Submit a Review for Camberley Heights Care Home - Avery Collection
Pembroke Broadway, Camberley, GU15 3XD
View Full Details of Camberley Heights Care Home - Avery CollectionLatest Reviews for Camberley Heights Care Home - Avery Collection
20 March 2025
My Father has settled into Camberley Heights beautifully with the help from all the staff who are all so friendly and nothing is to much for them. They make my Father feel so special and he is loving it. The food is also delicious and a different menu every day and highly recommend having lunch or dinner as this makes it even more special for my father. The activities are in the morning and afternoon and my father is really enjoying them which is important to get involved in. It is a pleasure to turn up and feels like we are going on holiday as the care home is so luxurious. Thank you to all the staff for looking after my father as he loves it.
04 March 2025
The carers went above and beyond recently, plaiting mum's hair and making her look well presented and cared for. Also, my thanks to the hairdresser for giving mum a very stylish cut. It made her look 10 years younger. Thank you.
31 January 2025
We are delighted that our lovely dad has got a room at Camberley Heights Care Home. The facilities and everything we experienced during our tour, were beyond compare to any other care home we visited. Dad's admission to Camberley Heights and his time spent there since, make this 5 star review, genuinely deserved and if more could be given, I would. Dad had to travel over 200 miles to get to care home. We were helped and given advice with how to manage such a long distance move. Two staff members in particular made everything seem less for us. From the moment we arrive on the floor, all the carers know how dad has been that night or day and have an action plan and daily activities. I love how the staff engage with dad and they genuinely want the best daily outcomes for him. They truly care and are respectful about his dignity while being mindful about his safety. The food is delicious and this is really important for dad who had nearly 60 years of living with our mum, who was a terrific cook.
31 January 2025
Mum has been a resident since November 2024. The care for her has been outstanding. I can relax knowing that mum is extremely well cared for and looked after. The staff are so efficient. I receive regular updates as to her well being in person or telephone call. The daily activities are so varied and lots of fun. She always tells me how lovely the food is and how very kind the staff are to her. Mum went through a difficult time which impacted on myself. I reached out to the health team for help and support which resulted in a meeting. All I can say is that they were there for me and my mum, such support and kindness shown by everyone involved. Thank you so very much for everything that you do. I cannot forget the reception staff, always so friendly, helpful, happy and obliging. Thank you everyone.
27 January 2025
Moving my elderly parents into the Camberley Heights Care Home went extremely smoothly from the assessment on 31/12/2024 to moving into the care home 8th January 2025. The staff made my parents feel extremely welcome and made the move as easy as possible in terms staff introducing themselves to the excellent facilities at the home. It is always a hard decision to move into a care home but this is certainly been the right decision so they receive the care and the safety they need at this time of life. It provides myself who lives in Australia and my brother who lives in the West Country peace of mind that they are safe and cared for most importantly with dignity and respect. Thank you to all the staff at Camberley Heights Care Home who have helped my parents transition to their new home.
02 January 2025
My partner spent 7 weeks at Camberley Heights and he received the best care by a wonderful, professional team of doctors, nurses and carers. They are truly amazing and provided so much kindness, support and dignity to my partner, myself and his daughter. I would highly recommend Camberley Heights.
05 December 2024
My mother in law has been in Camberley Heights for almost 2 years. She has settled in very well due to the lovely staff that look after her. The entertainment staff are especially fantastic and take great care and attention of all their guests to include them and make them feel safe and at home. Thank you.
19 November 2024
My mum moved into the care home on 16/09/2024 for Dementia care, and the care has been excellent. I have no concerns at all and am happy she is getting the best care possible. The nursing care on the dementia floor is remarkable, and Mum is very happy with them all. The facilities in the home are excellent and the food is delicious, we can eat with Mum in the restaurant which we do every so often.
09 October 2024
Dad has only been in Camberley Heights Care Home for about 3 months, but in that short time we have both been very impressed with the facilities in the home, the care that he receives daily, the quality and variety of food, how clean and tidy the building is kept and all the staff from the receptionists, general staff, care assistants and nurses. Unfortunately dad is not able to take full advantage of all the activities, but the care staff are gradually getting him to leave his room and go to the restaurant most days. We have also both been made to feel very welcome by the staff and are updated weekly on dad's medical condition.
02 October 2024
My parents are sharing a room in Camberley Heights Care Home and over the first month they have found the staff to be very friendly and accommodating. The Avery team were very keen to integrate my parents into the day to day activities and socialise with the other residents which has made my parents feel settled in a relatively short period of time. It was always a concern that they would struggle with the move from their house but we couldn't have hoped for a smoother transition. It is also a great place for us all to visit and spend time with my parents with lovely reception staff greeting you and offering coffee and nibbles. During our visits there are regular carers and nurses popping in and checking on my parents, even taking time to say hello or goodbye at the start or end of their shifts.
