Submit a Review for Hartwood House Care Home
Bournemouth Road, Lyndhurst, SO43 7DP
View Full Details of Hartwood House Care HomeLatest Reviews for Hartwood House Care Home
24 April 2025
Hartwood House is an absolutely marvellous care home. My husband was there for two weeks respite care whilst I was away. The staff were amazing and bent over backwards to make him feel welcome. The standards at Hartwood House are like a 4/5 star hotel, wine with lunch and a great menu for all meals.
22 April 2025
Initial introduction tour of facilities was very good and informative. Weekend cover light on staff, we had a long wait to gain access. Special dining was very good and the celebration for mother in laws 106th birthday was very good.
16 April 2025
Hartwood House is such an amazing home. My nannie is so happy here and that's a testament to the high level of care that she receives and the incredible staff that work here. Every time I enter the building the people inside are happy and welcoming. The quality of life that every resident receives is just phenomenal. Worth every penny to see Nannie thriving (and socialising again!). I cannot recommend this home anymore, thank you to all of you.
01 April 2025
Dad is so happy here. I cannot believe the difference in him. It has such a good reputation and I can see why! The food is incredible and the personalised care that they provide is outstanding. Would happily recommend to all.
27 March 2025
I visit my friend twice a week and I am just so pleased with everything here at Hartwood House. My friend was so worried about coming in but she calls this her new home. The staff have become her family and to see the way she has come out of her shell is inspiring. She is now eating far better than she was before, she looks so happy and healthy and I genuinely believe this is from the outstanding care given by the staff at this home.
18 March 2025
I didn't ever want to be in a position of needing care but I must say that this experience of care make me think that I would like to come back here if I had to. The staff are very kind + the rooms very comfortable I have also enjoyed the companionship of the residents. I hope one of my children or my dearest friend will bring me back to visit in the summer love to everyone who cared for me.
11 March 2025
My mother is here for a months respite care. She said she now has a great opinion of this care home, the staff are excellent and she enjoys the activities on offer.
11 March 2025
My mum came in for some respite after a hospital fall. The plan was for her to come home. We had tried to get her into respite for many years but she refused. After a few weeks at Hartwood, mum made the decision that she wanted to remain here permanently! We are blown away by the incredible staff here and the care they show everyone from each-other, the residents and visitors. Hartwood House is more than a care home - its a home!
04 March 2025
The care I received for my Uncle was excellent, he obviously had some doubts but was made to feel welcome from the very beginning. The staff were polite and nothing was to much trouble for them. The room was clean and obvious thought had gone into the design with a themed hallway throughout. The home is situated close to the village so convenient for residents and visitors, although this was a temporary stay I would have no doubts about making this a permanent stay if and when it would be needed.
31 January 2025
As a family we are so pleased with the care nan is receiving. The staff are amazing, so caring and kind. Nan came on respite and doesn't want to leave! Thank you to all.
29 January 2025
My Dad went into Hartwood House on 2nd January 2025. He was greeted in reception by many of the staff which was lovely and welcoming. We were all shown to his room which is a lovely room overlooking the gardens. Dad asked "is this my room, wow, it's lovely". He went off to have his first lunch which was sirloin steak and a lovely glass of red wine, what a lovely first lunch. Dad is attended to with such loving care and he appears beautifully settled in such a short space of time, under three weeks. He looks so much better now, clean clothes, freshly shaved and looking so much better in himself.
27 January 2025
My mum has been at Hartwood House Care Home for two and a half years now. It is set in beautiful surroundings, and the home is very tastefully furnished and meticulously clean. I cannot praise the staff highly enough for all that they do. They treat mum with such genuine warmth, kindness and compassion, and they do so with such amazing patience and good humour. I always see them smiling and laughing and they are supportive of not only mum, but us as a family too. They are an absolute credit to Cinnamon Care, and are a very talented and dedicated staff team. Not just the Carers, but all the staff who make up that team. The home is very well managed and run and any concerns we have raised have been promptly and appropriately dealt with. It is a lovely home, and I would certainly recommend it to others.
