Submit a Review for Abbot Care Home
Partridge Road, Harlow, CM18 6TD
View Full Details of Abbot Care HomeLatest Reviews for Abbot Care Home
29 January 2025
I wanted to take a moment to express my deepest gratitude for the exceptional care, kindness and compassion you show my mum every day. It is such a comfort to know that she is surrounded by dedicated and caring individuals who go above and beyond to make her feel safe, valued and supported. Your patience, warmth and professionalism do not go unnoticed and they mean the world to both my mum and our family. I would like to give a special thanks to all the staff at Mallards and say thank you for everything you do to make her days brighter. Please know that your hard work and dedication make a profound difference, and we are truly grateful. What can I say about one lady who is always going over and beyond to make people happy you are truly amazing and I will never be able to repay you for the kindness you showed to Mum not only now but while she was in hospital, you are one amazing lady.
22 January 2025
My nan has been at Abbot for over a year and it's the best decision we ever made to send her here. Her life has changed for the better. She is happier here than she has been in years. The staff are so caring and kind; we know she is in the best possible hands whenever we leave. The activities are great in helping her to meet other residents and the activity staff are so enthusiastic. Nan enjoys every minute of the activities that she does. Thank you so much to the staff at Abbot for everything you do for my nan and the happiness that you bring to her life.
22 January 2025
My nan has been at Abbot Care Home for 11 months now and I have nothing but wonderful things to say about the care she receives. Each carer goes above and beyond to understand her needs and the little quirks and routines she has throughout the day. You instantly get a homely feel when you walk in and are always greeted well by the carers. Nothing ever seems too much for them and I couldn't wish for my nan to be anywhere better for her. Thank you Abbots.
29 November 2024
The kettle that is being used for the residents and visitors/staff needs to be replaced. It has no filter and is full of limescale. Urgent attention is needed. Also, the ward in general had a very unpleasant smell of urine which isn't common.
15 October 2024
Lovely home, friendly and helpful staff. Residents seem very happy and well cared for.
06 September 2024
I moved into Abbots Care Home in October 2023. I was impressed the moment I walked in. Everyone was very welcoming and friendly. Went into my room and was gobsmacked, it's a large room with lots of space for my wheelchair. The staff are amazing they're very professional, kind, caring, and have a great sense of humour - for me, this is the perfect home to be in. I've made some lovely friends in here.
09 July 2024
I am glad that Mum has access to 24 hour care. The staff are kind and friendly. The staff can not only give Mum a lift but me as well, particularly when Mum is having a bad day and I need some reassurance. I can't understand how, having all Mum's clothes marked with her name and room number can still go missing in the wash; while she is sometimes wearing someone else's clothes. I have seen her clothes that have been put in her drawer without being folded. Mum gets looked after well.
05 April 2024
Mum joined The Jubilee Suite of Abbot Care Home in September 2023. Mum was made totally welcome by all the staff and six months on and she's still receiving excellent care and attention from all of her carers, nursing staff and the catering team. Mum's many medical needs often leave her needing urgent medical attention and the staff have responded in a fast, efficient way to ensure she has received the care and GP treatments in a very satisfactory time frame. Her personal carers are friendly and very supportive of Mum and she has grown very fond of them. The nursing staff have proved invaluable and her care has been excellent. The hostess service ensures that Mum's special dietary needs are always catered for and the chef goes out of her way to provide everything she needs and asks for, she's not been overlooked with adjustments made to ensure she has healthy treats. Administrative staff have been prompt and courteous when contacted and have dealt with things most satisfactorily.
20 March 2024
Passing on the responsibility of care to someone is one of the hardest things we have had to do but the staff there exceeded our expectations as to the levels of care and love they provided for Mum. By placing our trust in you all it enabled us to become her children again and her to see us through a mother's eyes once more. The times when she was ill and needed nursing back to good health, you were there and got her through it. The compassion and friendship they shared with her was a great comfort for the family. When it got near the end we wanted her to be where she was at home, Abbots. We wanted Mum to be where she felt safe and that was there with you all. When she passed the staff were so supportive and caring, I can never thank them enough for the respect they showed Mum and us at the time. Everyone there gave us something so special, you gave us time with Mum, time that without your care we wouldn't have had to share in the laughter and smiles we all had when we saw her.