01 October 2024
My mother has been in Camberley Heights Care Home now for 2 and a half years. She didn't want to go into a home but when I showed her around she fell in love, as its more like a hotel than a care home. She was moved to the Lodge in January 2024 as her Alzheimer's is progressing, it was a hard transition but she is very settled now. She always has a smile on her face and never complains about anything. She enjoys the food and has made some friends. The entertainment staff are an absolute delight and get mum involved in all the activities, the hardest thing for her when she moved in was finding things to do (she was not one to sit around watching TV) so I am eternally grateful to them getting her involved in activities. All the staff are very friendly and always keep me updated with her care needs.
19 July 2024
Food menu's much better this month.
09 July 2024
I was very impressed with the level of care, accommodation, and catering over the course of the eight days I spent visiting my Godmother. As I live abroad it was a relief to know she is being well looked after.
26 June 2024
Very accommodating and friendly staff. Resident cats are a lovely addition and they are very welcoming. The home is set out with plush seating areas and large well-lit walkways. There is a lovely atmosphere in the home.
06 June 2024
My Mum moved into Camberley Heights in 2022 into The Lodge and she was made very welcome from her first day. Mum is enjoying her life and everything that this wonderful care home has to offer. The staff are very caring and treat Mum with respect and dignity. Family members are made to feel very welcome when they visit by the friendly staff. The care home always looks clean, tidy, and well-maintained. Mum often tells me that she is very happy there, the food is wonderful, and that I could not have chosen a better place for her to live in.
28 May 2024
Why provision an 'every day' - 'all-comers' coffee machine from a company in northern England? It took some 3 weeks for an 'engineer' to arrive to repair it. The same basic situation at the end of last year! The food provision for diabetics; desserts are sugar-free ice cream and yoghurt but then - there are no British staff in the "cooking department!" I have asked the catering manager himself - but nothing! The 1st floor breakfast area, a problem identified weeks ago. Waitresses have to journey to the ground floor kitchen to order 'cooked breakfast' a simple intercom would suffice - but wherefore management? - again, after weeks and weeks with no change and no progress.
30 April 2024
Camberley Heights is a beautiful home, very clean, the meals are very variable and my husband enjoys every meal. All the staff are so helpful and extremely attentive to my husband and his needs. Currently unable to join in with activities, unfortunately.
11 April 2024
It was a wonderful experience being at Camberley Heights. I was very happy there and was sad to leave. I received excellent care and will recommend Camberley Heights Care Home to all my friends.
27 March 2024
When I moved here, I wasn't sure but they made me feel so welcome. Now I know that I am in the right place. Everything is fabulous. I cannot see any person who is not friendly. We have a cat that is so friendly and it gives me pleasure. My friends when they visit are always praising Camberley Heights as they are so good.
07 February 2024
Very satisfied with all the help and care that I receive in Camberley Heights, most staff are very caring and helpful.
Latest Reviews for Camberley Heights Care Home - Avery Collection
20 March 2025
My Father has settled into Camberley Heights beautifully with the help from all the staff who are all so friendly and nothing is to much for them. They make my Father feel so special and he is loving it. The food is also delicious and a different menu every day and highly recommend having lunch or dinner as this makes it even more special for my father. The activities are in the morning and afternoon and my father is really enjoying them which is important to get involved in. It is a pleasure to turn up and feels like we are going on holiday as the care home is so luxurious. Thank you to all the staff for looking after my father as he loves it.
04 March 2025
The carers went above and beyond recently, plaiting mum's hair and making her look well presented and cared for. Also, my thanks to the hairdresser for giving mum a very stylish cut. It made her look 10 years younger. Thank you.
31 January 2025
We are delighted that our lovely dad has got a room at Camberley Heights Care Home. The facilities and everything we experienced during our tour, were beyond compare to any other care home we visited. Dad's admission to Camberley Heights and his time spent there since, make this 5 star review, genuinely deserved and if more could be given, I would. Dad had to travel over 200 miles to get to care home. We were helped and given advice with how to manage such a long distance move. Two staff members in particular made everything seem less for us. From the moment we arrive on the floor, all the carers know how dad has been that night or day and have an action plan and daily activities. I love how the staff engage with dad and they genuinely want the best daily outcomes for him. They truly care and are respectful about his dignity while being mindful about his safety. The food is delicious and this is really important for dad who had nearly 60 years of living with our mum, who was a terrific cook.
31 January 2025
Mum has been a resident since November 2024. The care for her has been outstanding. I can relax knowing that mum is extremely well cared for and looked after. The staff are so efficient. I receive regular updates as to her well being in person or telephone call. The daily activities are so varied and lots of fun. She always tells me how lovely the food is and how very kind the staff are to her. Mum went through a difficult time which impacted on myself. I reached out to the health team for help and support which resulted in a meeting. All I can say is that they were there for me and my mum, such support and kindness shown by everyone involved. Thank you so very much for everything that you do. I cannot forget the reception staff, always so friendly, helpful, happy and obliging. Thank you everyone.