15 January 2025
My dad has been at Harwood House Care Home now for several months. It has been nothing but outstanding! From the staff, to the food, to the facilities. The rooms are of such high standard that it's a home from home. I can honestly say that I can sleep at night knowing that my dad is in the best place we could ask for and with the best team. Cannot recommend highly enough.
13 November 2024
Very pleased with all aspects of my care. The facilities and staff support have been very good.
07 November 2024
The first month for our mother in Hartwood has been nothing short of outstanding. The daunting experience of putting our mother in a care home was far less harrowing than we could have ever imagined. The amazing staff go above and beyond to ensure her well-being, treating her with kindness, respect and dignity. The care provided is of an exceptional level, ensuring that she feels safe, comfortable, and valued. What really sets Hartwood apart is the brilliant range of activities available. There's always something fun and engaging happening, helping to keep Mum active and getting her socially integrated. It's clear that the team puts a lot of thought into creating a lively and welcoming environment. The standard of food is remarkable, with every meal carefully prepared and tailored to all residents' dietary needs. The quality and variety are truly impressive, making mealtime something to look forward to each day. Overall, I couldn't recommend Hartwood highly enough. From our first impressions, it's a place where you can trust that your loved one will receive exceptional care in a warm, friendly, and vibrant atmosphere.
23 October 2024
Not having been in care before, it's difficult to review. The care I have received here has been excellent.
05 August 2024
I have spent four weeks at Hartwood House Care home for respite care. The entire staff, management, carers, and domestic staff are friendly, helpful and caring. My room is comfortable and convenient to use and my visitors have been made welcome. The public lounges are decorated beautifully and are comfortable places too. The residents I have met for coffee and activities have been friendly too, altogether a very pleasant time for my respite care.
10 July 2024
High-standard staff welcome. Excellent holiday.
10 July 2024
A warm, friendly welcome setting the home to a wonderful break. Thank you.
09 July 2024
Very good at all levels.
Latest Reviews for Hartwood House Care Home
24 April 2025
Hartwood House is an absolutely marvellous care home. My husband was there for two weeks respite care whilst I was away. The staff were amazing and bent over backwards to make him feel welcome. The standards at Hartwood House are like a 4/5 star hotel, wine with lunch and a great menu for all meals.
22 April 2025
Initial introduction tour of facilities was very good and informative. Weekend cover light on staff, we had a long wait to gain access. Special dining was very good and the celebration for mother in laws 106th birthday was very good.
16 April 2025
Hartwood House is such an amazing home. My nannie is so happy here and that's a testament to the high level of care that she receives and the incredible staff that work here. Every time I enter the building the people inside are happy and welcoming. The quality of life that every resident receives is just phenomenal. Worth every penny to see Nannie thriving (and socialising again!). I cannot recommend this home anymore, thank you to all of you.
01 April 2025
Dad is so happy here. I cannot believe the difference in him. It has such a good reputation and I can see why! The food is incredible and the personalised care that they provide is outstanding. Would happily recommend to all.
27 March 2025
I visit my friend twice a week and I am just so pleased with everything here at Hartwood House. My friend was so worried about coming in but she calls this her new home. The staff have become her family and to see the way she has come out of her shell is inspiring. She is now eating far better than she was before, she looks so happy and healthy and I genuinely believe this is from the outstanding care given by the staff at this home.
18 March 2025
I didn't ever want to be in a position of needing care but I must say that this experience of care make me think that I would like to come back here if I had to. The staff are very kind + the rooms very comfortable I have also enjoyed the companionship of the residents. I hope one of my children or my dearest friend will bring me back to visit in the summer love to everyone who cared for me.
11 March 2025
My mother is here for a months respite care. She said she now has a great opinion of this care home, the staff are excellent and she enjoys the activities on offer.
