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Bassington Avenue, Cramlington, NE23 8AG
View Full Details of Cramlington HouseLatest Reviews for Cramlington House
31 December 2024
My Mum is a resident in the home, after staying in a few different respite stays in different homes with mixed quality of care. Having already cared for my mum at home I understand some of the challenges and stress faced in caring for people with dementia. The staff at Cramlington House do a great job, always polite and professional in what must be a challenging and emotionally demanding job. The communication is good and it's consistent with regular staff who are invested in the care of the residents some of whom have no other supporting family and friends apart from the staff who care for them. The room is nice and well-kept and maintained and they run good social events and outings. My only critique is around the washing system as socks and underpants just seem to disappear and not return and it's not easy to label these items. The staff make the place what it is and I do hope the owners of the company invest in them and reward them for going that extra mile.
19 December 2024
My mam has been resident here for nearly 2 years, it was an extremely difficult time for me when she came into care. I felt so guilty and worried about her, but the team at Cramlington House have been amazing, they have also supported me. Mam's health has had its ups and downs in the last 2 years, the team have helped her to adjust to the changes. They always have the residents best interests in mind. I feel I can sleep at night knowing mam is safe and well looked after.
14 November 2024
My mum (almost 98) who has dementia and profoundly deaf had to go into a home and I am so glad I chose Cramlington House. All the staff from day one were amazing and so friendly. She is surrounded by caring people who look after her and they support me too. She is happy in her own little world and is treated with dignity. What more could I want for my dear mum.
07 November 2024
My grandma has been in this home nearly three years and the staff are amazing! Always meeting her needs and caring for everyone around them. They often host events for the residents to participate in such as movie nights - singers and bingo. Would highly recommend.
07 November 2024
Excellent service. Mum has been very well cared for. We were reluctant at first to send her to a care home but we have been really reassured by the care she has been provided with. We made a good choice.
07 November 2024
From the moment we first visited Cramlington House, my sister and I both knew this was the place we would like to entrust with the care of our mum. The facility is first class, welcoming, well appointed, clean, well organized and most importantly the residents and staff are happy and settled. It was however not until sometime after mum moved into Cramlington House did we realise that it is so much more than this. It is the love and care that the staff show to the residents, in our case not just our mum but also our dad who visits mum several times in the week, that makes it what it is to us; truly a home for our mum and an extension to our family. We both know that this does not happen by accident but by hard work. The management and senior staff really know their stuff and have always been extremely supportive, especially when we have had to navigate some difficult times with our mum. We can not recommend Cramlington House more highly - well done to you all.
07 November 2024
My mum has been a resident at Cramlington House for 3 years. She is settled, happy and loves the staff. She has Alzheimer's and now receives care in all aspects of living, feeding etc. I find the staff to be very approachable and are always willing to help or talk if I need it. They provide family support groups where we can meet and chat with other residents families. Mum enjoys the meals which are provided and is given the support, when needed, to ensure she is eating. Overall, I am very grateful for the excellent care my mum receives.
09 May 2024
The staff at Cramlington House are amazing; you can tell they all really care for the residents and they also have relative meetings and Dementia training, which is helpful for families to attend. They offer a fantastic range of mid-week activities for the residents. They helped my mum (now 89) with Vascular Dementia settle in two years ago, and she loves the staff, and they love her. I would highly recommend Cramlington House and the healthcare service to everyone. Thank you to you all, and keep up the excellent work.
06 April 2023
My mother has been a resident in this home now for almost 4 years and without a doubt the care staff, management and safety of this home are outstanding. I am more than happy with the love, care and dignity that my mother has received over the years. All staff adapt as required to suit the individual resident's needs and abilities. Many changes have occurred over the years however, the overall standards are above excellent, thanks to the dedicated and attentive staff members.
28 March 2023
The staff at Cramlington House are fantastic and very caring. They work hard to ensure all clients are well looked after.
19 January 2023
All the staff are so helpful and friendly to my husband.