18 March 2024
I have received very good treatment and care since being in the care home. I think they could do with a celebrity chef coming into sorry out the food, other than that, everything is very good.
08 March 2024
My cousin says she is very happy here. The staff are very friendly and do all they can to make sure her needs are met. Abbot has a very good social activity calendar, there is something for everybody every day. The ward manager and home manager work well together in achieving her goals.
08 March 2024
All staff are friendly and helpful and pleasant. Nurse in charge is quick to sort out any problems including medication.
20 December 2023
My husband has only been in the nursing home for two weeks but have found the reception, carers and nursing staff to be fully committed to their jobs and may it continue!
29 September 2023
To the Abbot Care Home team, I am writing to express my deep appreciation and gratitude for the incredible care and support provided to my father during his stay at Abbot Care Home. Abbot Care Home has always reached our expectations in respect to my father's care. I cannot thank you enough for the exceptional care and support provided to my father. You have truly made a positive difference in his life and we are incredibly thankful for that. With warm regards.
30 August 2023
I have been very pleased at the professionalism of the staff at Abbot Care Home. I leave my regular visits with my mother, knowing she is being well cared for and is in very safe hands. I always feel welcome at the care home and am made to feel as if some of the staff I know are like my friends. I have peace of mind knowing that my mother is getting the best care possible, whilst maintaining her well-being and dignity. I would have no hesitation in recommending Abbot Care Home as a place where residents can receive the very best in care.
27 February 2023
Mum was transferred from hospital to Abbot Care Home in August 2022 for end-of-life care. The family wasn't sure what to expect initially but first impressions were good, a lovely room with an en-suite bathroom. Over the first few weeks, we began getting to know the staff and appreciated how incredibly kind and friendly they were, both to us as visitors and to Mum as a patient. The carers were always very busy but took time when they could to chat to Mum and she built up a great rapport with everyone. We felt that Mum was safe and well looked after the entire time she was there. We have huge respect for the staff who work long hours in often difficult circumstances, yet still treat patients with respect and as individuals. Incredibly, Mum has improved with the help of people at Abbot and has now come home after five months. I wouldn't hesitate to recommend Abbot Care Home and the wonderful staff and management who work so hard to make it what it is.
13 February 2023
Although Mum has not been at Abbot for very long (she moved from another care home) she has been so much happier since her arrival and continuously tells us how caring and kind all the staff are. As a family, we are lucky enough to be able to visit often and have found all staff friendly and very efficient. They are excellent at keeping us up to date with anything concerning Mum. The rooms always look very clean and tidy, meals are also very good and varied. We would highly recommend Abbot to anyone who is needing residential care for a relative and feel very lucky that Mum is here.
10 January 2023
My time at Abbot Care Home was very good. All staff are fantastic whether they are nurses, cleaning staff, food chefs or receptionists, they were fantastic at their jobs. I can't say a bad word about the staff and can't thank the nurses enough for what they did for me and other residents. In my 7-week stay, I was treated with respect as I did all staff. I would recommend this care home to my family and friends.
06 December 2022
I've been spending time with my mother-in-law (resident) in Abbot Care Home since January 2020. She is the first person with dementia who I've built a relationship with. The unit she's on had an informational board that provided a wealth of information, tips, and encouragement. Observing staff interactions with her also provided a model of respect and dignity. I recently changed work and often support people with dementia. Various training has reinforced how knowledgeable and skilled the staff are. Their infection control practices also seem excellent. I noted this first with their communication and containment of norovirus. It continued throughout Covid lockdowns and beyond. We did hit some bumps around weekend visits during lockdown window visits, but management worked through them each time. Staff are attentive not only to my family member's physical health, but her general wellbeing and interests. They problem-solve issues as they arise and communicate well with her children
28 October 2022
I am very happy with the care my mum is receiving at Abbot Care Home. The staff (carers) are excellent. The staff give extra care to my mum, they work very hard and my mum is very content. So I would like to thank everyone at Abbot Care Home for the wonderful work they do.
