Submit a Review for The Whitebeach
24 Upper Maze Hill, St Leonards-on-Sea, TN38 0LA
View Full Details of The WhitebeachLatest Reviews for The Whitebeach
26 November 2024
My wife has been in full time care since the beginning of September an as a family we have found that the all round care given has been exceptionally good throughout the home. My wife's cousins and friends who have visited found this to be the care with especially attentive staff given the type of dementia my wife has. For my self knowing that she is in this safe and caring environment, gives me absolute peace of mind.
17 October 2024
The staff are fantastic, they always notify me about Dad and his medication and any events that are on and how he is doing. The food is lovely, I could eat it myself looks amazing and the recent Hawaiian party in August was such a lovely time. The decor was great, singer, everything. Looking forward to the Christmas party.
11 October 2024
The staff organised a lovely cream ta for my nan's birthday. From the decor to the delicious homemade food (the chef is an excellent baker!), it felt really special and we really appreciated it. Thank you!
11 October 2024
We celebrated my mother-in-law's birthday and was invited to afternoon tea which was very lovely indeed, wasn't expecting this at all. Well cooked cakes and nice sandwiches and scones and even baked a birthday cake. We were all really made to feel welcome, the staff came in to sing happy birthday too. We were really happy with how she was well looked after. Well done. 10/10.
18 September 2024
My mother has recently moved into The Whitebeach Care Home. The staff are friendly, warm and welcoming every time I visit (home manager and senior so professional and positive). All Mum's healthcare needs are being thoroughly assessed after moving in. Mum's list of activities and trips out are varied and fun, supporting the individuality of each resident. I feel confident Mum's ever-changing needs will be met!
31 July 2024
I have been visiting my partner at Whitebeach for nearly two years. During that time I have seen how all the residents are treated kindly and respectfully. Individual needs are catered for and the level of patience and courtesy displayed by all members of staff is exceptional.
05 July 2024
Thank you for all you did to make the resident's last month more settled. The care taken to understand what the resident needed, what interested him and what did not was exemplary. The staff are very friendly - both to the residents and their visitors. The resident was a private person who didn't often engage in joint activities, but at The Whitebeach he found himself with people who he wanted to be with, and for the first time in years he took part in activities and trips. It's a shame we didn't find you sooner. Highly recommended.
04 June 2024
The helpers were very friendly and helpful and showed kindness and patience with clients. Lots of activities.
16 May 2024
It was my husband's 80th birthday and Whitebeach provided us with a private, decorated room with a high tea and special birthday cake for nine of us. They went over and beyond to make the day special for my husband, even singing 'Happy Birthday' to him. All our guests spoke very highly of the love, care and attention shown to us all. Thank you so much to all of you - you're a great bunch.
16 May 2024
The staff were very approachable, made time to discuss residents' needs. The staff were friendly and caring towards residents and balanced this by providing residents with their own space.
29 April 2024
My wife has been a resident at The Whitebeach for almost 2 years. My wife is comfortable and well cared for and best of all is understood by the staff who accommodate her tendency to wander and her inability to sit down for any length of time. The staff are diligent in informing me of any change in condition or medication. The staff are very happy to discuss matters with me if I have any questions when I visit.
26 April 2024
From the very first time of visiting The Whitebeach I had a happy feeling of the home. I am a very particular person and can sum up situations immediately and I had great vibes from the staff I met during the time my friend has been a resident. I have found everyone that I have had contact with very caring throughout. I would recommend the home to my family and friends.
16 April 2024
The first thing I noticed when I entered Whitebeach was music - lively music! Despite dementia, my mum isn't a 'sit in the chair and snooze' type, so it's been a huge relief to find Whitebeach. The staff are incredible, and there are plenty of them. I've never seen one person without a smile and a warm greeting, they are simply wonderful. My mum's room is great with an ensuite shower room. I love all the little details - the home-from-home 'front doors' to each room, the zoned areas and the day centre are well laid out so that there is a buzz of activity. More important than all that, every time I see my mum she is happy, clean, with her make-up on - just like she was before the dementia. She gets out on lots of trips, to the beach, town, and cafe to keep life feeling as normal as possible. This is a special place, where every resident is treated like a person, not a patient. The whole place is clean, well looked after and safe and I couldn't be happier that my mum gets to stay here!
15 April 2024
All of the staff at Whitebeach are clearly dedicated to their profession. Not only are they attentive to the residents but also to the families. When my dad arrived in Whitebeach he was particularly difficult to cope with but after being there for one year he is now very different. All of which is down to the care of the staff.
