Submit a Review for Church View Care Home
Falcon Drive, Stanwell, Staines-upon-Thames, TW19 7EU
View Full Details of Church View Care HomeLatest Reviews for Church View Care Home
05 March 2025
My mother arrived at Church View mid-December 2024. On arrival we were met by one of the nurses who was so welcoming and introduced us to the staff on duty that day, who were also very caring and supportive, took no time for mum to settle in comfortably. I give five stars to Church View for excellent care, cleanliness, professionalism and support. Special thanks to the manager and everyone who cares for my loving mum. Best care home. Highly recommend.
22 July 2024
My sister has been so well cared for by the staff. Nothing is too much trouble, They are so friendly and kind. Plus the activity ladies are so kind and there are so many more activities now. They enjoy singing and playing games, arts and crafts, it's such a lovely atmosphere. Also, the in-house physio has been so positive for my sister which is improving her mobility. It is so nice that I can leave my sister knowing she will be safe and cared for.
17 May 2024
My mum was here for a respite for 4 weeks to start with. Then Extended for a bit while my Dad was in there for End of Life care. She loved being there and we could visit her any time night or day. My mum is bed-bound, but they included her in many activities. Thank you, team. She made a fresh flower arrangement, a lovely crown with beautiful handmade (by the team) flowers and she loved it when the animals came to visit the home. They also found a comfortable chair so she could go and see my Dad when he arrived. They came here every day to see him. They bent over backward to help with every aspect of my mum's needs. We as a family were oh so grateful for everything they have done for us. From care assistants to the management they were so helpful. Thank you all for making my mum's stay the best. And maybe if she needs another respite she will be coming to you.
14 May 2024
The Staff were brilliant with my Mother. They seem like they care and go over and above what's expected. I am very impressed with the care received in the few months my Mother has been here! They keep in regular contact with me by phone and I am always assured they are on top of things and all is good there.
25 April 2024
I feel lucky to be here. All the staff are amazing. Nothing is too much trouble. If I need anything I simply ring my bell and within one or two minutes a member of staff will come to see what I need and it gets done at the earliest opportunity. This is the same day or night. When I arrived here I was unable to walk and my legs were pretty useless. I have a wonderful physiotherapist who works tirelessly to improve my mobility. He gives me exercises and does fantastic massages. Although painful I feel the benefit. I have reached the stage with the help of a Physiotherapist and one carer I can just sit on the edge of my bed which I certainly couldn’t do when I arrived here. I am kept warm and cozy and the quality of the food is very good.
05 April 2024
The carers were very nice and looked after my Father okay but wasn't great! But the money you pay, the service you get. The management in my opinion was unprofessional and uncaring but that's just my experience. This place was rated inadequate in 2019 and the same management is still there so I find this unbelievable they are still employed by this care home. I pointed out some problems I found when my father was there and the reply I received in a very sarcastic way was" Thank you for your feedback". My Father is in a much nicer place with staff and management really care, unlike the manager at this place. Not impressed with the care my father received. Would say look around for other care homes before deciding on Church View.
03 April 2024
I am delighted with the care and attention received by my husband over the last four months. It has been a difficult time for us as a family and we received wonderful support and were made to feel so welcome. The activities staff have been so good and the carers are superb. Contact methods are excellent and management supportive. Thank you!
26 March 2024
Very happy with the overall care and accommodation my dad receives at this nursing home. The staff are all very friendly and always attentive to all his needs and palliative care.
28 February 2024
Everyone was very friendly, staff are really nice. A particular staff member is very kind. Physio is great.
10 January 2024
My dad, who suffered from advanced dementia, received excellent care from very friendly, cheerful, kind and attentive staff. When more mobile, he enjoyed sitting in the lounge and eating his meals in the dining room. When he became bedbound, the staff ensured he was safe and comfortable, looking after all his medical and personal needs. He was very well cared for by a fantastic team who did an amazing job. I can't thank them enough.
20 October 2023
My dad is well cared for here. The staff are lovely and always smiling. They are very caring and patient. My dad is enjoying living here and enjoys the many activities they put on. He enjoys the food and is eating well. He has a nice large room with a view out. It's always clean and tidy. The lounge is a pleasant place to sit and has a friendly, homely feel, and staff are always on hand. I feel happy that my father is in a safe and comfortable place and is so well looked after.
