Submit a Review for Roseville Care Centre
Blair Avenue, Ingleby Barwick, Stockton-on-Tees, TS17 5BL
View Full Details of Roseville Care CentreLatest Reviews for Roseville Care Centre
31 July 2024
My mum has been living at Roseville for almost two years. In this time, she has been looked after by the home carers with dignity, care and respect. My wife and I live in Calgary Canada, and we try to visit the UK as regularly as possible. The support provided by your staff gives us the comfort knowing that she is safe and cared for. Mum has always been an active member of the community and was very outgoing. The staff, in particular the activity coordinator, at Roseville are absolutely awesome. She has a great relationship with her and we can see the mutual respect both ways. We are very fortunate to have weekly video calls where we and our kids (her grandkids) can catch up with events at Roseville. In addition to this we also have access to the photos shared on your social media page. Overall we are very pleased with the level of service and the positive atmosphere at the care home.
31 July 2024
My mother's room has recently been decorated and we are very pleased with it - it looks lovely. Thank you to all involved in this process and for making the job be completed as quickly as possible as my mother doesn't like to leave her room. All staff pulled together to make this an easy time for her and we are very grateful.
09 April 2024
We would like to thank every staff member on ground floor who supported Mam during her stay at Roseville. Times were challenging but staff never faltered and respected Mam's wishes right through to the end. Mam was treated with dignity and respect at all times and all staff tried their very best to provide the best support they could which at times wasn't easy. The support for our families was outstanding. RIP Mam.
21 February 2024
My wife has been in Roseville Care Centre since October 2021. During this time, she has had first-class care, formerly in dementia care and now in the 24-hour nursing wing. It is a home-from-home. I visit her daily and couldn't ask for anything better. Big thank you to all of the staff and management.
09 February 2024
My beloved mum came into the care at Roseville in July 2023 and the holistic care she has received has been completely outstanding. The staff are excellent at their job, which they evidently take extremely seriously to provide the utmost level of care- they treat residents with dignity, understanding, patience, and knowledge and from what I have personally seen they genuinely care, having gone above and beyond to make my mum’s transition into nursing care as smooth as can be. Thank you from the bottom of my heart to Roseville - we, as a family, truly appreciate the difference you have made.
04 January 2024
The care at Roseville Care Home, Ingleby Barwick, is first class. The management and staff are warm, friendly and professional. The cleanliness of the home is exemplary. My father went into the home for respite care for three weeks having been unwell and feeling very down. The improvement in his health and well-being is remarkable having had the care and attention of the lovely folks at Roseville. I have no hesitation in highly recommending Roseville.
04 January 2024
My Mam's been in Roseville care home since October 2023 and I can honestly say she's come on leaps and bounds since she's been there. She was very poorly and is in the nursing ward, the staff there have been amazing and supportive, nothing is too much trouble for them. I couldn't have asked for a better place for my Mam to be in. Thank you, Roseville.
25 December 2023
My dad has been a resident at Roseville for 2 years, although we had some teething problems at first (to be expected) his care from the cooks up to the management is very good. Any problems are solved if possible and the management, carers, and nurses are fully approachable and help in any way they can. Recently I had help from a senior nurse to tell my dad of a family death. She was fantastic.
22 November 2023
My mam was fast-tracked into Roseville in May 2021 during Covid - from the first phone call from Roseville, the staff provided peace of mind that my mam was in good hands. The care provided by the nursing ward team has been professional and compassionate throughout my mam's two-and-a-half-year stay. The staff have been patient and kind, always there to help, supporting both my mam and our family. I would like to thank all the staff who contributed to my mam's care at Roseville.
19 July 2023
I can't recommend Roseville Care Centre enough. Twice they have built my nana up from an unhealthy place. She had a fall and within a short time they got her back to her normal self. They are professional, considerate and they truly care. She loves the activities, such as singing and crafts, and all of the interaction between everyone. I know she's in the best place now and I would recommend it to anyone. I'm so grateful for all of the care and support from all of the staff at Roseville Care Centre.
19 July 2023
My aunt is very happy at Roseville. She enjoys the activities and loves the staff: 'the staff are smashing'!
21 June 2023
My mother was living a very isolated life and not eating properly, until my fabulous niece found this home near to her house. She became active, was eating better and overall, was much happier. She recently had a fall, which led to her getting a hip replacement and spending several days in hospital. This left her physically and mentally exhausted and in pain. Once she was back at the home though, they used their magic again and brought her back to her old self before her fall. I can’t say enough good things about this home and when I visited recently, I was very impressed with what I saw. I wish I lived closer, but the staff at this home have taken a lot of worry off me.
