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Nottingham Road, Spondon, Derby, DE21 7NN
View Full Details of WillowcroftLatest Reviews for Willowcroft
05 March 2025
Mum's been living at Willowcroft for 2 months now. Well led by the management team, the staff are supportive and show genuine kindness. Lots of activities to keep residents happy and the meal choices are good too. I know my mum is safe in their hands. Which has given the wider family much comfort. Well done Willowcroft.
31 January 2025
Mum has recently died after living at Willowcroft for many years, moving from the residential to the dementia side part way through. She has always been treated with care and respect. All staff work hard to make Willowcroft feel like home, and this is apparent as soon you walk through the front door - it has such a welcoming atmosphere. Not only have staff cared for Mum, but they have supported me. They always have time to listen and provide comfort for residents and relatives. The low staff turnover has meant that staff knew Mum very well and this gave me great confidence in their care. During the time that it was clear that Mum was dying, the care Mum and I received was exceptional. We were so well looked after and felt genuinely loved. Willowcroft is purpose-built with good-sized rooms, corridors and public areas that feel bright and airy. It is very well run and staff achieve the balance of being professional but also friendly and caring. I would recommend this home very highly.
31 January 2025
Wonderful home and facilities, the staff go above and beyond to make my mother feel settled and comfortable. She is extremely well looked after and would recommend this home for anyone's loved one.
14 November 2024
This is a sad day for me today as we say goodbye to Willowcroft. My partner came here in May 2024 but unfortunately her complex medical needs can no longer be met by Willocroft as she now requires nursing care. However, I have to say a huge thank you to everyone at Willowcroft particularly those in Arkwright wing and management. Their dedication, care and support throughout some very difficult and challenging situations were handled with professionalism and kindness. It is a lovely well-run home and I have no hesitation in recommending it to anyone who is looking to place a loved one in very capable and caring hands. Keep up the good work.
12 June 2024
If you are looking for a care home for a loved one, I cannot recommend Willowcroft highly enough. From the office staff to the carers, cleaners, kitchen staff and caretaker, you won't find a more devoted and helpful team. My mum was welcomed with open arms. Nothing was too much trouble, and she settled in very quickly. The food was excellent and all were freshly prepared onsite every day. The residents were never left alone and had plenty of activities to entertain them. Sadly Mum had complex health needs, which were attended to efficiently and professionally. Unfortunately, she wasn't at Willowcrof for long, which is sad as I knew she was very happy there. If you want confidence and peace of mind that your loved one is being well looked after, choose Willowcroft.
28 March 2024
I had the experience of seeing this home when I went to visit my grandpa. He received wonderful care, they knew him well, his likes and dislikes and were very patient with him. There are plenty of activities to keep residents entertained. It was always clean. One thing that stood out to me was that when he went into hospital, they had already made up his bag with things he might need for me to easily collect and everyone get like they genuinely cared how he was doing. Thank you.
25 September 2023
Dad moved to Willowcroft initially for a short stay as he struggled to manage at home with carers. We received such a genuinely warm and enthusiastic welcome when we went to look at the home. Willowcroft is really lovely, bright, clean, modern, and spacious, more like a homely hotel. Standards are very high and all staff are very caring and professional. It has been a relief for us to know that Dad is safe and so well cared for. After extending his stay for a few more weeks he recognised it was the best place for him. In his words, “We couldn’t have found anywhere better, the staff go above and beyond looking after me, meals are excellent, I enjoy the church services and there is plenty going on with activities I can join in if I want to - I can’t fault it." Willowcroft is exceptional and clearly professionally run. There is a lovely atmosphere, the management team are always available, staff are very caring, always have time, and treat residents as individuals with dignity and respect.
26 July 2023
Dad has recently presented with a couple of medical issues resulting in feeling faint, shaking and generally not being himself (as identified by Willowcroft staff). Staff spoke to medical professionals and obviously gave a comprehensive brief regarding my Dads health and general well-being. Medical professionals and staff then spoke to me about the best course of action resulting in a change in medication but not an unnecessary visit to a hospital. Staff understand Dad's needs and how to look after him together with keeping me informed.
23 June 2023
My father has been in Willowcroft Care Home since 6th January 2023 after initially going in for two weeks, I had been on a look around on 01/01/2023 and viewed two vacant rooms with my brother. I was impressed with what I saw on that first visit, Dad had previously had four carers a day visit him at home for four years. Dad is in a first-floor room, plenty of storage space and ensuite with shower. Staff are all very nice. He has assistance with having a shower and wheeled down to the dining room for each meal. There are various activities every day, I organised a songs from musicals, film themes and photo quiz for them on Friday 19th May 2023.
