Submit a Review for The Maple Care Home
Dover Road, Stockton-on-Tees, TS19 0JS
View Full Details of The Maple Care HomeLatest Reviews for The Maple Care Home
19 March 2025
My brother is well cared for and there is always plenty of activities if he wishes to take part. The staff are very welcoming whenever I visit. The fact that he is so well cared for is very comforting.
06 March 2025
Vert pleasant girls Well run love my brother being in this care home
28 January 2025
Dad's been in The Maple for about a month and so far we are extremely happy with the care he has had whilst being here. All the staff are friendly, courteous and respectful and Dad is always clean, smart, shaven etc. The home (post-refurbishment) is excellent, room standards are great. So all in all a very good experience to date. Keep it up.
13 September 2024
Since The Maple Care Home has been taken over by St Philips Care, a programme of refurbishment is taking place and at present it is impressive. The only thing that is missing from the last ownership is the home minibus, which my mother used to go on trips out etc. The new owners do not have this.
24 April 2024
Dad moved into the care home last year, he is very happy there and settled in straight away. The staff are friendly and caring. They go above and beyond in the services they provide.
22 March 2024
Great staff at this care home. Large range of activities organized for residents.
23 February 2024
My mum has been very happy since she moved into The Maple in 2020. She is happy and well cared for. The staff are exceptional and go above and beyond to care for my mum. Nothing is too much trouble. We are kept informed about her well-being. We particularly like the way there are lots of activities on offer to the residents!
23 February 2024
My nan is always kept safe, clean and well bed. We enjoy seeing all of the activities that the residents get to do as well.
06 April 2023
Staff are always very friendly, warm and welcoming. Couldn't ask for better care of Uncle. All his needs are met and staff go above and beyond to provide an excellent service.
29 March 2023
My uncle has been in The Maple Care Home since 2018 and it really has been the best. While he has been there, we have not had a problem. The staff are fantastic, they always tell me when something is wrong and if we can't make appointments at hospital, they're more than willing to take him. The home is very clean and always go around with tea for everyone. I can always talk to the manager at any time. Really good activities going out to different places and doing loads inside the home. I think the home needs a medal for what they do.
14 March 2023
The majority of carers are brilliant, a few are lazy and need to learn how to be more caring, and learn the needs of individual residents as residents are different, with different needs. Meals are not the best.
26 January 2023
Thanks so much for taking care of my grandad. He was very unwell. I'm sure you did all that you could for him. You have a very nicely decorated care home too. It helps make the home more warm and welcoming.
20 September 2021
Having chosen The Maple to care for Dad, we would highly recommend it to anyone looking for excellent care for their loved ones. The staff at the Maple looked after Dad from day one with the greatest care and respect. They took time to get to know him as a person and us as a family and, despite the incredibly difficult circumstances of coronavirus lockdowns, they made great efforts to keep us in touch with video calls, texts, greetings cards in the mail, garden visits and were always happy to talk to us on the phone. Activities and entertainment at The Maple are excellent with lots of variety and providing for all of the residents, with regular videos and photos for relatives making the whole atmosphere of the home happy, friendly, kind and caring. The layout and structure of the Maple building and care teams meant that the transition from residential to nursing care was seamless and the end of life care provided to Dad, was excellent. We are extremely grateful to all at the Maple.
14 September 2021
My Mum moved into care during covid, due to the restrictions at the time we were unable to come and visit the home to help us to make the right choice for her. This did not stop the manager from sending us photos of her room, links to the website allowing us to meet the staff and learn about the Maple in a different way. The manager and staff went out of their way to help to reassure us and maintained contact throughout the process as well as directing us to previous reviews. On mum moving to the Maple, the staff have continued to support my Mum showing care and compassion continually. It’s clear that they have a very good understanding of dementia and the impact this has on me. The support they give my mum is exceptional, which means her quality of life has vastly improved. This in turn gives us so much reassurance, knowing she is safe and cared for. The activities coordinators are continually keeping not only my Mum, but all the residents happy, busy and engaged it’s fantastic.
