Submit a Review for Rivermere Care Home - Avery Healthcare
64-70 Westerham Road, Sevenoaks, TN13 2PZ
View Full Details of Rivermere Care Home - Avery HealthcareLatest Reviews for Rivermere Care Home - Avery Healthcare
18 February 2025
Mum has a beautifully appointed apartment on the first floor with great views and a sunny aspect. It was important for her that she could furnish it with all of her own things to make it home from home. She has settled in well and enjoys the wide variety of activities and outings arranged, including the extensive gardens, weather permitting, keep fit, crafting and musical afternoons to name but a few. There are lovely well kept communal areas throughout the home including a cinema, library, coffee shop and dining room which make it feel very special. Staff are very caring, helpful and there is a good homely atmosphere and vibe throughout with visitors always welcome at any time. Importantly she has the companionship and friendship of many other like-minded residents and has made some good friends. Residents are able to live as independently or not as needed which is a real plus. I cannot recommend Rivermere Care Home highly enough if you are looking for residential care for a loved one in the Sevenoaks area.
14 February 2025
My mother has now been at Rivermere Care Home for nearly 3 years. She always says that she is very happy there. She thinks the staff are wonderful, and she appreciates their friendly and caring manner. Whenever I come to the Home, I am also impressed with their caring attitude toward all the residents. I have lunch occasionally at Rivermere with my mother and have enjoyed the choices available. They are all very tasty and beautifully cooked.
12 February 2025
My mother and father entered Rivermere Care Home in May 2022 and shared a room until my mother died on Christmas Eve 2024. My father then moved into a smaller room, but still on the ground floor with a view of the garden. Over Christmas my wife and I went over to Rivermere for a very good lunch with my father on Christmas Day and again on New Year's Day. My sister and her husband joined my father for another good lunch on Boxing Day. It is good to be able to join residents on special occasions such as these. The staff and facilities are very good and treat my father with the dignity that a 97 year old deserves. There are regular quarterly meetings held by management with the residents and then later that day with relatives. These meetings keep residents and relatives abreast of issues in the home and forthcoming developments. They also allow residents and relatives to raise any issues or concerns with the running of the home.
05 February 2025
I have been very impressed with the kindnesses and professionalism of the team who care for my wife. She has been treated with respect and dignity throughout her stay at Rivermere. I would not hesitate to recommend this home to others.
05 February 2025
Caring attentive staff in a superb facility with lovely gardens and an excellent atmosphere. Nothing is too much trouble for the helpful carers and other support staff who provide a wealth of activities to keep mind and body in good shape.
18 October 2024
Rivermere Care Home is where my 91-year-old dad is currently. He had a traumatic year last year and my sister and I decided it was time for him to be safe in a home. We went to see a few but this one I loved from the moment I walked in. A beautiful big open welcome reception.. with extremely friendly and competent receptionists. It's warm, smells lovely and he is very well looked after. If we have had any concerns, these are dealt with really quickly and professionally. Couldn't recommend it highly enough!
17 September 2024
My dad came into your home for holiday respite care whilst family members were on holiday. We were impressed with the care he received however on occasions he did run out of clothes because his dirty clothes had not been laundered. Also, he came home with some clothes that did not belong to him and some of his were missing, even though they were clearly marked. His teeth were not removed at night or cleaned and his hearing aids were not put in correctly, more training is needed. But overall we were happy.
02 September 2024
Rivermere is a very caring and enjoyable home. My aunty settled in very quickly and made friends immediately. Carers are very attentive and provide a very high level of care. All the staff are welcoming and very helpful. Couldn't have wished for a better transition to care for my aunt.
02 September 2024
Excellent facilities and plentiful caring staff. The rooms are well furnished and the grounds beautifully kept. There are a broad range of activities provided every day and a varied menu. This is the way all care homes should be!
02 September 2024
I am very impressed with the genuine kindness and cheerfulness of the staff. There is an authentically positive vibe.
02 September 2024
From the moment you arrive, Rivermere feels like a home, a caring home. The staff are very friendly and helpful at all times. The gardens are delightful with easy strolls to a variety of shady places to sit and talk. I am so glad my mother has found a place that feels like home after trying two others.
27 August 2024
Broken light in room still not fixed 10 days on, broken by staff accidentally. Very kind and thoughtful staff.
20 June 2024
Since my mother-in-law died, on Christmas Eve last year, the care of my father-in-law at Rivermere Care Home has been wonderful. He feels genuinely cared for by the staff, who he describes as his second family. He moved to a smaller room, away from the large one, too full of memories. He is taken out on the minibus whenever there is room and there are people on his table in the dining room so he always has company. Thanks for your care from all of us.
19 June 2024
Excellent care staff.
19 June 2024
Staff are universally friendly and helpful. The home is a warm, welcoming environment including lovely reception from staff. My mother is very happy here.
19 June 2024
Nice to see Mum happy and well.
25 April 2024
Very calm and friendly atmosphere.
12 March 2024
My grandma has been at Rivermere for over 2 years. She is always so happy (very cheeky!) and very content. This is testament to the staff and surroundings at Rivermere. I used to feel worried and concerned every time I left her at her previous home, but here I know she couldn't be safer. Thank you.
06 February 2024
We have been very happy with Rivermere. Excellent care and we know Dad is safe here.
06 February 2024
My mum moved in in October 2023 and I was so nervous about the transition, however, I needn't have worried. Every day, when I visit, I am met with a smile and a warm welcome from the reception staff and everyone else I meet in the lift and corridors. Everyone knows Mum by name - a true personal touch. The entertainments staff work hard to ensure everyone is included and takes part in the activities (if they wish). The level of care is second to none and it feels we are part of a big Rivermere Care Home family.
