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Capel Crescent, Pillgwenlly, Newport, NP20 2FG
View Full Details of Capel GrangeLatest Reviews for Capel Grange
17 April 2025
My mum is well cared for & the staff are amazing, however since Amaya have taken over the home seems to be on the decline. Most days they are under staffed & the staff that are there are over run, scared to speak and look generally run down. There has been 1 nurse covering 2 units which is unacceptable, not only for the residents but the nurses too. They are running staff into the ground in my opinion and when they are off sick they get no one to cover them. Leaving units under staffed. Myself, and many relatives of the residents are getting very concerned.
25 February 2025
The staff are very kind and helpful. My mothers room and bathroom are kept very clean. The hallways and general rooms are clean and tidy. The facilities such as hairdresser and activities are good. The food is good and there seems to be some choice. The decor is a little dated on Kestrel wing which can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.
03 July 2024
Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also needed nursing care for other complaints. From the moment we rang and spoke to the receptionist about the procedure and waiting time scale, we were invited down straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.
28 June 2024
Capel Grange is an airy and spacious environment with a lovely outside garden space. The fact that I believe every room is en suite is a bonus. Both the care team and nursing team are exceptional. I feel Mum is looked after well 24/7.
26 June 2024
Wonderful care with lots of support. Good options at meal times are also exceptional. Cleanliness is also of a high standard and Mum is happy and settled. Lots of activities to keep everyone out of room and socialising.
29 February 2024
From our initial visit to our last, all staff were kind, gentle and extremely caring. The care our mum received was superb. Thank you all from the very bottom of our hearts. We will never forget you all.
29 February 2024
Amazing care home and staff, spotlessly clean and the entertainment is brilliant, all residents are very well looked after, couldn't be happier with the service also food is lovely and a lot of choice. Over the last 12 months, my mum has been there they have kept me up to date with everything which I am so grateful, I would definitely recommend this care home.
29 February 2024
In Capel grange the care is second to none. There is always some kind of activity going on that everyone seems to appear to take part in. Since being there Mum has been putting on weight! The food is excellent, and they graze throughout the day.
28 February 2024
Capel Grange is fantastic Home. The care that my mother receives is out of this world. All staff are very hard-working and friendly, and nothing is too much trouble for them. The staff at the home are amazing, and always greet you by name, which is lovely and welcoming. The staff encourage residents to be involved in many activities that the home arranges. All the staff make this home a wonderful, safe place for my mam to live.
14 September 2023
The care that the staff give is second to none. The residents are encouraged to join activities which regularly include family members. There is a genuinely warm atmosphere at Capel Grange and staff members go about their business with happy faces. I'm happy my mum is somewhere she is safe and looked after with respect and dignity.
12 September 2023
Outstanding care and support given to the residents at Capel Grange.
19 April 2023
During my initial enquiry, the staff at Capel Grange Care Home were very helpful, professional and kind. It was a difficult decision to move my mum but they put my mind at rest, showing me around, allowing me to speak to residents and answering all my questions. Once we were ready to go ahead, they allowed us to decorate her room so that it looked more like home and they were genuinely keen that Mum could feel that this is her home and they are there to make it as enjoyable and comfortable as possible. She has been there for six weeks and is generally just as happy as she was at home. Knowing that she is safe and well cared for has helped both her and her family to adjust to this big change in her life. The daily activities give her something to look forward to and the food is fantastic. Nothing is too much trouble for the staff and without exception they are all kind, friendly and caring. There are very few restrictions on visitors and this is very important for Mum and her family and friends.
20 March 2023
My mum has only just moved in after a long stay in hospital, I visited a number of homes before deciding on this one. I was impressed from my first visit and happy to say all is well so far, nurses and carers are very considerate, receptionist and managers have been very helpful with the transition too.
08 February 2023
Really lovely staff. From reception, care staff, cleaners, whoever you speak to. They take care to know our names as well as the residents'. They cannot do enough for my mother-in-law. Convenient location. Really good nursing staff, very experienced, who understand the issues of old age and the need for dignity.
07 February 2023
An excellent nursing home who show great care and empathy at all times. It really is a pleasure to visit and see the care demonstrated at all times. The whole team are lovely and nothing is too much trouble.