17 June 2023
Management-Finance - My bank was sent an enormous bill for some of my stay at Willowcroft - some £415.87. You claim to give notice of changes to finance/payment. I've had no notice about this excess for my payment in May, leaving me to find the extra money, avoiding answers to my correspondence. In May I suggest you introduce quality control and quality assurance in the department as many companies do already. I know this is a 'one-off' payment but I need to find the money.
12 May 2023
Mum has been at Willowcroft for nearly three years, and we cannot thank them enough for the love, care, friendship and support that they provide for her, as well as for us. It really is a home-from-home. We know that Mum is happy and content and we couldn't ask for her to be better looked after.
06 May 2023
Our relative has been in Willowcroft for nearly five years. She has always been looked after in a caring way and all her needs have always been met. The carers and management have always been wonderful. We would highly recommend this care home to anyone looking for a place for their loved ones.
28 April 2023
I am 'over the moon' with the care Mum receives. She is very well looked after. I am very quickly informed if she is ever under the weather. I can visit at any time and the home is always clean and fresh. I would strongly recommend this home to anyone, whether a dementia sufferer or for residential care
27 April 2023
The home cared for my mother-in-law, after moving from another local care provider, where standards fell short. The staff here are caring, trustworthy and definitely go the extra mile. I would not hesitate to recommend it. When choosing a care provider for a loved one it's really difficult to select the right place. Take time to talk to the staff here. Ask them about the residents and how they are supported. They will tell you about the various programs on offer. It's then that you realise that the place is a thriving community and that it's more than a residential home.
27 April 2023
Upon finding a spot for both my grandparents at Willowcroft, all the staff, from managers, office and care staff, have been amazing. They have been accommodating to every need that had arisen and have gone above and beyond to help them settle in and start a new way of life for both of them, despite my grandparent's varying needs. Willowcroft not only offers care but it provides a home-from-home. Nothing is too much or too much trouble. Both my grandparent's health has improved since becoming residents. The home is maintained to a high level and all staff are friendly, kind, patient and always full of smiles.
24 April 2023
We simply cannot begin to say how fabulous Willowcroft is. The care of my father-in-law, since he arrived last June, has been beyond exemplary. He arrived from the South West in a very weak state having suffered from COVID, sepsis and pneumonia. Willowcroft welcomed him with open arms, so incredibly sensitive to his needs and very understanding of what care he needed and what he actually wanted. This made a huge difference to him settling in. The care given, while dealing with personal and sensitive issues, has been handled so well, we simply cannot fault this. Alongside these needs, Willowcroft has a really extensive activities schedule which is thoroughly enjoyed by the residents, including church services and chaplain care, which has been particularly important for my father-in-law. Overall we are so happy with the care given. Caring staff, excellent facilities and a holistic approach to care, including spiritual means we would thoroughly recommend.
24 April 2023
Mum and Dad are very well looked after at Willowcroft. The rooms are comfortable and always clean, the food is good and the staff caring and professional. There are a range of activities and the wider family enjoy watching out for the latest pictures on the social media page. I'm extremely pleased with the love and care shown to my parents since they moved in and it's a huge relief to know they are safe and well cared for.
24 April 2023
My Aunt has been a resident at Willowcroft now for 6 months, it was quite a wrench having to leave her home and independence, but the friendly staff have made the transition much easier. She has a lovely bright room with all the personal possessions she wants and is able to participate in social stimulating activities daily if she so wishes. The care staff are friendly, caring and efficient and appreciate each resident as an individual learning their preferences and respecting them. As a retired community nurse I have visited many residential care homes in the past, and can certainly say this is one of the best.
24 April 2023
Wow where do I start, this place is just incredible! It was such a hard decision to make moving my grandparents into a care home, something which I always said I would never do. Well, it's turned out to be the best decision I've ever made. My grandparents are so happy and have gained weight, made lovely friends with residents and staff. The meals are brilliant and a varied choice too. The rooms are very spacious for all their personal belongings. The staff are amazing, very caring and very on the ball with the needs of my grandparents. They go above and beyond to help the residents and their families. I felt guilt for such a long time about moving them into a care home, but thanks to Willowcroft I no longer feel that guilt. I feel like they are extended family. I am always welcomed with a cheery smile from staff members as soon as I walk through the door. I am made to feel very welcome and involved too. Thank you to everyone at Willowcroft for everything, it means the world.
24 April 2023
My mum has been a resident at Willowcroft for over a year now. Every time I visit, she comments on how lovely and caring the staff are. She regularly reflects on how happy, content and safe she feels. Mum has made friends and enjoys by choice a good balance of social and private time. She particularly enjoys her weekly visit to the on-site hairdresser, the 'in-house' church services and the quality and variety of the meals. The building is bright, clean and stylish, the staff are incredibly kind and welcoming and there is always a lovely atmosphere.
