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55 Norwich Road, Norwich, NR5 0EQ
View Full Details of Cascade (Cohen House)Latest Reviews for Cascade (Cohen House)
12 January 2023
My son transitioned into Cascade (Cohen House) Care Home during Covid, so he and I got to meet several staff one-to-one for a couple of hours each (outdoors!) This creative management idea meant I got to know some of his carers, who were unfailingly interested, caring, committed and very human. Staff continuity is so important with lads like mine, so credit to Cohen House that staff turnover stays as low as possible. This is not my son's first care home, so I can make the comparison that Cohen House is a thousand per cent better than his previous place. I have full confidence in the care; activities; staffing levels; professionalism; management and 'culture'; physical environment; communications and his health care. He's happy coming for regular home visits to 'Dad's' and equally happy going back to Cohen House. Crucially, whenever I have raised suggestions or concerns, management has used my feedback constructively and always with a focus on my lad's best interests. Top-notch staffing and management; I hope his home for life!
17 November 2022
I am always able to contact the manager and team if needed. Any concerns are always addressed and I am kept up to date with my son's progress and needs. The staff have found new activities for him to expand his independence. With the death of his father (during Covid) the team handled the situation professionally which was reassuring for us and helped with our grieving process.
Latest Reviews for Cascade (Cohen House)
12 January 2023
My son transitioned into Cascade (Cohen House) Care Home during Covid, so he and I got to meet several staff one-to-one for a couple of hours each (outdoors!) This creative management idea meant I got to know some of his carers, who were unfailingly interested, caring, committed and very human. Staff continuity is so important with lads like mine, so credit to Cohen House that staff turnover stays as low as possible. This is not my son's first care home, so I can make the comparison that Cohen House is a thousand per cent better than his previous place. I have full confidence in the care; activities; staffing levels; professionalism; management and 'culture'; physical environment; communications and his health care. He's happy coming for regular home visits to 'Dad's' and equally happy going back to Cohen House. Crucially, whenever I have raised suggestions or concerns, management has used my feedback constructively and always with a focus on my lad's best interests. Top-notch staffing and management; I hope his home for life!
17 November 2022
I am always able to contact the manager and team if needed. Any concerns are always addressed and I am kept up to date with my son's progress and needs. The staff have found new activities for him to expand his independence. With the death of his father (during Covid) the team handled the situation professionally which was reassuring for us and helped with our grieving process.