Latest Reviews for Abbot Care Home
29 January 2025
I wanted to take a moment to express my deepest gratitude for the exceptional care, kindness and compassion you show my mum every day. It is such a comfort to know that she is surrounded by dedicated and caring individuals who go above and beyond to make her feel safe, valued and supported. Your patience, warmth and professionalism do not go unnoticed and they mean the world to both my mum and our family. I would like to give a special thanks to all the staff at Mallards and say thank you for everything you do to make her days brighter. Please know that your hard work and dedication make a profound difference, and we are truly grateful. What can I say about one lady who is always going over and beyond to make people happy you are truly amazing and I will never be able to repay you for the kindness you showed to Mum not only now but while she was in hospital, you are one amazing lady.
22 January 2025
My nan has been at Abbot for over a year and it's the best decision we ever made to send her here. Her life has changed for the better. She is happier here than she has been in years. The staff are so caring and kind; we know she is in the best possible hands whenever we leave. The activities are great in helping her to meet other residents and the activity staff are so enthusiastic. Nan enjoys every minute of the activities that she does. Thank you so much to the staff at Abbot for everything you do for my nan and the happiness that you bring to her life.
22 January 2025
My nan has been at Abbot Care Home for 11 months now and I have nothing but wonderful things to say about the care she receives. Each carer goes above and beyond to understand her needs and the little quirks and routines she has throughout the day. You instantly get a homely feel when you walk in and are always greeted well by the carers. Nothing ever seems too much for them and I couldn't wish for my nan to be anywhere better for her. Thank you Abbots.
29 November 2024
The kettle that is being used for the residents and visitors/staff needs to be replaced. It has no filter and is full of limescale. Urgent attention is needed. Also, the ward in general had a very unpleasant smell of urine which isn't common.
15 October 2024
Lovely home, friendly and helpful staff. Residents seem very happy and well cared for.
06 September 2024
I moved into Abbots Care Home in October 2023. I was impressed the moment I walked in. Everyone was very welcoming and friendly. Went into my room and was gobsmacked, it's a large room with lots of space for my wheelchair. The staff are amazing they're very professional, kind, caring, and have a great sense of humour - for me, this is the perfect home to be in. I've made some lovely friends in here.
09 July 2024
I am glad that Mum has access to 24 hour care. The staff are kind and friendly. The staff can not only give Mum a lift but me as well, particularly when Mum is having a bad day and I need some reassurance. I can't understand how, having all Mum's clothes marked with her name and room number can still go missing in the wash; while she is sometimes wearing someone else's clothes. I have seen her clothes that have been put in her drawer without being folded. Mum gets looked after well.
05 April 2024
Mum joined The Jubilee Suite of Abbot Care Home in September 2023. Mum was made totally welcome by all the staff and six months on and she's still receiving excellent care and attention from all of her carers, nursing staff and the catering team. Mum's many medical needs often leave her needing urgent medical attention and the staff have responded in a fast, efficient way to ensure she has received the care and GP treatments in a very satisfactory time frame. Her personal carers are friendly and very supportive of Mum and she has grown very fond of them. The nursing staff have proved invaluable and her care has been excellent. The hostess service ensures that Mum's special dietary needs are always catered for and the chef goes out of her way to provide everything she needs and asks for, she's not been overlooked with adjustments made to ensure she has healthy treats. Administrative staff have been prompt and courteous when contacted and have dealt with things most satisfactorily.
20 March 2024
Passing on the responsibility of care to someone is one of the hardest things we have had to do but the staff there exceeded our expectations as to the levels of care and love they provided for Mum. By placing our trust in you all it enabled us to become her children again and her to see us through a mother's eyes once more. The times when she was ill and needed nursing back to good health, you were there and got her through it. The compassion and friendship they shared with her was a great comfort for the family. When it got near the end we wanted her to be where she was at home, Abbots. We wanted Mum to be where she felt safe and that was there with you all. When she passed the staff were so supportive and caring, I can never thank them enough for the respect they showed Mum and us at the time. Everyone there gave us something so special, you gave us time with Mum, time that without your care we wouldn't have had to share in the laughter and smiles we all had when we saw her.