Latest Reviews for Willowcroft
05 March 2025
Mum's been living at Willowcroft for 2 months now. Well led by the management team, the staff are supportive and show genuine kindness. Lots of activities to keep residents happy and the meal choices are good too. I know my mum is safe in their hands. Which has given the wider family much comfort. Well done Willowcroft.
31 January 2025
Mum has recently died after living at Willowcroft for many years, moving from the residential to the dementia side part way through. She has always been treated with care and respect. All staff work hard to make Willowcroft feel like home, and this is apparent as soon you walk through the front door - it has such a welcoming atmosphere. Not only have staff cared for Mum, but they have supported me. They always have time to listen and provide comfort for residents and relatives. The low staff turnover has meant that staff knew Mum very well and this gave me great confidence in their care. During the time that it was clear that Mum was dying, the care Mum and I received was exceptional. We were so well looked after and felt genuinely loved. Willowcroft is purpose-built with good-sized rooms, corridors and public areas that feel bright and airy. It is very well run and staff achieve the balance of being professional but also friendly and caring. I would recommend this home very highly.
31 January 2025
Wonderful home and facilities, the staff go above and beyond to make my mother feel settled and comfortable. She is extremely well looked after and would recommend this home for anyone's loved one.
14 November 2024
This is a sad day for me today as we say goodbye to Willowcroft. My partner came here in May 2024 but unfortunately her complex medical needs can no longer be met by Willocroft as she now requires nursing care. However, I have to say a huge thank you to everyone at Willowcroft particularly those in Arkwright wing and management. Their dedication, care and support throughout some very difficult and challenging situations were handled with professionalism and kindness. It is a lovely well-run home and I have no hesitation in recommending it to anyone who is looking to place a loved one in very capable and caring hands. Keep up the good work.
12 June 2024
If you are looking for a care home for a loved one, I cannot recommend Willowcroft highly enough. From the office staff to the carers, cleaners, kitchen staff and caretaker, you won't find a more devoted and helpful team. My mum was welcomed with open arms. Nothing was too much trouble, and she settled in very quickly. The food was excellent and all were freshly prepared onsite every day. The residents were never left alone and had plenty of activities to entertain them. Sadly Mum had complex health needs, which were attended to efficiently and professionally. Unfortunately, she wasn't at Willowcrof for long, which is sad as I knew she was very happy there. If you want confidence and peace of mind that your loved one is being well looked after, choose Willowcroft.
28 March 2024
I had the experience of seeing this home when I went to visit my grandpa. He received wonderful care, they knew him well, his likes and dislikes and were very patient with him. There are plenty of activities to keep residents entertained. It was always clean. One thing that stood out to me was that when he went into hospital, they had already made up his bag with things he might need for me to easily collect and everyone get like they genuinely cared how he was doing. Thank you.
25 September 2023
Dad moved to Willowcroft initially for a short stay as he struggled to manage at home with carers. We received such a genuinely warm and enthusiastic welcome when we went to look at the home. Willowcroft is really lovely, bright, clean, modern, and spacious, more like a homely hotel. Standards are very high and all staff are very caring and professional. It has been a relief for us to know that Dad is safe and so well cared for. After extending his stay for a few more weeks he recognised it was the best place for him. In his words, “We couldn’t have found anywhere better, the staff go above and beyond looking after me, meals are excellent, I enjoy the church services and there is plenty going on with activities I can join in if I want to - I can’t fault it." Willowcroft is exceptional and clearly professionally run. There is a lovely atmosphere, the management team are always available, staff are very caring, always have time, and treat residents as individuals with dignity and respect.
26 July 2023
Dad has recently presented with a couple of medical issues resulting in feeling faint, shaking and generally not being himself (as identified by Willowcroft staff). Staff spoke to medical professionals and obviously gave a comprehensive brief regarding my Dads health and general well-being. Medical professionals and staff then spoke to me about the best course of action resulting in a change in medication but not an unnecessary visit to a hospital. Staff understand Dad's needs and how to look after him together with keeping me informed.
23 June 2023
My father has been in Willowcroft Care Home since 6th January 2023 after initially going in for two weeks, I had been on a look around on 01/01/2023 and viewed two vacant rooms with my brother. I was impressed with what I saw on that first visit, Dad had previously had four carers a day visit him at home for four years. Dad is in a first-floor room, plenty of storage space and ensuite with shower. Staff are all very nice. He has assistance with having a shower and wheeled down to the dining room for each meal. There are various activities every day, I organised a songs from musicals, film themes and photo quiz for them on Friday 19th May 2023.
