Submit a Review for South Lodge Care Home - Avery Healthcare
307 London Road, Stoneygate, Leicester, LE2 3ND
View Full Details of South Lodge Care Home - Avery HealthcareLatest Reviews for South Lodge Care Home - Avery Healthcare
14 March 2025
Our friend was well cared for by caring staff Her room facilities were excellent and she received the required medical support at a difficult time Great efforts were made to meet her specialist dietary requirements
14 March 2025
Thank you to the staff at South Lodge for looking after my mother during the last 26 months of her life. After losing my father and a hospital stay following pneumonia and a hip fracture she did not want to return home. At SL although anxious at first she felt safe comfortable and well looked after and ultimately chose to stay. Continuity of care is important and when staff turnover is low the care on each floor works very well and family members are assured that the staff know their relative and that messages are relayed within the team. The rooms - mini apartments - are excellent well equipped and furnished and can be made to feel very homely. My mum always loved her room! The staff are kind and caring and the meals good with a choice of dining options. There is a welcoming atmosphere created by staff (including non-carers) investing in residents' wellbeing. There is a very good attempt to offer diverse activities that will appeal. I recommend SL to anyone looking for a care solution.
24 February 2025
We visited South Lodge for the first time and were naturally anxious about what this would be like. The Client Liaison Manager spent a considerable amount of time with us showing us around and making us feel very comfortable. He was very kind and considerate and he is clearly in the right job as he really cares about what he does. The home is lovely and it really has a home feeling, with beautiful surroundings inside and out. The staff were all very attentive to residents and it felt like a really nice place to be. Thanks again to the staff, your kindness and professionalism make you an ambassador for South Lodge.
24 December 2024
My 90-year-old mum was a resident at South Lodge for 6.5 weeks as she was too poorly to go home after discharge from hospital after a fall. All the staff from our first enquiry down to the day-to-day carers were so kind and lovely not just to Mum but also to me and my family and Mum's friends who visited. Mum just needed some respite care but we would thoroughly recommend South Lodge. They were flexible about this as we weren't sure just what we needed when Mum first arrived. Thank you to everyone who made Mum's enforced stay such a positive and happy one. The food was excellent and Mum had a wide variety of tasty food as a vegetarian. The laundry system was amazing. Mum didn't want to engage with the social aspects but there were always lots of residents seated in the reception bistro-style area who seemed very happy. For anyone looking for respite care, I would thoroughly recommend SL. It is clearly a home that has the residents at the heart of its care. Thank you to one and all.
05 September 2024
The entire team at South Lodge are exceptional. They went out of their way to ensure my 91-year-old dad settled in well. The home is really beautiful and the activities are amazing. Thank you to the whole team.
27 June 2024
My mum and sister are both residents at South Lodge, and the standard of care they have received has been exemplary. Everything from the facilities provided, the standard of the accommodation and the catering is to a very high standard; not to mention the carers and staff who go above and beyond to cater for their every need in terms of daily care. The programme of entertainment and activities is fantastic, and as a family, we feel that our loved ones are safe and happy in such wonderful surroundings. Would highly recommend it to anyone looking to find residential care for loved ones!
17 June 2024
South Lodge demonstrates admirably the 'care' in 'care home'. The staff show compassion and understanding, endless patience which enables my relatives to have some period of relaxation knowing that my relative is safe, secure and being looked after as if I was doing it myself.
12 April 2024
Due to lack of attention and poor communication skills my loved one was allowed to walk out and wander the streets until he fell, sustained a head injury and was in hospital for a week. Staff didn’t even notice he was missing, very poor standards of care and then not willing to take responsibility for the incident, care was fragmented and the resident lost weight whilst under their care.
21 November 2023
The staff at South Lodge have been great at caring for my mother and helping her to settle in as a resident. Mum feels 'at home' with her own furniture and pictures. She's joining in with activities and enjoying a healthy diet. Everyone has been very supportive of the family, responding to queries and adjusting Mum's care to suit her needs.
29 September 2023
My mother has moved to South Lodge from another care home. As a result, she is much less anxious and considerably happier, which is down to the excellent care provided by staff here. Despite being in the more advanced stage of dementia, she has been included in activities and enjoys being taken to church. In addition, her speech and mobility have improved and she is very fond of the carers.
