Submit a Review for Caldwell Grange & The Lodge
Donnithorne Avenue, Nuneaton, CV11 4QJ
View Full Details of Caldwell Grange & The LodgeLatest Reviews for Caldwell Grange & The Lodge
07 February 2025
Mum was at Caldwell Grange & The Lodge over 4 years and i cannot express my gratitude enough for the care she received. She was treated with kindness and respect, allowing her her dignity and letting her be herself. She was encouraged and persuaded if necessary, never forced to do anything. Mum liked cleaning and was never discouraged, even though it probably made more work for the staff. Throughout her stay, I felt she was treated with care and consideration and the staff took time to talk and interact with her, telling me little anecdotes when I visited. I always felt there was someone I could talk to if I had concerns. At the end everyone was amazing, helping to make it as easy as it could be for myself, my sister and mum. And, finally, they all showed the respect we had seen throughout her stay by standing outside the home as the funeral cars passed by. I just want to emphasize that the consideration, kindness and care she was shown was also extended to me on my visits there.
04 July 2024
Welcome to The Lodge was very warm and put me at ease. The room was ready for me and my family able to bring personal items. Delighted with room size, decor, and cleanliness. Information given to me - details of doctors, general care, etc. All in all, this helped immensely as I was very vulnerable - leaving my home - losing independence to some extent, etc. *After 6 weeks the main course of meals is poor.
26 June 2024
I have been delighted with the care level and the overall quality of the staff at Caldwell Lodge. Taking my Mother away from her home was one of the most difficult things I have ever had to do, but choosing Caldwell Lode was one of the best decisions I could have made.
14 June 2024
Mum has loved being here, staff is always excellent. The food is good. Very happy with The Lodge.
14 June 2024
My Father gas been a resident at The Lodge for nearly 12 months. I am very happy with the care he receives from very friendly helpful staff. The Lodge is clean and there are plenty of in-house activities as well as trips out. But most of all my Father is happy here.
14 June 2024
My Father came to The Lodge in January 2024. It was a very difficult time for him and the family but the staff helped him to settle in very quickly and soon built a rapport with him and ourselves. We're very happy with the service he and we have received to date and wouldn't hesitate to recommend Caldwell Grange to others.
14 February 2024
Mum became a resident during lockdown. An extremely stressful time. Staff reassuring and supportive during this extremely difficult time. Mum has never complained which tells me a lot, mum chooses whether she wants to be involved with activities, the staff talk fondly of Mum and tell me of funny incidents, Mum’s room is always spotless, the staff are welcoming when I visit and there is a homely vibe, all staff including management are approachable, listen and responsive to any queries. Staff also keep me informed of any changes in health and health appointments so I’m able to accompany Mum for appointments. The reality is mum is happy and well cared for. Mum also has an independent reviewer who visits to oversee mum's care and to ensure mum is happy, no concerns have ever been raised. This also gives me reassurance. I feel lucky my mum is able to be a resident at Caldwell Grange and because of this, I’m able to sleep at night knowing my mum is safe.
27 November 2023
Room/accommodation: Clean and tidy at all times, staff always willing to help my mother operate her television. My mother's pictures were hung on the wall. Catering: Mum loved the fact that she could have a cooked breakfast. Opportunities for improvement: Increased activity/visits and trips, useful to have direct feedback on medical, dental, ophthalmic appointments. Overall - kind and friendly staff, knowledgeable and accommodating of my mum's needs.
21 November 2023
Mum has been here now for six years. I honestly believe living here has added years to her life as she is so well cared for by the staff here. As soon as you walk in your hit with a homely, loving atmosphere that makes it feel like a big family. I am always welcomed on my visits and staff are friendly and approachable. Mum is always doing something or on an outing which is wonderful as she was housebound for so many years before coming to live at Caldwell Grange. Mum shares the food is good and plentiful and there is lots of choice. The garden areas are a real treat when visiting in the warmer months. The management are visible whenever I have visited and are very approachable and ensure everything runs like clockwork. I seem to see the same staff each time I visit which is great for my mum as she has come to form really close bonds with those that care for her and gives me a sense of comfort and security.
07 November 2023
General care is good during the day on the whole, night care is not as good as it could be. Mum is difficult to manage and this is reflected in her care. Personal hygiene is often not carried out thoroughly enough due to Mum's agitated state.
07 November 2023
I find the staff are very good with my Mum. They are very friendly and have a joke and a laugh which you need to lighten the mood in the home.
07 November 2023
Comfortable and clean home. My mother is very satisfied with the care provided by the home. The staff are very good. The food is very good and sufficient.
07 November 2023
I have had a positive experience of being a resident at Caldwell Grange. My support needs are fully met. The care staff, domestic staff and management are very competent and have a warm and compassionate approach to their work tasks. I have been very impressed by the level of safety and responses to acute medical needs and emergencies.