17 June 2023
Management-Finance - My bank was sent an enormous bill for some of my stay at Willowcroft - some £415.87. You claim to give notice of changes to finance/payment. I've had no notice about this excess for my payment in May, leaving me to find the extra money, avoiding answers to my correspondence. In May I suggest you introduce quality control and quality assurance in the department as many companies do already. I know this is a 'one-off' payment but I need to find the money.
12 May 2023
Mum has been at Willowcroft for nearly three years, and we cannot thank them enough for the love, care, friendship and support that they provide for her, as well as for us. It really is a home-from-home. We know that Mum is happy and content and we couldn't ask for her to be better looked after.
06 May 2023
Our relative has been in Willowcroft for nearly five years. She has always been looked after in a caring way and all her needs have always been met. The carers and management have always been wonderful. We would highly recommend this care home to anyone looking for a place for their loved ones.
28 April 2023
I am 'over the moon' with the care Mum receives. She is very well looked after. I am very quickly informed if she is ever under the weather. I can visit at any time and the home is always clean and fresh. I would strongly recommend this home to anyone, whether a dementia sufferer or for residential care
27 April 2023
The home cared for my mother-in-law, after moving from another local care provider, where standards fell short. The staff here are caring, trustworthy and definitely go the extra mile. I would not hesitate to recommend it. When choosing a care provider for a loved one it's really difficult to select the right place. Take time to talk to the staff here. Ask them about the residents and how they are supported. They will tell you about the various programs on offer. It's then that you realise that the place is a thriving community and that it's more than a residential home.
27 April 2023
Upon finding a spot for both my grandparents at Willowcroft, all the staff, from managers, office and care staff, have been amazing. They have been accommodating to every need that had arisen and have gone above and beyond to help them settle in and start a new way of life for both of them, despite my grandparent's varying needs. Willowcroft not only offers care but it provides a home-from-home. Nothing is too much or too much trouble. Both my grandparent's health has improved since becoming residents. The home is maintained to a high level and all staff are friendly, kind, patient and always full of smiles.
24 April 2023
We simply cannot begin to say how fabulous Willowcroft is. The care of my father-in-law, since he arrived last June, has been beyond exemplary. He arrived from the South West in a very weak state having suffered from COVID, sepsis and pneumonia. Willowcroft welcomed him with open arms, so incredibly sensitive to his needs and very understanding of what care he needed and what he actually wanted. This made a huge difference to him settling in. The care given, while dealing with personal and sensitive issues, has been handled so well, we simply cannot fault this. Alongside these needs, Willowcroft has a really extensive activities schedule which is thoroughly enjoyed by the residents, including church services and chaplain care, which has been particularly important for my father-in-law. Overall we are so happy with the care given. Caring staff, excellent facilities and a holistic approach to care, including spiritual means we would thoroughly recommend.
24 April 2023
Mum and Dad are very well looked after at Willowcroft. The rooms are comfortable and always clean, the food is good and the staff caring and professional. There are a range of activities and the wider family enjoy watching out for the latest pictures on the social media page. I'm extremely pleased with the love and care shown to my parents since they moved in and it's a huge relief to know they are safe and well cared for.
24 April 2023
My Aunt has been a resident at Willowcroft now for 6 months, it was quite a wrench having to leave her home and independence, but the friendly staff have made the transition much easier. She has a lovely bright room with all the personal possessions she wants and is able to participate in social stimulating activities daily if she so wishes. The care staff are friendly, caring and efficient and appreciate each resident as an individual learning their preferences and respecting them. As a retired community nurse I have visited many residential care homes in the past, and can certainly say this is one of the best.
24 April 2023
Wow where do I start, this place is just incredible! It was such a hard decision to make moving my grandparents into a care home, something which I always said I would never do. Well, it's turned out to be the best decision I've ever made. My grandparents are so happy and have gained weight, made lovely friends with residents and staff. The meals are brilliant and a varied choice too. The rooms are very spacious for all their personal belongings. The staff are amazing, very caring and very on the ball with the needs of my grandparents. They go above and beyond to help the residents and their families. I felt guilt for such a long time about moving them into a care home, but thanks to Willowcroft I no longer feel that guilt. I feel like they are extended family. I am always welcomed with a cheery smile from staff members as soon as I walk through the door. I am made to feel very welcome and involved too. Thank you to everyone at Willowcroft for everything, it means the world.
24 April 2023
My mum has been a resident at Willowcroft for over a year now. Every time I visit, she comments on how lovely and caring the staff are. She regularly reflects on how happy, content and safe she feels. Mum has made friends and enjoys by choice a good balance of social and private time. She particularly enjoys her weekly visit to the on-site hairdresser, the 'in-house' church services and the quality and variety of the meals. The building is bright, clean and stylish, the staff are incredibly kind and welcoming and there is always a lovely atmosphere.