04 January 2023
It is coming up to the fourth Christmas my mother has been cared for in Cramlington House and I would like to share our experience to help others choosing a care home. It took a long time and lots of visiting different care homes in the area to finally make the decision of placing her at Cramlington House; this followed a couple of very successful respite weeks to ensure we were fully confident we were making the right decision. The team has been excellent from day one. They provide such a professional all-round care package, with superb facilities and lots of different activities and trips. While her dementia has sadly progressed over the years, staff continue to have a great relationship with her and accommodate her changing needs. They are very receptive to her likes and dislikes. I couldn't have asked for a better place for my mother and am very happy to recommend Cramlington House to others who need a friendly, happy environment for their loved ones.
20 September 2022
Mam moved into the home in February and settled in fantastic with the help of all the staff. She is so well cared for and anything I'm concerned about with Mam I can ask any staff who go above and beyond to help.
23 June 2021
When I go to the home I am treated with kindness and I know my loved one is being looked after.
04 February 2019
Visited my sister in law today and she is very happy in the home. Staff were very helpful and chatty, very impressed with the whole set-up.
31 October 2018
I am a regular visitor (twice daily for the past 6 months). The staff are always very friendly and helpful. The home is always clean and tidy. There are plenty of lounges to have a quiet chat or cuppa. Coffee and tea facilities are excellent. The staff are always there for help and support.
28 November 2017
My Mum is treated so kindly. All the staff seem genuinely happy at their work and this is reflected in the atmosphere. All say hello and smile when we pass, even if we pass every two minutes, as most residents can't remember having done so! All the staff know all the residents by name. The activities organiser is wonderful! (As is everyone). I would (and do) recommend Cramlington House to anyone.
01 November 2017
The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.
01 November 2017
An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.
06 October 2017
Cramlington House is a lovely care home, the quality of staff is wonderful. They are very helpful and loving to all residents and their families. My husband has been there for over 2 years and now regards it as his home. He gets excellent care and attention which makes him happy - and when he's happy, I am happy!
Latest Reviews for Cramlington House
31 December 2024
My Mum is a resident in the home, after staying in a few different respite stays in different homes with mixed quality of care. Having already cared for my mum at home I understand some of the challenges and stress faced in caring for people with dementia. The staff at Cramlington House do a great job, always polite and professional in what must be a challenging and emotionally demanding job. The communication is good and it's consistent with regular staff who are invested in the care of the residents some of whom have no other supporting family and friends apart from the staff who care for them. The room is nice and well-kept and maintained and they run good social events and outings. My only critique is around the washing system as socks and underpants just seem to disappear and not return and it's not easy to label these items. The staff make the place what it is and I do hope the owners of the company invest in them and reward them for going that extra mile.
19 December 2024
My mam has been resident here for nearly 2 years, it was an extremely difficult time for me when she came into care. I felt so guilty and worried about her, but the team at Cramlington House have been amazing, they have also supported me. Mam's health has had its ups and downs in the last 2 years, the team have helped her to adjust to the changes. They always have the residents best interests in mind. I feel I can sleep at night knowing mam is safe and well looked after.
14 November 2024
My mum (almost 98) who has dementia and profoundly deaf had to go into a home and I am so glad I chose Cramlington House. All the staff from day one were amazing and so friendly. She is surrounded by caring people who look after her and they support me too. She is happy in her own little world and is treated with dignity. What more could I want for my dear mum.
07 November 2024
My grandma has been in this home nearly three years and the staff are amazing! Always meeting her needs and caring for everyone around them. They often host events for the residents to participate in such as movie nights - singers and bingo. Would highly recommend.
07 November 2024
Excellent service. Mum has been very well cared for. We were reluctant at first to send her to a care home but we have been really reassured by the care she has been provided with. We made a good choice.
