedure was very quick, informative and reassuring. From the first visit, we felt straight away it was welcoming, and friendly and offered a cosy and safe environment and has continued to do so. The staff have been amazing and along with the manager have been reassuring. We feel our mum is receiving the best care from all the staff and is being looked after very well. When you leave your parent in the care of others, you hope and wish they will be looked after the same way as you have done for them. This is very much the case at Alton Manor. Mum has settled in quickly and well. The overall experience has been very positive and we have felt very well supported during this difficult time. Thank you to the manager and her staff.
10 January 2024
My mum was at Alton Manor for over a year and was well cared for. I cannot thank the staff enough for all their hard work and dedication. Mum really appreciated all the staff, especially the chef. Thank you.
19 December 2023
My mum came into Alton Manor 4 weeks ago and I must say her care has been wonderful, the staff are so kind and caring and have made us as a family feel so confident that Mum is getting excellent care. The facilities are always clean and very well organised and have kept us up to date with all aspects of Mum's care, also Mum was very withdrawn at first but now seems to be settled and starting to join in a few activities as her behaviour sometimes can be challenging but all in all very happy with Alton Manor Care Home.
28 November 2023
My Nan has recently passed away at Alton Manor Care Home. The Care she has received has been amazing. Every member of staff that I have met whilst she has been there has been very helpful and have put our mind at rest. In the final days of her life they made sure that she was treated with the utmost dignity and respect, the kindness and compassion that my Nan and the family was shown was amazing. The Manager and the Deputy went out of their way to ensure that staff kept the family up to date with information, which was always clear, concise and honest. On the day of her passing they made sure that family were invited to spend as much time as they could with my Nan and even allowed family members to remain with her till her passing, and after. I would recommend Alton Manor to anyone looking for care. They are amazing.
04 October 2023
My brother recently became a resident of Alton Manor Care Home following serious concerns for his safety at home. As a family, we urgently needed to find a care home with dementia and Alzheimer’s experience that had room for him at extremely short notice. We were so lucky to find that Alton Manor was able to help. Within half an hour of speaking to the Manager, we took our brother to meet with her and then to our relief and good fortune, she had a room for him that day. From the moment I stepped inside it was obvious that the manager’s warmth, enthusiasm and caring nature were reflected throughout the home. I have found all of the staff, irrespective of their role, to be friendly and, more importantly, extremely caring. My brother’s transition has not been at all smooth but the staff have persevered to ensure he has become both safe and settled. Alton Manor is a lively, happy care home which raises the spirits and I’m so pleased that my brother is with them.
24 August 2023
I feel that Alton Manor Care Home has made real improvements since the new manager has been in place. I visit my Nan two or three times a week and she is always happy in her surroundings and tells me the care staff are like her family too. When visiting you are always welcomed with a smile by the staff and they are willing to answer questions or help in any way needed. They ensure my Nan is well hydrated and cater to her needs with her meals. The home provides events where family members can attend for example garden parties and Mother’s day gatherings. The staff have also supported my nan through the loss of her husband. As a family, we feel very happy with Alton Manor and the care they provide and happy my Nan is safe and looked after.
24 August 2023
I feel that my mum is really happy at Alton Manor Care Home. It’s evident the increased consistency of the staff at the home so much so my family and I all know the staff by name. Another thing since the new management have been in place when myself or my family are visiting a staff member will ask if we would like a drink, as they told us it makes the residents feel more at home as they would offer a drink if they were in their own home. When my mum was unwell the staff acted quickly and effectively to do her observations and called an ambulance which resulted in her being taken to hospital. I was informed of this by the care home immediately and feel it was dealt with really well and professionally. The events that are taking place since the new manager has been present for example the singer recently and garden party are so special because it allows my mum and my family to make new memories which are so precious.
15 August 2023
My mum was very scared and lonely at home on her own so it was such good timing that we found Alton Manor Care Home. After only being there for 3/4 months she now has numerous friends to chat to and the staff have always got time to sit and have a chat and help with any worries she might have. Mum is now eating well so looking and feeling so much better. Thank you Alton Manor Care Home.
14 July 2023
What can I say my mum was a frightened lonely and confused lady but since arriving at Alton Manor Care Home she is now a happy contended and well fed lady! Everyone of the staff has supported her needs which I couldn't give and made her feel that this is now her home Our family who regularly visit mum are always made welcome and keep us updated on all that is going on so thank you to all the staff for being so caring as we couldn't wish for a better place for her to be
12 June 2023
The staff and team are very helpful and pleasant, always a warm welcome. They try and do a lot of activities with the residents. The management team are very helpful.
16 May 2023
We made the very difficult decision to place Mum into care in September 2022. My first impressions were just ok. Then in came a new manager and she and her team have turned everything around for the better. The difference is there to see, caring staff who treat the residents like family. Music, flowers, better lighting all give an impression of a well-kept home. The manager is passionate about giving both the residents and the home itself a first-class service. For us and other families, total inclusion every step of the way in our loved one's care. The communication is excellent and there's always a member of the team to answer a concern. I would definitely recommend Alton Manor to anyone else.
15 May 2023
My overall experience is positive. The carers and support staff are always welcoming and helpful to me. I do feel that my Dad is cared for. Whenever I have a question or need some help the response is positive. At Alton Manor Care Home they are actively looking to improve in all sorts of ways and they do this by including the residents and the family/representatives which is great for all concerned. I personally received a phone call recently from the deputy manager with concern about my Dad which was reassuring and I was and am very appreciative. I know that my Dad would like to go out more for walks, but he is not allowed to by himself for his own safety. He only gets out if I or family or a friend take him out which may not be regular. I think it would be good for his psychological and physical well-being, no doubt. Alton Manor is trying to resource this for a few times per week for the sole purpose of taking residents out who can and wish to go out. I really hope this happens for everyone.