Submit a Review for Willow Tree Lodge
74 Kiln Road, Fareham, PO16 7UJ
View Full Details of Willow Tree LodgeLatest Reviews for Willow Tree Lodge
29 October 2024
Mum has been a resident for two and a half years and has been shown nothing but love, kindness and respect, to be honest this also applies to her family as well. Willow Tree is a comfortable, clean, friendly home with wonderful caring staff. They have visiting entertainers, craft time, karaoke, bingo and so much more to keep residents happy and occupied. Meals as Mum says are lovely and well-presented. Overall Willow Tree is to be commended.
28 October 2024
Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.
21 October 2024
The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.
15 August 2024
When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and engaging with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!
04 July 2024
Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history. Although he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!
11 August 2023
Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the residents, holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.
09 August 2023
An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.
09 August 2023
This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.
14 July 2023
My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled. I am always kept informed of her health and changes in medication and general wellbeing.
08 July 2023
Nan has been in Willow Tree Lodge for just over two years now and has received excellent care throughout her stay. Always helpful and very caring staff and any queries the manager is always available to reply to an email! Thank you.
08 July 2023
My mother has lived at Willow Tree Lodge for around 18 months and is very happy and settled there. The staff are kind, courteous and supportive at all times. It feels like her home not just a home. There are lots of activities and occasional outings tailored to an individual's mobility and capacity - I know residents have appreciated spontaneous walks or visits to the seaside.
11 November 2021
Every member of the care staff that I had interaction with were very caring to the residents and safety was the number one issue during these times. I visited every other day so can honestly say that I spent a lot of quality time at the home. The team work well together, under good leadership, for the benefit of the residents and it shows. It is hard to leave a family member in new surroundings but this has been a blessing and my mother has found her ‘new home’ and is very happy, which makes us happy! A great place.
10 November 2021
I could not be happier that my mother is in Willow Tree Lodge. Visiting is a pleasure as she’s always so full of enthusiasm. As a lifelong lover of music and dancing, she particularly loves the entertainment and is usually first on the floor! The staff are excellent, very caring and fun, she loves the food, which is of a very high standard and the management team are great - always engaged and accessible. We have been very impressed with their handling of the difficult situation over the last 21 months or so!
10 November 2021
Mum has been at Willow Tree Lodge for almost two years, her care has been exemplary despite the difficulties that the pandemic and lockdown have brought. Wonderful place, excellent staff and first class care!
10 November 2021
My mother has been at Willow Tree Lodge for nearly 4 years. She has a lovely bedroom and is extremely happy there. The staff are very caring and attentive and she says they can't do enough for her. The chef is very good and she loves the food; of which apparently there is a choice. I wouldn't hesitate to recommend Willow Tree Lodge as I have been very happy with my mother's treatment. They have also coped very well with the pandemic and have kept our relatives as safe as possible.
10 November 2021
My 93-year-old mum is very comfortable and well-cared for at Willow Tree Lodge. She is in lovely surroundings and the staff are wonderful, she tells me how marvellous they are every time I see her and what a nice place it is!
10 November 2021
Willow Tree Lodge staff team are not just a wonderful group of people, they are an extension to our family! The care and love that they give to our Mum is outstanding. Throughout the last year of covid restrictions, we have known that Mum has been extremely well cared for and loved. Her dementia needs have been so carefully and lovingly met. She is so happy in her own world which is largely due to the stimulation and personal care of the staff team. They treat Mum as an individual and ensure that her care is highly personalized and at her own pace. We would thoroughly recommend this care home to others as the care, love and attention to individual needs is phenomenal. A home from home and family ethos is evident throughout the whole home. We can never put into words how grateful we are to the manager and the whole team for how much they have done for Mum especially over this intense last year.
10 November 2021
My Aunt has been a resident for nearly 6 months now and she tells me every visit that she enjoys it there, and she's well looked after.
10 November 2021
My Mother had been a resident at Willow Tree Lodge since 1st February 2016. She has a lovely garden facing room. She has been extremely happy there. The staff are absolutely amazing. So attentive and caring. The manager is an outstanding manager. Always available for a chat. So caring and kind with the residence and always there for them. The food also is outstanding, fresh local produce. We have had many a Sunday roast with my Mother, always made welcome. So happy my Mother is a resident at Willow Tree Lodge. The manager will be sadly missed.
09 March 2021
From the outset, when we first made an enquiry at the home, we have been so impressed with the level of care and attention from the manager and the team. This has continued from when we moved Mum in, up until the current day. The team at the home are fantastic with nothing ever being too much bother. We cannot rate the home highly enough. Thank you to the manager and her team for everything you all do and for giving us peace of mind that Mum is receiving the very best care.
