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Old Brighton Road South, Pease Pottage, Crawley, RH11 9AG
View Full Details of Ullswater CottageLatest Reviews for Ullswater Cottage
11 September 2023
I am very happy with the care and support everyone gives not only my son but his family as well. Very friendly team, very happy with my son's living conditions and care.
08 September 2023
The staff are amazing at what they do; they will always make sure they're meeting my brother's needs. They are always welcoming and friendly. Overall, I am extremely happy with how my brother is being cared for.
19 April 2022
My young adult brother attended for a brief period to give my parents some well-earned rest. The manager and the team were incredible and totally understood his bespoke needs and cared for him superbly. Lovely room and facilities, great food and superb staff.
07 April 2022
My husband has been a resident since October 2019. He has short term memory issues and the staff are always considerate in answering his questions and keeping him informed and in a positive frame of mind. His surroundings are quiet and picturesque. Nothing is too much trouble and the staff go above and beyond. I am in awe of their attentiveness and appreciate their efforts in all areas of his care.
06 April 2022
My son used the respite care service at Ullswater and he was extremely well looked after. The organising before the visit by the manager and deputy was extensive but very easy and all to make his stay as comfortable as possible. The staff were very attentive and provided everything that he wanted. The choice of food was excellent and he said it tasted really good. He was made to feel very welcome and loved the fact that staff called in to see him very regularly to check he was OK and whether he wanted anything. This was the first time we have used respite care and will certainly be using it again.
23 March 2021
My mother is a resident and it's a blessing to know how well she is being looked after by the manager and his team. They really show compassion and empathy and always go above and beyond to assist, not only my mum but the family as well. They always add a special touch when it comes to events like birthdays or Christmas and make it personal. Thank you so much for everything you have all done.
23 March 2021
My dad has been in this facility since October 2019. I’ve been so pleased with how they look after him and keep the family included, constantly. They have a great personalised programme, allowing him to get the best for his needs and the food is amazing. Set in lovely grounds, with lots of windows so they can see all the wildlife. This last year, the COVID measures have been incredible, allowing us to safely visit when possible. Keep up the good work.
19 June 2020
My brother has been a resident since October 2019 and I'm very happy with the level of care he has received. The facilities which are situated in a pleasant location are clean, spacious and well equipped. The staff is always welcoming and obviously appreciates the difference that receiving visitors can make to their residents' well being. Currently, I'm reassured to witness the stringent control measures that have been put in place to protect residents and staff against Covid-19. through every circumstance, I can see that the staff have sought to respect my brother's preferences and wishes whilst keeping him healthy, safe, and buoyant.
09 March 2020
My partner has always been very well looked after and his needs always come first. The staff are always very attentive and nothing is ever too much for them.
24 February 2020
Our sister was the first resident to move into this care home! Her needs and levels of care have obviously increased over the years. The necessary equipment, staffing and safety measures have been put in place as required. The Manager is always approachable. She has used initiative and empathy into making life comfortable for my sister. Patient and caring staff and thanks to the Chefs for providing healthy delicious vegetarian meals. The team always give the warmest welcome to family and friends. They are ready to answer any questions and encourage suggestions.
10 February 2020
From the moment my son arrived in November 2019, we have been very impressed with the staff. They are extremely supportive and sympathetic and want to help his recovery as much as they can. Already the difference in his overall health has been remarkable, which has enabled him to be more alert and his progress is fantastic. The home is always spotless and set in lovely grounds.
22 January 2020
My sister is cared for here. They do an amazing job keeping her safe and her choices are always respected. Many thanks to the staff team. I would not like my sister in any other care home. The staff team listen to any concerns I have and action them appropriately, always keeping the family in the loop. Many thanks!
Latest Reviews for Ullswater Cottage
11 September 2023
I am very happy with the care and support everyone gives not only my son but his family as well. Very friendly team, very happy with my son's living conditions and care.
08 September 2023
The staff are amazing at what they do; they will always make sure they're meeting my brother's needs. They are always welcoming and friendly. Overall, I am extremely happy with how my brother is being cared for.
19 April 2022
My young adult brother attended for a brief period to give my parents some well-earned rest. The manager and the team were incredible and totally understood his bespoke needs and cared for him superbly. Lovely room and facilities, great food and superb staff.
07 April 2022
My husband has been a resident since October 2019. He has short term memory issues and the staff are always considerate in answering his questions and keeping him informed and in a positive frame of mind. His surroundings are quiet and picturesque. Nothing is too much trouble and the staff go above and beyond. I am in awe of their attentiveness and appreciate their efforts in all areas of his care.
06 April 2022
My son used the respite care service at Ullswater and he was extremely well looked after. The organising before the visit by the manager and deputy was extensive but very easy and all to make his stay as comfortable as possible. The staff were very attentive and provided everything that he wanted. The choice of food was excellent and he said it tasted really good. He was made to feel very welcome and loved the fact that staff called in to see him very regularly to check he was OK and whether he wanted anything. This was the first time we have used respite care and will certainly be using it again.
23 March 2021
My mother is a resident and it's a blessing to know how well she is being looked after by the manager and his team. They really show compassion and empathy and always go above and beyond to assist, not only my mum but the family as well. They always add a special touch when it comes to events like birthdays or Christmas and make it personal. Thank you so much for everything you have all done.
23 March 2021
My dad has been in this facility since October 2019. I’ve been so pleased with how they look after him and keep the family included, constantly. They have a great personalised programme, allowing him to get the best for his needs and the food is amazing. Set in lovely grounds, with lots of windows so they can see all the wildlife. This last year, the COVID measures have been incredible, allowing us to safely visit when possible. Keep up the good work.
19 June 2020
My brother has been a resident since October 2019 and I'm very happy with the level of care he has received. The facilities which are situated in a pleasant location are clean, spacious and well equipped. The staff is always welcoming and obviously appreciates the difference that receiving visitors can make to their residents' well being. Currently, I'm reassured to witness the stringent control measures that have been put in place to protect residents and staff against Covid-19. through every circumstance, I can see that the staff have sought to respect my brother's preferences and wishes whilst keeping him healthy, safe, and buoyant.
09 March 2020
My partner has always been very well looked after and his needs always come first. The staff are always very attentive and nothing is ever too much for them.
24 February 2020
Our sister was the first resident to move into this care home! Her needs and levels of care have obviously increased over the years. The necessary equipment, staffing and safety measures have been put in place as required. The Manager is always approachable. She has used initiative and empathy into making life comfortable for my sister. Patient and caring staff and thanks to the Chefs for providing healthy delicious vegetarian meals. The team always give the warmest welcome to family and friends. They are ready to answer any questions and encourage suggestions.
10 February 2020
From the moment my son arrived in November 2019, we have been very impressed with the staff. They are extremely supportive and sympathetic and want to help his recovery as much as they can. Already the difference in his overall health has been remarkable, which has enabled him to be more alert and his progress is fantastic. The home is always spotless and set in lovely grounds.
22 January 2020
My sister is cared for here. They do an amazing job keeping her safe and her choices are always respected. Many thanks to the staff team. I would not like my sister in any other care home. The staff team listen to any concerns I have and action them appropriately, always keeping the family in the loop. Many thanks!