Submit a Review for Platters Farm Lodge
Highfield Road, Rainham, Gillingham, ME8 0EQ
View Full Details of Platters Farm LodgeLatest Reviews for Platters Farm Lodge
25 September 2023
Apprehensive initially as it was the first time but it turned out well. Thank you to the staff! My husband came home safe and sound and I am sure they've done an excellent job under difficult circumstances bearing in mind Covid, staff shortage and financial responsibility.
10 November 2022
Thank you all at Platters Farm Lodge for looking after mum on the dementia unit. The communication, kindness and help at all times (even during mum's tough times) have been hugely appreciated. Mum's safety with you is such a relief. My recommendation of Platters Farm Lodge goes without saying. Please keep doing what you're doing.
10 November 2020
Well, where do I start? Thank you, to every one of the staff for trying to help me while I was there. Words cannot express, how lovely you all were. Will certainly recommend Platters Farm Lodge. Cannot thank you all enough. Sadly I had to move elsewhere, but will never forget your kindness. Love and thanks to all.
04 November 2020
My mum arrived at Platters after spending a week in the local hospital with a broken pelvis bone. I cannot thank the staff enough who made my mum's stay so lovely, from the moment she arrived nothing was too much trouble and made her feel special. The care she received was excellent and when it was time to come home after 4 weeks she was very reluctant to go but knew going back to her home was going to be OK. So thank you to you all for making my mum's recovery extra special and welcoming her with open arms. You are all amazing - keep up the good work.
03 August 2020
I would just like to thank the staff for welcoming me and for everything they did to make my stay comfortable and I'd like to say a massive thank you to one staff member in particular. The man is brilliant and nothing was too much, he is an asset to Platters Farm Lodge. Thank you.
03 June 2020
My wife was in Platters Farm for 4 weeks respite, she was extremely happy there, loved the food and staff. We would be more than happy to recommend and/or use again. My wife was well cared for and looked really well when we collected her.
18 March 2020
Mum came here 4 weeks ago unable to hold her own weight or walk after a fall due to UTI. Being a stubborn old bird didn't expect her to try very hard with the physio but she is now walking with a frame, washing herself etc. I cannot thank the staff enough, always friendly and welcoming, showing you a friendly face when you as a family member are anxious for your relatives. Thank you.
27 February 2019
My husband always enjoys his stay at Platters Farm Lodge as he is always looked after well and given mental activity. They meet his needs adequately and have both male and female carers which helps him as he cooperates better with a male carer for his personal needs.
27 February 2019
Staff seemed very friendly and caring. The home was very clean and well maintained. Nice areas to sit outside. Service user found the meals very good and enjoyed them.
20 February 2019
Individually staff very kind and helpful but chronically understaffed at peak times, especially mornings. Also at times people left in hubs or the television room with no carer present and no buzzer. Left at tables after meals while staff are entering info on their machines.
06 February 2019
I am very impressed with Platters Farm Lodge. My Mother stayed for one week, her first visit. She enjoyed her stay and came home a happier, brighter person. The staff were excellent, kind, caring and The Lodge was spotless. I would recommend Platters Farm to anybody in need of respite care for the elderly.
24 January 2019
My mother was very happy here unlike when she was in rehab. My mother likes to sleep a lot due to dementia but this home even got mother to join in and chat to others, play games, watch a film. Agitation was very low as she was much better here in respite. Food was good mother said and care was very good. Carers were friendly but respectful, understood my mother and her idiosyncrasies. She was encouraged but not forced to join in.
15 January 2019
My mum has visited Platters Farm Lodge for the last 3 Christmas periods for respite care. On this occasion, I firmly believe that Platters Farm Lodge have upped their game. Everything seemed great, the staff and the level of care and attention were first class. Well done to all concerned.
02 January 2019
Very well cared for. Great kindness was shown. Physio department excellent, also food.
28 November 2018
A very good experience. My only observation is that some of the information on the discharge letter was incorrect, possibly it was given by the hospital? Dad was admitted because of a fall at the start of October, not colostomy (over 15 years). He had a fracture of the collarbone due to a fall and lives with me, his daughter, not alone.
19 November 2018
I could not wish for better care that I was given by well-meaning staff, especially when during my stay the facility was hit by a serious virus and unfortunately I suffered with this as well as a severe chest infection. The staff could not have been more attentive in my recovery. The facilities and activities at the centre are good although I didn’t make the most of it as I felt I was a bit young and would rather watch sport on my iPad. I would not hesitate in going back if there was a need to and I know for sure that I will miss the staff.
16 November 2018
Mum has had six respite stays with each one having various incidents, so management and control seriously need tightening. Incidents include loss of possessions, laundry and clean clothes mixed up. Another client's medication given in error - 'morphine, which is a controlled drug!' Discharged wearing another client's clearly named garments. Incorrect or missing information on documents. Protective item bags taken with shampoo loose in the case with insecure cap, hence it drained into the contents. Little evidence of advisory notes being used etc. Below is as I have experienced.
02 October 2018
I stayed at Platters Farm for rehabilitation for four weeks, following a stay in hospital due to a fall. After training with a physiotherapist for a period, I am able to walk independently with a zimmer frame.
26 September 2018
Platters Farm Lodge were very good looking after mum during her rehab. The carers although very busy and sometimes mum had a long wait were very good. The Occupational Therapist was brilliant and met every one of her needs. The Physio was very good too. Overall the team at Platters Farm Lodge were very good, caring, approachable and kind.