Latest Reviews for Willow Tree Lodge
29 October 2024
Mum has been a resident for two and a half years and has been shown nothing but love, kindness and respect, to be honest this also applies to her family as well. Willow Tree is a comfortable, clean, friendly home with wonderful caring staff. They have visiting entertainers, craft time, karaoke, bingo and so much more to keep residents happy and occupied. Meals as Mum says are lovely and well-presented. Overall Willow Tree is to be commended.
28 October 2024
Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.
21 October 2024
The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.
15 August 2024
When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and engaging with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!
04 July 2024
Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history. Although he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!
11 August 2023
Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the residents, holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.
09 August 2023
An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.
09 August 2023
This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.
14 July 2023
My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled. I am always kept informed of her health and changes in medication and general wellbeing.
08 July 2023
Nan has been in Willow Tree Lodge for just over two years now and has received excellent care throughout her stay. Always helpful and very caring staff and any queries the manager is always available to reply to an email! Thank you.
08 July 2023
My mother has lived at Willow Tree Lodge for around 18 months and is very happy and settled there. The staff are kind, courteous and supportive at all times. It feels like her home not just a home. There are lots of activities and occasional outings tailored to an individual's mobility and capacity - I know residents have appreciated spontaneous walks or visits to the seaside.
11 November 2021
Every member of the care staff that I had interaction with were very caring to the residents and safety was the number one issue during these times. I visited every other day so can honestly say that I spent a lot of quality time at the home. The team work well together, under good leadership, for the benefit of the residents and it shows. It is hard to leave a family member in new surroundings but this has been a blessing and my mother has found her ‘new home’ and is very happy, which makes us happy! A great place.
10 November 2021
I could not be happier that my mother is in Willow Tree Lodge. Visiting is a pleasure as she’s always so full of enthusiasm. As a lifelong lover of music and dancing, she particularly loves the entertainment and is usually first on the floor! The staff are excellent, very caring and fun, she loves the food, which is of a very high standard and the management team are great - always engaged and accessible. We have been very impressed with their handling of the difficult situation over the last 21 months or so!
10 November 2021
Mum has been at Willow Tree Lodge for almost two years, her care has been exemplary despite the difficulties that the pandemic and lockdown have brought. Wonderful place, excellent staff and first class care!
10 November 2021
My mother has been at Willow Tree Lodge for nearly 4 years. She has a lovely bedroom and is extremely happy there. The staff are very caring and attentive and she says they can't do enough for her. The chef is very good and she loves the food; of which apparently there is a choice. I wouldn't hesitate to recommend Willow Tree Lodge as I have been very happy with my mother's treatment. They have also coped very well with the pandemic and have kept our relatives as safe as possible.
10 November 2021
My 93-year-old mum is very comfortable and well-cared for at Willow Tree Lodge. She is in lovely surroundings and the staff are wonderful, she tells me how marvellous they are every time I see her and what a nice place it is!
10 November 2021
Willow Tree Lodge staff team are not just a wonderful group of people, they are an extension to our family! The care and love that they give to our Mum is outstanding. Throughout the last year of covid restrictions, we have known that Mum has been extremely well cared for and loved. Her dementia needs have been so carefully and lovingly met. She is so happy in her own world which is largely due to the stimulation and personal care of the staff team. They treat Mum as an individual and ensure that her care is highly personalized and at her own pace. We would thoroughly recommend this care home to others as the care, love and attention to individual needs is phenomenal. A home from home and family ethos is evident throughout the whole home. We can never put into words how grateful we are to the manager and the whole team for how much they have done for Mum especially over this intense last year.
10 November 2021
My Aunt has been a resident for nearly 6 months now and she tells me every visit that she enjoys it there, and she's well looked after.
10 November 2021
My Mother had been a resident at Willow Tree Lodge since 1st February 2016. She has a lovely garden facing room. She has been extremely happy there. The staff are absolutely amazing. So attentive and caring. The manager is an outstanding manager. Always available for a chat. So caring and kind with the residence and always there for them. The food also is outstanding, fresh local produce. We have had many a Sunday roast with my Mother, always made welcome. So happy my Mother is a resident at Willow Tree Lodge. The manager will be sadly missed.
09 March 2021
From the outset, when we first made an enquiry at the home, we have been so impressed with the level of care and attention from the manager and the team. This has continued from when we moved Mum in, up until the current day. The team at the home are fantastic with nothing ever being too much bother. We cannot rate the home highly enough. Thank you to the manager and her team for everything you all do and for giving us peace of mind that Mum is receiving the very best care.