25 September 2023
Our relative is very happy here, especially as her friends are able to visit her and she feels included in village life. She is receiving excellent care and is delighted that her leg ulcers have been cured after many years of NHS neglect and thick bandages. The staff are very friendly and caring and do all they can to make her comfortable and happy. This is a huge relief for us as we live 150 miles away and can only visit once a month.
03 August 2023
The treatment Mum has at Church View has been very kind and professional. Staff have a lot of patience with Mum who has dementia and can be very demanding and difficult. Staff who work with Mum, especially the team leader are great and the activity team in persuading Mum to join in with activities. The assistant manager always answers any emails or questions promptly and I get regular updates if she is 'Resident of the day'.
18 July 2023
Very good.
17 July 2023
Poor communication, for example, no notification of change, of change of manager or change of ownership, condescending communication advising resident is resident of the day, when bedbound and cannot participate in any activities, just because she has put weight on. Cannot comment on activities or value for money.
13 July 2023
I have no issues with the care and support my sister receives. I cannot give enough praise to the staff who look after her. They are always cheerful and spend time chatting to her in her room.
07 July 2023
My father has been a resident at Church View Care Home for six years now. Although he is bedbound, since his admission, the staff have maintained his skin integrity throughout. Despite having advanced dementia, he still tells us that he enjoys his meals, he especially enjoys the fresh fruit he is given on a regular basis. We understand that our dad finds it very difficult to accept personal care because he is a proud man and still thinks he can care for himself, the staff manage this very well, even though it is a challenge for them. We know he is cared for and he is settled in his home. Thank you.
19 June 2023
My experience with Church View Care Home is very positive. All the staff are very caring, always smiling and very attentive to my ex-husband. They know all about him and keep us informed all the time. Always asking about his needs, what he likes and everything to make his stay here pleasant. Keep constant communication with his GP and give him his medication. He eats all the food, he must like it. They are always watching him because he is frail and could fall. They take him for little walks. All in all, excellent staff.
19 June 2023
Church View Care Home has improved immensely since new owners have taken over. Mum has always been well looked after and is happy in her own 'dementia world'. Activities and music are well received, my mum is encouraged to participate in everything. Facilities are being refurbished, looking good for the future of the home.
19 June 2023
All facilities are excellent. Staff are caring and carry out their duties with enthusiasm. Room and cleanliness are very good. The only disappointing factor is the sub-standard food served for the main meals. Food has to be brought in to sustain the appetite of the resident. Otherwise, a good all-round performance.
Latest Reviews for Church View Care Home
05 March 2025
My mother arrived at Church View mid-December 2024. On arrival we were met by one of the nurses who was so welcoming and introduced us to the staff on duty that day, who were also very caring and supportive, took no time for mum to settle in comfortably. I give five stars to Church View for excellent care, cleanliness, professionalism and support. Special thanks to the manager and everyone who cares for my loving mum. Best care home. Highly recommend.
22 July 2024
My sister has been so well cared for by the staff. Nothing is too much trouble, They are so friendly and kind. Plus the activity ladies are so kind and there are so many more activities now. They enjoy singing and playing games, arts and crafts, it's such a lovely atmosphere. Also, the in-house physio has been so positive for my sister which is improving her mobility. It is so nice that I can leave my sister knowing she will be safe and cared for.
17 May 2024
My mum was here for a respite for 4 weeks to start with. Then Extended for a bit while my Dad was in there for End of Life care. She loved being there and we could visit her any time night or day. My mum is bed-bound, but they included her in many activities. Thank you, team. She made a fresh flower arrangement, a lovely crown with beautiful handmade (by the team) flowers and she loved it when the animals came to visit the home. They also found a comfortable chair so she could go and see my Dad when he arrived. They came here every day to see him. They bent over backward to help with every aspect of my mum's needs. We as a family were oh so grateful for everything they have done for us. From care assistants to the management they were so helpful. Thank you all for making my mum's stay the best. And maybe if she needs another respite she will be coming to you.
14 May 2024
The Staff were brilliant with my Mother. They seem like they care and go over and above what's expected. I am very impressed with the care received in the few months my Mother has been here! They keep in regular contact with me by phone and I am always assured they are on top of things and all is good there.
25 April 2024
I feel lucky to be here. All the staff are amazing. Nothing is too much trouble. If I need anything I simply ring my bell and within one or two minutes a member of staff will come to see what I need and it gets done at the earliest opportunity. This is the same day or night. When I arrived here I was unable to walk and my legs were pretty useless. I have a wonderful physiotherapist who works tirelessly to improve my mobility. He gives me exercises and does fantastic massages. Although painful I feel the benefit. I have reached the stage with the help of a Physiotherapist and one carer I can just sit on the edge of my bed which I certainly couldn’t do when I arrived here. I am kept warm and cozy and the quality of the food is very good.
