Submit a Review for Haven Residential Care Home
36-38 Wellington Road, Hatch End, Pinner, HA5 4NL
View Full Details of Haven Residential Care HomeLatest Reviews for Haven Residential Care Home
26 February 2025
Always good. Mum is really happy and being very well looked after.
17 December 2024
The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.
10 December 2024
A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is great in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.
02 December 2024
The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.
07 November 2024
As a family, we were delighted with the level of care which the team afforded my Dad. Such a warm and welcoming Home with a lovely atmosphere. The food was also very good, something which I know Dad enjoyed a great deal during his stay. Thank you again sincerely for all your kindness and for making Dad's stay such a happy one.
16 September 2024
Staff very good, very homely feeling, nice, bright lounge, and a lovely garden area.
30 August 2024
My wife has been resident at the Haven for a year and she is being looked after far better than I was able to manage. She is content. All staff are competent, appear to be well-trained, are happy to be there, and are unfailingly pleasant. Communication between staff and relatives is very good which gives confidence that residents are being well looked after and that any necessary changes in medication or treatment are only made after consultation and agreement. It is a pleasant place to visit.
23 April 2024
I do believe Haven is the best care home my mother could be in. It is well furnished and very clean, it has a lovely atmosphere, and there are plenty of activities for residents to take part in. It is quite a small home, which means that it's able to give a very personal level of service that larger homes can't. The staff know the residents well and seem happy to be working there. They genuinely do their best to provide the highest level of care for my Mum, who has been a resident for 10 years now, and who is very happy with everything.
27 March 2024
Whenever I have visited a friend who is a resident over the last six months or so I have found the staff very welcoming and very caring for the residents. The rooms and hallways are kept very clean and comfortable. There is always a pleasant feeling when being in The Haven.
12 February 2024
Happy welcoming place to visit. Everyone is very helpful.
09 February 2024
Over the past couple years, my father has been very happy, his temper has calmed down and staff are very competent and treat him with respect.
08 February 2024
My father has been at the Haven since 2021, the level of care we think is excellent, with the ability to manage his individual needs. All the staff are lovely people to deal with and communication us excellent.
18 January 2024
My mother has been at the Haven since May 2023 and has received the most amazing care. She came out of hospital care after breaking her leg badly and had spent 6 months in bed. The team at the Haven were confident they could get her walking again even though the hospital told me that was unlikely. Mum is now able to walk with help and is growing in confidence. All the staff are very caring and attentive with nothing being too much trouble. The food is excellent and a good choice every day. The communication from the home is excellent. I often pop in at random times and I am always met with plenty of staff and activities going on during the day. In the summer the garden was a great place to sit on a Sunday with Mum and enjoy the weather. Overall I am very impressed with what the Haven has been able to achieve for my very elderly mother.
17 January 2024
Lovely welcoming. Nice people. I always prefer to come twice a week.
06 December 2023
My brother moved into Haven Care Home only 2 weeks ago. Settled in very quickly after having to move from another home that was closing down. Staff have all been very helpful and always let me know if there is a problem. Lovely home, beautifully kept and so far no problems. Very happy with it.
04 December 2023
The staff are excellent and all nurses are wonderful.
02 June 2023
I have seen four other care homes over the last ten years, this is by far the best. The building is light, airy and spacious. The staff is attentive helpful and caring with very few acceptions. There is a genuine effort made to engage with the residents, although sadly some don't appreciate the work put in, the staff keeps going.
23 February 2023
Have worked in four residential homes as an admin assistant and activities coordinator and there is no doubt that Haven Residential Care Home is by far the best. Very lovely carers, very friendly manager and excellent food. There is nothing to dislike about Haven and would have no hesitation to recommend it to my friends.
20 February 2023
Very friendly and caring staff, nicely furnished, spacious home which is kept very clean. Staff are responsive to feedback and suggestions. The home has an excellent garden. The home is located near the high street.
16 February 2023
My mother has been a resident for nearly eight years and I have always found the care to be of good quality. With a couple of exceptions, they have always been kind, respectful and helpful to Mum and her family. Over the years, there have been several changes in the management team which has been disruptive but the present manager, assistant manager, the office staff and reception are all excellent. I would like to see Mum's room cleaned more thoroughly.