10 October 2023
My experience at your home was out of this world. Everything there was homely, friendly, caring and clean. All staff and management were outstanding.
09 June 2023
Mum going into a care home was so hard for us and the guilt was overwhelming. The staff at Caldwell Grange & The Lodge Care Homee quickly put our minds at ease. They are simply wonderful and genuinely care for the residents or as they call them 'their extended family'. They go above giving the care required and, as a family, we can't thank them enough. Our chats with staff are comfortable and easy. Leadership and management are first-class. Thank you all.
21 May 2023
I can't thank all the staff enough for the exceptional care that was given to my mum. I really didn't want to put Mum into care but I really couldn't cope with Mum at home anymore as her dementia got worse. However, it was so obvious Mum was happy there, she loved all the staff and they loved her! They were also very good to me, helping me to deal with the very difficult time of Mum's passing. Thank you so much.
03 November 2022
Incredibly impressed by every aspect of Caldwell Grange & The Lodge Care Home. My mother says the food is excellent and staff couldn't be more helpful. Activities are tailored to all residents' interests and abilities. Staff are friendly and helpful whenever I contact them. The premises are great too. Wouldn't hesitate to recommend.
07 April 2022
No amount of words can express my gratitude and respect of this home. My nan has always had the best care at this home. She has opened up more as was very reluctant to engage with others, the staff are helpful and caring and show compassion and are always there not just for my nan but my family as a whole, my nan has settled in so well and is now doing a lot better. Thank you Caldwell Grange Care Home for everything you do.
07 April 2022
My father-in-law stayed here for three weeks after his release from hospital, all the staff were brilliant with him, it’s a very clean, tidy and friendly home, nothing was too much trouble for the staff, they went above and beyond, everybody that works there sits and chats to the residents including the management which was lovely to see, it’s like one big happy family. I would highly recommend this home whether it’s short term or long term.
07 April 2022
Having a loved one move into a care home is one of the hardest decisions I have had to make and hearing of all the horrific stories in magazines and seeing documentaries on the television contributes to that fear and makes you feel all kinds of emotions from guilt, failure and always questioning yourself “am I doing right by my loved one”! My dad is currently here at Caldwell Grange Care Home and I can honestly say I am happy he is here. I know he is being looked after well and I know it’s for the best for him. The staff are amazing and will go above and beyond to support him and myself. The communication is brilliant and they always do their best to keep me informed of things going on with my dad and I know if I was concerned about anything I can raise this with them and it will be acted upon.
Latest Reviews for Caldwell Grange & The Lodge
07 February 2025
Mum was at Caldwell Grange & The Lodge over 4 years and i cannot express my gratitude enough for the care she received. She was treated with kindness and respect, allowing her her dignity and letting her be herself. She was encouraged and persuaded if necessary, never forced to do anything. Mum liked cleaning and was never discouraged, even though it probably made more work for the staff. Throughout her stay, I felt she was treated with care and consideration and the staff took time to talk and interact with her, telling me little anecdotes when I visited. I always felt there was someone I could talk to if I had concerns. At the end everyone was amazing, helping to make it as easy as it could be for myself, my sister and mum. And, finally, they all showed the respect we had seen throughout her stay by standing outside the home as the funeral cars passed by. I just want to emphasize that the consideration, kindness and care she was shown was also extended to me on my visits there.
04 July 2024
Welcome to The Lodge was very warm and put me at ease. The room was ready for me and my family able to bring personal items. Delighted with room size, decor, and cleanliness. Information given to me - details of doctors, general care, etc. All in all, this helped immensely as I was very vulnerable - leaving my home - losing independence to some extent, etc. *After 6 weeks the main course of meals is poor.
26 June 2024
I have been delighted with the care level and the overall quality of the staff at Caldwell Lodge. Taking my Mother away from her home was one of the most difficult things I have ever had to do, but choosing Caldwell Lode was one of the best decisions I could have made.
14 June 2024
Mum has loved being here, staff is always excellent. The food is good. Very happy with The Lodge.
14 June 2024
My Father gas been a resident at The Lodge for nearly 12 months. I am very happy with the care he receives from very friendly helpful staff. The Lodge is clean and there are plenty of in-house activities as well as trips out. But most of all my Father is happy here.
14 June 2024
My Father came to The Lodge in January 2024. It was a very difficult time for him and the family but the staff helped him to settle in very quickly and soon built a rapport with him and ourselves. We're very happy with the service he and we have received to date and wouldn't hesitate to recommend Caldwell Grange to others.
