Submit a Review for Iffley Residential and Nursing Home
Anne Greenwood Close, Iffley, Oxford, OX4 4DN
View Full Details of Iffley Residential and Nursing HomeLatest Reviews for Iffley Residential and Nursing Home
06 February 2025
The staff are excellent, polite, caring. The place is always clean and odour free. The food is always good quality, however some strange things on menu, vegetables need more cooking.
09 December 2024
My Mother has been at Iffley since May 2024. The staff work very hard on her behalf. She is looked after very well by an excellent team of nurses and carers. The facilities are kept very clean and the food is of high quality and well presented. It looks nice and you want to eat it! Thanks to all the staff at Iffley.
20 September 2024
End-of-life care for my father. The staff treated him with dignity and respected any choices he made. The admin staff are excellent saw we needed a long bed and ordered it for him. Warmingly greeted by the staff and management when entering the building/floors.
20 September 2024
My father was admitted to the care home in August for palliative care. He was treated with the utmost respect and dignity and nothing was too much trouble. The staff took their time to explain everything to us and were always polite and friendly. If we had any concerns or worries they were there to listen to us any time the the day or night. Gold Star! The level of care my dad received was outstanding, compassionate and dignified.
03 September 2024
My mother really did not like this place. She was admitted to the residential floor which wasn't too bad. They put her on a table for all meals with a man who didn't speak and failed to engage her in any of their activities (maybe Mum's fault). She was moved upstairs to the nursing floor when she got worse. I was not impressed with the room she was given. The staff here varied a lot. Some of them were lazy (on their phones when Mum's fingernails were black) but the nurse was good. The worst thing was they forgot her 98th birthday but made amends by holding a party later for her. The food, I'm afraid, was pretty awful. She wasn't the easiest resident - but I expected a more caring attitude.
29 August 2024
Very impressed. Only a slight blip - no one on the desk when I arrived and no one to say what to do or where to go. Similarly needed help to get out and didn't know what to do. This could have been indicated on arrival. Lovely home. My cousin looked very well.
23 April 2024
My Mother-in-law, who had dementia, has recently passed away at Iffley after staying with them for just over 2 years. The care and support she received was excellent. I would highly recommend the staff and the home. In her final year, a lot of time was spent in bed and during this time she was free from bed sores, a fantastic achievement. They kept her engaged in activities taking place in the home, either in her room or, if she was happy to get out of bed, in other areas of the home. She celebrated her 90th birthday the month before she passed away, and a lot of fuss was given, with her room decorated, when we arrived at 10:30 am she was up and dressed beautifully, enjoying music with visiting Oxford Uni students. It was a lovely day and one we will treasure. She was also delighted that on the day she had double cake, once in the morning with us and another in the afternoon with the other residents. Thank you to all the staff for your support on a difficult journey.
27 March 2024
My husband has been in Iffley Residential and Nursing Home for a year, due to dementia beyond my ability to care. He has been on both the ground and first floor. I have found the staff to be truly caring and patient, cheerful and straightforward. They have acted appropriately when the need for medication was possible. My husband is not unhappy, apart from frustration with his condition. He is good-natured but not always easy to deal with. His walking has become very difficult and unsteady. The staff are very patient in helping him to the toilet, washing him and changing his clothes. His room is wired with security devices such that, if he gets up from his chair or bed alone, an alarm goes off. I feel there are too many snacks, willpower being weak, and have felt I could say so! Knowing my husband’s condition will only get worse it is good to know that there are nursing facilities on the top floor. I am pleased that, if our life had to take this turn, I was offered a place at Iffley.
18 March 2024
I have been very happy with my mother’s care at Sanctuary over the past 3 years. The staff are excellent and the atmosphere in the home is very positive and friendly. There are regular opportunities to provide feedback and attend relatives’ meetings.
15 March 2024
What an excellent place! The carers, caterers, cleaners and management are brilliant. They all care for the residents with compassion. The atmosphere is uplifting with lots of laughter!
14 March 2024
Quite happy with the friendly staff. They deal with any issues I have. She occasionally has other people's clothes placed in her room. Perhaps more attention should be given to labelled clothes. Mum enjoys her activities especially Bingo.
14 March 2024
We have been very happy with the standards of service provided for my mum. The staff are always, friendly, and really easy to chat to about Mum and offer lots of support for us as a family as it has been a difficult decision putting Mum in a home for all of us. She seems very settled and happy now. She has put on some weight as eating so much better and the nurses really seem to care and engage well with her. Admin and reception have always been super helpful and informative. I have only had one negative experience of a staff member who I felt spoke to me and Mum quite abruptly and came over as quite rude. I rarely see her on the floor so I hope that she has very little to do with my mum and next time will flag to management if I feel uncomfortable. Apart from that, all the staff have been so very lovely.
