Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Grosvenor House

stars
stars 27 July 2023
My brother has been at Grosvenor House for over two years and he is very well looked after. The staff and management are amazing and we have no worries or any issues with Grosvenor House in general. His room is very spacious, and clean and is very airy and has plenty of light. The home itself is always very clean and tidy. On our visits to see my Brother the staff are always very friendly and courteous. I have no worries at all about the Grosvenor House operation.
Review from Bharti D (Sister of Resident/Service User)
stars
stars 19 July 2023
My relative settled into Grosvenor House remarkably quickly and easily and has been happily living there for almost two years now. Both the previous Manager/Owner and the new Home Manager are very approachable and responsive in my experience. It is heartening to see that my relative's multiple needs are consistently met. The staff are very friendly and are clearly keen to ensure my relative is as comfortable as possible. Staying in contact with my relative is very straightforward thanks to the readiness of staff to facilitate this. Additionally, the whole team are always happy to provide updates about my family member's health and well-being. My family and I have peace of mind knowing that our vulnerable relative is in safe and caring hands.
Review from Jayshree B (Sister of Resident/Service User)