11 March 2025
My mum came in for some respite after a hospital fall. The plan was for her to come home. We had tried to get her into respite for many years but she refused. After a few weeks at Hartwood, mum made the decision that she wanted to remain here permanently! We are blown away by the incredible staff here and the care they show everyone from each-other, the residents and visitors. Hartwood House is more than a care home - its a home!
04 March 2025
The care I received for my Uncle was excellent, he obviously had some doubts but was made to feel welcome from the very beginning. The staff were polite and nothing was to much trouble for them. The room was clean and obvious thought had gone into the design with a themed hallway throughout. The home is situated close to the village so convenient for residents and visitors, although this was a temporary stay I would have no doubts about making this a permanent stay if and when it would be needed.
31 January 2025
As a family we are so pleased with the care nan is receiving. The staff are amazing, so caring and kind. Nan came on respite and doesn't want to leave! Thank you to all.
29 January 2025
My Dad went into Hartwood House on 2nd January 2025. He was greeted in reception by many of the staff which was lovely and welcoming. We were all shown to his room which is a lovely room overlooking the gardens. Dad asked "is this my room, wow, it's lovely". He went off to have his first lunch which was sirloin steak and a lovely glass of red wine, what a lovely first lunch. Dad is attended to with such loving care and he appears beautifully settled in such a short space of time, under three weeks. He looks so much better now, clean clothes, freshly shaved and looking so much better in himself.
27 January 2025
My mum has been at Hartwood House Care Home for two and a half years now. It is set in beautiful surroundings, and the home is very tastefully furnished and meticulously clean. I cannot praise the staff highly enough for all that they do. They treat mum with such genuine warmth, kindness and compassion, and they do so with such amazing patience and good humour. I always see them smiling and laughing and they are supportive of not only mum, but us as a family too. They are an absolute credit to Cinnamon Care, and are a very talented and dedicated staff team. Not just the Carers, but all the staff who make up that team. The home is very well managed and run and any concerns we have raised have been promptly and appropriately dealt with. It is a lovely home, and I would certainly recommend it to others.
15 January 2025
My dad has been at Harwood House Care Home now for several months. It has been nothing but outstanding! From the staff, to the food, to the facilities. The rooms are of such high standard that it's a home from home. I can honestly say that I can sleep at night knowing that my dad is in the best place we could ask for and with the best team. Cannot recommend highly enough.
13 November 2024
Very pleased with all aspects of my care. The facilities and staff support have been very good.
07 November 2024
The first month for our mother in Hartwood has been nothing short of outstanding. The daunting experience of putting our mother in a care home was far less harrowing than we could have ever imagined. The amazing staff go above and beyond to ensure her well-being, treating her with kindness, respect and dignity. The care provided is of an exceptional level, ensuring that she feels safe, comfortable, and valued. What really sets Hartwood apart is the brilliant range of activities available. There's always something fun and engaging happening, helping to keep Mum active and getting her socially integrated. It's clear that the team puts a lot of thought into creating a lively and welcoming environment. The standard of food is remarkable, with every meal carefully prepared and tailored to all residents' dietary needs. The quality and variety are truly impressive, making mealtime something to look forward to each day. Overall, I couldn't recommend Hartwood highly enough. From our first impressions, it's a place where you can trust that your loved one will receive exceptional care in a warm, friendly, and vibrant atmosphere.
23 October 2024
Not having been in care before, it's difficult to review. The care I have received here has been excellent.
05 August 2024
I have spent four weeks at Hartwood House Care home for respite care. The entire staff, management, carers, and domestic staff are friendly, helpful and caring. My room is comfortable and convenient to use and my visitors have been made welcome. The public lounges are decorated beautifully and are comfortable places too. The residents I have met for coffee and activities have been friendly too, altogether a very pleasant time for my respite care.
10 July 2024
High-standard staff welcome. Excellent holiday.
10 July 2024
A warm, friendly welcome setting the home to a wonderful break. Thank you.
09 July 2024
Very good at all levels.