12 March 2024
My father was admitted to this so called residential home after staying there originally for respite care. At first we thought he would be happy there but circumstances soon proved otherwise. With one or two exceptions the staff are lazy and the managerial team uncooperative. My father was semi mobile when first admitted but on many occasions we would arrive at midday to find him still bed bound and unwashed. He was put on a “behavioural chart” following one incident that I agree was unacceptable but was basically “name calling” and certainly did not warrant the action taken. We found food trodden into the carpet which had been left in situ for over 24 hours, incidents of prescribed medication not being administered, being left in a soiled condition for hours during the night and staff not answering residents' bells when they were being called. If your relative is bed bound and does not require much care Iffley is ideal. If they wish to have some kind of life look elsewhere!
12 March 2024
Warm friendly staff. Nice room/facilities. Possibly not enough care staff: my dad had not had a shower during his stay. Previous visits I noticed my dad had not had a shower for 12 days. He was a bit under-stimulated on his previous visit but more people seemed to be around recently.
09 January 2024
This year has been my fourth Christmas here and easily the worst. No offer of anyone putting lights in my room and looking out of my room to bare off white walls. The worst part of the holidays was the poor standard of frozen processed food we were given. The chef's special at supper was bad quality, the gala pie did not have much pork in it and I don't know what was in the mini flans because all I could taste was pastry. I want to make it plain that none of this was the chef's fault, he can only cook with what he is given. I think that the top management at Sanctuary must have cut the food bill and spent the money on redecorating the corridors and doors and refurbishing the kitchens. The doors are all white so it is difficult to know when you are near your room. Also, all the members of staff wear the same coloured dental uniform so it looks and feels like I am living in a dental surgery.
14 December 2023
As a friend, I visit him every two weeks and have always found him well looked after and cared for.
31 July 2023
All staff are helpful and friendly. My aunt seems to be well cared for and as happy as she can be.
11 July 2023
She is well looked after. The home is very homely, and the care staff are very professional and caring.
06 March 2023
Mum has been at Iffley sanctuary since 2018. She was a resident on the ground floor for the first three years and made friends, and there was an amazing continuity with the staff. Since Covid, Mum has moved to the first floor. She is very well looked after, but staff continuity is not so good; NHS needs to look after them better. Office and admin are always excellent and always reply to emails quickly. Very good care home.
28 February 2023
The quality of care is very good. The environment is clean and pleasant. The rooms are spacious with garden access. The staff are very caring. There are good activities. We are please with the choice of this home. My mum is happy here.
Latest Reviews for Iffley Residential and Nursing Home
06 February 2025
The staff are excellent, polite, caring. The place is always clean and odour free. The food is always good quality, however some strange things on menu, vegetables need more cooking.
09 December 2024
My Mother has been at Iffley since May 2024. The staff work very hard on her behalf. She is looked after very well by an excellent team of nurses and carers. The facilities are kept very clean and the food is of high quality and well presented. It looks nice and you want to eat it! Thanks to all the staff at Iffley.
20 September 2024
End-of-life care for my father. The staff treated him with dignity and respected any choices he made. The admin staff are excellent saw we needed a long bed and ordered it for him. Warmingly greeted by the staff and management when entering the building/floors.
20 September 2024
My father was admitted to the care home in August for palliative care. He was treated with the utmost respect and dignity and nothing was too much trouble. The staff took their time to explain everything to us and were always polite and friendly. If we had any concerns or worries they were there to listen to us any time the the day or night. Gold Star! The level of care my dad received was outstanding, compassionate and dignified.
03 September 2024
My mother really did not like this place. She was admitted to the residential floor which wasn't too bad. They put her on a table for all meals with a man who didn't speak and failed to engage her in any of their activities (maybe Mum's fault). She was moved upstairs to the nursing floor when she got worse. I was not impressed with the room she was given. The staff here varied a lot. Some of them were lazy (on their phones when Mum's fingernails were black) but the nurse was good. The worst thing was they forgot her 98th birthday but made amends by holding a party later for her. The food, I'm afraid, was pretty awful. She wasn't the easiest resident - but I expected a more caring attitude.
29 August 2024
Very impressed. Only a slight blip - no one on the desk when I arrived and no one to say what to do or where to go. Similarly needed help to get out and didn't know what to do. This could have been indicated on arrival. Lovely home. My cousin looked very well.
23 April 2024
My Mother-in-law, who had dementia, has recently passed away at Iffley after staying with them for just over 2 years. The care and support she received was excellent. I would highly recommend the staff and the home. In her final year, a lot of time was spent in bed and during this time she was free from bed sores, a fantastic achievement. They kept her engaged in activities taking place in the home, either in her room or, if she was happy to get out of bed, in other areas of the home. She celebrated her 90th birthday the month before she passed away, and a lot of fuss was given, with her room decorated, when we arrived at 10:30 am she was up and dressed beautifully, enjoying music with visiting Oxford Uni students. It was a lovely day and one we will treasure. She was also delighted that on the day she had double cake, once in the morning with us and another in the afternoon with the other residents. Thank you to all the staff for your support on a difficult journey.