15 March 2021
Our family are truly grateful to the staff at The Maple Care Home. Everyone has been absolutely fantastic in caring for our elderly Aunt with dementia. They keep smiling in the most difficult circumstances, always there to offer support, totally respectful and so kind. The building and rooms are kept beautiful. New residents can be sure that they will find a happy home here, where everyone is included, made to feel welcome, and where nothing is too much trouble. I would definitely recommend The Maple without any hesitation.
22 February 2021
I have personally gained a great deal of confidence, assurance and respect for the standard of care that has been (and continues to be) provided to my mother by the dedicated staff of The Maple Care Home. My experiences have led me to conclude that the ethos of the care home is one of providing an exemplary standard of care in all areas. The level of hygiene/cleanliness also sits synonymously with this well-run care home which encapsulates the high standards which it sets itself. Communications has also been responsive, informative and timely in accordance with need. I find the staff friendly and knowledgable, and they always make time for you. In summary, The Maple Care Home is a commendable care home based on a solid foundation of professionalism, pride and quality care services. Recommended.
12 March 2020
This is a lovely care home. My husband has settled in a lot better than we expected. This I'm sure is down to the wonderful caring staff, nurses and carers.
15 April 2019
This is the best nursing home I have come across and I have seen many - all the staff and the management are excellent. I visit The Maple at various different times and I find the service they provide under pressurised circumstances is great. They are all lovely and caring.
10 April 2019
My mother has been a resident in the Maple for 3 months now. I have seen a remarkable improvement in her general health, her improved mood and her confidence all because she feels safe and happy. The family could not have been more pleased with her care. She says and I quote "I am happy here".
10 April 2019
I worked for 35 years as a residential manager for the council prior to my retirement in 2018. Therefore I am aware of high standards of care which is evident at every visit from management and all staff. My aunty is treated with dignity and empathy. I could not ask for better care than she receives. Thank you.
Latest Reviews for The Maple Care Home
19 March 2025
My brother is well cared for and there is always plenty of activities if he wishes to take part. The staff are very welcoming whenever I visit. The fact that he is so well cared for is very comforting.
06 March 2025
Vert pleasant girls Well run love my brother being in this care home
28 January 2025
Dad's been in The Maple for about a month and so far we are extremely happy with the care he has had whilst being here. All the staff are friendly, courteous and respectful and Dad is always clean, smart, shaven etc. The home (post-refurbishment) is excellent, room standards are great. So all in all a very good experience to date. Keep it up.
13 September 2024
Since The Maple Care Home has been taken over by St Philips Care, a programme of refurbishment is taking place and at present it is impressive. The only thing that is missing from the last ownership is the home minibus, which my mother used to go on trips out etc. The new owners do not have this.
24 April 2024
Dad moved into the care home last year, he is very happy there and settled in straight away. The staff are friendly and caring. They go above and beyond in the services they provide.
22 March 2024
Great staff at this care home. Large range of activities organized for residents.
23 February 2024
My mum has been very happy since she moved into The Maple in 2020. She is happy and well cared for. The staff are exceptional and go above and beyond to care for my mum. Nothing is too much trouble. We are kept informed about her well-being. We particularly like the way there are lots of activities on offer to the residents!
23 February 2024
My nan is always kept safe, clean and well bed. We enjoy seeing all of the activities that the residents get to do as well.
06 April 2023
Staff are always very friendly, warm and welcoming. Couldn't ask for better care of Uncle. All his needs are met and staff go above and beyond to provide an excellent service.
29 March 2023
My uncle has been in The Maple Care Home since 2018 and it really has been the best. While he has been there, we have not had a problem. The staff are fantastic, they always tell me when something is wrong and if we can't make appointments at hospital, they're more than willing to take him. The home is very clean and always go around with tea for everyone. I can always talk to the manager at any time. Really good activities going out to different places and doing loads inside the home. I think the home needs a medal for what they do.