17 September 2018
My aunt was admitted to Platters Farm. The courtesy and care from all the staff has been excellent. Of particular note has been:- a) personal care and hygiene b) individual food presentation, especially meals in room c) OT visit to my aunts home d) advice to relatives and friends e) liaison with medical services as required f) pleasant, friendly atmosphere
Latest Reviews for Platters Farm Lodge
25 September 2023
Apprehensive initially as it was the first time but it turned out well. Thank you to the staff! My husband came home safe and sound and I am sure they've done an excellent job under difficult circumstances bearing in mind Covid, staff shortage and financial responsibility.
10 November 2022
Thank you all at Platters Farm Lodge for looking after mum on the dementia unit. The communication, kindness and help at all times (even during mum's tough times) have been hugely appreciated. Mum's safety with you is such a relief. My recommendation of Platters Farm Lodge goes without saying. Please keep doing what you're doing.
10 November 2020
Well, where do I start? Thank you, to every one of the staff for trying to help me while I was there. Words cannot express, how lovely you all were. Will certainly recommend Platters Farm Lodge. Cannot thank you all enough. Sadly I had to move elsewhere, but will never forget your kindness. Love and thanks to all.
04 November 2020
My mum arrived at Platters after spending a week in the local hospital with a broken pelvis bone. I cannot thank the staff enough who made my mum's stay so lovely, from the moment she arrived nothing was too much trouble and made her feel special. The care she received was excellent and when it was time to come home after 4 weeks she was very reluctant to go but knew going back to her home was going to be OK. So thank you to you all for making my mum's recovery extra special and welcoming her with open arms. You are all amazing - keep up the good work.
03 August 2020
I would just like to thank the staff for welcoming me and for everything they did to make my stay comfortable and I'd like to say a massive thank you to one staff member in particular. The man is brilliant and nothing was too much, he is an asset to Platters Farm Lodge. Thank you.
03 June 2020
My wife was in Platters Farm for 4 weeks respite, she was extremely happy there, loved the food and staff. We would be more than happy to recommend and/or use again. My wife was well cared for and looked really well when we collected her.
18 March 2020
Mum came here 4 weeks ago unable to hold her own weight or walk after a fall due to UTI. Being a stubborn old bird didn't expect her to try very hard with the physio but she is now walking with a frame, washing herself etc. I cannot thank the staff enough, always friendly and welcoming, showing you a friendly face when you as a family member are anxious for your relatives. Thank you.
27 February 2019
My husband always enjoys his stay at Platters Farm Lodge as he is always looked after well and given mental activity. They meet his needs adequately and have both male and female carers which helps him as he cooperates better with a male carer for his personal needs.
27 February 2019
Staff seemed very friendly and caring. The home was very clean and well maintained. Nice areas to sit outside. Service user found the meals very good and enjoyed them.
20 February 2019
Individually staff very kind and helpful but chronically understaffed at peak times, especially mornings. Also at times people left in hubs or the television room with no carer present and no buzzer. Left at tables after meals while staff are entering info on their machines.
06 February 2019
I am very impressed with Platters Farm Lodge. My Mother stayed for one week, her first visit. She enjoyed her stay and came home a happier, brighter person. The staff were excellent, kind, caring and The Lodge was spotless. I would recommend Platters Farm to anybody in need of respite care for the elderly.
24 January 2019
My mother was very happy here unlike when she was in rehab. My mother likes to sleep a lot due to dementia but this home even got mother to join in and chat to others, play games, watch a film. Agitation was very low as she was much better here in respite. Food was good mother said and care was very good. Carers were friendly but respectful, understood my mother and her idiosyncrasies. She was encouraged but not forced to join in.
15 January 2019
My mum has visited Platters Farm Lodge for the last 3 Christmas periods for respite care. On this occasion, I firmly believe that Platters Farm Lodge have upped their game. Everything seemed great, the staff and the level of care and attention were first class. Well done to all concerned.
02 January 2019
Very well cared for. Great kindness was shown. Physio department excellent, also food.
28 November 2018
A very good experience. My only observation is that some of the information on the discharge letter was incorrect, possibly it was given by the hospital? Dad was admitted because of a fall at the start of October, not colostomy (over 15 years). He had a fracture of the collarbone due to a fall and lives with me, his daughter, not alone.
19 November 2018
I could not wish for better care that I was given by well-meaning staff, especially when during my stay the facility was hit by a serious virus and unfortunately I suffered with this as well as a severe chest infection. The staff could not have been more attentive in my recovery. The facilities and activities at the centre are good although I didn’t make the most of it as I felt I was a bit young and would rather watch sport on my iPad. I would not hesitate in going back if there was a need to and I know for sure that I will miss the staff.
16 November 2018
Mum has had six respite stays with each one having various incidents, so management and control seriously need tightening. Incidents include loss of possessions, laundry and clean clothes mixed up. Another client's medication given in error - 'morphine, which is a controlled drug!' Discharged wearing another client's clearly named garments. Incorrect or missing information on documents. Protective item bags taken with shampoo loose in the case with insecure cap, hence it drained into the contents. Little evidence of advisory notes being used etc. Below is as I have experienced.
02 October 2018
I stayed at Platters Farm for rehabilitation for four weeks, following a stay in hospital due to a fall. After training with a physiotherapist for a period, I am able to walk independently with a zimmer frame.
26 September 2018
Platters Farm Lodge were very good looking after mum during her rehab. The carers although very busy and sometimes mum had a long wait were very good. The Occupational Therapist was brilliant and met every one of her needs. The Physio was very good too. Overall the team at Platters Farm Lodge were very good, caring, approachable and kind.
17 September 2018
My aunt was admitted to Platters Farm. The courtesy and care from all the staff has been excellent. Of particular note has been:- a) personal care and hygiene b) individual food presentation, especially meals in room c) OT visit to my aunts home d) advice to relatives and friends e) liaison with medical services as required f) pleasant, friendly atmosphere