Submit a Review for Silvermere Care Home - Avery Healthcare
Redhill Road, Cobham, KT11 1EF
View Full Details of Silvermere Care Home - Avery HealthcareLatest Reviews for Silvermere Care Home - Avery Healthcare
20 March 2025
I would like to experience the time Visited my brother. Everybody is extremely nice to me from the management to the worker. There is no word to explain the kindness and the compationate to Word and to word The patient. The workers and The Management trained very well How to deal with visitors and The patients- for future position. Thank You.
09 December 2024
My mother has been a resident at Silvermere for over 11 years (she moved there in August 2013). We have had numerous managers and staff members over that time, some have been better than others. The current manager has really elevated the attitude and ethos of Silvermere. Both the residents and staff members seem so much more relaxed and happy. She is a terrific manager. We all hope she stays!
29 October 2024
My mum is very happy here. She has a lovely room and the staff are very caring and responsive. The new general manager is lovely and very approachable. She mixes well with the residents and is getting to know them all and their needs.
28 October 2024
I had a fall in my house and fell and broke my collarbone. I was living on my own. My neighbours came and helped me. I went to the hospital and my children decided to bring me to Silvermere. When I came here it has all been good. I have nothing but praise to give the home. The new manager has been a great help and I am happy.
16 October 2024
It's a first-class care home. The staff is very helpful and I enjoyed the meals here. I would surely recommend this care home to all my friends. I feel that it was the right decision that I made to come to Silvermere for my stay and I feel now that I have got my strength back.
16 October 2024
I have noticed a huge improvement in the general atmosphere here. In the past couple of weeks, so much more going on. Happy atmosphere, more treats in the kitchen all since a particular someone has arrived!
03 October 2024
Well cared for and staff are exceptional, the only complaint is that the food is not up to the standard expected. The quality and choice are not in line with the monthly charges. My wife is also here as a dementia patient and I couldn't say enough about how well the staff look after her and all the other people with this awful disease. Their staff's care and patience are remarkable.
17 September 2024
Before choosing Silvermere, I thoroughly researched care homes for my Mum, visiting over 8 facilities that often failed CQC inspections. Discovering Silvermere was a relief as it surpassed others in quality and affordability. My Mum moved in in 2013 and received exceptional care, feeling happy and safe due to the dedicated staff's efforts. They improved her well-being through proper medication and care and we're always in close communication with me about everything. The friendly atmosphere, delicious food, and high cleanliness standards at Silvermere distinguished it. When my blind Uncle needed care, Silvermere provided excellent support. Both my Mum and Uncle valued the caring staff, forming genuine deep relationships. My strong bond with the staff and residents at Silvermere over the years made them feel like a second family, with my Mum preferring the vibrant life there over a live-in carer at her home due to the enriching experiences and joy found at Silvermere.
20 May 2024
After viewing various local care homes, Silvermere stood out to us as the best fit for my grandmother. Moving her to a care home was never something we thought would happen, but the staff at Silvermere made the transition as smooth as possible for her. Staff are kind, warm and friendly and very knowledgable. There is a real sense of community with residents being able to socialise and settle at their own pace with support. Nothing is too much trouble. They’ve gone above and beyond to ensure that my grandma has felt safe and looked after and supported us as a family too. The standard of upkeep in the home by far outweighs anywhere else. It has a homely feel and is maintained to an exceptional standard. The outlook on the grounds and the lake is exceptional and provides a lovely haven for residents to sit and enjoy the outside environment. Christmas and birthdays residents are always made to feel that extra bit special.
07 May 2024
I had to find a care home quickly, without an appointment I decided to call into Silvermere. The receptionist directed me straight through to the general manager, immediately I felt reassured, the cup of tea also helped. My first question was I think I need to book some respite care, what do I do? The general manager asked me about the situation and let me talk. I left over two hours later with a clear plan in place, including an assessment the following day. I was there four days later settling in a new resident, starting with fish and chips for lunch - perfect.
01 March 2024
My grandfather has settled in very well and the team were extremely helpful during this process. They wanted to know a lot about his life. He is very happy and settled.