25 September 2023
After a bad experience at a previous care home, South Lodge managed our mother brilliantly. From the initial introduction, the professionalism of the manager, assessor and both senior care staff and support staff all have provided a very positive experience. Well done to the team, you're a credit to both residents and their families who feel included in the decision-making for our loved ones, providing a safe and caring environment in which positive memories can be made with out mother.
01 September 2023
Very friendly, welcoming and efficient from enquiry to moving in. My family were desperate to find respite for my Mother following an unpleasant experience at a different home. I popped in to enquire, fully expecting to have to book an appointment, but I was seen within minutes by Kerstin the customer services manager. Mum needed a profile bed and this was achieved very swiftly. They were able to accommodate my Mum within 5 days! And after 2 respite stays, she has now become a permanent resident earlier this month. She is very happy there. The care is excellent (there was just a small issue with one carer and this was dealt with and resolved quickly). All the staff are so friendly and the place has such a relaxed and welcoming atmosphere. They provide a wide range of activities. Very clean and high-quality interior decor.
28 June 2023
The home is nicely decorated, with good meals. The staff are very friendly, and the activities organiser is friendly and helpful and always looking for new ways to entertain the residents. The staff are all very encouraging to the residents. My mum went in for respite and decided to stay! When I ask a question of the management, they always reply in a clear and helpful way the same day. Yes, it is expensive, but in this case, I feel you get what you pay for, and it is worth the extra compared with cheaper homes.
11 May 2023
My parents had three weeks of respite at South Lodge Care Home recently whilst I was out of the country. This gave myself and other family members the confidence that they were safe and well cared for. Their accommodation was beautiful, and all the staff did an amazing job looking after their needs and keeping them happy. It was a huge step for my parents to agree to go into respite as they cherish their independence. The experience was definitely a positive one, as they are both happy to have another stay in the future. Finally, not forgetting the kitchen staff... My parents loved the food and were well-fed during their stay! Thank you, South Lodge.
26 April 2023
South Lodge is a competent, caring, friendly and well-run care home. The staff are always knowledgable and helpful and provide an excellent service. The rooms have really good facilities. I would highly recommend them.
05 April 2023
It is always a pleasure to visit South Lodge. It is the most warm and most friendly care home I have visited. The staff are all very attentive and interact with the residents, which makes for a very happy environment. I would be more than happy for my loved ones to be in this very special care home.
27 March 2023
Mum went into South Lodge on the 23 December following a fall and breaking her arm. The discharge date kept changing, and one member of staff was so flexible and supported us to ensure we got Mum out of the hospital and in the home before Christmas. Mum was a reluctant resident as a care home was never part of her plans, but she agreed to four weeks of respite whilst she got back on her feet and then home. I could see during this time how much she was settling in and thriving, and after three weeks, she said she loved it and didn't think she wanted to leave. So we are now just about at the three months mark, and I don't think we could have asked for anything more. Across the board, the staff are professional, kind and caring. The little unpushy encouragement to get Mum involved with the activities has made a world of difference to her confidence. Visiting Mum now about enjoying time with her rather than having to do 'house stuff', I know Mum is happy and safe, which is a huge relief; thank you.
27 February 2023
Mum moved to South Lodge three months ago. All the staff have been so welcoming both to her and her visiting family. The accommodation is clean, homely and well designed with a variety of communal areas to sit in. Mum is able to have small treasured bits of furniture in her flat making it feels like her own. The little kitchenette and en suite shower room provide an opportunity for retaining aspects of independence. She will certainly enjoy the garden when the weather is warmer! The daily activities are varied, and the team works hard to invite residents to join in. Mum particularly enjoys her trips out to the neighbouring Church. The care team is always willing to chat through any concerns and show kindness and care for Mum's needs. Thank you, South Lodge!
27 February 2023
My father recently came to South Lodge Care Home for some respite care. He was there for almost two weeks. The care and attention from all the staff and management were second to none. Very high standards, friendly, reassuring, kind and caring. My sister and I were very impressed with everything South Lodge had to offer. Thank you all so much again for looking after dad. It was a huge relief to know he was being cared for in a very positive way.
29 June 2022
The care provided is good. Its strength is the quality of its staff, who are endlessly kind, helpful, friendly and person-centred. They keep us informed about any concerns they may have and are prompt in following any concerns we have. They have monitored Mum's health and liaised with us and the doctor. Her room is nice, the garden is lovely, and there are good shared facilities. The meals provided are nutritious, and Mum is encouraged to eat.
