Submit a Review for Castlecroft Residential Care Home
Castle Road, Weoley Castle, Birmingham, B29 5HF
View Full Details of Castlecroft Residential Care HomeLatest Reviews for Castlecroft Residential Care Home
01 April 2025
Well done Team Castlecroft! I would not hesitate to recommend this care home. As soon as you walk in, you are aware of the warm and friendly atmosphere. There is a good ratio of staff to residents and everyone (residents and family/friends) are made to feel really welcome. I hear lots of laughter when I walk around and this is one of many indications that both staff and residents are happy to be there. Mum has made good friends and has put on much needed weight. The food is excellent and I am impressed that home made cakes are provided every afternoon for the residents - of a better standard than most cafes! The communication from the carers is exceptional. I am always kept up to date in relation to mum's care and am very frequently asked if I am happy or if anything else needs to be done for her. Suggestions are always met with positivity and openness by a management team who are highly skilled and experienced. Thank you so much for all your hard work!
01 April 2025
Castle Croft is a phenomonal care home. My Aunty is now bedridden and requires extensive care. Whenever I visit my Aunt she is clean and moisturised and her exercises have been performed. The care team take great joy in telling me about her progress and demonstrate genuine care and affection. Sam who leads the floor, has been an absolute rock for me and my family. We feel like she is now an extended part of our family. I dont know what we would have done without them all. They are all true angels.
31 March 2025
My mother in law has been at castle croft for nearly 12 months and in that time we have got to know all the management and staff, they have all been very supportive and helpful.the staff are all absolutely brilliant always there with a kind word. Keep us informed on how she is daily, they sit and talk to her and help her with her daily needs. As a family we can't thank them enough always go above and beyond. The rooms are very spacious clean and bright and a lovely view of the grounds.there are lots of activities daily for residents to join in, lots of singing and dancing. Mother in law likes a lie in and they will always get her some food and a cupper no matter what the time of day it is. There's always snacks and some lovely meals and it's never too much trouble to get something different that she fancies.
31 March 2025
The home provide high quality care and keep our loved one at the centre of their work. Staff genuinely care for residents and know them all so well, there's daily activities and when I visit I often see residents sitting for a cuppa at the managers desk, chatting away, great to see.
31 March 2025
My Dad has settled in really well. Castle Croft is very well led & the staff are attentive & caring. Plenty of activities for residents, milestones are celebrated and overall knowing Dad is being well cared for is a huge weight off our shoulders.
28 October 2024
Amazing care home, I cannot speak highly enough. Management and staff always helpful and professional. They not only look after the residents with love and care, they also care about the family members. First class
17 October 2024
The home has been exceptional. Mom's Alzheimer's has been tricky to manage and at every step the Castlecroft Residential Care Home staff have supported her. We are so blessed she lives in such a wonderful home. Thanks to all staff from cleaners, catering staff, awesome care staff and management.
14 October 2024
I have been so impressed with Castlecroft Residential Care Home. Before my mum entered the home there was clear and friendly communication about what we should expect. My mum visited the home and an assessment was made of her to make the transfer from her previous care home to Castlecroft as smooth as possible. I am delighted by the level of care given here. I am able to draw comparisons with the previous care home and Castlecroft excels in every way. I can now see how an excellent care home functions and the difference it can make to the physical and psychological health of its residents. The home has a warm and welcoming atmosphere and every member of staff cares for the residents as if they were their own family. At her previous care home I was constantly anxious about my mum's health and safety. I cannot thank the staff enough: I now have peace of mind that she is so well looked after.
14 October 2024
We have complete peace of mind that the care workers at Castlecroft offer excellent care and support to our family member. The standard of care - compared to other care homes - is unprecedented. Support staff genuinely care for the residents and provide open and frequent communication.
11 October 2024
My dad has been at Castlecroft Residential Care Home now for almost 12 months. He is so happy with his Castlecroft family. Well loved and cared for by all the staff, nothing is too much. If I had to pick any faults, I would like to see more events that families can get involved with.
11 October 2024
Staff are always contactable and will contact you quickly if needed. Staff are friendly, professional and helpful. This creates a comfortable environment for residents, and leaves family members assured that their loved ones are in good hands. Facilities are great, but maybe not used as much as they could be. Daily housekeeping is relentless, but larger jobs by site team take a while. Some areas could do with a little TLC. Activities are great, could do with more.
11 October 2024
Lovely care home, wonderful friendly caring staff. I have peace of mind knowing my mum is cared for by a wonderful team - very supportive and always on hand to help. I would highly recommend this care home.