18 May 2023
Since coming here I have been treated with kindness and respect at all times. It's a lovely place and the staff are all friendly and everyone is happy.
23 February 2023
Definitely the right choice after many months of heartache the family has endured selecting the right home for our loved one. Roseville Care Centre, from initial rest bite to now full residency has been just wonderful. Their compassion, kindness and support have been greatly appreciated by all the family. The staff are true diamonds. Nothing is ever too much trouble. They have created a loving warm environment and should be very proud of what they have achieved. I’ll second the management comments as all senior managers and staff are very professional and approachable. Well done team Roseville, keep up the marvelous work. A very appreciative family member.
28 October 2022
My father has resided in Roseville for several months now. I have witnessed many changes in the past few months. Within the month of August/September management changed yet again. I must say that the new management structure is very good. Two new young managers, very approachable, very professional, wanting to change issues within the building to suit that of the residents, a massive plus from me. The Manager and Deputy, keep up the good work, you are doing amazing.
05 June 2022
From initial contact with Roseville Care Centre, I have been totally impressed with the overall quality of care, planning and teamwork. The care home manager is very visible and approachable, with excellent insight in management of my mum and the care support needed. The entire care team work together, are very well trained and knowledgable. I am so happy we have Mum in this home; every point of her care is professional. The nurse's team are truly patient and polite, and I couldn't recommend or thank them enough for their overall approach - fantastic! 10/10.
09 May 2022
The staff treated and cared for my mum with love, care and affection. Nothing was too much trouble. The atmosphere in the care centre was very friendly and relaxing and if you had any worries, the staff were always there to help. This is a lovely care centre. My mum was on the 1st floor and the staff were marvellous with her.
22 March 2022
Exceptionally professional, caring and friendly staff. Cannot praise everybody enough for how they looked after my mum.
29 June 2021
Service and care exceptional. I cannot believe that they have done more for my wife in one week than her past care home did in eleven months. My wife is much calmer and happier due to the staff being calm and caring towards her.
10 June 2021
This is the most caring environment we could have hoped for. The staff went above and beyond and our mum loved them all not an easy task. We are so grateful to know she spent her last weeks happy and cared for.
Latest Reviews for Roseville Care Centre
31 July 2024
My mum has been living at Roseville for almost two years. In this time, she has been looked after by the home carers with dignity, care and respect. My wife and I live in Calgary Canada, and we try to visit the UK as regularly as possible. The support provided by your staff gives us the comfort knowing that she is safe and cared for. Mum has always been an active member of the community and was very outgoing. The staff, in particular the activity coordinator, at Roseville are absolutely awesome. She has a great relationship with her and we can see the mutual respect both ways. We are very fortunate to have weekly video calls where we and our kids (her grandkids) can catch up with events at Roseville. In addition to this we also have access to the photos shared on your social media page. Overall we are very pleased with the level of service and the positive atmosphere at the care home.
31 July 2024
My mother's room has recently been decorated and we are very pleased with it - it looks lovely. Thank you to all involved in this process and for making the job be completed as quickly as possible as my mother doesn't like to leave her room. All staff pulled together to make this an easy time for her and we are very grateful.
09 April 2024
We would like to thank every staff member on ground floor who supported Mam during her stay at Roseville. Times were challenging but staff never faltered and respected Mam's wishes right through to the end. Mam was treated with dignity and respect at all times and all staff tried their very best to provide the best support they could which at times wasn't easy. The support for our families was outstanding. RIP Mam.
21 February 2024
My wife has been in Roseville Care Centre since October 2021. During this time, she has had first-class care, formerly in dementia care and now in the 24-hour nursing wing. It is a home-from-home. I visit her daily and couldn't ask for anything better. Big thank you to all of the staff and management.
09 February 2024
My beloved mum came into the care at Roseville in July 2023 and the holistic care she has received has been completely outstanding. The staff are excellent at their job, which they evidently take extremely seriously to provide the utmost level of care- they treat residents with dignity, understanding, patience, and knowledge and from what I have personally seen they genuinely care, having gone above and beyond to make my mum’s transition into nursing care as smooth as can be. Thank you from the bottom of my heart to Roseville - we, as a family, truly appreciate the difference you have made.