25 January 2023
Nan was transferred here from a different home almost two years ago and I am so happy that she was, the staff here are amazing, they are always very welcoming when I visit and they treat my nan with the utmost respect. I am kept up to date with everything that is going on with her care which is very important to us. I love that there is often an event for the residents to which the families are invited to attend, I have had a lovely time at some of them, the most recent one that I could get to was a lovely afternoon with singers and snacks. It was fantastic being able to enjoy that with Nan. We are looking forward to the next one. All in all, my mind is at rest knowing that, when I cannot be there for her, my nan is safe and well looked after by people who genuinely care.
25 January 2023
Mum became a resident at Capel Grange Care Home in October 2022. All the staff have been amazing! Caring, compassionate and very professional. Mum has settled in so well and she is really coming out of her shell, enjoying the activities etc. The standard of care received is excellent and, as a family, we have peace of mind that Mum is happy, safe and cared for. Thanks to all the team.
25 January 2023
My mother is on the kingfisher unit and I must say each and every one of the staff are really helpful. They go out of their way to help my mum and all of our family. Would highly recommend this care home.
20 January 2023
The staff provide personal care that goes beyond what you would expect. I have found all the staff most accommodating in every aspect. I feel that there is a good atmosphere throughout the home which makes the patients feel at ease.
31 August 2022
After a period of ill health, we started looking for a nursing home for Mum. Capel Grange Care Home came highly recommended and most of those comments came before we even mentioned the name. Mum moved in and was a little hesitant in her new surroundings…that didn’t last long! Mum is now socialising and is even on their residents' committee! The premises are amazing; super clean, tidy, homely; with no echos of a hospital. It’s bright and cheery and the ‘Capel Grange caring family’ are like no other. Like a well-oiled machine, they are on-hand to support, advise and care - we 100% know Mum is in the very best of hands. All the staff have a knack for attending to things before they are needed, like thinking of a blanket for Mum's legs in her wheelchair, just in case it got a bit chilly when we went into the garden in the early evening…this obviously wasn’t whilst the heatwaves were in full force! If you are looking for the best, I couldn’t recommend better than Capel Grange.
Latest Reviews for Capel Grange
17 April 2025
My mum is well cared for & the staff are amazing, however since Amaya have taken over the home seems to be on the decline. Most days they are under staffed & the staff that are there are over run, scared to speak and look generally run down. There has been 1 nurse covering 2 units which is unacceptable, not only for the residents but the nurses too. They are running staff into the ground in my opinion and when they are off sick they get no one to cover them. Leaving units under staffed. Myself, and many relatives of the residents are getting very concerned.
25 February 2025
The staff are very kind and helpful. My mothers room and bathroom are kept very clean. The hallways and general rooms are clean and tidy. The facilities such as hairdresser and activities are good. The food is good and there seems to be some choice. The decor is a little dated on Kestrel wing which can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.
03 July 2024
Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also needed nursing care for other complaints. From the moment we rang and spoke to the receptionist about the procedure and waiting time scale, we were invited down straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.
28 June 2024
Capel Grange is an airy and spacious environment with a lovely outside garden space. The fact that I believe every room is en suite is a bonus. Both the care team and nursing team are exceptional. I feel Mum is looked after well 24/7.
26 June 2024
Wonderful care with lots of support. Good options at meal times are also exceptional. Cleanliness is also of a high standard and Mum is happy and settled. Lots of activities to keep everyone out of room and socialising.
29 February 2024
From our initial visit to our last, all staff were kind, gentle and extremely caring. The care our mum received was superb. Thank you all from the very bottom of our hearts. We will never forget you all.
29 February 2024
Amazing care home and staff, spotlessly clean and the entertainment is brilliant, all residents are very well looked after, couldn't be happier with the service also food is lovely and a lot of choice. Over the last 12 months, my mum has been there they have kept me up to date with everything which I am so grateful, I would definitely recommend this care home.
29 February 2024
In Capel grange the care is second to none. There is always some kind of activity going on that everyone seems to appear to take part in. Since being there Mum has been putting on weight! The food is excellent, and they graze throughout the day.
