Submit a Review for Anita Stone Court
20 Moor Green Lane, Moseley, Birmingham, B13 8ND
View Full Details of Anita Stone CourtLatest Reviews for Anita Stone Court
31 December 2024
I have found the care home manager to be very helpful. Due to a financial error, we were being charged the wrong amount for Mum's 24-hour care. We had a series of meetings to rectify the shortfall and a helpful, considerate understanding was reached. I had complained that some of the food served seemed like 'convenience' food. The manager took the trouble to show me that their food was made with fresh ingredients, even giving me a tour of their ambient fridge room.
19 November 2024
My mum has vascular dementia for several years and has been at this home for 4 years. She has always said that she is happy. We had to take her off site for a dental appointment and on our return to the house, she became confused, not recognising where she was and unable to independently navigate to the room, not recognising her room and became inconsolable. Various members of staff came to our aid, deploying their care, experience and empathy to distract Mum by taking her to a different room (their sensory room) and engaging her is a quiet activity. It was reassuring for me to witness my mum being cared for in this way.
07 November 2024
Before Mother came to Anita Stone Court she had been in hospital for 2 months and was very poorly, subdued and not really very happy as you can imagine. Well, what a turnaround, after a few weeks in Anita Stone Court Mother started to show signs of her old self with her special personality and sense of humour showing again. This is all to do with the way she has been cared for and the dedication given by all the staff members who are a credit to Anita Stone. Keep up the good work.
03 October 2024
Mum has recently moved into Anita Stone Court and I am so glad we have come here. From the moment we arrived, we were fully involved with planning Mum's care. We were introduced immediately to her named nurse and her key worker and all the staff have made an effort to get to know Mum and understand her needs and preferences. The manager and all of the team have been the epitome of kindness and seem to actively enjoy what they are doing making the environment a happy and warm place to be. Mealtimes are made very sociable which is a bonus for Mum who doesn't like to eat alone and the food is excellent. The bistro where we can come and have a drink or snack as a family, together with Mum, is a real bonus.
25 September 2024
As my dad does not suffer with any cognitive difficulties, food is the most important experience that a patient can have outside of daily care. He is and was an excellent cook and the whole food experience is a big part of his day. Please try to involve him with choices and food that could stimulate his overall experience.
04 September 2024
Met with the General Manager to carry out a 6-month review of my Mother's stay. I felt that the manager had a good level of awareness of Mom's challenging behaviour and was able to talk, in detail, about how this has changed over this period. The manager struck me as being in tune with her role and how that relates to residents, family, and team members alike. Throughout the manager appeared to be highly motivated and enthusiastic about what she is responsible for. I complimented her on the attention and care given to my Mother and, in particular, the positive culture that provides this.
16 November 2023
My dad has been here for three months, and we are very happy with the care from the team. My mom, at 81, is very comfortable here and visits every day. She walks around the place as if she is a resident, and that's how the team make her feel. There are things that can always be improved, but care and compassion are paramount to us, and my dad gets that in abundance.
19 September 2023
Anita Stone Court lists a care home manager as someone who left in Jan 2023, we think, no one told relatives. After 6 months of relying on agency staff and a meeting in June 2023 to admit care had been poor, the new Manager (the one after the previous that left) tried to turn things around but has now left having only worked at the Anita Stone Court June - August/beginning Sept 2023. That most recent manager really tried but one individual cannot deal with how far processes had lapsed including during the previous manager's period and the subsequent 6 month gap - improvements have only ever been partial. BCOP needs to support any new manager coming to turn the home around. Individual staff are friendly but care is inconsistent. Anita Stone Court also went from 'Requires Improvement' rating CQC to 'Good Requires Improvement' however the manager who took over briefly this summer said it was in reality it was back to 'Requires Improvement': this downward spiral will continue unless BCOP steps in. For us, Anita Stone Court was also badly behind on meeting DOLs.
26 July 2023
My application was accepted in September 2022; my son visited the apartment in advance and sent me a comer video. After the upheaval of my move from Northumberland, the facilities in the apartment, in reality, came as an extraordinarily pleasant surprise. The staff and admin/managers made every effort to help me settle into this new address and local facilities so that I can now conduct an independent life and still count on their help when necessary. I'm very happy to take this opportunity to acknowledge my gratitude.
05 May 2023
Mum was only at the home for a short time but the care and compassion she received was excellent. The food was lovely and as a family, we felt valued and listened to. Unfortunately, she was not well enough to participate in the activities on offer. At the end of her life staff ensured she maintained her dignity and that she was well presented which is something that was important to her. Staff also spent time chatting to her to support her mental health as she was anxious due to breathing difficulties. I would recommend the home.
26 April 2023
Grandad is very settled, staff are really kind, lovely home and good food. Nothing seems too much trouble and they all seem to genuinely care. Not keen on the animals though, I don’t think they have big enough pens. Could you let someone else look after them like on a farm or something and have them come to visit? This doesn't put me off though, it's a lovely place thank you for all your care. My mum's uncle is in your other home, that is lovely too.