09 April 2024
The atmosphere on arriving at Whitebeach is so inviting, the staff were so friendly and unlike so many other care homes I have visited, nobody is sitting in chairs asleep, everybody is doing things. The dedicated activities staff make it a pleasure to behold. The residents seem to go out the minibus a couple of times a week and there is a pervading air of positivity that I love. My wife's room is great and having had meals myself, there you can vouch for the quality. Tea and biscuits are in abundant supply. The whole set up it seems has been throughout with residents in mind. I am very happy to have found this gem in a sea of standardisation. 5 stars.
08 April 2024
Myself and my family are very happy and very grateful to all the staff at The Whitebeach, our mother is taken of with love and tenderness. She shows great affection for each member of staff and I am confident that she feels safe and cared for.
04 April 2024
I am exceptionally pleased with my brother's care at Whitebeach. I find all the staff very friendly and helpful. It is very reassuring knowing that my brother is being looked after so well.
22 March 2024
My client was transferred to Whitebeach in the first half of February 2024. I am his PA. On our initial visit, it was so obvious that: 1. This team of staff truly care. 2. The person-centred approach stood out, the warmth of the staff, and the home set-up was not institutional. It was so nice to find a place that understood the importance and residents were happy in their care and felt safe and validated. Staff were responsive to his needs and keen to learn as much about him as possible. Always available and actively listening to all information about him and his needs. The 1st day spent with my client I was positively overwhelmed. Teams with varied roles all doing a grand job. My client is in a great place, with 30 years working in care I was elated to find that such excellence in the delivery of care existed. Often care is basic with elements missing in many settings, homes do their best but when resources are not in place it truly shows. This place is absolutely fabulous, I love it. Well done!
10 August 2023
I went to a 70's party, it was much fun and the residents really enjoyed it. The staff worked really hard to make it happen.
08 August 2023
The staff are welcoming and friendly, you quickly understand they are fully invested in creating a happy and calm atmosphere. They are attentive and supportive, making the resident and visitors feel comfortable. We were offered lunch on the terrace which I appreciated so we could spend precious time together and relax in comfort. The staff are always on hand, supportive but not intrusive. They are watchful and resourceful. I had great fun joining in the activities. I am very happy my dear friend is safe and comfortable in this very special place. I have great confidence in the standards at the home, not only in their caring but in their gentle and respectful manner.
Latest Reviews for The Whitebeach
26 November 2024
My wife has been in full time care since the beginning of September an as a family we have found that the all round care given has been exceptionally good throughout the home. My wife's cousins and friends who have visited found this to be the care with especially attentive staff given the type of dementia my wife has. For my self knowing that she is in this safe and caring environment, gives me absolute peace of mind.
17 October 2024
The staff are fantastic, they always notify me about Dad and his medication and any events that are on and how he is doing. The food is lovely, I could eat it myself looks amazing and the recent Hawaiian party in August was such a lovely time. The decor was great, singer, everything. Looking forward to the Christmas party.
11 October 2024
The staff organised a lovely cream ta for my nan's birthday. From the decor to the delicious homemade food (the chef is an excellent baker!), it felt really special and we really appreciated it. Thank you!
11 October 2024
We celebrated my mother-in-law's birthday and was invited to afternoon tea which was very lovely indeed, wasn't expecting this at all. Well cooked cakes and nice sandwiches and scones and even baked a birthday cake. We were all really made to feel welcome, the staff came in to sing happy birthday too. We were really happy with how she was well looked after. Well done. 10/10.
18 September 2024
My mother has recently moved into The Whitebeach Care Home. The staff are friendly, warm and welcoming every time I visit (home manager and senior so professional and positive). All Mum's healthcare needs are being thoroughly assessed after moving in. Mum's list of activities and trips out are varied and fun, supporting the individuality of each resident. I feel confident Mum's ever-changing needs will be met!
31 July 2024
I have been visiting my partner at Whitebeach for nearly two years. During that time I have seen how all the residents are treated kindly and respectfully. Individual needs are catered for and the level of patience and courtesy displayed by all members of staff is exceptional.
05 July 2024
Thank you for all you did to make the resident's last month more settled. The care taken to understand what the resident needed, what interested him and what did not was exemplary. The staff are very friendly - both to the residents and their visitors. The resident was a private person who didn't often engage in joint activities, but at The Whitebeach he found himself with people who he wanted to be with, and for the first time in years he took part in activities and trips. It's a shame we didn't find you sooner. Highly recommended.
04 June 2024
The helpers were very friendly and helpful and showed kindness and patience with clients. Lots of activities.