27 January 2025
Moving my elderly parents into the Camberley Heights Care Home went extremely smoothly from the assessment on 31/12/2024 to moving into the care home 8th January 2025. The staff made my parents feel extremely welcome and made the move as easy as possible in terms staff introducing themselves to the excellent facilities at the home. It is always a hard decision to move into a care home but this is certainly been the right decision so they receive the care and the safety they need at this time of life. It provides myself who lives in Australia and my brother who lives in the West Country peace of mind that they are safe and cared for most importantly with dignity and respect. Thank you to all the staff at Camberley Heights Care Home who have helped my parents transition to their new home.
02 January 2025
My partner spent 7 weeks at Camberley Heights and he received the best care by a wonderful, professional team of doctors, nurses and carers. They are truly amazing and provided so much kindness, support and dignity to my partner, myself and his daughter. I would highly recommend Camberley Heights.
05 December 2024
My mother in law has been in Camberley Heights for almost 2 years. She has settled in very well due to the lovely staff that look after her. The entertainment staff are especially fantastic and take great care and attention of all their guests to include them and make them feel safe and at home. Thank you.
19 November 2024
My mum moved into the care home on 16/09/2024 for Dementia care, and the care has been excellent. I have no concerns at all and am happy she is getting the best care possible. The nursing care on the dementia floor is remarkable, and Mum is very happy with them all. The facilities in the home are excellent and the food is delicious, we can eat with Mum in the restaurant which we do every so often.
09 October 2024
Dad has only been in Camberley Heights Care Home for about 3 months, but in that short time we have both been very impressed with the facilities in the home, the care that he receives daily, the quality and variety of food, how clean and tidy the building is kept and all the staff from the receptionists, general staff, care assistants and nurses. Unfortunately dad is not able to take full advantage of all the activities, but the care staff are gradually getting him to leave his room and go to the restaurant most days. We have also both been made to feel very welcome by the staff and are updated weekly on dad's medical condition.
02 October 2024
My parents are sharing a room in Camberley Heights Care Home and over the first month they have found the staff to be very friendly and accommodating. The Avery team were very keen to integrate my parents into the day to day activities and socialise with the other residents which has made my parents feel settled in a relatively short period of time. It was always a concern that they would struggle with the move from their house but we couldn't have hoped for a smoother transition. It is also a great place for us all to visit and spend time with my parents with lovely reception staff greeting you and offering coffee and nibbles. During our visits there are regular carers and nurses popping in and checking on my parents, even taking time to say hello or goodbye at the start or end of their shifts.
01 October 2024
My mother has been in Camberley Heights Care Home now for 2 and a half years. She didn't want to go into a home but when I showed her around she fell in love, as its more like a hotel than a care home. She was moved to the Lodge in January 2024 as her Alzheimer's is progressing, it was a hard transition but she is very settled now. She always has a smile on her face and never complains about anything. She enjoys the food and has made some friends. The entertainment staff are an absolute delight and get mum involved in all the activities, the hardest thing for her when she moved in was finding things to do (she was not one to sit around watching TV) so I am eternally grateful to them getting her involved in activities. All the staff are very friendly and always keep me updated with her care needs.
19 July 2024
Food menu's much better this month.
09 July 2024
I was very impressed with the level of care, accommodation, and catering over the course of the eight days I spent visiting my Godmother. As I live abroad it was a relief to know she is being well looked after.
26 June 2024
Very accommodating and friendly staff. Resident cats are a lovely addition and they are very welcoming. The home is set out with plush seating areas and large well-lit walkways. There is a lovely atmosphere in the home.
06 June 2024
My Mum moved into Camberley Heights in 2022 into The Lodge and she was made very welcome from her first day. Mum is enjoying her life and everything that this wonderful care home has to offer. The staff are very caring and treat Mum with respect and dignity. Family members are made to feel very welcome when they visit by the friendly staff. The care home always looks clean, tidy, and well-maintained. Mum often tells me that she is very happy there, the food is wonderful, and that I could not have chosen a better place for her to live in.
28 May 2024
Why provision an 'every day' - 'all-comers' coffee machine from a company in northern England? It took some 3 weeks for an 'engineer' to arrive to repair it. The same basic situation at the end of last year! The food provision for diabetics; desserts are sugar-free ice cream and yoghurt but then - there are no British staff in the "cooking department!" I have asked the catering manager himself - but nothing! The 1st floor breakfast area, a problem identified weeks ago. Waitresses have to journey to the ground floor kitchen to order 'cooked breakfast' a simple intercom would suffice - but wherefore management? - again, after weeks and weeks with no change and no progress.
30 April 2024
Camberley Heights is a beautiful home, very clean, the meals are very variable and my husband enjoys every meal. All the staff are so helpful and extremely attentive to my husband and his needs. Currently unable to join in with activities, unfortunately.
11 April 2024
It was a wonderful experience being at Camberley Heights. I was very happy there and was sad to leave. I received excellent care and will recommend Camberley Heights Care Home to all my friends.
27 March 2024
When I moved here, I wasn't sure but they made me feel so welcome. Now I know that I am in the right place. Everything is fabulous. I cannot see any person who is not friendly. We have a cat that is so friendly and it gives me pleasure. My friends when they visit are always praising Camberley Heights as they are so good.
07 February 2024
Very satisfied with all the help and care that I receive in Camberley Heights, most staff are very caring and helpful.