11 October 2024
The best thing we did was move mom to Castlecroft Residential Care Home. She's so much better and well looked after. The best review I could give is...I would honestly live there myself. As a family we know mom is safe and well looked after. Thank you.
11 October 2024
Mum is only been at Castlecroft Residential Care Home for a short period of time but we are relieved to see that she is settling in well. She loves the food and is being well looked after. The staff are always cheerful and friendly and have a very professional, approach to their work.
11 October 2024
My mother has been in this home for nearly 2 years. I was skeptical at first putting her into a home and the challenge of where best to place her was great. This home was recommended to me and as I work in the NHS and have helped run a nursing home, I knew what I was looking for. It hasn't disappointed. Mostly the staff are very invested in their jobs and caring for the residents. They clearly care for them dearly and seems to take the time to get to know them well which is always comforting and reassuring. I would recommend this home as my mum is so happy there, so I am happy!
07 October 2024
My husband has complex diabetes needs as well as Alzheimer's disease. The staff are wonderful with him, and do their very best for him. They really care about the whole family not just the residents.
07 October 2024
The staff at Castlecroft Residential Care Home are amazing and caring with my grandfather. Whenever we have had a issue, it has been dealt with promptly and professionally. Two of the floor managers make you feel at home and treat you like one of their own. The care manager is easy to talk to to and has great rapport with staff and residents. Overall great care home friendly staff.
07 October 2024
My nan moved in to Castlecroft Residential Care Home a few months back and she is like a changed woman. The stimulating and nurturing environment is outstanding. I have not a single complaint or issue to raise. The quality of care is outstanding and our family has never looked back after moving nan. I can not express the gratitude that I have for the love and care that my nan has been given.
15 May 2024
My mom does not join in most of the events but she loves watching everyone else enjoying themselves, but I have noticed that she might be starting to want to join in on some events. The lady knows what my Mom wants or doesn’t want she never pushes her. The Management and staff including all of them are wonderful.
18 March 2024
My farther was struggling with life not eating or washing gave up on life it was heartbreaking to watch with alcohol so I knew it was time. Before we lost him with neglect of himself so decided to get him into care, best thing I ever did he's so happy with life, well-loved, respected, so the weight gain and stopped drinking, love to see him smiling loving life, lovely bedroom, well content I'm so happy, thank you Castlecroft.
Latest Reviews for Castlecroft Residential Care Home
01 April 2025
Well done Team Castlecroft! I would not hesitate to recommend this care home. As soon as you walk in, you are aware of the warm and friendly atmosphere. There is a good ratio of staff to residents and everyone (residents and family/friends) are made to feel really welcome. I hear lots of laughter when I walk around and this is one of many indications that both staff and residents are happy to be there. Mum has made good friends and has put on much needed weight. The food is excellent and I am impressed that home made cakes are provided every afternoon for the residents - of a better standard than most cafes! The communication from the carers is exceptional. I am always kept up to date in relation to mum's care and am very frequently asked if I am happy or if anything else needs to be done for her. Suggestions are always met with positivity and openness by a management team who are highly skilled and experienced. Thank you so much for all your hard work!
01 April 2025
Castle Croft is a phenomonal care home. My Aunty is now bedridden and requires extensive care. Whenever I visit my Aunt she is clean and moisturised and her exercises have been performed. The care team take great joy in telling me about her progress and demonstrate genuine care and affection. Sam who leads the floor, has been an absolute rock for me and my family. We feel like she is now an extended part of our family. I dont know what we would have done without them all. They are all true angels.
31 March 2025
My mother in law has been at castle croft for nearly 12 months and in that time we have got to know all the management and staff, they have all been very supportive and helpful.the staff are all absolutely brilliant always there with a kind word. Keep us informed on how she is daily, they sit and talk to her and help her with her daily needs. As a family we can't thank them enough always go above and beyond. The rooms are very spacious clean and bright and a lovely view of the grounds.there are lots of activities daily for residents to join in, lots of singing and dancing. Mother in law likes a lie in and they will always get her some food and a cupper no matter what the time of day it is. There's always snacks and some lovely meals and it's never too much trouble to get something different that she fancies.
31 March 2025
The home provide high quality care and keep our loved one at the centre of their work. Staff genuinely care for residents and know them all so well, there's daily activities and when I visit I often see residents sitting for a cuppa at the managers desk, chatting away, great to see.
31 March 2025
My Dad has settled in really well. Castle Croft is very well led & the staff are attentive & caring. Plenty of activities for residents, milestones are celebrated and overall knowing Dad is being well cared for is a huge weight off our shoulders.
