Submit a Review for Barchester Harper Fields
Albany Lane, Balsall Common, Coventry, CV7 7SR
View Full Details of Barchester Harper FieldsLatest Reviews for Barchester Harper Fields
17 March 2025
My mother was still poorly on arrival to Harper Fields. The care from the Nurses care manager, carers, Ancilliary staff then and subsequently, have improved my mothers quality of life. The staff treat everyone as an individual, with respect and patience. The personal care and hygiene is a credit to the staff. Even on the busiest of days the Residents are calm and give time. Attention to detail is excellent.
11 March 2025
I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay. The food was very disappointing - bland and lacking in variation. This was a shame given how excellent and dedicated the staff are.
30 October 2024
Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.
15 October 2024
I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been. The facilities are excellent and the whole home is always kept very clean and tidy.
26 September 2024
My husband has become very calm since moving into Barchester Harper Fields. The activities, he won't join in group work. It is nice to know he is well cared for and in a safe place.
23 September 2024
My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful, caring people.
24 July 2024
New decorations are very nice. My mum enjoys the spa bath. I feel that the menu is very repetitive and vegetarian choices are poor. I would question the nutritional value of items such as "courgette gratin" and ratatouille, alongside mushroom stroganoff or mixed vegetable casserole. The entertainment, even taking into account the lack of an entertainment leader, has been very poor. Walks around the grounds is dependent on the weather and numbers limited. There are not many occasions when wheelchair users are taken out. Room visits and pamper sessions are also restricted by staff availability and resources.
09 July 2024
Mum came to Barchester Harper Fields as respite care. She has terminal cancer and was finding it hard to cope at home on her own. She found it hard to adjust at first but did adjust and began to get involved in care home life. Mum is not too keen on the food as it has deteriorated since she came here, she only likes a soft diet and there is inconsistency in the quality. Communication has been patchy at times and Mum's care has been affected by this. I do feel Mum is safe and on the whole, well looked after. Consistency with staff has also been an issue.
19 June 2024
Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.
05 June 2024
My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.
14 May 2024
Have been here since January and have gradually settled in. I have found most of the carers kind and helpful and try to understand what I would like them to do for me. Some find my spoken English difficult to understand but we do get it eventually.
19 April 2024
My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The care, warmth and compassion is outstanding. Thank you.
08 April 2024
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of activities taking place each day which gets my mother out of her room and allows her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands. And I wouldn't put her in any other care home.
02 April 2024
I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring, tranquil, warm, clean, happy place.
19 March 2024
I visited the care home and was pleased to see and feel what a caring environment you provided for all of the residents. I also felt that all staff were friendly and the home was safe and secure and well-maintained.
29 February 2024
Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making a good start. Hope minibus trips resume and weekly entertainments re-start. Feel reassured by talking about safety and security.
22 January 2024
This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on.
17 January 2024
I would just like to say a big thank you to all the staff who worked on Christmas Day and looked after my mother-in-law and her cousin who came for the day and enjoyed Christmas dinner together. This is something that they had done together for many years prior and means a lot to them both. They said the dinner was lovely and so much of it and that one staff member, in particular, was wonderful looking after them and they had a fabulous time. Thank you. I would also like to say that all the staff are amazing in what they do and that without them we would be lost, they are there not only for my mother-in-law but also for us and nothing is ever too much trouble and they always go the extra mile. Thank you
13 November 2023
I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and entertainment.
13 November 2023
I visited my friend today, Friday 3rd November. The entertainment for the afternoon was cancelled so the activities co-ordinator and the team delivered a fabulous afternoon of games and karaoke. What a great afternoon. Well done girls. Everyone had a great time.
Latest Reviews for Barchester Harper Fields
17 March 2025
My mother was still poorly on arrival to Harper Fields. The care from the Nurses care manager, carers, Ancilliary staff then and subsequently, have improved my mothers quality of life. The staff treat everyone as an individual, with respect and patience. The personal care and hygiene is a credit to the staff. Even on the busiest of days the Residents are calm and give time. Attention to detail is excellent.
11 March 2025
I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay. The food was very disappointing - bland and lacking in variation. This was a shame given how excellent and dedicated the staff are.
30 October 2024
Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.
15 October 2024
I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been. The facilities are excellent and the whole home is always kept very clean and tidy.
26 September 2024
My husband has become very calm since moving into Barchester Harper Fields. The activities, he won't join in group work. It is nice to know he is well cared for and in a safe place.
23 September 2024
My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful, caring people.
24 July 2024
New decorations are very nice. My mum enjoys the spa bath. I feel that the menu is very repetitive and vegetarian choices are poor. I would question the nutritional value of items such as "courgette gratin" and ratatouille, alongside mushroom stroganoff or mixed vegetable casserole. The entertainment, even taking into account the lack of an entertainment leader, has been very poor. Walks around the grounds is dependent on the weather and numbers limited. There are not many occasions when wheelchair users are taken out. Room visits and pamper sessions are also restricted by staff availability and resources.
09 July 2024
Mum came to Barchester Harper Fields as respite care. She has terminal cancer and was finding it hard to cope at home on her own. She found it hard to adjust at first but did adjust and began to get involved in care home life. Mum is not too keen on the food as it has deteriorated since she came here, she only likes a soft diet and there is inconsistency in the quality. Communication has been patchy at times and Mum's care has been affected by this. I do feel Mum is safe and on the whole, well looked after. Consistency with staff has also been an issue.
19 June 2024
Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.
05 June 2024
My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.
14 May 2024
Have been here since January and have gradually settled in. I have found most of the carers kind and helpful and try to understand what I would like them to do for me. Some find my spoken English difficult to understand but we do get it eventually.
19 April 2024
My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The care, warmth and compassion is outstanding. Thank you.
08 April 2024
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of activities taking place each day which gets my mother out of her room and allows her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands. And I wouldn't put her in any other care home.
02 April 2024
I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring, tranquil, warm, clean, happy place.
19 March 2024
I visited the care home and was pleased to see and feel what a caring environment you provided for all of the residents. I also felt that all staff were friendly and the home was safe and secure and well-maintained.
29 February 2024
Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making a good start. Hope minibus trips resume and weekly entertainments re-start. Feel reassured by talking about safety and security.
22 January 2024
This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on.
17 January 2024
I would just like to say a big thank you to all the staff who worked on Christmas Day and looked after my mother-in-law and her cousin who came for the day and enjoyed Christmas dinner together. This is something that they had done together for many years prior and means a lot to them both. They said the dinner was lovely and so much of it and that one staff member, in particular, was wonderful looking after them and they had a fabulous time. Thank you. I would also like to say that all the staff are amazing in what they do and that without them we would be lost, they are there not only for my mother-in-law but also for us and nothing is ever too much trouble and they always go the extra mile. Thank you
13 November 2023
I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and entertainment.
13 November 2023
I visited my friend today, Friday 3rd November. The entertainment for the afternoon was cancelled so the activities co-ordinator and the team delivered a fabulous afternoon of games and karaoke. What a great afternoon. Well done girls. Everyone had a great time.