Submit a Review for Newcross Care Home - Avery Healthcare
378 Prestwood Road, Wolverhampton, WV11 1RH
View Full Details of Newcross Care Home - Avery HealthcareLatest Reviews for Newcross Care Home - Avery Healthcare
04 March 2025
As usual the family are always happy in the knowledge that the resident is safe, secure and comfortable. Staff are always friendly and professional, they assist us in transferring the resident from the main communal lounge to the quieter room for our visit. They always respond positively to our requests and if need be, follow then up with a telephone update.
27 January 2025
Just to say what a lovely day we had on the 18th January celebrating Mum's 91st birthday. We had a room which the staff decorated, and we were looked after very well. Mum had a lovely time with family and also a cake. We just wanted to say thanks for the love and care she receives. We really appreciate all you do. Thank you.
17 October 2024
My mom had a lovely visit from the mayoress last week. I would like to thank all the staff who helped me organise the visit and make it a really special morning for my mom. Staff made the mayoress feel very welcome and were very happy to show her around and meet other residents.
14 August 2024
My husband will have been in the home 12 months this month and his care has been excellent. Nothing is too much trouble for the staff. They are friendly reassuring and professional, the home is like a 4-star hotel with lovely furnishings and decor and the residents' rooms are always clean. The home has a lovely welcoming atmosphere due to the friendliness of the staff and my husband gets on well with them all.
02 August 2024
On the sudden passing of my dear Mom, circumstances with Par made it too difficult to care for him alone at home. It is still so raw and heartbreaking, with the help and support of the care team the transition has been that much easier, they are absolutely amazing. The love they have shown to Par, giving him encouragement to remain independent as much as possible. I am in awe of them (Wow). It's like one big happy family there, they are always watching and vigilant. I have never had any concerns, well done to you all and a massive heartfelt thank you from me.
24 July 2024
Very pleased, well looked after, staff are very good with her, can't say a bad word about anything. Rooms are very clean, she's very happy every time I visit, I can leave knowing she's in good hands. Overall I am very happy with Newcross Care Home.
24 July 2024
My nan receives excellent care, all the staff are amazing and always so kind to her. She always tells me how lovely the food is.
10 July 2024
The care home is a pleasant environment, bright and clean. The staff are always pleasant and welcoming. There are always lots of activities for the residents.
28 June 2024
Staff are always very welcoming, they make you feel at home. They let you know if there are concerns or if things are needed for Mom. Mom loves it there. I want to move in myself. Thank you all you all do a great job.
26 June 2024
A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.
26 June 2024
New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.
13 February 2024
My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being in company and very much appreciates the activities... especially the keep fit and the occasional outings. The home is very well maintained, spotlessly clean, and the food is great. I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.
12 February 2024
My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing the home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!
01 February 2024
Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad was withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life. Thank you all at Newcross Care Home for being Dad's guardian angels.
31 January 2024
My dad has been a resident at Newcross Care Home for two and a half years. The care is wonderful, the staff dedicated and professional and the manager is a calm, reassuring presence who is totally across every detail. Dad absolutely loves living there and my sister and I have peace of mind. It’s wonderful that in his sunset years, he is cared for and loved by all those around him, just yards from a major hospital. I’m so glad we chose Newcross Care Home.
31 January 2024
Mum has been with you for about 5 years and her care has been consistently excellent. The staff are all welcoming, efficient, patient and caring in what they do. Mum is settled there and knows how well she is treated. The staff are always cheerful and approachable. Nothing appears to be too much trouble. The entertainment is varied and interesting and its always a pleasure to visit. In short, the whole place is excellent. The only observation is that the CQC rating is Good. I would have thought it was Outstanding.
30 January 2024
Our mom became a resident at Newcross Care Home following a fall at home and admission to the hospital. On our first contact with two members of staff, we were offered excellent support and understanding in what was an emotional and stressful time for us. We cannot thank all the staff enough for the wonderful care Mom has received since her admission 6 weeks ago. She has made such good progress. The reception staff, housekeepers, maintenance (who put the adjustable bed in mom's room) catering staff and all the amazing dedicated, professional team of carers make Newcross Care Home a 5-star care home. Our auntie received care here in 2017 for 2 years and many of the care staff that looked after her, are still there and now caring for our mom, which we think speaks volumes about a wonderful and dedicated team. Thanks to everyone involved in Mom's care.
30 January 2024
I am happy with the care that Mom receives. If I have any concerns, they are dealt with quickly and satisfactorily. The staff are very caring and approachable. Relatives are invited to relative meetings, where you can have your say and therefore feel involved.
30 January 2024
All staff make my nan feel part of the family, always very welcoming to us visiting and allowing us to be part of activities, glad we chose this place for my nan, she is so settled and knows the staff very well, this makes me and the rest of my family very comforted that we can safely say she's looked after.
12 January 2024
On Christmas day me, my daughter and my mom had Christmas lunch at Newcross Care Home. The home kindly said it was okay for us to do this so we could spend time with my dad. The staff as always were very welcoming and helpful and the meal was delicious. My whole experience at Newcross Care Home has been excellent. Nothing is too much for the staff, they are always friendly, kind, caring and professional. Happy New Year to you all and thank you.
