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Ruskin Road, Mablethorpe, LN12 1BP
View Full Details of Apex Care CentreLatest Reviews for Apex Care Centre
05 August 2024
My great aunt has been a resident since 2019, my great uncle since 2020. Both suffered mobility issues and were bed-ridden. Having cared for themselves prior to becoming residents, their health and hygiene had deteriorated considerably. Their health, appearance and hygiene standards improved enormously when cared for here. My great uncle recently passed away and I think it would be fair to say that he was a somewhat difficult man to deal with at times. (He would have agreed.) Despite this, I found the staff had a realistic and appropriate way of dealing with him. They were tolerant, and fair and kept me informed of any problems that arose. My great-aunt is still a resident. She is very happy there and well cared for. The staff are fond of her and she is treated with kindness and dignity. I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.
05 July 2022
The home is bright, welcoming and clean. There are various seated areas, all nicely furnished and well maintained. The staff are friendly and responsive. The individual rooms are a reasonable size and have access to a garden area. My sister is able to have her dog there, which is essential for her at the moment. I am really pleased with the home; I have seen several care homes, and this is the best one I have visited.
24 September 2021
We would like to thank you all for being so kind and helpful to us with Mum. It is a difficult time but you are helping us knowing she is being looked after. Thanks to the Manager as well, for listening to me.
06 January 2021
My wife has been in the care of Apex Care Centre at Mablethorpe since July 2019. We are both very happy with the care and professionalism given to her by the care staff and the management. She gets on well with the care staff and they, in turn, seem to be quite fond of her. The current manager and the previous one seem to have gone out of their way to keep the residents safe and happy. They have gone the extra mile in the difficult situation during 2020 with problems caused by the virus. Thank you to everyone at the centre, ie the manager, the office manager, maintenance, kitchen staff and all the lovely carers for making my wife feel safe and comfortable at your care home.
06 July 2017
My husband went into this home for 1 weeks respite, on 1st visit after ringing night before and getting told all was OK. On arrival he was not in his room and nobody knew where he was, after searching the entire place for 20 min staff only decided on help after I raised my voice. Took 30 min to find him, he had followed staff out of a back door into the grounds, got through a fence, ended up across the road in a ditch after falling and losing his glasses. His eye was cut his legs were cut and scratched after he crawled up the ditch and barbed wire to get out. The day before he had been very agitated and had tried to open doors but staff told me on phone he was settling OK. This was a Sunday last December have not had a letter/phone call or any way of apology did not even phone to ask if he was alright. So no, I would not recommend and now they had the cheek to send a bill when he came home a lot worse than when he went in, he lost his glasses and hearing aid and nobody seems to care.
23 February 2016
The physical environment is pleasant and clean, my mothers room was a good size and well furnished. The lack of a TV aerial point meant my mother could not watch TV and felt isolated until friends brought a radio. The appearance of the bed was a bit daunting on first sight - the sides were raised and draped with cream padded fabric and it resembled a large open coffin! We did get used to the appearance but it was a shock the first time I visited when my mother felt as though she had been put in a box. Communication between staff about the care of my mother was poor with a lack of understanding of her needs and conflicting ideas on what was required and I think a more pro-active approach to communication would be helpful. The staff are pleasant and I met the nurse a couple of times and he appeared competent and caring, I don't know the names of other staff members. I was not impressed to find one inch high black laundry letters on a cream coloured nightdress - why not write them in a discreet place? The care home is easy to find with adequate parking. I have rated activities and value for money as satisfactory although I don't know about these - there is no option to chose "don't know" or "not applicable"
21 December 2015
Our father has been admitted under a palliative care scheme. The professionalism shown towards us as a family and to our father has eased a very difficult situation. I feel very happy to leave him in their care as he faces the last weeks of his life.
Latest Reviews for Apex Care Centre
05 August 2024
My great aunt has been a resident since 2019, my great uncle since 2020. Both suffered mobility issues and were bed-ridden. Having cared for themselves prior to becoming residents, their health and hygiene had deteriorated considerably. Their health, appearance and hygiene standards improved enormously when cared for here. My great uncle recently passed away and I think it would be fair to say that he was a somewhat difficult man to deal with at times. (He would have agreed.) Despite this, I found the staff had a realistic and appropriate way of dealing with him. They were tolerant, and fair and kept me informed of any problems that arose. My great-aunt is still a resident. She is very happy there and well cared for. The staff are fond of her and she is treated with kindness and dignity. I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.
05 July 2022
The home is bright, welcoming and clean. There are various seated areas, all nicely furnished and well maintained. The staff are friendly and responsive. The individual rooms are a reasonable size and have access to a garden area. My sister is able to have her dog there, which is essential for her at the moment. I am really pleased with the home; I have seen several care homes, and this is the best one I have visited.
24 September 2021
We would like to thank you all for being so kind and helpful to us with Mum. It is a difficult time but you are helping us knowing she is being looked after. Thanks to the Manager as well, for listening to me.
06 January 2021
My wife has been in the care of Apex Care Centre at Mablethorpe since July 2019. We are both very happy with the care and professionalism given to her by the care staff and the management. She gets on well with the care staff and they, in turn, seem to be quite fond of her. The current manager and the previous one seem to have gone out of their way to keep the residents safe and happy. They have gone the extra mile in the difficult situation during 2020 with problems caused by the virus. Thank you to everyone at the centre, ie the manager, the office manager, maintenance, kitchen staff and all the lovely carers for making my wife feel safe and comfortable at your care home.
06 July 2017
My husband went into this home for 1 weeks respite, on 1st visit after ringing night before and getting told all was OK. On arrival he was not in his room and nobody knew where he was, after searching the entire place for 20 min staff only decided on help after I raised my voice. Took 30 min to find him, he had followed staff out of a back door into the grounds, got through a fence, ended up across the road in a ditch after falling and losing his glasses. His eye was cut his legs were cut and scratched after he crawled up the ditch and barbed wire to get out. The day before he had been very agitated and had tried to open doors but staff told me on phone he was settling OK. This was a Sunday last December have not had a letter/phone call or any way of apology did not even phone to ask if he was alright. So no, I would not recommend and now they had the cheek to send a bill when he came home a lot worse than when he went in, he lost his glasses and hearing aid and nobody seems to care.
23 February 2016
The physical environment is pleasant and clean, my mothers room was a good size and well furnished. The lack of a TV aerial point meant my mother could not watch TV and felt isolated until friends brought a radio. The appearance of the bed was a bit daunting on first sight - the sides were raised and draped with cream padded fabric and it resembled a large open coffin! We did get used to the appearance but it was a shock the first time I visited when my mother felt as though she had been put in a box. Communication between staff about the care of my mother was poor with a lack of understanding of her needs and conflicting ideas on what was required and I think a more pro-active approach to communication would be helpful. The staff are pleasant and I met the nurse a couple of times and he appeared competent and caring, I don't know the names of other staff members. I was not impressed to find one inch high black laundry letters on a cream coloured nightdress - why not write them in a discreet place? The care home is easy to find with adequate parking. I have rated activities and value for money as satisfactory although I don't know about these - there is no option to chose "don't know" or "not applicable"
21 December 2015
Our father has been admitted under a palliative care scheme. The professionalism shown towards us as a family and to our father has eased a very difficult situation. I feel very happy to leave him in their care as he faces the last weeks of his life.