13 April 2023
My partner came to the home in November 2022. I am very happy with the care, he enjoys all the food. I know that he is kept safe which is reassuring. All the staff are extremely kind to him.
11 April 2023
The care my relative receives at present and in the past is excellent. He is always clean and tidy and his specific needs taken care of. The staff are kind and caring and are very hard working and know their residents well. His bedroom and bathroom are always clean and tidy. When he was able to, my uncle really enjoyed his occasional visits to the local pub and feeding the animals and in return, they gave him many hours of pleasure. I think the animals are an asset to the home. I am very satisfied with the care he receives at this home and would happily recommend the home.
01 December 2022
High-quality care with kind and attentive, professional staff in a bright and cheerful environment. More communal activities would be welcome, albeit optional, but the environment and staff approach are of a high standard. Garden and animals are a real bonus too.
17 October 2022
This home is amazing. All the staff are very hardworking and great. Very clean place and my relative is well looked after. Thanks to all the staff.
21 September 2022
My brothers and I are really glad that Mom resides at Anita Stone Court. We do not have any complaints as far as Mom's care is concerned but we have noticed the general maintenance on chairs, wheelchairs etc and the garden and grounds has slipped a bit lately. The hens and ducks are not doing much except make a mess and destruct the garden. Wouldn't it be better free of animals and full of shrubs and flowers for the residents to see and enjoy.
21 September 2022
My siblings and I are glad that our mother is residing at Anita Stone Court. The staff are always good and Mom's level of care is high. We have noticed lately that the general level of maintenance has dropped, a bit concerning, the furniture and grounds and we wonder whether the hens and ducks are doing more damage than good with the mess everywhere. But on the whole quite happy with everything.
19 August 2022
My mother was in Anita Stone Court. I found Mom's care was excellent and the staff were very good with her and family and friends that visited Mom. When Mom passed away there was extreme dignity for Mom and care and kind words for the family.
07 July 2022
The home has had a number of staff changes during the last two years, and recently, this has had an impact on the quality of care. This was brought to the attention of the staff and is being addressed. With new staff, things take time, and it would help if they spoke to family more during these changes, but possible shortages can add to the time to do this. Overall, we have still recommended other people to be accommodated in the home.
28 June 2022
All staff are very friendly and are efficient in their work. I'm very impressed with how quickly they are to sort any issues out. The building and rooms are always in a good clean condition. It is always a pleasure to visit.
Latest Reviews for Anita Stone Court
31 December 2024
I have found the care home manager to be very helpful. Due to a financial error, we were being charged the wrong amount for Mum's 24-hour care. We had a series of meetings to rectify the shortfall and a helpful, considerate understanding was reached. I had complained that some of the food served seemed like 'convenience' food. The manager took the trouble to show me that their food was made with fresh ingredients, even giving me a tour of their ambient fridge room.
19 November 2024
My mum has vascular dementia for several years and has been at this home for 4 years. She has always said that she is happy. We had to take her off site for a dental appointment and on our return to the house, she became confused, not recognising where she was and unable to independently navigate to the room, not recognising her room and became inconsolable. Various members of staff came to our aid, deploying their care, experience and empathy to distract Mum by taking her to a different room (their sensory room) and engaging her is a quiet activity. It was reassuring for me to witness my mum being cared for in this way.
07 November 2024
Before Mother came to Anita Stone Court she had been in hospital for 2 months and was very poorly, subdued and not really very happy as you can imagine. Well, what a turnaround, after a few weeks in Anita Stone Court Mother started to show signs of her old self with her special personality and sense of humour showing again. This is all to do with the way she has been cared for and the dedication given by all the staff members who are a credit to Anita Stone. Keep up the good work.
03 October 2024
Mum has recently moved into Anita Stone Court and I am so glad we have come here. From the moment we arrived, we were fully involved with planning Mum's care. We were introduced immediately to her named nurse and her key worker and all the staff have made an effort to get to know Mum and understand her needs and preferences. The manager and all of the team have been the epitome of kindness and seem to actively enjoy what they are doing making the environment a happy and warm place to be. Mealtimes are made very sociable which is a bonus for Mum who doesn't like to eat alone and the food is excellent. The bistro where we can come and have a drink or snack as a family, together with Mum, is a real bonus.
25 September 2024
As my dad does not suffer with any cognitive difficulties, food is the most important experience that a patient can have outside of daily care. He is and was an excellent cook and the whole food experience is a big part of his day. Please try to involve him with choices and food that could stimulate his overall experience.
04 September 2024
Met with the General Manager to carry out a 6-month review of my Mother's stay. I felt that the manager had a good level of awareness of Mom's challenging behaviour and was able to talk, in detail, about how this has changed over this period. The manager struck me as being in tune with her role and how that relates to residents, family, and team members alike. Throughout the manager appeared to be highly motivated and enthusiastic about what she is responsible for. I complimented her on the attention and care given to my Mother and, in particular, the positive culture that provides this.