Latest Reviews for Newcross Care Home - Avery Healthcare
04 March 2025
As usual the family are always happy in the knowledge that the resident is safe, secure and comfortable. Staff are always friendly and professional, they assist us in transferring the resident from the main communal lounge to the quieter room for our visit. They always respond positively to our requests and if need be, follow then up with a telephone update.
27 January 2025
Just to say what a lovely day we had on the 18th January celebrating Mum's 91st birthday. We had a room which the staff decorated, and we were looked after very well. Mum had a lovely time with family and also a cake. We just wanted to say thanks for the love and care she receives. We really appreciate all you do. Thank you.
17 October 2024
My mom had a lovely visit from the mayoress last week. I would like to thank all the staff who helped me organise the visit and make it a really special morning for my mom. Staff made the mayoress feel very welcome and were very happy to show her around and meet other residents.
14 August 2024
My husband will have been in the home 12 months this month and his care has been excellent. Nothing is too much trouble for the staff. They are friendly reassuring and professional, the home is like a 4-star hotel with lovely furnishings and decor and the residents' rooms are always clean. The home has a lovely welcoming atmosphere due to the friendliness of the staff and my husband gets on well with them all.
02 August 2024
On the sudden passing of my dear Mom, circumstances with Par made it too difficult to care for him alone at home. It is still so raw and heartbreaking, with the help and support of the care team the transition has been that much easier, they are absolutely amazing. The love they have shown to Par, giving him encouragement to remain independent as much as possible. I am in awe of them (Wow). It's like one big happy family there, they are always watching and vigilant. I have never had any concerns, well done to you all and a massive heartfelt thank you from me.
24 July 2024
Very pleased, well looked after, staff are very good with her, can't say a bad word about anything. Rooms are very clean, she's very happy every time I visit, I can leave knowing she's in good hands. Overall I am very happy with Newcross Care Home.
24 July 2024
My nan receives excellent care, all the staff are amazing and always so kind to her. She always tells me how lovely the food is.
10 July 2024
The care home is a pleasant environment, bright and clean. The staff are always pleasant and welcoming. There are always lots of activities for the residents.
28 June 2024
Staff are always very welcoming, they make you feel at home. They let you know if there are concerns or if things are needed for Mom. Mom loves it there. I want to move in myself. Thank you all you all do a great job.
26 June 2024
A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.
26 June 2024
New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.
13 February 2024
My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being in company and very much appreciates the activities... especially the keep fit and the occasional outings. The home is very well maintained, spotlessly clean, and the food is great. I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.
12 February 2024
My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing the home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!
01 February 2024
Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad was withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life. Thank you all at Newcross Care Home for being Dad's guardian angels.
31 January 2024
My dad has been a resident at Newcross Care Home for two and a half years. The care is wonderful, the staff dedicated and professional and the manager is a calm, reassuring presence who is totally across every detail. Dad absolutely loves living there and my sister and I have peace of mind. It’s wonderful that in his sunset years, he is cared for and loved by all those around him, just yards from a major hospital. I’m so glad we chose Newcross Care Home.
31 January 2024
Mum has been with you for about 5 years and her care has been consistently excellent. The staff are all welcoming, efficient, patient and caring in what they do. Mum is settled there and knows how well she is treated. The staff are always cheerful and approachable. Nothing appears to be too much trouble. The entertainment is varied and interesting and its always a pleasure to visit. In short, the whole place is excellent. The only observation is that the CQC rating is Good. I would have thought it was Outstanding.
30 January 2024
Our mom became a resident at Newcross Care Home following a fall at home and admission to the hospital. On our first contact with two members of staff, we were offered excellent support and understanding in what was an emotional and stressful time for us. We cannot thank all the staff enough for the wonderful care Mom has received since her admission 6 weeks ago. She has made such good progress. The reception staff, housekeepers, maintenance (who put the adjustable bed in mom's room) catering staff and all the amazing dedicated, professional team of carers make Newcross Care Home a 5-star care home. Our auntie received care here in 2017 for 2 years and many of the care staff that looked after her, are still there and now caring for our mom, which we think speaks volumes about a wonderful and dedicated team. Thanks to everyone involved in Mom's care.
30 January 2024
I am happy with the care that Mom receives. If I have any concerns, they are dealt with quickly and satisfactorily. The staff are very caring and approachable. Relatives are invited to relative meetings, where you can have your say and therefore feel involved.
30 January 2024
All staff make my nan feel part of the family, always very welcoming to us visiting and allowing us to be part of activities, glad we chose this place for my nan, she is so settled and knows the staff very well, this makes me and the rest of my family very comforted that we can safely say she's looked after.
12 January 2024
On Christmas day me, my daughter and my mom had Christmas lunch at Newcross Care Home. The home kindly said it was okay for us to do this so we could spend time with my dad. The staff as always were very welcoming and helpful and the meal was delicious. My whole experience at Newcross Care Home has been excellent. Nothing is too much for the staff, they are always friendly, kind, caring and professional. Happy New Year to you all and thank you.