06 June 2023
I went with my dad to see my grandfather in Silvermere. We weren't too sure what to expect as he has always been against care homes. The staff would give my dad regular updates on how he was and what he had been up to. But actually coming in and seeing my grandfather happy made my day. Sitting chatting with some other residents about past events. It was nice to see my grandfather so happy. My dad said he was a very quiet man after my grandma past four years ago - never went out and never chatted with anyone. So thank you to all the team who made my grandfather's stay a great one and helped him be himself again.
20 April 2023
Lovely place. Visited my aunty, and what a beautiful home it is. Very friendly staff, and everyone seems very happy residing there. My aunty has already expressed she is exploring to stay permanently. Thank you to the home team.
05 April 2023
I have been visiting Silvermere for over five years now to see my friend there. He is now 96 and blind. I have always found the staff there very helpful and supportive of the extra needs that he requires, as his needs are slightly different due to his sight loss. The building is always bright and clean, and there is often music playing in the atrium, where they have a refreshment bar that is always stocked with biscuits, cakes, fruits, crisps, and cold drinks, including freshly infused water and two wonderful coffee machines that make really lovely latte's (amongst other styles of course). They have a good few open days per year, where relatives and friends can come in and share food and music or special events, like Christmas and Easter, and they always hold a fabulous summer BBQ party too. This really is a great time to explore the beautiful gardens there and meet and talk to the other residents and their groups. I would recommend Silvermere to anyone who needs a care home.
28 February 2023
My father-in-law has settled very well in Silvermere Care Home and is enjoying the wide range of activities on offer. He has made friends and is never short of company. The staff are very attentive, helpful and supportive, and the facilities are great. He is very well cared for in every way. The home offers a very clean, tidy and happy environment to all its residents and is more like a quality hotel than a care home. My wife and I couldn’t be happier that he has found such a great place to live.
28 February 2023
A great care home with exceptional care. The manager has great knowledge and his staff follows his lead. My mother is very happy here and enjoys residing at Silvermere Care Home. Thanks to the Silvermere team.
23 February 2023
I visited my dad today, and I just wanted to say thank you, Silvermere staff. My dad is so happy there and has made so many friends. He absolutely loves the staff. It is so nice to see him happy and involved in activities. Such a difference from when he was at home.
13 February 2023
My sister was unable to continue loving at home once her husband died. She realised a relocation to be near her family was necessary. On her behalf, I viewed Silvermere and was impressed. They could provide the level of support she requires and a room was available so I reserved a place for her without hesitation. Arriving here four months ago, she appreciates the improvement in her quality of life and her well-being. From being frail she is now eating and sleeping well. Making new friends is helping her regain her self-esteem and she really enjoys our frequent visits and the time we spend together. A big thank you to the Silvermere team.
06 January 2023
My parents have been living at Silvermere for the last 18 months. I have previously posted about how happy we have been with all aspects of their care there. Sadly my mum died recently. Once again Silvermere went above and beyond what could be expected. Mum's carers came into her room to see her in her final hours and she loved seeing them. When she had died they shared tears with us and my father. Their compassion extended to my sister and me. We were offered buckets full of tea and hugs and anything else we needed. Finally as Mum left the building with the undertakers the staff lined the hallway to say goodbye, Even though several of them had finished their shifts a couple of hours earlier, they stayed behind to say goodbye to her. We were really touched by this. They came to her funeral and have continued to support us all. In fact, I now feel that the staff are more like friends than anything else. On Mum's behalf, THANK YOU, Silvermere.
01 November 2022
Silvermere Care Home is a wonderful place. It is set in woodland next to a lake. The moment my mother stepped through the doors, she was happy. The staff are vigilant and caring. Making sure residents are comfortable but offering independence too. Residents smile and look comfortable and content. They have an exquisite atrium with a lake view, a variety of public lounges, a cinema and a beautiful garden. Care is second to none. Everyone supports the needs of each individual resident. The staff are empathetic and sensitive in their care. Medical requirements are carefully monitored. A varied activity programme is offered daily for residents to opt into by choice, from armchair exercises to singing and beyond, with a selection of outings. Visitors are welcome at all times. Meals are a magical experience. Silver service three-course lunches are a joy each day with a trained chef and a keen eye on dietary needs. The management team offer a hands-on approach. They are always there for residents.