05 April 2024
The carers were very nice and looked after my Father okay but wasn't great! But the money you pay, the service you get. The management in my opinion was unprofessional and uncaring but that's just my experience. This place was rated inadequate in 2019 and the same management is still there so I find this unbelievable they are still employed by this care home. I pointed out some problems I found when my father was there and the reply I received in a very sarcastic way was" Thank you for your feedback". My Father is in a much nicer place with staff and management really care, unlike the manager at this place. Not impressed with the care my father received. Would say look around for other care homes before deciding on Church View.
03 April 2024
I am delighted with the care and attention received by my husband over the last four months. It has been a difficult time for us as a family and we received wonderful support and were made to feel so welcome. The activities staff have been so good and the carers are superb. Contact methods are excellent and management supportive. Thank you!
26 March 2024
Very happy with the overall care and accommodation my dad receives at this nursing home. The staff are all very friendly and always attentive to all his needs and palliative care.
28 February 2024
Everyone was very friendly, staff are really nice. A particular staff member is very kind. Physio is great.
10 January 2024
My dad, who suffered from advanced dementia, received excellent care from very friendly, cheerful, kind and attentive staff. When more mobile, he enjoyed sitting in the lounge and eating his meals in the dining room. When he became bedbound, the staff ensured he was safe and comfortable, looking after all his medical and personal needs. He was very well cared for by a fantastic team who did an amazing job. I can't thank them enough.
20 October 2023
My dad is well cared for here. The staff are lovely and always smiling. They are very caring and patient. My dad is enjoying living here and enjoys the many activities they put on. He enjoys the food and is eating well. He has a nice large room with a view out. It's always clean and tidy. The lounge is a pleasant place to sit and has a friendly, homely feel, and staff are always on hand. I feel happy that my father is in a safe and comfortable place and is so well looked after.
25 September 2023
Our relative is very happy here, especially as her friends are able to visit her and she feels included in village life. She is receiving excellent care and is delighted that her leg ulcers have been cured after many years of NHS neglect and thick bandages. The staff are very friendly and caring and do all they can to make her comfortable and happy. This is a huge relief for us as we live 150 miles away and can only visit once a month.
03 August 2023
The treatment Mum has at Church View has been very kind and professional. Staff have a lot of patience with Mum who has dementia and can be very demanding and difficult. Staff who work with Mum, especially the team leader are great and the activity team in persuading Mum to join in with activities. The assistant manager always answers any emails or questions promptly and I get regular updates if she is 'Resident of the day'.
18 July 2023
Very good.
17 July 2023
Poor communication, for example, no notification of change, of change of manager or change of ownership, condescending communication advising resident is resident of the day, when bedbound and cannot participate in any activities, just because she has put weight on. Cannot comment on activities or value for money.
13 July 2023
I have no issues with the care and support my sister receives. I cannot give enough praise to the staff who look after her. They are always cheerful and spend time chatting to her in her room.
07 July 2023
My father has been a resident at Church View Care Home for six years now. Although he is bedbound, since his admission, the staff have maintained his skin integrity throughout. Despite having advanced dementia, he still tells us that he enjoys his meals, he especially enjoys the fresh fruit he is given on a regular basis. We understand that our dad finds it very difficult to accept personal care because he is a proud man and still thinks he can care for himself, the staff manage this very well, even though it is a challenge for them. We know he is cared for and he is settled in his home. Thank you.
19 June 2023
My experience with Church View Care Home is very positive. All the staff are very caring, always smiling and very attentive to my ex-husband. They know all about him and keep us informed all the time. Always asking about his needs, what he likes and everything to make his stay here pleasant. Keep constant communication with his GP and give him his medication. He eats all the food, he must like it. They are always watching him because he is frail and could fall. They take him for little walks. All in all, excellent staff.
19 June 2023
Church View Care Home has improved immensely since new owners have taken over. Mum has always been well looked after and is happy in her own 'dementia world'. Activities and music are well received, my mum is encouraged to participate in everything. Facilities are being refurbished, looking good for the future of the home.
19 June 2023
All facilities are excellent. Staff are caring and carry out their duties with enthusiasm. Room and cleanliness are very good. The only disappointing factor is the sub-standard food served for the main meals. Food has to be brought in to sustain the appetite of the resident. Otherwise, a good all-round performance.