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York Road, Henley-on-Thames, RG9 2DR
View Full Details of Chilterns Court Care CentreLatest Reviews for Chilterns Court Care Centre
10 April 2025
Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.
10 April 2025
Always pleasant on reception when we arrive. As we go on a Friday all singing for residents going on & a happy atmosphere. Lovely lunches with our resident & coffee available all the time. A happy caring atmosphere.
10 April 2025
From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)
09 April 2025
I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.
02 April 2025
Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.
02 April 2025
My mother recently moved to Chilterns Court from the community. She and all the family were made to feel very welcome upon her arrival. The atmosphere of Chilterns Court was bright, clean and welcoming throughout. Residents rooms are spacious and comfortable and we were encouraged to personalise Mum's room. Communal areas encourage residents to mix and quieter areas are available if preferred. There are plenty of activities to keep residents entertained. The standard of catering was good and varied. Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.
01 April 2025
From the day we had our showround, to the day my dad came to live here, we have been so happy with the care he has received. The lovely reception, burser and caring staff are all so helpful and nothing is too much trouble. My dad seems to be settling in and enjoying life at Chilterns Court. The care my dad has had is so reassuring for us even when hes had a few falls. We have been kept well informed of all that has happened.
01 April 2025
I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have - recommended Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.
24 March 2025
Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and spirit going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.
21 March 2025
Personal care needs closer attention - dad not shaved properly, nails dirty. Reception staff excellent - always received with a smile and helpful. Carers really kind and helpful. It would be nice to have better linen + pillows (look shabby) Good family atmosphere + friendly Improvement in room - bowl used for teeth not washed.
21 March 2025
Visited my friend and had a lovely visit. It was nice to be able to have lunch and a normal day with him. Loved the choir session.
12 March 2025
My wife feels safe and her care at the home is better than I was able to achieve alone. The staff are welcoming, helpful and caring.
12 March 2025
Generally very happy with the care my uncle has been given at Chiltern Court. Both care staff and carers have been excellent, cannot fault their dedication. The home as a whole is clean, bright and homely. Entertainment seems good although my uncle is bedridden so N/A to us. The only complaint is that the quality of the food has been commented on often by my uncle and admittedly we did have a meal there once and it was not good. Quantity and quality of ingredients not an issue - just not appetizing.
12 March 2025
Consistently good care given to my Aunt by staff. Facilities excellent as well as opportunity for activities.
12 March 2025
Pleasant, staff in Tulip very helpful and friendly my wife is looked after very well.
12 March 2025
My mothers care has been excellent. All the carers are kind and well trained. The activities are very varied and mum enjoys participating. The food is good and has a varied menu and snacks can be ordered for in between meals if required. All the staff in the difference areas are pleasant including, the domestic staff, receptionists, the management team, kitchen staff, activity team and caretaker.
25 February 2025
A well-located and respected care home with a good reputation made Chilterns Court Care Centre our choice for a two-week respite stay. We were made very welcome and were impressed with the facilities within the building and with the care received.
31 January 2025
I am the responsible adult for a gentleman who is a residential client due to mobility and additional issues. He has settled into Chilterns Court very well and is appreciative of the excellent care he receives from the entire staff, as do I. The atmosphere is very welcoming noted by not only myself and my dear friend but from friends who have been to visit him. It really is a lovely care home for exceeding our expectations. Thanks to all concerned.
10 October 2024
A very good atmosphere in the home. Very good staff, which is the most important thing. Nicely furnished throughout. Kept very clean. Food looks very enticing. Nothing seems to be too much trouble. Good nursing care by lovely people.
24 September 2024
We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.
Latest Reviews for Chilterns Court Care Centre
10 April 2025
Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.
10 April 2025
Always pleasant on reception when we arrive. As we go on a Friday all singing for residents going on & a happy atmosphere. Lovely lunches with our resident & coffee available all the time. A happy caring atmosphere.
10 April 2025
From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)
09 April 2025
I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.
02 April 2025
Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.
02 April 2025
My mother recently moved to Chilterns Court from the community. She and all the family were made to feel very welcome upon her arrival. The atmosphere of Chilterns Court was bright, clean and welcoming throughout. Residents rooms are spacious and comfortable and we were encouraged to personalise Mum's room. Communal areas encourage residents to mix and quieter areas are available if preferred. There are plenty of activities to keep residents entertained. The standard of catering was good and varied. Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.
01 April 2025
From the day we had our showround, to the day my dad came to live here, we have been so happy with the care he has received. The lovely reception, burser and caring staff are all so helpful and nothing is too much trouble. My dad seems to be settling in and enjoying life at Chilterns Court. The care my dad has had is so reassuring for us even when hes had a few falls. We have been kept well informed of all that has happened.
01 April 2025
I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have - recommended Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.
24 March 2025
Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and spirit going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.
21 March 2025
Personal care needs closer attention - dad not shaved properly, nails dirty. Reception staff excellent - always received with a smile and helpful. Carers really kind and helpful. It would be nice to have better linen + pillows (look shabby) Good family atmosphere + friendly Improvement in room - bowl used for teeth not washed.
21 March 2025
Visited my friend and had a lovely visit. It was nice to be able to have lunch and a normal day with him. Loved the choir session.
12 March 2025
My wife feels safe and her care at the home is better than I was able to achieve alone. The staff are welcoming, helpful and caring.
12 March 2025
Generally very happy with the care my uncle has been given at Chiltern Court. Both care staff and carers have been excellent, cannot fault their dedication. The home as a whole is clean, bright and homely. Entertainment seems good although my uncle is bedridden so N/A to us. The only complaint is that the quality of the food has been commented on often by my uncle and admittedly we did have a meal there once and it was not good. Quantity and quality of ingredients not an issue - just not appetizing.
12 March 2025
Consistently good care given to my Aunt by staff. Facilities excellent as well as opportunity for activities.
12 March 2025
Pleasant, staff in Tulip very helpful and friendly my wife is looked after very well.
12 March 2025
My mothers care has been excellent. All the carers are kind and well trained. The activities are very varied and mum enjoys participating. The food is good and has a varied menu and snacks can be ordered for in between meals if required. All the staff in the difference areas are pleasant including, the domestic staff, receptionists, the management team, kitchen staff, activity team and caretaker.
25 February 2025
A well-located and respected care home with a good reputation made Chilterns Court Care Centre our choice for a two-week respite stay. We were made very welcome and were impressed with the facilities within the building and with the care received.
31 January 2025
I am the responsible adult for a gentleman who is a residential client due to mobility and additional issues. He has settled into Chilterns Court very well and is appreciative of the excellent care he receives from the entire staff, as do I. The atmosphere is very welcoming noted by not only myself and my dear friend but from friends who have been to visit him. It really is a lovely care home for exceeding our expectations. Thanks to all concerned.
10 October 2024
A very good atmosphere in the home. Very good staff, which is the most important thing. Nicely furnished throughout. Kept very clean. Food looks very enticing. Nothing seems to be too much trouble. Good nursing care by lovely people.
24 September 2024
We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.