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Durham Road, Low Fell, Gateshead, NE9 5BW
View Full Details of Springfield House Care HomeLatest Reviews for Springfield House Care Home
21 March 2025
Very excellent, the staff are all amazing offering help and support where needed. The help we have received has been second to none. Two staff members in particular have both been an absolute pleasure to deal with. I cannot thank them enough for all the care they have shown to my uncle. Top marks.
20 March 2025
My wife has been a resident at Springfield House since 9 October 2023. Her care, wellbeing and encouragement to participate in activities have been exemplary. From all levels of staff there is an ethos of kindness, caring and thoughtfulness. When we go out to family "get together," they always ensure my wife's appearance is smart and activity ask her if she had an enjoyable day, what was she doing, had to eat and any special reason for going out. Our family's appreciation of the effort made and knowing she is being well looked after gives us assurance during a difficult family time.
20 March 2025
Fantastic care provided, very caring staff that go above and beyond, lots of activites covering everyone's needs. Fantastic food and drink. Springfield House is well run by a strong management team, this gives me total confidence my relative is safe, secure and well looked after.
20 March 2025
I feel fully confident that my mam is safe, secure and 100% well looked after.
20 March 2025
We all are so happy my grandma has been put in a home as good as this one. We feel so safe and secure knowing she is so well looked after. The home itself is immaculate. The staff are fantastic.
19 March 2025
I have a lot of issues with Springfield House, short-staffed day and night, meals are not nutritious. My mom does not like them at all. Staff that cannot be understood by the elderly. (Quite a language barrier). Mum waited an hour and a half for the toilet. (Understaffed). Supposed to take two staff and stand aid, usually only one. Left all night in her vomit with no emergency buzzer as no one checked on her until the morning. This is supposed to have been looked into by the manager and I feel it's all been covered up.
10 March 2025
Staff very friendly always seem pleasant and smile and greet you when you come in to visit and answer any questions you have and seem to go out of there way to help the residents always something on for residents to get involved in like exercises class singers coffee mornings etc
07 March 2025
Wonderful care home, such a homely feel, staff go above and beyond. Thank you! We know that our mum is getting the best care possible here.
03 March 2025
Overall very happy with Springfield House and Mum seems to be quite happy there and enjoys the activities most of the time and interacts with the staff very well.
28 February 2025
The staff at Springfield House are an absolute credit to providing care to those who need it the most. Nothing is ever too much to ask and their jobs are carried out with professionalism, care and love. I'm so grateful to all the staff. From the minute you enter, everyone is courteous and kind. Additionally provides support to all family members. A massive heartfelt thank you.
28 February 2025
I continue to be happy with the care my mum receives. The staff who deliver the actual care and support to my mum in particular are very good. Many are excellent. If I had a criticism at all, it would be with a feeling of loss of morale with the care and cleaning staff of late. It is my opinion that they need to be valued by senior management and retained. They are the ones who I feel need to be commended.
26 February 2025
The care given to residents of Springfield House is truly wonderful, everyone strives to be truly kind, caring and mindful of everyone's individual needs. All the residents are treated with love, kindness, respect and dignity. My husband was in Springfield for almost 2 years, sadly he passed away in December 2024 after suffering a stroke. The end-of-life care given to him was amazing, as well as looking after my husband, myself and my family, were treated with empathy and compassion by all members of the staff. God bless them all, truly wonderful, thank you all.
25 February 2025
I love the care home and staff that my Grandma is in. We always feel welcome and I feel like Grandma is always looked after well. The staff can have a good joke with her, as well as the care side they do. I've been there when they've had entertainment on and have thought that's is great for the residents and I enjoyed it as well.
21 February 2025
The care given to my mum and dad at Springfield House is exceptional, the staff are kind, caring and very professional with that human touch. My mum and dad are safe, happy and very well cared for.
21 February 2025
My sister has resided in Springfield for almost 3 years. The initial settlement was not too good, but she soon after settled and has been happy for much of her time. She describes her new home as "I love it here, I am so happy.". The family are comforted by her situation now. The staff are first class - we are thankful for their caring natures. We would not hesitate to recommend Springfield to anyone.
21 February 2025
I can't thank the staff enough for the exceptional care they provide for both my parents. They not only provide the required level of care, but their patience, understanding and the fondness they have shown towards my parents is heartwarming and a great comfort to all my family. The care home itself is outstanding as are all the people who work there, I can't praise them enough.
20 February 2025
It is very hard to decide that a care home is the best place for your relatives, and worry whether you have found the right place. Springfield impressed us on our first visit. Very friendly staff, large light airy rooms for residents and lovely big common areas, a nice landscaped garden, and a wide variety of activities and trips on offer. The staff are really good with the residents, really kind and supportive and treat them with kindness and dignity. They are also kind, caring and supportive to the family members as we have gone through some very sad, difficult times. Their advice is also helpful as we navigate this tricky time, trying to do our best for our parents but not always sure what that is. It is nice to know our relatives are safe and well looked after, having good fun, good food, good laughs and an all-round much better quality of life than was possible to achieve at home. Time spent with parents is now quality time. I would highly recommend this care home.
20 February 2025
My dad is very happy at Springfield House Care Home, he came to live here in April 2024, his mood and physical health have improved dramatically. It's lovely to know he is well looked after. My only criticism would be staffing levels aren't always ideal, particularly when staff have lots of dependent clients. Despite this, I find them, without exception, friendly, helpful and caring.
20 February 2025
Came to the coffee morning and was really impressed with the facilities, staff were so friendly and patient with everyone. Bravo team Springfield House Care Home.