Latest Reviews for Silvermere Care Home - Avery Healthcare
20 March 2025
I would like to experience the time Visited my brother. Everybody is extremely nice to me from the management to the worker. There is no word to explain the kindness and the compationate to Word and to word The patient. The workers and The Management trained very well How to deal with visitors and The patients- for future position. Thank You.
09 December 2024
My mother has been a resident at Silvermere for over 11 years (she moved there in August 2013). We have had numerous managers and staff members over that time, some have been better than others. The current manager has really elevated the attitude and ethos of Silvermere. Both the residents and staff members seem so much more relaxed and happy. She is a terrific manager. We all hope she stays!
29 October 2024
My mum is very happy here. She has a lovely room and the staff are very caring and responsive. The new general manager is lovely and very approachable. She mixes well with the residents and is getting to know them all and their needs.
28 October 2024
I had a fall in my house and fell and broke my collarbone. I was living on my own. My neighbours came and helped me. I went to the hospital and my children decided to bring me to Silvermere. When I came here it has all been good. I have nothing but praise to give the home. The new manager has been a great help and I am happy.
16 October 2024
It's a first-class care home. The staff is very helpful and I enjoyed the meals here. I would surely recommend this care home to all my friends. I feel that it was the right decision that I made to come to Silvermere for my stay and I feel now that I have got my strength back.
16 October 2024
I have noticed a huge improvement in the general atmosphere here. In the past couple of weeks, so much more going on. Happy atmosphere, more treats in the kitchen all since a particular someone has arrived!
03 October 2024
Well cared for and staff are exceptional, the only complaint is that the food is not up to the standard expected. The quality and choice are not in line with the monthly charges. My wife is also here as a dementia patient and I couldn't say enough about how well the staff look after her and all the other people with this awful disease. Their staff's care and patience are remarkable.
17 September 2024
Before choosing Silvermere, I thoroughly researched care homes for my Mum, visiting over 8 facilities that often failed CQC inspections. Discovering Silvermere was a relief as it surpassed others in quality and affordability. My Mum moved in in 2013 and received exceptional care, feeling happy and safe due to the dedicated staff's efforts. They improved her well-being through proper medication and care and we're always in close communication with me about everything. The friendly atmosphere, delicious food, and high cleanliness standards at Silvermere distinguished it. When my blind Uncle needed care, Silvermere provided excellent support. Both my Mum and Uncle valued the caring staff, forming genuine deep relationships. My strong bond with the staff and residents at Silvermere over the years made them feel like a second family, with my Mum preferring the vibrant life there over a live-in carer at her home due to the enriching experiences and joy found at Silvermere.
20 May 2024
After viewing various local care homes, Silvermere stood out to us as the best fit for my grandmother. Moving her to a care home was never something we thought would happen, but the staff at Silvermere made the transition as smooth as possible for her. Staff are kind, warm and friendly and very knowledgable. There is a real sense of community with residents being able to socialise and settle at their own pace with support. Nothing is too much trouble. They’ve gone above and beyond to ensure that my grandma has felt safe and looked after and supported us as a family too. The standard of upkeep in the home by far outweighs anywhere else. It has a homely feel and is maintained to an exceptional standard. The outlook on the grounds and the lake is exceptional and provides a lovely haven for residents to sit and enjoy the outside environment. Christmas and birthdays residents are always made to feel that extra bit special.
07 May 2024
I had to find a care home quickly, without an appointment I decided to call into Silvermere. The receptionist directed me straight through to the general manager, immediately I felt reassured, the cup of tea also helped. My first question was I think I need to book some respite care, what do I do? The general manager asked me about the situation and let me talk. I left over two hours later with a clear plan in place, including an assessment the following day. I was there four days later settling in a new resident, starting with fish and chips for lunch - perfect.
01 March 2024
My grandfather has settled in very well and the team were extremely helpful during this process. They wanted to know a lot about his life. He is very happy and settled.