Latest Reviews for Rivermere Care Home - Avery Healthcare
18 February 2025
Mum has a beautifully appointed apartment on the first floor with great views and a sunny aspect. It was important for her that she could furnish it with all of her own things to make it home from home. She has settled in well and enjoys the wide variety of activities and outings arranged, including the extensive gardens, weather permitting, keep fit, crafting and musical afternoons to name but a few. There are lovely well kept communal areas throughout the home including a cinema, library, coffee shop and dining room which make it feel very special. Staff are very caring, helpful and there is a good homely atmosphere and vibe throughout with visitors always welcome at any time. Importantly she has the companionship and friendship of many other like-minded residents and has made some good friends. Residents are able to live as independently or not as needed which is a real plus. I cannot recommend Rivermere Care Home highly enough if you are looking for residential care for a loved one in the Sevenoaks area.
14 February 2025
My mother has now been at Rivermere Care Home for nearly 3 years. She always says that she is very happy there. She thinks the staff are wonderful, and she appreciates their friendly and caring manner. Whenever I come to the Home, I am also impressed with their caring attitude toward all the residents. I have lunch occasionally at Rivermere with my mother and have enjoyed the choices available. They are all very tasty and beautifully cooked.
12 February 2025
My mother and father entered Rivermere Care Home in May 2022 and shared a room until my mother died on Christmas Eve 2024. My father then moved into a smaller room, but still on the ground floor with a view of the garden. Over Christmas my wife and I went over to Rivermere for a very good lunch with my father on Christmas Day and again on New Year's Day. My sister and her husband joined my father for another good lunch on Boxing Day. It is good to be able to join residents on special occasions such as these. The staff and facilities are very good and treat my father with the dignity that a 97 year old deserves. There are regular quarterly meetings held by management with the residents and then later that day with relatives. These meetings keep residents and relatives abreast of issues in the home and forthcoming developments. They also allow residents and relatives to raise any issues or concerns with the running of the home.
05 February 2025
I have been very impressed with the kindnesses and professionalism of the team who care for my wife. She has been treated with respect and dignity throughout her stay at Rivermere. I would not hesitate to recommend this home to others.
05 February 2025
Caring attentive staff in a superb facility with lovely gardens and an excellent atmosphere. Nothing is too much trouble for the helpful carers and other support staff who provide a wealth of activities to keep mind and body in good shape.
18 October 2024
Rivermere Care Home is where my 91-year-old dad is currently. He had a traumatic year last year and my sister and I decided it was time for him to be safe in a home. We went to see a few but this one I loved from the moment I walked in. A beautiful big open welcome reception.. with extremely friendly and competent receptionists. It's warm, smells lovely and he is very well looked after. If we have had any concerns, these are dealt with really quickly and professionally. Couldn't recommend it highly enough!
17 September 2024
My dad came into your home for holiday respite care whilst family members were on holiday. We were impressed with the care he received however on occasions he did run out of clothes because his dirty clothes had not been laundered. Also, he came home with some clothes that did not belong to him and some of his were missing, even though they were clearly marked. His teeth were not removed at night or cleaned and his hearing aids were not put in correctly, more training is needed. But overall we were happy.
02 September 2024
Rivermere is a very caring and enjoyable home. My aunty settled in very quickly and made friends immediately. Carers are very attentive and provide a very high level of care. All the staff are welcoming and very helpful. Couldn't have wished for a better transition to care for my aunt.
02 September 2024
Excellent facilities and plentiful caring staff. The rooms are well furnished and the grounds beautifully kept. There are a broad range of activities provided every day and a varied menu. This is the way all care homes should be!
02 September 2024
I am very impressed with the genuine kindness and cheerfulness of the staff. There is an authentically positive vibe.
02 September 2024
From the moment you arrive, Rivermere feels like a home, a caring home. The staff are very friendly and helpful at all times. The gardens are delightful with easy strolls to a variety of shady places to sit and talk. I am so glad my mother has found a place that feels like home after trying two others.
27 August 2024
Broken light in room still not fixed 10 days on, broken by staff accidentally. Very kind and thoughtful staff.
20 June 2024
Since my mother-in-law died, on Christmas Eve last year, the care of my father-in-law at Rivermere Care Home has been wonderful. He feels genuinely cared for by the staff, who he describes as his second family. He moved to a smaller room, away from the large one, too full of memories. He is taken out on the minibus whenever there is room and there are people on his table in the dining room so he always has company. Thanks for your care from all of us.
19 June 2024
Excellent care staff.
19 June 2024
Staff are universally friendly and helpful. The home is a warm, welcoming environment including lovely reception from staff. My mother is very happy here.
19 June 2024
Nice to see Mum happy and well.
25 April 2024
Very calm and friendly atmosphere.
12 March 2024
My grandma has been at Rivermere for over 2 years. She is always so happy (very cheeky!) and very content. This is testament to the staff and surroundings at Rivermere. I used to feel worried and concerned every time I left her at her previous home, but here I know she couldn't be safer. Thank you.
06 February 2024
We have been very happy with Rivermere. Excellent care and we know Dad is safe here.
06 February 2024
My mum moved in in October 2023 and I was so nervous about the transition, however, I needn't have worried. Every day, when I visit, I am met with a smile and a warm welcome from the reception staff and everyone else I meet in the lift and corridors. Everyone knows Mum by name - a true personal touch. The entertainments staff work hard to ensure everyone is included and takes part in the activities (if they wish). The level of care is second to none and it feels we are part of a big Rivermere Care Home family.