20 February 2025
I find the staff to be attentive to me mum's needs and she seems to have a good relationship with them.
Latest Reviews for Springfield House Care Home
21 March 2025
Very excellent, the staff are all amazing offering help and support where needed. The help we have received has been second to none. Two staff members in particular have both been an absolute pleasure to deal with. I cannot thank them enough for all the care they have shown to my uncle. Top marks.
20 March 2025
My wife has been a resident at Springfield House since 9 October 2023. Her care, wellbeing and encouragement to participate in activities have been exemplary. From all levels of staff there is an ethos of kindness, caring and thoughtfulness. When we go out to family "get together," they always ensure my wife's appearance is smart and activity ask her if she had an enjoyable day, what was she doing, had to eat and any special reason for going out. Our family's appreciation of the effort made and knowing she is being well looked after gives us assurance during a difficult family time.
20 March 2025
Fantastic care provided, very caring staff that go above and beyond, lots of activites covering everyone's needs. Fantastic food and drink. Springfield House is well run by a strong management team, this gives me total confidence my relative is safe, secure and well looked after.
20 March 2025
I feel fully confident that my mam is safe, secure and 100% well looked after.
20 March 2025
We all are so happy my grandma has been put in a home as good as this one. We feel so safe and secure knowing she is so well looked after. The home itself is immaculate. The staff are fantastic.
19 March 2025
I have a lot of issues with Springfield House, short-staffed day and night, meals are not nutritious. My mom does not like them at all. Staff that cannot be understood by the elderly. (Quite a language barrier). Mum waited an hour and a half for the toilet. (Understaffed). Supposed to take two staff and stand aid, usually only one. Left all night in her vomit with no emergency buzzer as no one checked on her until the morning. This is supposed to have been looked into by the manager and I feel it's all been covered up.
10 March 2025
Staff very friendly always seem pleasant and smile and greet you when you come in to visit and answer any questions you have and seem to go out of there way to help the residents always something on for residents to get involved in like exercises class singers coffee mornings etc
07 March 2025
Wonderful care home, such a homely feel, staff go above and beyond. Thank you! We know that our mum is getting the best care possible here.
03 March 2025
Overall very happy with Springfield House and Mum seems to be quite happy there and enjoys the activities most of the time and interacts with the staff very well.
28 February 2025
The staff at Springfield House are an absolute credit to providing care to those who need it the most. Nothing is ever too much to ask and their jobs are carried out with professionalism, care and love. I'm so grateful to all the staff. From the minute you enter, everyone is courteous and kind. Additionally provides support to all family members. A massive heartfelt thank you.
28 February 2025
I continue to be happy with the care my mum receives. The staff who deliver the actual care and support to my mum in particular are very good. Many are excellent. If I had a criticism at all, it would be with a feeling of loss of morale with the care and cleaning staff of late. It is my opinion that they need to be valued by senior management and retained. They are the ones who I feel need to be commended.
26 February 2025
The care given to residents of Springfield House is truly wonderful, everyone strives to be truly kind, caring and mindful of everyone's individual needs. All the residents are treated with love, kindness, respect and dignity. My husband was in Springfield for almost 2 years, sadly he passed away in December 2024 after suffering a stroke. The end-of-life care given to him was amazing, as well as looking after my husband, myself and my family, were treated with empathy and compassion by all members of the staff. God bless them all, truly wonderful, thank you all.
25 February 2025
I love the care home and staff that my Grandma is in. We always feel welcome and I feel like Grandma is always looked after well. The staff can have a good joke with her, as well as the care side they do. I've been there when they've had entertainment on and have thought that's is great for the residents and I enjoyed it as well.
21 February 2025
The care given to my mum and dad at Springfield House is exceptional, the staff are kind, caring and very professional with that human touch. My mum and dad are safe, happy and very well cared for.
21 February 2025
My sister has resided in Springfield for almost 3 years. The initial settlement was not too good, but she soon after settled and has been happy for much of her time. She describes her new home as "I love it here, I am so happy.". The family are comforted by her situation now. The staff are first class - we are thankful for their caring natures. We would not hesitate to recommend Springfield to anyone.
21 February 2025
I can't thank the staff enough for the exceptional care they provide for both my parents. They not only provide the required level of care, but their patience, understanding and the fondness they have shown towards my parents is heartwarming and a great comfort to all my family. The care home itself is outstanding as are all the people who work there, I can't praise them enough.
20 February 2025
It is very hard to decide that a care home is the best place for your relatives, and worry whether you have found the right place. Springfield impressed us on our first visit. Very friendly staff, large light airy rooms for residents and lovely big common areas, a nice landscaped garden, and a wide variety of activities and trips on offer. The staff are really good with the residents, really kind and supportive and treat them with kindness and dignity. They are also kind, caring and supportive to the family members as we have gone through some very sad, difficult times. Their advice is also helpful as we navigate this tricky time, trying to do our best for our parents but not always sure what that is. It is nice to know our relatives are safe and well looked after, having good fun, good food, good laughs and an all-round much better quality of life than was possible to achieve at home. Time spent with parents is now quality time. I would highly recommend this care home.
20 February 2025
My dad is very happy at Springfield House Care Home, he came to live here in April 2024, his mood and physical health have improved dramatically. It's lovely to know he is well looked after. My only criticism would be staffing levels aren't always ideal, particularly when staff have lots of dependent clients. Despite this, I find them, without exception, friendly, helpful and caring.
20 February 2025
Came to the coffee morning and was really impressed with the facilities, staff were so friendly and patient with everyone. Bravo team Springfield House Care Home.
20 February 2025
I find the staff to be attentive to me mum's needs and she seems to have a good relationship with them.