06 June 2023
I went with my dad to see my grandfather in Silvermere. We weren't too sure what to expect as he has always been against care homes. The staff would give my dad regular updates on how he was and what he had been up to. But actually coming in and seeing my grandfather happy made my day. Sitting chatting with some other residents about past events. It was nice to see my grandfather so happy. My dad said he was a very quiet man after my grandma past four years ago - never went out and never chatted with anyone. So thank you to all the team who made my grandfather's stay a great one and helped him be himself again.
20 April 2023
Lovely place. Visited my aunty, and what a beautiful home it is. Very friendly staff, and everyone seems very happy residing there. My aunty has already expressed she is exploring to stay permanently. Thank you to the home team.
05 April 2023
I have been visiting Silvermere for over five years now to see my friend there. He is now 96 and blind. I have always found the staff there very helpful and supportive of the extra needs that he requires, as his needs are slightly different due to his sight loss. The building is always bright and clean, and there is often music playing in the atrium, where they have a refreshment bar that is always stocked with biscuits, cakes, fruits, crisps, and cold drinks, including freshly infused water and two wonderful coffee machines that make really lovely latte's (amongst other styles of course). They have a good few open days per year, where relatives and friends can come in and share food and music or special events, like Christmas and Easter, and they always hold a fabulous summer BBQ party too. This really is a great time to explore the beautiful gardens there and meet and talk to the other residents and their groups. I would recommend Silvermere to anyone who needs a care home.
28 February 2023
My father-in-law has settled very well in Silvermere Care Home and is enjoying the wide range of activities on offer. He has made friends and is never short of company. The staff are very attentive, helpful and supportive, and the facilities are great. He is very well cared for in every way. The home offers a very clean, tidy and happy environment to all its residents and is more like a quality hotel than a care home. My wife and I couldn’t be happier that he has found such a great place to live.
28 February 2023
A great care home with exceptional care. The manager has great knowledge and his staff follows his lead. My mother is very happy here and enjoys residing at Silvermere Care Home. Thanks to the Silvermere team.
23 February 2023
I visited my dad today, and I just wanted to say thank you, Silvermere staff. My dad is so happy there and has made so many friends. He absolutely loves the staff. It is so nice to see him happy and involved in activities. Such a difference from when he was at home.
13 February 2023
My sister was unable to continue loving at home once her husband died. She realised a relocation to be near her family was necessary. On her behalf, I viewed Silvermere and was impressed. They could provide the level of support she requires and a room was available so I reserved a place for her without hesitation. Arriving here four months ago, she appreciates the improvement in her quality of life and her well-being. From being frail she is now eating and sleeping well. Making new friends is helping her regain her self-esteem and she really enjoys our frequent visits and the time we spend together. A big thank you to the Silvermere team.
06 January 2023
My parents have been living at Silvermere for the last 18 months. I have previously posted about how happy we have been with all aspects of their care there. Sadly my mum died recently. Once again Silvermere went above and beyond what could be expected. Mum's carers came into her room to see her in her final hours and she loved seeing them. When she had died they shared tears with us and my father. Their compassion extended to my sister and me. We were offered buckets full of tea and hugs and anything else we needed. Finally as Mum left the building with the undertakers the staff lined the hallway to say goodbye, Even though several of them had finished their shifts a couple of hours earlier, they stayed behind to say goodbye to her. We were really touched by this. They came to her funeral and have continued to support us all. In fact, I now feel that the staff are more like friends than anything else. On Mum's behalf, THANK YOU, Silvermere.
01 November 2022
Silvermere Care Home is a wonderful place. It is set in woodland next to a lake. The moment my mother stepped through the doors, she was happy. The staff are vigilant and caring. Making sure residents are comfortable but offering independence too. Residents smile and look comfortable and content. They have an exquisite atrium with a lake view, a variety of public lounges, a cinema and a beautiful garden. Care is second to none. Everyone supports the needs of each individual resident. The staff are empathetic and sensitive in their care. Medical requirements are carefully monitored. A varied activity programme is offered daily for residents to opt into by choice, from armchair exercises to singing and beyond, with a selection of outings. Visitors are welcome at all times. Meals are a magical experience. Silver service three-course lunches are a joy each day with a trained chef and a keen eye on dietary needs. The management team offer a hands-on approach. They are always there for residents.