Submit a Review for Brampton Lodge Care Centre
Bridge Lane, Appleton, Warrington, WA4 3AH
View Full Details of Brampton Lodge Care CentreLatest Reviews for Brampton Lodge Care Centre
03 March 2025
Our mum has been at Brampton for up to 12 months. Our overall experience of the home has been a good one. It can be difficult to gain access when visiting after the office staff have left. Mum is generally kept clean, but we feel standards have slipped of late particularly with the bedding being not changed regularly. The staff who see Mum really now know her little traits and accommodate accordingly to Mum's mood. We find the staff helpful when asked to help, if we require any information on medications or food, they are great in letting us know. One member of staff was amazing downstairs but has now gone upstairs. Another member of staff is Mum's favourite.
07 February 2025
Brampton Lodge is in need of much improvement and is certainly not the care home that it was a few years ago. They have had 3 different managers over the last year or so since the home came under new ownership/management. I have raised many a complaint with management and had promises of improvement but none have materialised. I have complained to Social Services and CQC. Staff turnover is very high and lots of the great staff have left. There are a few wonderful, caring staff who remain but these are few and far between. Lots of agency staff being used who don't get a proper handover and therefore are not aware of the residents needs as detailed in their care plans. Basic care needs such as regular personal care and hydration are not met. Communication between management, nursing staff and carers is very poor. I would not recommend this care home to anyone!
29 July 2024
Mum was admitted to Brampton from hospital after a heart attack. Everybody was so kind and considerate, and the physiotherapy team were on hand to set me mum up and about and were fantastic. The care we received for Mum was very good, and the staff were always at hand if Mum needed anything.
06 June 2024
Brampton Lodge Care Centre has been amazing. All staff are friendly and take great care. My mother is very happy when she attends. If I did not have Brampton, I simply would not be able to manage with her needs, I have cared for her and her dementia has progressed massively. Brampton gives me the ability to work knowing my mum's safe.
24 January 2024
Staff very friendly and always there to help and advise me. I go 4 times a week to visit and, apart from things going missing, I am very satisfied with his care.
20 February 2023
My wife has been a resident at Brampton Lodge Dementia Unit for almost four years. In that time, I have always had the utmost admiration for the care and dedication of all the staff. Day and night, nothing is too much trouble, even though the extra problems caused by the Covid lockdown. At times, my wife sleeps very irregularly hours, but whenever she is awake, there is always someone to help her and prepare food etc. I know that would not happen in some care homes. Brilliant staff. Brilliant care home.
08 March 2022
Our Mum went into Brampton Lodge during 2021 and 2022. It was on occasion, a difficult time with the Covid situation and communication between care homes and families is so important. However, we found Brampton Lodge to be first-class in this area. Our phone calls were always answered, our emails were always responded to and nothing was too much trouble. We were made to feel like family and with the open-door policy that is in place, it was comforting to know everything was transparent for you to see. The care my mum received was lovely, everyone made a big fuss of her and made her feel part of a bigger family that exists there. Her room was bright and airy and always clean, as were the communal areas. Even though trips and days out were affected by the Covid situation, there were always monthly planned events when allowed and activities for Mum to join in with. We found Brampton Lodge to be a little 'Jewel in the crown', where care homes are concerned!
26 May 2021
My mother was in Brampton Lodge for six weeks in March/April 2021 and the care she received was absolutely superb, the room was very nice and clean, my mum said the food was very nice, the staff were kind and caring with my mum and the physio that she received was of a high standard and got her back on her feet. I would highly recommend Brampton Lodge as a care home.
08 December 2020
My husband came to Brampton Lodge a week ago from the hospital. Very sadly he passed on having spent less than a week here. The end of his life came much sooner than expected. The care he received was just wonderful. Nothing was too much trouble. The compassion showed to him and I was tremendous. I can’t thank everyone involved enough.
12 August 2019
Care is good but often a lot of temporary bank staff on duty weekend/holiday times. Significant turnover of staff - some very good. Carers lost to better-paid career jobs.
26 July 2019
Excellent. Always friendly and welcoming. Help my husband with his care and follow his care plan to the letter. Always some activity taking place and always asked to join in. Lots of fun going on most days, opportunities for trips out. Really an excellent place.
25 July 2019
Just returned from a visit to the UK, I live in the USA. The care I saw given to my mum is beyond expectations. Staff care and take an interest in their residents. Encouragement to keep independence if possible, not just sit and do nothing. Activities arranged - day trips- garden fetes. All the staff I saw were pleasant to all residents. This is not an easy job at times but they did it with a smile and thankfully, a sense of humour. Team workers make sure residents' needs are being met, putting plans in place for future situations. I visited at different times so saw many situations and staff - always made to feel welcomed. I know my mum is safe here and that is such a comfort to me being so far away.