28 October 2024
Amazing care home, I cannot speak highly enough. Management and staff always helpful and professional. They not only look after the residents with love and care, they also care about the family members. First class
17 October 2024
The home has been exceptional. Mom's Alzheimer's has been tricky to manage and at every step the Castlecroft Residential Care Home staff have supported her. We are so blessed she lives in such a wonderful home. Thanks to all staff from cleaners, catering staff, awesome care staff and management.
14 October 2024
I have been so impressed with Castlecroft Residential Care Home. Before my mum entered the home there was clear and friendly communication about what we should expect. My mum visited the home and an assessment was made of her to make the transfer from her previous care home to Castlecroft as smooth as possible. I am delighted by the level of care given here. I am able to draw comparisons with the previous care home and Castlecroft excels in every way. I can now see how an excellent care home functions and the difference it can make to the physical and psychological health of its residents. The home has a warm and welcoming atmosphere and every member of staff cares for the residents as if they were their own family. At her previous care home I was constantly anxious about my mum's health and safety. I cannot thank the staff enough: I now have peace of mind that she is so well looked after.
14 October 2024
We have complete peace of mind that the care workers at Castlecroft offer excellent care and support to our family member. The standard of care - compared to other care homes - is unprecedented. Support staff genuinely care for the residents and provide open and frequent communication.
11 October 2024
My dad has been at Castlecroft Residential Care Home now for almost 12 months. He is so happy with his Castlecroft family. Well loved and cared for by all the staff, nothing is too much. If I had to pick any faults, I would like to see more events that families can get involved with.
11 October 2024
Staff are always contactable and will contact you quickly if needed. Staff are friendly, professional and helpful. This creates a comfortable environment for residents, and leaves family members assured that their loved ones are in good hands. Facilities are great, but maybe not used as much as they could be. Daily housekeeping is relentless, but larger jobs by site team take a while. Some areas could do with a little TLC. Activities are great, could do with more.
11 October 2024
Lovely care home, wonderful friendly caring staff. I have peace of mind knowing my mum is cared for by a wonderful team - very supportive and always on hand to help. I would highly recommend this care home.
11 October 2024
The best thing we did was move mom to Castlecroft Residential Care Home. She's so much better and well looked after. The best review I could give is...I would honestly live there myself. As a family we know mom is safe and well looked after. Thank you.
11 October 2024
Mum is only been at Castlecroft Residential Care Home for a short period of time but we are relieved to see that she is settling in well. She loves the food and is being well looked after. The staff are always cheerful and friendly and have a very professional, approach to their work.
11 October 2024
My mother has been in this home for nearly 2 years. I was skeptical at first putting her into a home and the challenge of where best to place her was great. This home was recommended to me and as I work in the NHS and have helped run a nursing home, I knew what I was looking for. It hasn't disappointed. Mostly the staff are very invested in their jobs and caring for the residents. They clearly care for them dearly and seems to take the time to get to know them well which is always comforting and reassuring. I would recommend this home as my mum is so happy there, so I am happy!
07 October 2024
My husband has complex diabetes needs as well as Alzheimer's disease. The staff are wonderful with him, and do their very best for him. They really care about the whole family not just the residents.
07 October 2024
The staff at Castlecroft Residential Care Home are amazing and caring with my grandfather. Whenever we have had a issue, it has been dealt with promptly and professionally. Two of the floor managers make you feel at home and treat you like one of their own. The care manager is easy to talk to to and has great rapport with staff and residents. Overall great care home friendly staff.
07 October 2024
My nan moved in to Castlecroft Residential Care Home a few months back and she is like a changed woman. The stimulating and nurturing environment is outstanding. I have not a single complaint or issue to raise. The quality of care is outstanding and our family has never looked back after moving nan. I can not express the gratitude that I have for the love and care that my nan has been given.
15 May 2024
My mom does not join in most of the events but she loves watching everyone else enjoying themselves, but I have noticed that she might be starting to want to join in on some events. The lady knows what my Mom wants or doesn’t want she never pushes her. The Management and staff including all of them are wonderful.
18 March 2024
My farther was struggling with life not eating or washing gave up on life it was heartbreaking to watch with alcohol so I knew it was time. Before we lost him with neglect of himself so decided to get him into care, best thing I ever did he's so happy with life, well-loved, respected, so the weight gain and stopped drinking, love to see him smiling loving life, lovely bedroom, well content I'm so happy, thank you Castlecroft.