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123 Barnes Lane, Sarisbury Green, Southampton, SO31 7BH
View Full Details of Ancasta GroveLatest Reviews for Ancasta Grove
28 January 2025
Ancasta Grove is the most fantastic caring home! The staff are all excellent! Could not be beaten!
27 January 2025
Whilst this home has beautiful facilities unfortunately I would not recommend for residents who need higher levels of care including more acute mobility issues and dementia. I have high praise for the reception team and activity coordinators who are very friendly and genuinely seem to have care and affection for residents however the medical teams and day to day care seems to be completed as a tick box excercise without a genuine care for my grandmother. Issues I have encountered include; - Staff failing to complete hourly checks and falsifying paperwork records - Lack of dignity given to my grandmother, rushing procedures and not giving her genuine patience and choices. - Not notifying next of kin when she completely ran out of underwear allowing her to go 2 weeks before rectifying - Not reacting in a timely manner to fall alerts or alarms - hygiene concerns with bathroom being left in an unacceptable state for several hours. - loss of personal clothing items
10 January 2025
As the wife of a resident at Ancasta Grove, I have been thoroughly impressed since my husband moved here in August 2024. Having experienced another care home, the difference is remarkable. Ancasta Grove prioritizes genuine care over profit, creating a warm and welcoming environment. The management team is hands-on, regularly engaging with residents and families, while a variety of activities keeps residents active and entertained. The large, accessible garden is a beautiful space for relaxation and socialization. The home is highly accommodating, alternative meals are always available if needed and staff and management dine with residents, fostering a strong sense of community. Ancasta Grove also ensures that any funded nursing care awarded is fully used to reduce privately funded fees, providing families with transparency and peace of mind. This home has provided my husband with a safe, nurturing and happy environment. I highly recommend Ancasta Grove to anyone seeking outstanding care for their loved ones.
08 November 2024
The staff are excellent. The care Mum receives is 100%. Her room is perfect with a view of the garden.
17 October 2024
Mum only went into Ancasta Grove in February this year and was particularly enamoured of the food and the wide variety of activities. She is a gregarious person and has quickly become acquainted with her mealtime buddies. She likes the quiet lounge when visitors come and that is often where we head to chat. She makes quick decisions about the carers and will tell us who her favourites are as well as who she is not to keen on. Mum has a permanent catheter and the ability to deal with this i.e. securing it at night and the 12 week change over seemst o vary greatly between carers. Family feel that more training should be put in place forthis to minimise pain for Mum.
30 September 2024
Wonderful care home. Excellent, caring, clean, and cheerful staff. Excellent maintenance. Superb garden. Good entertainment and activities.
25 September 2024
The staff are good, am very pleased with the service. I've only been here for five weeks and I'm happy with the service, can't fault them for anything. The home is clean and well-maintained. Everyone talks to each other respectfully and this makes a big difference.
18 July 2024
The staff have been so caring and attentive to Mum's needs and have accommodated her every request. As visitors to the home, we are always made to feel like family, and the generous welcome is heart-warming and inclusive. The home itself is beautifully appointed, with the appearance of a hotel, and the activities programme is a brilliant aid to any resident trying to settle in and make friendships.
03 July 2024
To start with I cannot thank and applaud the staff too much, they are fabulous. From the moment I walk through the front door the feeling of warmth and caring abounds. The house is so friendly, the staff are so caring and welcoming. Above all I know Mum is safe, very comfortable and happy. Inside the home the rooms are spacious, beautifully decorated and functional. Outside the gardens are lovely and Mum really enjoy the patio door open and the plants and wildlife in view.
03 July 2024
My mum was in hospital when we were looking for a care home, so she was unable to see Ancasta for herself. The customer relations manager treated myself and my sister with such kindness, always keeping us up to date with emails and phone calls and giving us extra help and advice. Our mum is now settled at the home. All the staff are friendly, professional and caring and there is a full programme of activities. When the lifestyle lead heard that our mum played a particular card game he started a club afternoon. Such personal service!
16 May 2024
I'm delighted with the care that is being received and it is so nice to be interacting with cheerful and friendly staff. I appreciate the efforts of everyone to include Dad in whatever way they can.
29 February 2024
As soon as my mother moved into Ancasta Grove, all the staff went out of their way to welcome her into the home community and to get to know her personally. Any requests we made were acted on quickly and efficiently. Mum celebrated a very big birthday while she was at Ancasta Grove, and the whole team made a huge effort to make sure the day was special for her and her family. The facilities at the home are exceptional, and there is always plenty going on for residents to get involved in such as visiting musicians, local schoolchildren helping with gardening, and games of bingo in the lounge. I have no hesitation in recommending Ancasta Grove.
27 November 2023
My mum arrived at Ancasta Grove three weeks ago and from the minute we arrived we both felt a great culture within the home. The staff are very friendly, and caring and go to many lengths to engage all the residents in current and meaningful activities if they wish to do so. The community also are involved with visits to the home and this creates a wonderful atmosphere. I personally feel comfortable spending time with my mum in and around the home as the staff makes me feel very welcome. All the team go to many lengths to ensure my mum is safe, happy, and content which is so reassuring. We look forward to many more happy times at Ancasta Grove as our journey here has only just begun.