24 July 2019
All of the staff seem to interact nicely with the residents. The only issue we have had to date is that we asked the kitchen in the resident's lounge if they could give us some ice for a drink we had brought in for our sister and they said they don't have ice!
05 July 2019
My mum came to Brampton Lodge’s nursing unit at the end of May 2019. We had reached the stage where Mum could not be cared for safely at home, but we were very nervous about finding the right home. Brampton Lodge may not indulge in the glossy brochures and candelabras offered by other homes, but Mum liked it from her first visit. It has a calm, welcoming and well-organised feel. And that early impression has never changed. The staff are warm, friendly and professional, always. I am also impressed that the owners are frequently on site and are easily accessible if there were to be issues. Most importantly Mum settled in amazingly well and after six weeks was regarding Brampton Lodge as her home. She says she feels safer here than she did at home and is clearly happy and well cared for. Such an important decision but, thankfully, choosing Brampton Lodge was the right choice.
07 August 2018
Brampton is transparent, whenever you walk in you are always welcome. There is a programme of continuous improvement of an excellent facility. The staff are caring and there is always a warm welcome, they know the residents well and engage with conversation and many activities.
30 July 2018
Mum has been here since February and as a family, we were so worried about having to move her to another home and for everyone to get to know her and us. I didn't need to worry- the staff are wonderful. So caring and understanding how we feel as a family and how to look after mum. She is so settled and seems really happy. The activities are great - I think she has been out more than me! So if you need to move a loved one anywhere and you can get in here do it - it is a lovely home with caring, friendly staff. Thanks for all you do for Mum and us.
26 July 2018
Excellent intermediate care wing. Mum had been through some awful illnesses this year. The staff at Brampton gave her so much support and encouragement. She’s back home thanks to their kindness and compassion. Wonderful people. Thank you so much.
17 July 2018
OK rooms and good food offering, unfortunately overall, we are very unhappy with the care received, complaints have been raised and another will be submitted through the formal channels I cannot go into detail here - safe to say I would never recommend this care home, please take a look round at alternative homes.
13 March 2017
Brampton Lodge Care Centre, in my opinion, is 80% perfect and I have only minor issues that eventually iron out. The staff are caring and pleasant under a stressful job looking after patients of varying levels. Warm, pleasant atmosphere. Great place overall.
09 February 2017
My mum received wonderful care, time, attention, love and respect. Staff brought out the best in her. We got our mum back, humour, wit, teasing, constant smiles. She had a wonderful 5 months, did things she'd not done for years. Amazing. We had peace of mind, we created new memories and shared old memories. Thank you all.
Latest Reviews for Brampton Lodge Care Centre
03 March 2025
Our mum has been at Brampton for up to 12 months. Our overall experience of the home has been a good one. It can be difficult to gain access when visiting after the office staff have left. Mum is generally kept clean, but we feel standards have slipped of late particularly with the bedding being not changed regularly. The staff who see Mum really now know her little traits and accommodate accordingly to Mum's mood. We find the staff helpful when asked to help, if we require any information on medications or food, they are great in letting us know. One member of staff was amazing downstairs but has now gone upstairs. Another member of staff is Mum's favourite.
07 February 2025
Brampton Lodge is in need of much improvement and is certainly not the care home that it was a few years ago. They have had 3 different managers over the last year or so since the home came under new ownership/management. I have raised many a complaint with management and had promises of improvement but none have materialised. I have complained to Social Services and CQC. Staff turnover is very high and lots of the great staff have left. There are a few wonderful, caring staff who remain but these are few and far between. Lots of agency staff being used who don't get a proper handover and therefore are not aware of the residents needs as detailed in their care plans. Basic care needs such as regular personal care and hydration are not met. Communication between management, nursing staff and carers is very poor. I would not recommend this care home to anyone!
29 July 2024
Mum was admitted to Brampton from hospital after a heart attack. Everybody was so kind and considerate, and the physiotherapy team were on hand to set me mum up and about and were fantastic. The care we received for Mum was very good, and the staff were always at hand if Mum needed anything.
06 June 2024
Brampton Lodge Care Centre has been amazing. All staff are friendly and take great care. My mother is very happy when she attends. If I did not have Brampton, I simply would not be able to manage with her needs, I have cared for her and her dementia has progressed massively. Brampton gives me the ability to work knowing my mum's safe.
24 January 2024
Staff very friendly and always there to help and advise me. I go 4 times a week to visit and, apart from things going missing, I am very satisfied with his care.
20 February 2023
My wife has been a resident at Brampton Lodge Dementia Unit for almost four years. In that time, I have always had the utmost admiration for the care and dedication of all the staff. Day and night, nothing is too much trouble, even though the extra problems caused by the Covid lockdown. At times, my wife sleeps very irregularly hours, but whenever she is awake, there is always someone to help her and prepare food etc. I know that would not happen in some care homes. Brilliant staff. Brilliant care home.