Latest Reviews for South Lodge Care Home - Avery Healthcare
14 March 2025
Our friend was well cared for by caring staff Her room facilities were excellent and she received the required medical support at a difficult time Great efforts were made to meet her specialist dietary requirements
14 March 2025
Thank you to the staff at South Lodge for looking after my mother during the last 26 months of her life. After losing my father and a hospital stay following pneumonia and a hip fracture she did not want to return home. At SL although anxious at first she felt safe comfortable and well looked after and ultimately chose to stay. Continuity of care is important and when staff turnover is low the care on each floor works very well and family members are assured that the staff know their relative and that messages are relayed within the team. The rooms - mini apartments - are excellent well equipped and furnished and can be made to feel very homely. My mum always loved her room! The staff are kind and caring and the meals good with a choice of dining options. There is a welcoming atmosphere created by staff (including non-carers) investing in residents' wellbeing. There is a very good attempt to offer diverse activities that will appeal. I recommend SL to anyone looking for a care solution.
24 February 2025
We visited South Lodge for the first time and were naturally anxious about what this would be like. The Client Liaison Manager spent a considerable amount of time with us showing us around and making us feel very comfortable. He was very kind and considerate and he is clearly in the right job as he really cares about what he does. The home is lovely and it really has a home feeling, with beautiful surroundings inside and out. The staff were all very attentive to residents and it felt like a really nice place to be. Thanks again to the staff, your kindness and professionalism make you an ambassador for South Lodge.
24 December 2024
My 90-year-old mum was a resident at South Lodge for 6.5 weeks as she was too poorly to go home after discharge from hospital after a fall. All the staff from our first enquiry down to the day-to-day carers were so kind and lovely not just to Mum but also to me and my family and Mum's friends who visited. Mum just needed some respite care but we would thoroughly recommend South Lodge. They were flexible about this as we weren't sure just what we needed when Mum first arrived. Thank you to everyone who made Mum's enforced stay such a positive and happy one. The food was excellent and Mum had a wide variety of tasty food as a vegetarian. The laundry system was amazing. Mum didn't want to engage with the social aspects but there were always lots of residents seated in the reception bistro-style area who seemed very happy. For anyone looking for respite care, I would thoroughly recommend SL. It is clearly a home that has the residents at the heart of its care. Thank you to one and all.
05 September 2024
The entire team at South Lodge are exceptional. They went out of their way to ensure my 91-year-old dad settled in well. The home is really beautiful and the activities are amazing. Thank you to the whole team.
27 June 2024
My mum and sister are both residents at South Lodge, and the standard of care they have received has been exemplary. Everything from the facilities provided, the standard of the accommodation and the catering is to a very high standard; not to mention the carers and staff who go above and beyond to cater for their every need in terms of daily care. The programme of entertainment and activities is fantastic, and as a family, we feel that our loved ones are safe and happy in such wonderful surroundings. Would highly recommend it to anyone looking to find residential care for loved ones!
17 June 2024
South Lodge demonstrates admirably the 'care' in 'care home'. The staff show compassion and understanding, endless patience which enables my relatives to have some period of relaxation knowing that my relative is safe, secure and being looked after as if I was doing it myself.
12 April 2024
Due to lack of attention and poor communication skills my loved one was allowed to walk out and wander the streets until he fell, sustained a head injury and was in hospital for a week. Staff didn’t even notice he was missing, very poor standards of care and then not willing to take responsibility for the incident, care was fragmented and the resident lost weight whilst under their care.
21 November 2023
The staff at South Lodge have been great at caring for my mother and helping her to settle in as a resident. Mum feels 'at home' with her own furniture and pictures. She's joining in with activities and enjoying a healthy diet. Everyone has been very supportive of the family, responding to queries and adjusting Mum's care to suit her needs.
29 September 2023
My mother has moved to South Lodge from another care home. As a result, she is much less anxious and considerably happier, which is down to the excellent care provided by staff here. Despite being in the more advanced stage of dementia, she has been included in activities and enjoys being taken to church. In addition, her speech and mobility have improved and she is very fond of the carers.