16 May 2024
It was my husband's 80th birthday and Whitebeach provided us with a private, decorated room with a high tea and special birthday cake for nine of us. They went over and beyond to make the day special for my husband, even singing 'Happy Birthday' to him. All our guests spoke very highly of the love, care and attention shown to us all. Thank you so much to all of you - you're a great bunch.
16 May 2024
The staff were very approachable, made time to discuss residents' needs. The staff were friendly and caring towards residents and balanced this by providing residents with their own space.
29 April 2024
My wife has been a resident at The Whitebeach for almost 2 years. My wife is comfortable and well cared for and best of all is understood by the staff who accommodate her tendency to wander and her inability to sit down for any length of time. The staff are diligent in informing me of any change in condition or medication. The staff are very happy to discuss matters with me if I have any questions when I visit.
26 April 2024
From the very first time of visiting The Whitebeach I had a happy feeling of the home. I am a very particular person and can sum up situations immediately and I had great vibes from the staff I met during the time my friend has been a resident. I have found everyone that I have had contact with very caring throughout. I would recommend the home to my family and friends.
16 April 2024
The first thing I noticed when I entered Whitebeach was music - lively music! Despite dementia, my mum isn't a 'sit in the chair and snooze' type, so it's been a huge relief to find Whitebeach. The staff are incredible, and there are plenty of them. I've never seen one person without a smile and a warm greeting, they are simply wonderful. My mum's room is great with an ensuite shower room. I love all the little details - the home-from-home 'front doors' to each room, the zoned areas and the day centre are well laid out so that there is a buzz of activity. More important than all that, every time I see my mum she is happy, clean, with her make-up on - just like she was before the dementia. She gets out on lots of trips, to the beach, town, and cafe to keep life feeling as normal as possible. This is a special place, where every resident is treated like a person, not a patient. The whole place is clean, well looked after and safe and I couldn't be happier that my mum gets to stay here!
15 April 2024
All of the staff at Whitebeach are clearly dedicated to their profession. Not only are they attentive to the residents but also to the families. When my dad arrived in Whitebeach he was particularly difficult to cope with but after being there for one year he is now very different. All of which is down to the care of the staff.
09 April 2024
The atmosphere on arriving at Whitebeach is so inviting, the staff were so friendly and unlike so many other care homes I have visited, nobody is sitting in chairs asleep, everybody is doing things. The dedicated activities staff make it a pleasure to behold. The residents seem to go out the minibus a couple of times a week and there is a pervading air of positivity that I love. My wife's room is great and having had meals myself, there you can vouch for the quality. Tea and biscuits are in abundant supply. The whole set up it seems has been throughout with residents in mind. I am very happy to have found this gem in a sea of standardisation. 5 stars.
08 April 2024
Myself and my family are very happy and very grateful to all the staff at The Whitebeach, our mother is taken of with love and tenderness. She shows great affection for each member of staff and I am confident that she feels safe and cared for.
04 April 2024
I am exceptionally pleased with my brother's care at Whitebeach. I find all the staff very friendly and helpful. It is very reassuring knowing that my brother is being looked after so well.
22 March 2024
My client was transferred to Whitebeach in the first half of February 2024. I am his PA. On our initial visit, it was so obvious that: 1. This team of staff truly care. 2. The person-centred approach stood out, the warmth of the staff, and the home set-up was not institutional. It was so nice to find a place that understood the importance and residents were happy in their care and felt safe and validated. Staff were responsive to his needs and keen to learn as much about him as possible. Always available and actively listening to all information about him and his needs. The 1st day spent with my client I was positively overwhelmed. Teams with varied roles all doing a grand job. My client is in a great place, with 30 years working in care I was elated to find that such excellence in the delivery of care existed. Often care is basic with elements missing in many settings, homes do their best but when resources are not in place it truly shows. This place is absolutely fabulous, I love it. Well done!
10 August 2023
I went to a 70's party, it was much fun and the residents really enjoyed it. The staff worked really hard to make it happen.
08 August 2023
The staff are welcoming and friendly, you quickly understand they are fully invested in creating a happy and calm atmosphere. They are attentive and supportive, making the resident and visitors feel comfortable. We were offered lunch on the terrace which I appreciated so we could spend precious time together and relax in comfort. The staff are always on hand, supportive but not intrusive. They are watchful and resourceful. I had great fun joining in the activities. I am very happy my dear friend is safe and comfortable in this very special place. I have great confidence in the standards at the home, not only in their caring but in their gentle and respectful manner.