14 March 2023
The majority of carers are brilliant, a few are lazy and need to learn how to be more caring, and learn the needs of individual residents as residents are different, with different needs. Meals are not the best.
26 January 2023
Thanks so much for taking care of my grandad. He was very unwell. I'm sure you did all that you could for him. You have a very nicely decorated care home too. It helps make the home more warm and welcoming.
20 September 2021
Having chosen The Maple to care for Dad, we would highly recommend it to anyone looking for excellent care for their loved ones. The staff at the Maple looked after Dad from day one with the greatest care and respect. They took time to get to know him as a person and us as a family and, despite the incredibly difficult circumstances of coronavirus lockdowns, they made great efforts to keep us in touch with video calls, texts, greetings cards in the mail, garden visits and were always happy to talk to us on the phone. Activities and entertainment at The Maple are excellent with lots of variety and providing for all of the residents, with regular videos and photos for relatives making the whole atmosphere of the home happy, friendly, kind and caring. The layout and structure of the Maple building and care teams meant that the transition from residential to nursing care was seamless and the end of life care provided to Dad, was excellent. We are extremely grateful to all at the Maple.
14 September 2021
My Mum moved into care during covid, due to the restrictions at the time we were unable to come and visit the home to help us to make the right choice for her. This did not stop the manager from sending us photos of her room, links to the website allowing us to meet the staff and learn about the Maple in a different way. The manager and staff went out of their way to help to reassure us and maintained contact throughout the process as well as directing us to previous reviews. On mum moving to the Maple, the staff have continued to support my Mum showing care and compassion continually. It’s clear that they have a very good understanding of dementia and the impact this has on me. The support they give my mum is exceptional, which means her quality of life has vastly improved. This in turn gives us so much reassurance, knowing she is safe and cared for. The activities coordinators are continually keeping not only my Mum, but all the residents happy, busy and engaged it’s fantastic.
15 March 2021
Our family are truly grateful to the staff at The Maple Care Home. Everyone has been absolutely fantastic in caring for our elderly Aunt with dementia. They keep smiling in the most difficult circumstances, always there to offer support, totally respectful and so kind. The building and rooms are kept beautiful. New residents can be sure that they will find a happy home here, where everyone is included, made to feel welcome, and where nothing is too much trouble. I would definitely recommend The Maple without any hesitation.
22 February 2021
I have personally gained a great deal of confidence, assurance and respect for the standard of care that has been (and continues to be) provided to my mother by the dedicated staff of The Maple Care Home. My experiences have led me to conclude that the ethos of the care home is one of providing an exemplary standard of care in all areas. The level of hygiene/cleanliness also sits synonymously with this well-run care home which encapsulates the high standards which it sets itself. Communications has also been responsive, informative and timely in accordance with need. I find the staff friendly and knowledgable, and they always make time for you. In summary, The Maple Care Home is a commendable care home based on a solid foundation of professionalism, pride and quality care services. Recommended.
12 March 2020
This is a lovely care home. My husband has settled in a lot better than we expected. This I'm sure is down to the wonderful caring staff, nurses and carers.
15 April 2019
This is the best nursing home I have come across and I have seen many - all the staff and the management are excellent. I visit The Maple at various different times and I find the service they provide under pressurised circumstances is great. They are all lovely and caring.
10 April 2019
My mother has been a resident in the Maple for 3 months now. I have seen a remarkable improvement in her general health, her improved mood and her confidence all because she feels safe and happy. The family could not have been more pleased with her care. She says and I quote "I am happy here".
10 April 2019
I worked for 35 years as a residential manager for the council prior to my retirement in 2018. Therefore I am aware of high standards of care which is evident at every visit from management and all staff. My aunty is treated with dignity and empathy. I could not ask for better care than she receives. Thank you.