28 February 2024
Capel Grange is fantastic Home. The care that my mother receives is out of this world. All staff are very hard-working and friendly, and nothing is too much trouble for them. The staff at the home are amazing, and always greet you by name, which is lovely and welcoming. The staff encourage residents to be involved in many activities that the home arranges. All the staff make this home a wonderful, safe place for my mam to live.
14 September 2023
The care that the staff give is second to none. The residents are encouraged to join activities which regularly include family members. There is a genuinely warm atmosphere at Capel Grange and staff members go about their business with happy faces. I'm happy my mum is somewhere she is safe and looked after with respect and dignity.
12 September 2023
Outstanding care and support given to the residents at Capel Grange.
19 April 2023
During my initial enquiry, the staff at Capel Grange Care Home were very helpful, professional and kind. It was a difficult decision to move my mum but they put my mind at rest, showing me around, allowing me to speak to residents and answering all my questions. Once we were ready to go ahead, they allowed us to decorate her room so that it looked more like home and they were genuinely keen that Mum could feel that this is her home and they are there to make it as enjoyable and comfortable as possible. She has been there for six weeks and is generally just as happy as she was at home. Knowing that she is safe and well cared for has helped both her and her family to adjust to this big change in her life. The daily activities give her something to look forward to and the food is fantastic. Nothing is too much trouble for the staff and without exception they are all kind, friendly and caring. There are very few restrictions on visitors and this is very important for Mum and her family and friends.
20 March 2023
My mum has only just moved in after a long stay in hospital, I visited a number of homes before deciding on this one. I was impressed from my first visit and happy to say all is well so far, nurses and carers are very considerate, receptionist and managers have been very helpful with the transition too.
08 February 2023
Really lovely staff. From reception, care staff, cleaners, whoever you speak to. They take care to know our names as well as the residents'. They cannot do enough for my mother-in-law. Convenient location. Really good nursing staff, very experienced, who understand the issues of old age and the need for dignity.
07 February 2023
An excellent nursing home who show great care and empathy at all times. It really is a pleasure to visit and see the care demonstrated at all times. The whole team are lovely and nothing is too much trouble.
25 January 2023
Nan was transferred here from a different home almost two years ago and I am so happy that she was, the staff here are amazing, they are always very welcoming when I visit and they treat my nan with the utmost respect. I am kept up to date with everything that is going on with her care which is very important to us. I love that there is often an event for the residents to which the families are invited to attend, I have had a lovely time at some of them, the most recent one that I could get to was a lovely afternoon with singers and snacks. It was fantastic being able to enjoy that with Nan. We are looking forward to the next one. All in all, my mind is at rest knowing that, when I cannot be there for her, my nan is safe and well looked after by people who genuinely care.
25 January 2023
Mum became a resident at Capel Grange Care Home in October 2022. All the staff have been amazing! Caring, compassionate and very professional. Mum has settled in so well and she is really coming out of her shell, enjoying the activities etc. The standard of care received is excellent and, as a family, we have peace of mind that Mum is happy, safe and cared for. Thanks to all the team.
25 January 2023
My mother is on the kingfisher unit and I must say each and every one of the staff are really helpful. They go out of their way to help my mum and all of our family. Would highly recommend this care home.
20 January 2023
The staff provide personal care that goes beyond what you would expect. I have found all the staff most accommodating in every aspect. I feel that there is a good atmosphere throughout the home which makes the patients feel at ease.
31 August 2022
After a period of ill health, we started looking for a nursing home for Mum. Capel Grange Care Home came highly recommended and most of those comments came before we even mentioned the name. Mum moved in and was a little hesitant in her new surroundings…that didn’t last long! Mum is now socialising and is even on their residents' committee! The premises are amazing; super clean, tidy, homely; with no echos of a hospital. It’s bright and cheery and the ‘Capel Grange caring family’ are like no other. Like a well-oiled machine, they are on-hand to support, advise and care - we 100% know Mum is in the very best of hands. All the staff have a knack for attending to things before they are needed, like thinking of a blanket for Mum's legs in her wheelchair, just in case it got a bit chilly when we went into the garden in the early evening…this obviously wasn’t whilst the heatwaves were in full force! If you are looking for the best, I couldn’t recommend better than Capel Grange.