17 November 2023
My father moved to Ancasta Grove Care Home in June 2023 and it has been the best thing for my father and the family. He has had various episodes of being extremely unwell and the way the staff have dealt with him and the family at these times has been very compassionate and honest. At the moment, he is doing well and this is down to the excellent care that he receives from all of his carers and nurses. Nothing is too much trouble and the staff all work hard to make all residents feel comfortable and as much as being in their own home as much as possible. I cannot say enough good things about this care home or its staff and I am just so grateful that my father is in this home and he is happy and comfortable which is what we all want for our loved ones.
13 November 2023
My mum stayed for two weeks respite whilst her carer went into hospital. That was five months ago and she's been there since. Mum loved it so much she didn't want to go back home. The care "hotel", as Mum called it, was just wonderful. The lovely staff can't do enough for her and the food is fabulous. There are plenty of activities to join in with (great for my mum as she is very sociable) but also there's always somewhere quiet to go if she wants to. I would 100% recommend.
13 November 2023
We have experienced other homes and have to say Ancasta Grove Care Home is by far the best we have witnessed. A wonderful caring service with excellent communication. The events and service is well thought out, inclusive and enjoyable. Long may it continue. Thank you.
06 September 2023
Ancasta Grove's staff and facilities are excellent. In the few months we have experienced the care home, we've been impressed by everything. Staff are friendly and proactive, put on many activities daily, and I understand will individualism activities as required. Medical care has been thorough and efficient.
05 September 2023
All the staff at Ancasta Grove Care Home work incredibly hard to make this a special place for the residents. My father has been there since the home opened in June 2021 and we have both been so impressed at how friendly and caring the staff are. The management team lay on regular events for residents and their families, including well-attended BBQs on the grounds during the summer months. I have visited other care homes and this one is, in my opinion, by far the best.
05 June 2023
Ancasta Grove Care Home is a very special place, run by wonderful people. People who care. Everyone hopes that their relatives will have a home-from-home experience. Being looked after by people who care as if they are their own mother, father, grandma or grandad. This I found to be true. You can always discuss matters with staff whilst having a meal with your loved ones. I feel truly blessed that there was a vacancy for my dad at this haven.
20 March 2023
Ancasta Grove is a really special place. The staff are absolutely amazing, very caring towards the residents and show a lot of empathy. I visited many care homes before settling on Ancasta Grove. Nothing I saw could compare to it, it's like a 5-star hotel for people who need to be treated with care, love and respect. Our family member is settling in very well.
Latest Reviews for Ancasta Grove
28 January 2025
Ancasta Grove is the most fantastic caring home! The staff are all excellent! Could not be beaten!
27 January 2025
Whilst this home has beautiful facilities unfortunately I would not recommend for residents who need higher levels of care including more acute mobility issues and dementia. I have high praise for the reception team and activity coordinators who are very friendly and genuinely seem to have care and affection for residents however the medical teams and day to day care seems to be completed as a tick box excercise without a genuine care for my grandmother. Issues I have encountered include; - Staff failing to complete hourly checks and falsifying paperwork records - Lack of dignity given to my grandmother, rushing procedures and not giving her genuine patience and choices. - Not notifying next of kin when she completely ran out of underwear allowing her to go 2 weeks before rectifying - Not reacting in a timely manner to fall alerts or alarms - hygiene concerns with bathroom being left in an unacceptable state for several hours. - loss of personal clothing items
10 January 2025
As the wife of a resident at Ancasta Grove, I have been thoroughly impressed since my husband moved here in August 2024. Having experienced another care home, the difference is remarkable. Ancasta Grove prioritizes genuine care over profit, creating a warm and welcoming environment. The management team is hands-on, regularly engaging with residents and families, while a variety of activities keeps residents active and entertained. The large, accessible garden is a beautiful space for relaxation and socialization. The home is highly accommodating, alternative meals are always available if needed and staff and management dine with residents, fostering a strong sense of community. Ancasta Grove also ensures that any funded nursing care awarded is fully used to reduce privately funded fees, providing families with transparency and peace of mind. This home has provided my husband with a safe, nurturing and happy environment. I highly recommend Ancasta Grove to anyone seeking outstanding care for their loved ones.
08 November 2024
The staff are excellent. The care Mum receives is 100%. Her room is perfect with a view of the garden.
17 October 2024
Mum only went into Ancasta Grove in February this year and was particularly enamoured of the food and the wide variety of activities. She is a gregarious person and has quickly become acquainted with her mealtime buddies. She likes the quiet lounge when visitors come and that is often where we head to chat. She makes quick decisions about the carers and will tell us who her favourites are as well as who she is not to keen on. Mum has a permanent catheter and the ability to deal with this i.e. securing it at night and the 12 week change over seemst o vary greatly between carers. Family feel that more training should be put in place forthis to minimise pain for Mum.
30 September 2024
Wonderful care home. Excellent, caring, clean, and cheerful staff. Excellent maintenance. Superb garden. Good entertainment and activities.