18 March 2024
I have received very good treatment and care since being in the care home. I think they could do with a celebrity chef coming into sorry out the food, other than that, everything is very good.
08 March 2024
My cousin says she is very happy here. The staff are very friendly and do all they can to make sure her needs are met. Abbot has a very good social activity calendar, there is something for everybody every day. The ward manager and home manager work well together in achieving her goals.
08 March 2024
All staff are friendly and helpful and pleasant. Nurse in charge is quick to sort out any problems including medication.
20 December 2023
My husband has only been in the nursing home for two weeks but have found the reception, carers and nursing staff to be fully committed to their jobs and may it continue!
29 September 2023
To the Abbot Care Home team, I am writing to express my deep appreciation and gratitude for the incredible care and support provided to my father during his stay at Abbot Care Home. Abbot Care Home has always reached our expectations in respect to my father's care. I cannot thank you enough for the exceptional care and support provided to my father. You have truly made a positive difference in his life and we are incredibly thankful for that. With warm regards.
30 August 2023
I have been very pleased at the professionalism of the staff at Abbot Care Home. I leave my regular visits with my mother, knowing she is being well cared for and is in very safe hands. I always feel welcome at the care home and am made to feel as if some of the staff I know are like my friends. I have peace of mind knowing that my mother is getting the best care possible, whilst maintaining her well-being and dignity. I would have no hesitation in recommending Abbot Care Home as a place where residents can receive the very best in care.
27 February 2023
Mum was transferred from hospital to Abbot Care Home in August 2022 for end-of-life care. The family wasn't sure what to expect initially but first impressions were good, a lovely room with an en-suite bathroom. Over the first few weeks, we began getting to know the staff and appreciated how incredibly kind and friendly they were, both to us as visitors and to Mum as a patient. The carers were always very busy but took time when they could to chat to Mum and she built up a great rapport with everyone. We felt that Mum was safe and well looked after the entire time she was there. We have huge respect for the staff who work long hours in often difficult circumstances, yet still treat patients with respect and as individuals. Incredibly, Mum has improved with the help of people at Abbot and has now come home after five months. I wouldn't hesitate to recommend Abbot Care Home and the wonderful staff and management who work so hard to make it what it is.
13 February 2023
Although Mum has not been at Abbot for very long (she moved from another care home) she has been so much happier since her arrival and continuously tells us how caring and kind all the staff are. As a family, we are lucky enough to be able to visit often and have found all staff friendly and very efficient. They are excellent at keeping us up to date with anything concerning Mum. The rooms always look very clean and tidy, meals are also very good and varied. We would highly recommend Abbot to anyone who is needing residential care for a relative and feel very lucky that Mum is here.
10 January 2023
My time at Abbot Care Home was very good. All staff are fantastic whether they are nurses, cleaning staff, food chefs or receptionists, they were fantastic at their jobs. I can't say a bad word about the staff and can't thank the nurses enough for what they did for me and other residents. In my 7-week stay, I was treated with respect as I did all staff. I would recommend this care home to my family and friends.
06 December 2022
I've been spending time with my mother-in-law (resident) in Abbot Care Home since January 2020. She is the first person with dementia who I've built a relationship with. The unit she's on had an informational board that provided a wealth of information, tips, and encouragement. Observing staff interactions with her also provided a model of respect and dignity. I recently changed work and often support people with dementia. Various training has reinforced how knowledgeable and skilled the staff are. Their infection control practices also seem excellent. I noted this first with their communication and containment of norovirus. It continued throughout Covid lockdowns and beyond. We did hit some bumps around weekend visits during lockdown window visits, but management worked through them each time. Staff are attentive not only to my family member's physical health, but her general wellbeing and interests. They problem-solve issues as they arise and communicate well with her children
28 October 2022
I am very happy with the care my mum is receiving at Abbot Care Home. The staff (carers) are excellent. The staff give extra care to my mum, they work very hard and my mum is very content. So I would like to thank everyone at Abbot Care Home for the wonderful work they do.