07 November 2024
From the moment we first visited Cramlington House, my sister and I both knew this was the place we would like to entrust with the care of our mum. The facility is first class, welcoming, well appointed, clean, well organized and most importantly the residents and staff are happy and settled. It was however not until sometime after mum moved into Cramlington House did we realise that it is so much more than this. It is the love and care that the staff show to the residents, in our case not just our mum but also our dad who visits mum several times in the week, that makes it what it is to us; truly a home for our mum and an extension to our family. We both know that this does not happen by accident but by hard work. The management and senior staff really know their stuff and have always been extremely supportive, especially when we have had to navigate some difficult times with our mum. We can not recommend Cramlington House more highly - well done to you all.
07 November 2024
My mum has been a resident at Cramlington House for 3 years. She is settled, happy and loves the staff. She has Alzheimer's and now receives care in all aspects of living, feeding etc. I find the staff to be very approachable and are always willing to help or talk if I need it. They provide family support groups where we can meet and chat with other residents families. Mum enjoys the meals which are provided and is given the support, when needed, to ensure she is eating. Overall, I am very grateful for the excellent care my mum receives.
09 May 2024
The staff at Cramlington House are amazing; you can tell they all really care for the residents and they also have relative meetings and Dementia training, which is helpful for families to attend. They offer a fantastic range of mid-week activities for the residents. They helped my mum (now 89) with Vascular Dementia settle in two years ago, and she loves the staff, and they love her. I would highly recommend Cramlington House and the healthcare service to everyone. Thank you to you all, and keep up the excellent work.
06 April 2023
My mother has been a resident in this home now for almost 4 years and without a doubt the care staff, management and safety of this home are outstanding. I am more than happy with the love, care and dignity that my mother has received over the years. All staff adapt as required to suit the individual resident's needs and abilities. Many changes have occurred over the years however, the overall standards are above excellent, thanks to the dedicated and attentive staff members.
28 March 2023
The staff at Cramlington House are fantastic and very caring. They work hard to ensure all clients are well looked after.
19 January 2023
All the staff are so helpful and friendly to my husband.
04 January 2023
It is coming up to the fourth Christmas my mother has been cared for in Cramlington House and I would like to share our experience to help others choosing a care home. It took a long time and lots of visiting different care homes in the area to finally make the decision of placing her at Cramlington House; this followed a couple of very successful respite weeks to ensure we were fully confident we were making the right decision. The team has been excellent from day one. They provide such a professional all-round care package, with superb facilities and lots of different activities and trips. While her dementia has sadly progressed over the years, staff continue to have a great relationship with her and accommodate her changing needs. They are very receptive to her likes and dislikes. I couldn't have asked for a better place for my mother and am very happy to recommend Cramlington House to others who need a friendly, happy environment for their loved ones.
20 September 2022
Mam moved into the home in February and settled in fantastic with the help of all the staff. She is so well cared for and anything I'm concerned about with Mam I can ask any staff who go above and beyond to help.
23 June 2021
When I go to the home I am treated with kindness and I know my loved one is being looked after.
04 February 2019
Visited my sister in law today and she is very happy in the home. Staff were very helpful and chatty, very impressed with the whole set-up.
31 October 2018
I am a regular visitor (twice daily for the past 6 months). The staff are always very friendly and helpful. The home is always clean and tidy. There are plenty of lounges to have a quiet chat or cuppa. Coffee and tea facilities are excellent. The staff are always there for help and support.
28 November 2017
My Mum is treated so kindly. All the staff seem genuinely happy at their work and this is reflected in the atmosphere. All say hello and smile when we pass, even if we pass every two minutes, as most residents can't remember having done so! All the staff know all the residents by name. The activities organiser is wonderful! (As is everyone). I would (and do) recommend Cramlington House to anyone.
01 November 2017
The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.
01 November 2017
An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.
06 October 2017
Cramlington House is a lovely care home, the quality of staff is wonderful. They are very helpful and loving to all residents and their families. My husband has been there for over 2 years and now regards it as his home. He gets excellent care and attention which makes him happy - and when he's happy, I am happy!