16 November 2023
My dad has been here for three months, and we are very happy with the care from the team. My mom, at 81, is very comfortable here and visits every day. She walks around the place as if she is a resident, and that's how the team make her feel. There are things that can always be improved, but care and compassion are paramount to us, and my dad gets that in abundance.
19 September 2023
Anita Stone Court lists a care home manager as someone who left in Jan 2023, we think, no one told relatives. After 6 months of relying on agency staff and a meeting in June 2023 to admit care had been poor, the new Manager (the one after the previous that left) tried to turn things around but has now left having only worked at the Anita Stone Court June - August/beginning Sept 2023. That most recent manager really tried but one individual cannot deal with how far processes had lapsed including during the previous manager's period and the subsequent 6 month gap - improvements have only ever been partial. BCOP needs to support any new manager coming to turn the home around. Individual staff are friendly but care is inconsistent. Anita Stone Court also went from 'Requires Improvement' rating CQC to 'Good Requires Improvement' however the manager who took over briefly this summer said it was in reality it was back to 'Requires Improvement': this downward spiral will continue unless BCOP steps in. For us, Anita Stone Court was also badly behind on meeting DOLs.
26 July 2023
My application was accepted in September 2022; my son visited the apartment in advance and sent me a comer video. After the upheaval of my move from Northumberland, the facilities in the apartment, in reality, came as an extraordinarily pleasant surprise. The staff and admin/managers made every effort to help me settle into this new address and local facilities so that I can now conduct an independent life and still count on their help when necessary. I'm very happy to take this opportunity to acknowledge my gratitude.
05 May 2023
Mum was only at the home for a short time but the care and compassion she received was excellent. The food was lovely and as a family, we felt valued and listened to. Unfortunately, she was not well enough to participate in the activities on offer. At the end of her life staff ensured she maintained her dignity and that she was well presented which is something that was important to her. Staff also spent time chatting to her to support her mental health as she was anxious due to breathing difficulties. I would recommend the home.
26 April 2023
Grandad is very settled, staff are really kind, lovely home and good food. Nothing seems too much trouble and they all seem to genuinely care. Not keen on the animals though, I don’t think they have big enough pens. Could you let someone else look after them like on a farm or something and have them come to visit? This doesn't put me off though, it's a lovely place thank you for all your care. My mum's uncle is in your other home, that is lovely too.
13 April 2023
My partner came to the home in November 2022. I am very happy with the care, he enjoys all the food. I know that he is kept safe which is reassuring. All the staff are extremely kind to him.
11 April 2023
The care my relative receives at present and in the past is excellent. He is always clean and tidy and his specific needs taken care of. The staff are kind and caring and are very hard working and know their residents well. His bedroom and bathroom are always clean and tidy. When he was able to, my uncle really enjoyed his occasional visits to the local pub and feeding the animals and in return, they gave him many hours of pleasure. I think the animals are an asset to the home. I am very satisfied with the care he receives at this home and would happily recommend the home.
01 December 2022
High-quality care with kind and attentive, professional staff in a bright and cheerful environment. More communal activities would be welcome, albeit optional, but the environment and staff approach are of a high standard. Garden and animals are a real bonus too.
17 October 2022
This home is amazing. All the staff are very hardworking and great. Very clean place and my relative is well looked after. Thanks to all the staff.
21 September 2022
My brothers and I are really glad that Mom resides at Anita Stone Court. We do not have any complaints as far as Mom's care is concerned but we have noticed the general maintenance on chairs, wheelchairs etc and the garden and grounds has slipped a bit lately. The hens and ducks are not doing much except make a mess and destruct the garden. Wouldn't it be better free of animals and full of shrubs and flowers for the residents to see and enjoy.
21 September 2022
My siblings and I are glad that our mother is residing at Anita Stone Court. The staff are always good and Mom's level of care is high. We have noticed lately that the general level of maintenance has dropped, a bit concerning, the furniture and grounds and we wonder whether the hens and ducks are doing more damage than good with the mess everywhere. But on the whole quite happy with everything.
19 August 2022
My mother was in Anita Stone Court. I found Mom's care was excellent and the staff were very good with her and family and friends that visited Mom. When Mom passed away there was extreme dignity for Mom and care and kind words for the family.
07 July 2022
The home has had a number of staff changes during the last two years, and recently, this has had an impact on the quality of care. This was brought to the attention of the staff and is being addressed. With new staff, things take time, and it would help if they spoke to family more during these changes, but possible shortages can add to the time to do this. Overall, we have still recommended other people to be accommodated in the home.
28 June 2022
All staff are very friendly and are efficient in their work. I'm very impressed with how quickly they are to sort any issues out. The building and rooms are always in a good clean condition. It is always a pleasure to visit.