25 September 2024
The staff are good, am very pleased with the service. I've only been here for five weeks and I'm happy with the service, can't fault them for anything. The home is clean and well-maintained. Everyone talks to each other respectfully and this makes a big difference.
18 July 2024
The staff have been so caring and attentive to Mum's needs and have accommodated her every request. As visitors to the home, we are always made to feel like family, and the generous welcome is heart-warming and inclusive. The home itself is beautifully appointed, with the appearance of a hotel, and the activities programme is a brilliant aid to any resident trying to settle in and make friendships.
03 July 2024
To start with I cannot thank and applaud the staff too much, they are fabulous. From the moment I walk through the front door the feeling of warmth and caring abounds. The house is so friendly, the staff are so caring and welcoming. Above all I know Mum is safe, very comfortable and happy. Inside the home the rooms are spacious, beautifully decorated and functional. Outside the gardens are lovely and Mum really enjoy the patio door open and the plants and wildlife in view.
03 July 2024
My mum was in hospital when we were looking for a care home, so she was unable to see Ancasta for herself. The customer relations manager treated myself and my sister with such kindness, always keeping us up to date with emails and phone calls and giving us extra help and advice. Our mum is now settled at the home. All the staff are friendly, professional and caring and there is a full programme of activities. When the lifestyle lead heard that our mum played a particular card game he started a club afternoon. Such personal service!
16 May 2024
I'm delighted with the care that is being received and it is so nice to be interacting with cheerful and friendly staff. I appreciate the efforts of everyone to include Dad in whatever way they can.
29 February 2024
As soon as my mother moved into Ancasta Grove, all the staff went out of their way to welcome her into the home community and to get to know her personally. Any requests we made were acted on quickly and efficiently. Mum celebrated a very big birthday while she was at Ancasta Grove, and the whole team made a huge effort to make sure the day was special for her and her family. The facilities at the home are exceptional, and there is always plenty going on for residents to get involved in such as visiting musicians, local schoolchildren helping with gardening, and games of bingo in the lounge. I have no hesitation in recommending Ancasta Grove.
27 November 2023
My mum arrived at Ancasta Grove three weeks ago and from the minute we arrived we both felt a great culture within the home. The staff are very friendly, and caring and go to many lengths to engage all the residents in current and meaningful activities if they wish to do so. The community also are involved with visits to the home and this creates a wonderful atmosphere. I personally feel comfortable spending time with my mum in and around the home as the staff makes me feel very welcome. All the team go to many lengths to ensure my mum is safe, happy, and content which is so reassuring. We look forward to many more happy times at Ancasta Grove as our journey here has only just begun.
17 November 2023
My father moved to Ancasta Grove Care Home in June 2023 and it has been the best thing for my father and the family. He has had various episodes of being extremely unwell and the way the staff have dealt with him and the family at these times has been very compassionate and honest. At the moment, he is doing well and this is down to the excellent care that he receives from all of his carers and nurses. Nothing is too much trouble and the staff all work hard to make all residents feel comfortable and as much as being in their own home as much as possible. I cannot say enough good things about this care home or its staff and I am just so grateful that my father is in this home and he is happy and comfortable which is what we all want for our loved ones.
13 November 2023
My mum stayed for two weeks respite whilst her carer went into hospital. That was five months ago and she's been there since. Mum loved it so much she didn't want to go back home. The care "hotel", as Mum called it, was just wonderful. The lovely staff can't do enough for her and the food is fabulous. There are plenty of activities to join in with (great for my mum as she is very sociable) but also there's always somewhere quiet to go if she wants to. I would 100% recommend.
13 November 2023
We have experienced other homes and have to say Ancasta Grove Care Home is by far the best we have witnessed. A wonderful caring service with excellent communication. The events and service is well thought out, inclusive and enjoyable. Long may it continue. Thank you.
06 September 2023
Ancasta Grove's staff and facilities are excellent. In the few months we have experienced the care home, we've been impressed by everything. Staff are friendly and proactive, put on many activities daily, and I understand will individualism activities as required. Medical care has been thorough and efficient.
05 September 2023
All the staff at Ancasta Grove Care Home work incredibly hard to make this a special place for the residents. My father has been there since the home opened in June 2021 and we have both been so impressed at how friendly and caring the staff are. The management team lay on regular events for residents and their families, including well-attended BBQs on the grounds during the summer months. I have visited other care homes and this one is, in my opinion, by far the best.
05 June 2023
Ancasta Grove Care Home is a very special place, run by wonderful people. People who care. Everyone hopes that their relatives will have a home-from-home experience. Being looked after by people who care as if they are their own mother, father, grandma or grandad. This I found to be true. You can always discuss matters with staff whilst having a meal with your loved ones. I feel truly blessed that there was a vacancy for my dad at this haven.
20 March 2023
Ancasta Grove is a really special place. The staff are absolutely amazing, very caring towards the residents and show a lot of empathy. I visited many care homes before settling on Ancasta Grove. Nothing I saw could compare to it, it's like a 5-star hotel for people who need to be treated with care, love and respect. Our family member is settling in very well.