27 March 2024
My husband has been in Iffley Residential and Nursing Home for a year, due to dementia beyond my ability to care. He has been on both the ground and first floor. I have found the staff to be truly caring and patient, cheerful and straightforward. They have acted appropriately when the need for medication was possible. My husband is not unhappy, apart from frustration with his condition. He is good-natured but not always easy to deal with. His walking has become very difficult and unsteady. The staff are very patient in helping him to the toilet, washing him and changing his clothes. His room is wired with security devices such that, if he gets up from his chair or bed alone, an alarm goes off. I feel there are too many snacks, willpower being weak, and have felt I could say so! Knowing my husband’s condition will only get worse it is good to know that there are nursing facilities on the top floor. I am pleased that, if our life had to take this turn, I was offered a place at Iffley.
18 March 2024
I have been very happy with my mother’s care at Sanctuary over the past 3 years. The staff are excellent and the atmosphere in the home is very positive and friendly. There are regular opportunities to provide feedback and attend relatives’ meetings.
15 March 2024
What an excellent place! The carers, caterers, cleaners and management are brilliant. They all care for the residents with compassion. The atmosphere is uplifting with lots of laughter!
14 March 2024
Quite happy with the friendly staff. They deal with any issues I have. She occasionally has other people's clothes placed in her room. Perhaps more attention should be given to labelled clothes. Mum enjoys her activities especially Bingo.
14 March 2024
We have been very happy with the standards of service provided for my mum. The staff are always, friendly, and really easy to chat to about Mum and offer lots of support for us as a family as it has been a difficult decision putting Mum in a home for all of us. She seems very settled and happy now. She has put on some weight as eating so much better and the nurses really seem to care and engage well with her. Admin and reception have always been super helpful and informative. I have only had one negative experience of a staff member who I felt spoke to me and Mum quite abruptly and came over as quite rude. I rarely see her on the floor so I hope that she has very little to do with my mum and next time will flag to management if I feel uncomfortable. Apart from that, all the staff have been so very lovely.
12 March 2024
My father was admitted to this so called residential home after staying there originally for respite care. At first we thought he would be happy there but circumstances soon proved otherwise. With one or two exceptions the staff are lazy and the managerial team uncooperative. My father was semi mobile when first admitted but on many occasions we would arrive at midday to find him still bed bound and unwashed. He was put on a “behavioural chart” following one incident that I agree was unacceptable but was basically “name calling” and certainly did not warrant the action taken. We found food trodden into the carpet which had been left in situ for over 24 hours, incidents of prescribed medication not being administered, being left in a soiled condition for hours during the night and staff not answering residents' bells when they were being called. If your relative is bed bound and does not require much care Iffley is ideal. If they wish to have some kind of life look elsewhere!
12 March 2024
Warm friendly staff. Nice room/facilities. Possibly not enough care staff: my dad had not had a shower during his stay. Previous visits I noticed my dad had not had a shower for 12 days. He was a bit under-stimulated on his previous visit but more people seemed to be around recently.
09 January 2024
This year has been my fourth Christmas here and easily the worst. No offer of anyone putting lights in my room and looking out of my room to bare off white walls. The worst part of the holidays was the poor standard of frozen processed food we were given. The chef's special at supper was bad quality, the gala pie did not have much pork in it and I don't know what was in the mini flans because all I could taste was pastry. I want to make it plain that none of this was the chef's fault, he can only cook with what he is given. I think that the top management at Sanctuary must have cut the food bill and spent the money on redecorating the corridors and doors and refurbishing the kitchens. The doors are all white so it is difficult to know when you are near your room. Also, all the members of staff wear the same coloured dental uniform so it looks and feels like I am living in a dental surgery.
14 December 2023
As a friend, I visit him every two weeks and have always found him well looked after and cared for.
31 July 2023
All staff are helpful and friendly. My aunt seems to be well cared for and as happy as she can be.
11 July 2023
She is well looked after. The home is very homely, and the care staff are very professional and caring.
06 March 2023
Mum has been at Iffley sanctuary since 2018. She was a resident on the ground floor for the first three years and made friends, and there was an amazing continuity with the staff. Since Covid, Mum has moved to the first floor. She is very well looked after, but staff continuity is not so good; NHS needs to look after them better. Office and admin are always excellent and always reply to emails quickly. Very good care home.
28 February 2023
The quality of care is very good. The environment is clean and pleasant. The rooms are spacious with garden access. The staff are very caring. There are good activities. We are please with the choice of this home. My mum is happy here.