08 March 2022
Our Mum went into Brampton Lodge during 2021 and 2022. It was on occasion, a difficult time with the Covid situation and communication between care homes and families is so important. However, we found Brampton Lodge to be first-class in this area. Our phone calls were always answered, our emails were always responded to and nothing was too much trouble. We were made to feel like family and with the open-door policy that is in place, it was comforting to know everything was transparent for you to see. The care my mum received was lovely, everyone made a big fuss of her and made her feel part of a bigger family that exists there. Her room was bright and airy and always clean, as were the communal areas. Even though trips and days out were affected by the Covid situation, there were always monthly planned events when allowed and activities for Mum to join in with. We found Brampton Lodge to be a little 'Jewel in the crown', where care homes are concerned!
26 May 2021
My mother was in Brampton Lodge for six weeks in March/April 2021 and the care she received was absolutely superb, the room was very nice and clean, my mum said the food was very nice, the staff were kind and caring with my mum and the physio that she received was of a high standard and got her back on her feet. I would highly recommend Brampton Lodge as a care home.
08 December 2020
My husband came to Brampton Lodge a week ago from the hospital. Very sadly he passed on having spent less than a week here. The end of his life came much sooner than expected. The care he received was just wonderful. Nothing was too much trouble. The compassion showed to him and I was tremendous. I can’t thank everyone involved enough.
12 August 2019
Care is good but often a lot of temporary bank staff on duty weekend/holiday times. Significant turnover of staff - some very good. Carers lost to better-paid career jobs.
26 July 2019
Excellent. Always friendly and welcoming. Help my husband with his care and follow his care plan to the letter. Always some activity taking place and always asked to join in. Lots of fun going on most days, opportunities for trips out. Really an excellent place.
25 July 2019
Just returned from a visit to the UK, I live in the USA. The care I saw given to my mum is beyond expectations. Staff care and take an interest in their residents. Encouragement to keep independence if possible, not just sit and do nothing. Activities arranged - day trips- garden fetes. All the staff I saw were pleasant to all residents. This is not an easy job at times but they did it with a smile and thankfully, a sense of humour. Team workers make sure residents' needs are being met, putting plans in place for future situations. I visited at different times so saw many situations and staff - always made to feel welcomed. I know my mum is safe here and that is such a comfort to me being so far away.
24 July 2019
All of the staff seem to interact nicely with the residents. The only issue we have had to date is that we asked the kitchen in the resident's lounge if they could give us some ice for a drink we had brought in for our sister and they said they don't have ice!
05 July 2019
My mum came to Brampton Lodge’s nursing unit at the end of May 2019. We had reached the stage where Mum could not be cared for safely at home, but we were very nervous about finding the right home. Brampton Lodge may not indulge in the glossy brochures and candelabras offered by other homes, but Mum liked it from her first visit. It has a calm, welcoming and well-organised feel. And that early impression has never changed. The staff are warm, friendly and professional, always. I am also impressed that the owners are frequently on site and are easily accessible if there were to be issues. Most importantly Mum settled in amazingly well and after six weeks was regarding Brampton Lodge as her home. She says she feels safer here than she did at home and is clearly happy and well cared for. Such an important decision but, thankfully, choosing Brampton Lodge was the right choice.
07 August 2018
Brampton is transparent, whenever you walk in you are always welcome. There is a programme of continuous improvement of an excellent facility. The staff are caring and there is always a warm welcome, they know the residents well and engage with conversation and many activities.
30 July 2018
Mum has been here since February and as a family, we were so worried about having to move her to another home and for everyone to get to know her and us. I didn't need to worry- the staff are wonderful. So caring and understanding how we feel as a family and how to look after mum. She is so settled and seems really happy. The activities are great - I think she has been out more than me! So if you need to move a loved one anywhere and you can get in here do it - it is a lovely home with caring, friendly staff. Thanks for all you do for Mum and us.
26 July 2018
Excellent intermediate care wing. Mum had been through some awful illnesses this year. The staff at Brampton gave her so much support and encouragement. She’s back home thanks to their kindness and compassion. Wonderful people. Thank you so much.
17 July 2018
OK rooms and good food offering, unfortunately overall, we are very unhappy with the care received, complaints have been raised and another will be submitted through the formal channels I cannot go into detail here - safe to say I would never recommend this care home, please take a look round at alternative homes.
13 March 2017
Brampton Lodge Care Centre, in my opinion, is 80% perfect and I have only minor issues that eventually iron out. The staff are caring and pleasant under a stressful job looking after patients of varying levels. Warm, pleasant atmosphere. Great place overall.
09 February 2017
My mum received wonderful care, time, attention, love and respect. Staff brought out the best in her. We got our mum back, humour, wit, teasing, constant smiles. She had a wonderful 5 months, did things she'd not done for years. Amazing. We had peace of mind, we created new memories and shared old memories. Thank you all.