25 September 2023
After a bad experience at a previous care home, South Lodge managed our mother brilliantly. From the initial introduction, the professionalism of the manager, assessor and both senior care staff and support staff all have provided a very positive experience. Well done to the team, you're a credit to both residents and their families who feel included in the decision-making for our loved ones, providing a safe and caring environment in which positive memories can be made with out mother.
01 September 2023
Very friendly, welcoming and efficient from enquiry to moving in. My family were desperate to find respite for my Mother following an unpleasant experience at a different home. I popped in to enquire, fully expecting to have to book an appointment, but I was seen within minutes by Kerstin the customer services manager. Mum needed a profile bed and this was achieved very swiftly. They were able to accommodate my Mum within 5 days! And after 2 respite stays, she has now become a permanent resident earlier this month. She is very happy there. The care is excellent (there was just a small issue with one carer and this was dealt with and resolved quickly). All the staff are so friendly and the place has such a relaxed and welcoming atmosphere. They provide a wide range of activities. Very clean and high-quality interior decor.
28 June 2023
The home is nicely decorated, with good meals. The staff are very friendly, and the activities organiser is friendly and helpful and always looking for new ways to entertain the residents. The staff are all very encouraging to the residents. My mum went in for respite and decided to stay! When I ask a question of the management, they always reply in a clear and helpful way the same day. Yes, it is expensive, but in this case, I feel you get what you pay for, and it is worth the extra compared with cheaper homes.
11 May 2023
My parents had three weeks of respite at South Lodge Care Home recently whilst I was out of the country. This gave myself and other family members the confidence that they were safe and well cared for. Their accommodation was beautiful, and all the staff did an amazing job looking after their needs and keeping them happy. It was a huge step for my parents to agree to go into respite as they cherish their independence. The experience was definitely a positive one, as they are both happy to have another stay in the future. Finally, not forgetting the kitchen staff... My parents loved the food and were well-fed during their stay! Thank you, South Lodge.
26 April 2023
South Lodge is a competent, caring, friendly and well-run care home. The staff are always knowledgable and helpful and provide an excellent service. The rooms have really good facilities. I would highly recommend them.
05 April 2023
It is always a pleasure to visit South Lodge. It is the most warm and most friendly care home I have visited. The staff are all very attentive and interact with the residents, which makes for a very happy environment. I would be more than happy for my loved ones to be in this very special care home.
27 March 2023
Mum went into South Lodge on the 23 December following a fall and breaking her arm. The discharge date kept changing, and one member of staff was so flexible and supported us to ensure we got Mum out of the hospital and in the home before Christmas. Mum was a reluctant resident as a care home was never part of her plans, but she agreed to four weeks of respite whilst she got back on her feet and then home. I could see during this time how much she was settling in and thriving, and after three weeks, she said she loved it and didn't think she wanted to leave. So we are now just about at the three months mark, and I don't think we could have asked for anything more. Across the board, the staff are professional, kind and caring. The little unpushy encouragement to get Mum involved with the activities has made a world of difference to her confidence. Visiting Mum now about enjoying time with her rather than having to do 'house stuff', I know Mum is happy and safe, which is a huge relief; thank you.
27 February 2023
Mum moved to South Lodge three months ago. All the staff have been so welcoming both to her and her visiting family. The accommodation is clean, homely and well designed with a variety of communal areas to sit in. Mum is able to have small treasured bits of furniture in her flat making it feels like her own. The little kitchenette and en suite shower room provide an opportunity for retaining aspects of independence. She will certainly enjoy the garden when the weather is warmer! The daily activities are varied, and the team works hard to invite residents to join in. Mum particularly enjoys her trips out to the neighbouring Church. The care team is always willing to chat through any concerns and show kindness and care for Mum's needs. Thank you, South Lodge!
27 February 2023
My father recently came to South Lodge Care Home for some respite care. He was there for almost two weeks. The care and attention from all the staff and management were second to none. Very high standards, friendly, reassuring, kind and caring. My sister and I were very impressed with everything South Lodge had to offer. Thank you all so much again for looking after dad. It was a huge relief to know he was being cared for in a very positive way.
29 June 2022
The care provided is good. Its strength is the quality of its staff, who are endlessly kind, helpful, friendly and person-centred. They keep us informed about any concerns they may have and are prompt in following any concerns we have. They have monitored Mum's health and liaised with us and the doctor. Her room is nice, the garden is lovely, and there are good shared facilities. The meals provided are nutritious, and Mum is encouraged to eat.