04 January 2024
The care at Roseville Care Home, Ingleby Barwick, is first class. The management and staff are warm, friendly and professional. The cleanliness of the home is exemplary. My father went into the home for respite care for three weeks having been unwell and feeling very down. The improvement in his health and well-being is remarkable having had the care and attention of the lovely folks at Roseville. I have no hesitation in highly recommending Roseville.
04 January 2024
My Mam's been in Roseville care home since October 2023 and I can honestly say she's come on leaps and bounds since she's been there. She was very poorly and is in the nursing ward, the staff there have been amazing and supportive, nothing is too much trouble for them. I couldn't have asked for a better place for my Mam to be in. Thank you, Roseville.
25 December 2023
My dad has been a resident at Roseville for 2 years, although we had some teething problems at first (to be expected) his care from the cooks up to the management is very good. Any problems are solved if possible and the management, carers, and nurses are fully approachable and help in any way they can. Recently I had help from a senior nurse to tell my dad of a family death. She was fantastic.
22 November 2023
My mam was fast-tracked into Roseville in May 2021 during Covid - from the first phone call from Roseville, the staff provided peace of mind that my mam was in good hands. The care provided by the nursing ward team has been professional and compassionate throughout my mam's two-and-a-half-year stay. The staff have been patient and kind, always there to help, supporting both my mam and our family. I would like to thank all the staff who contributed to my mam's care at Roseville.
19 July 2023
I can't recommend Roseville Care Centre enough. Twice they have built my nana up from an unhealthy place. She had a fall and within a short time they got her back to her normal self. They are professional, considerate and they truly care. She loves the activities, such as singing and crafts, and all of the interaction between everyone. I know she's in the best place now and I would recommend it to anyone. I'm so grateful for all of the care and support from all of the staff at Roseville Care Centre.
19 July 2023
My aunt is very happy at Roseville. She enjoys the activities and loves the staff: 'the staff are smashing'!
21 June 2023
My mother was living a very isolated life and not eating properly, until my fabulous niece found this home near to her house. She became active, was eating better and overall, was much happier. She recently had a fall, which led to her getting a hip replacement and spending several days in hospital. This left her physically and mentally exhausted and in pain. Once she was back at the home though, they used their magic again and brought her back to her old self before her fall. I can’t say enough good things about this home and when I visited recently, I was very impressed with what I saw. I wish I lived closer, but the staff at this home have taken a lot of worry off me.
18 May 2023
Since coming here I have been treated with kindness and respect at all times. It's a lovely place and the staff are all friendly and everyone is happy.
23 February 2023
Definitely the right choice after many months of heartache the family has endured selecting the right home for our loved one. Roseville Care Centre, from initial rest bite to now full residency has been just wonderful. Their compassion, kindness and support have been greatly appreciated by all the family. The staff are true diamonds. Nothing is ever too much trouble. They have created a loving warm environment and should be very proud of what they have achieved. I’ll second the management comments as all senior managers and staff are very professional and approachable. Well done team Roseville, keep up the marvelous work. A very appreciative family member.
28 October 2022
My father has resided in Roseville for several months now. I have witnessed many changes in the past few months. Within the month of August/September management changed yet again. I must say that the new management structure is very good. Two new young managers, very approachable, very professional, wanting to change issues within the building to suit that of the residents, a massive plus from me. The Manager and Deputy, keep up the good work, you are doing amazing.
05 June 2022
From initial contact with Roseville Care Centre, I have been totally impressed with the overall quality of care, planning and teamwork. The care home manager is very visible and approachable, with excellent insight in management of my mum and the care support needed. The entire care team work together, are very well trained and knowledgable. I am so happy we have Mum in this home; every point of her care is professional. The nurse's team are truly patient and polite, and I couldn't recommend or thank them enough for their overall approach - fantastic! 10/10.
09 May 2022
The staff treated and cared for my mum with love, care and affection. Nothing was too much trouble. The atmosphere in the care centre was very friendly and relaxing and if you had any worries, the staff were always there to help. This is a lovely care centre. My mum was on the 1st floor and the staff were marvellous with her.
22 March 2022
Exceptionally professional, caring and friendly staff. Cannot praise everybody enough for how they looked after my mum.
29 June 2021
Service and care exceptional. I cannot believe that they have done more for my wife in one week than her past care home did in eleven months. My wife is much calmer and happier due to the staff being calm and caring towards her.
10 June 2021
This is the most caring environment we could have hoped for. The staff went above and beyond and our mum loved them all not an easy task. We are so grateful to know she spent her last weeks happy and cared for.