14 February 2024
Mum became a resident during lockdown. An extremely stressful time. Staff reassuring and supportive during this extremely difficult time. Mum has never complained which tells me a lot, mum chooses whether she wants to be involved with activities, the staff talk fondly of Mum and tell me of funny incidents, Mum’s room is always spotless, the staff are welcoming when I visit and there is a homely vibe, all staff including management are approachable, listen and responsive to any queries. Staff also keep me informed of any changes in health and health appointments so I’m able to accompany Mum for appointments. The reality is mum is happy and well cared for. Mum also has an independent reviewer who visits to oversee mum's care and to ensure mum is happy, no concerns have ever been raised. This also gives me reassurance. I feel lucky my mum is able to be a resident at Caldwell Grange and because of this, I’m able to sleep at night knowing my mum is safe.
27 November 2023
Room/accommodation: Clean and tidy at all times, staff always willing to help my mother operate her television. My mother's pictures were hung on the wall. Catering: Mum loved the fact that she could have a cooked breakfast. Opportunities for improvement: Increased activity/visits and trips, useful to have direct feedback on medical, dental, ophthalmic appointments. Overall - kind and friendly staff, knowledgeable and accommodating of my mum's needs.
21 November 2023
Mum has been here now for six years. I honestly believe living here has added years to her life as she is so well cared for by the staff here. As soon as you walk in your hit with a homely, loving atmosphere that makes it feel like a big family. I am always welcomed on my visits and staff are friendly and approachable. Mum is always doing something or on an outing which is wonderful as she was housebound for so many years before coming to live at Caldwell Grange. Mum shares the food is good and plentiful and there is lots of choice. The garden areas are a real treat when visiting in the warmer months. The management are visible whenever I have visited and are very approachable and ensure everything runs like clockwork. I seem to see the same staff each time I visit which is great for my mum as she has come to form really close bonds with those that care for her and gives me a sense of comfort and security.
07 November 2023
General care is good during the day on the whole, night care is not as good as it could be. Mum is difficult to manage and this is reflected in her care. Personal hygiene is often not carried out thoroughly enough due to Mum's agitated state.
07 November 2023
I find the staff are very good with my Mum. They are very friendly and have a joke and a laugh which you need to lighten the mood in the home.
07 November 2023
Comfortable and clean home. My mother is very satisfied with the care provided by the home. The staff are very good. The food is very good and sufficient.
07 November 2023
I have had a positive experience of being a resident at Caldwell Grange. My support needs are fully met. The care staff, domestic staff and management are very competent and have a warm and compassionate approach to their work tasks. I have been very impressed by the level of safety and responses to acute medical needs and emergencies.
10 October 2023
My experience at your home was out of this world. Everything there was homely, friendly, caring and clean. All staff and management were outstanding.
09 June 2023
Mum going into a care home was so hard for us and the guilt was overwhelming. The staff at Caldwell Grange & The Lodge Care Homee quickly put our minds at ease. They are simply wonderful and genuinely care for the residents or as they call them 'their extended family'. They go above giving the care required and, as a family, we can't thank them enough. Our chats with staff are comfortable and easy. Leadership and management are first-class. Thank you all.
21 May 2023
I can't thank all the staff enough for the exceptional care that was given to my mum. I really didn't want to put Mum into care but I really couldn't cope with Mum at home anymore as her dementia got worse. However, it was so obvious Mum was happy there, she loved all the staff and they loved her! They were also very good to me, helping me to deal with the very difficult time of Mum's passing. Thank you so much.
03 November 2022
Incredibly impressed by every aspect of Caldwell Grange & The Lodge Care Home. My mother says the food is excellent and staff couldn't be more helpful. Activities are tailored to all residents' interests and abilities. Staff are friendly and helpful whenever I contact them. The premises are great too. Wouldn't hesitate to recommend.
07 April 2022
No amount of words can express my gratitude and respect of this home. My nan has always had the best care at this home. She has opened up more as was very reluctant to engage with others, the staff are helpful and caring and show compassion and are always there not just for my nan but my family as a whole, my nan has settled in so well and is now doing a lot better. Thank you Caldwell Grange Care Home for everything you do.
07 April 2022
My father-in-law stayed here for three weeks after his release from hospital, all the staff were brilliant with him, it’s a very clean, tidy and friendly home, nothing was too much trouble for the staff, they went above and beyond, everybody that works there sits and chats to the residents including the management which was lovely to see, it’s like one big happy family. I would highly recommend this home whether it’s short term or long term.
07 April 2022
Having a loved one move into a care home is one of the hardest decisions I have had to make and hearing of all the horrific stories in magazines and seeing documentaries on the television contributes to that fear and makes you feel all kinds of emotions from guilt, failure and always questioning yourself “am I doing right by my loved one”! My dad is currently here at Caldwell Grange Care Home and I can honestly say I am happy he is here. I know he is being looked after well and I know it’s for the best for him. The staff are amazing and will go above and beyond to support him and myself. The communication is brilliant and they always do their best to keep me informed of things going on with my dad and I know if I was concerned about anything I can raise this with them and it will be acted upon.