Latest Reviews for Haven Residential Care Home
26 February 2025
Always good. Mum is really happy and being very well looked after.
17 December 2024
The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.
10 December 2024
A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is great in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.
02 December 2024
The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.
07 November 2024
As a family, we were delighted with the level of care which the team afforded my Dad. Such a warm and welcoming Home with a lovely atmosphere. The food was also very good, something which I know Dad enjoyed a great deal during his stay. Thank you again sincerely for all your kindness and for making Dad's stay such a happy one.
16 September 2024
Staff very good, very homely feeling, nice, bright lounge, and a lovely garden area.
30 August 2024
My wife has been resident at the Haven for a year and she is being looked after far better than I was able to manage. She is content. All staff are competent, appear to be well-trained, are happy to be there, and are unfailingly pleasant. Communication between staff and relatives is very good which gives confidence that residents are being well looked after and that any necessary changes in medication or treatment are only made after consultation and agreement. It is a pleasant place to visit.
23 April 2024
I do believe Haven is the best care home my mother could be in. It is well furnished and very clean, it has a lovely atmosphere, and there are plenty of activities for residents to take part in. It is quite a small home, which means that it's able to give a very personal level of service that larger homes can't. The staff know the residents well and seem happy to be working there. They genuinely do their best to provide the highest level of care for my Mum, who has been a resident for 10 years now, and who is very happy with everything.
27 March 2024
Whenever I have visited a friend who is a resident over the last six months or so I have found the staff very welcoming and very caring for the residents. The rooms and hallways are kept very clean and comfortable. There is always a pleasant feeling when being in The Haven.
12 February 2024
Happy welcoming place to visit. Everyone is very helpful.
09 February 2024
Over the past couple years, my father has been very happy, his temper has calmed down and staff are very competent and treat him with respect.
08 February 2024
My father has been at the Haven since 2021, the level of care we think is excellent, with the ability to manage his individual needs. All the staff are lovely people to deal with and communication us excellent.
18 January 2024
My mother has been at the Haven since May 2023 and has received the most amazing care. She came out of hospital care after breaking her leg badly and had spent 6 months in bed. The team at the Haven were confident they could get her walking again even though the hospital told me that was unlikely. Mum is now able to walk with help and is growing in confidence. All the staff are very caring and attentive with nothing being too much trouble. The food is excellent and a good choice every day. The communication from the home is excellent. I often pop in at random times and I am always met with plenty of staff and activities going on during the day. In the summer the garden was a great place to sit on a Sunday with Mum and enjoy the weather. Overall I am very impressed with what the Haven has been able to achieve for my very elderly mother.
17 January 2024
Lovely welcoming. Nice people. I always prefer to come twice a week.
06 December 2023
My brother moved into Haven Care Home only 2 weeks ago. Settled in very quickly after having to move from another home that was closing down. Staff have all been very helpful and always let me know if there is a problem. Lovely home, beautifully kept and so far no problems. Very happy with it.
04 December 2023
The staff are excellent and all nurses are wonderful.
02 June 2023
I have seen four other care homes over the last ten years, this is by far the best. The building is light, airy and spacious. The staff is attentive helpful and caring with very few acceptions. There is a genuine effort made to engage with the residents, although sadly some don't appreciate the work put in, the staff keeps going.
23 February 2023
Have worked in four residential homes as an admin assistant and activities coordinator and there is no doubt that Haven Residential Care Home is by far the best. Very lovely carers, very friendly manager and excellent food. There is nothing to dislike about Haven and would have no hesitation to recommend it to my friends.
20 February 2023
Very friendly and caring staff, nicely furnished, spacious home which is kept very clean. Staff are responsive to feedback and suggestions. The home has an excellent garden. The home is located near the high street.
16 February 2023
My mother has been a resident for nearly eight years and I have always found the care to be of good quality. With a couple of exceptions, they have always been kind, respectful and helpful to Mum and her family. Over the years, there have been several changes in the management team which has been disruptive but the present manager, assistant manager, the office staff and reception are all excellent. I would like to see Mum's room cleaned more thoroughly.