Latest Reviews for Fern House
09 November 2023
It is really rewarding and comforting after all the anguish of admitting your close relative to a care home to find that the elusive care, safety, companionship and general well-being provided at Fern House Care Home really exists! My close relative was reluctant to leave her own home and move into Fern House in June and took some time to settle. Working together with the professional team at Fern House and aided enormously by caring and sympathetic staff at all levels together with the wide range of activities on offer, both indoors and outdoors, and continual reviews, we now have a happy and safe relative! We, the family, cannot thank the staff and residents at Fern enough.
11 September 2023
My mother spent a week at Fern House to allow me to take a break. The whole process from researching, to the preliminary visit and subsequent stay was sensitively handled by the outstanding manager and staff with all understanding how anxious my 92 year old mother was about her first stay. The room was lovely and easily navigable. My mother felt comfortable enough to investigate the dining room and lounges and even joined in a quiz. The staff are all very kind and she has always emphasised that nothing was too much trouble for them. Also the accessibility for visitors meant that she had plenty of them. All in all a very successful experience meaning that a return visit is anticipated with much less anxiety on mine and her part.
29 August 2023
My dad has recently started using the bathing facilities at Fern House Care Home. When you walk through the door, everyone is so friendly and welcoming. The carers are lovely and put my dad at ease. The manager has been so lovely and helpful and always says hello to us if she sees us. I can highly recommend the services of the spa bath at Fern House. The spa room, where the bath is located, is lovely and modern.
29 August 2023
My mother and father were residents for the last years of their lives. This period is difficult for all parties. Initially, they lived together in assisted living, but my mother had dementia and they were separated as she went into special care. The quality of staff throughout was superb, and they were both looked after with respect and allowed to keep their dignity. My mother for the last two years of her life had severe dementia, and the care and love she was given were truly outstanding, and something that my family will always be grateful for. When your parents lose the ability to look after themselves, it is one of the most difficult and heartbreaking times of your life. The facilities at Fern House are good but the staff are absolutely superb.
21 August 2023
My mum was accepted here in 2017, aged 82. She thought she had landed a 5* resort. Her flat, carers, activities, food and feel for the place were all fantastic. Over time I had occasional questions to ask but every time they were responded to and things went extremely well for years. Late last year things were deteriorating for her mentally and Fern House raised the question of moving her to the residential side. After a number of discussions we decided to do it. Dementia! She was in fact delighted with her new room and the closer care from the staff on that side. Sadly in March her health collapsed and she passed away in April '23. I don't think Fern House management could have handled it better. A lovely concession she had was to go to Copper Kettle, a centre on-site for outsiders to come and chat, quiz etc. She adored the place, and managed to keep going almost to the end. So we the family cannot thank or recommend Fern House highly enough for all they did for her.
27 February 2020
My father-in-law moved to this home in December. He was taken in without a care assessment and on leaving six weeks later we still hadn’t reviewed a care assessment. Whist staying there he had other residents walking into his room at night, one occasion this was made as a complaint but continued. The basics of handing out napkins at mealtimes were not noticed, my father in law always had food down him and his wheelchair. The young and often agency workers were either never seen or sat on their phones. I would certainly never recommend this place, they are more interested in how the home looks on the outside than the care for the residents!
Latest Reviews for Fern House
09 November 2023
It is really rewarding and comforting after all the anguish of admitting your close relative to a care home to find that the elusive care, safety, companionship and general well-being provided at Fern House Care Home really exists! My close relative was reluctant to leave her own home and move into Fern House in June and took some time to settle. Working together with the professional team at Fern House and aided enormously by caring and sympathetic staff at all levels together with the wide range of activities on offer, both indoors and outdoors, and continual reviews, we now have a happy and safe relative! We, the family, cannot thank the staff and residents at Fern enough.
11 September 2023
My mother spent a week at Fern House to allow me to take a break. The whole process from researching, to the preliminary visit and subsequent stay was sensitively handled by the outstanding manager and staff with all understanding how anxious my 92 year old mother was about her first stay. The room was lovely and easily navigable. My mother felt comfortable enough to investigate the dining room and lounges and even joined in a quiz. The staff are all very kind and she has always emphasised that nothing was too much trouble for them. Also the accessibility for visitors meant that she had plenty of them. All in all a very successful experience meaning that a return visit is anticipated with much less anxiety on mine and her part.
29 August 2023
My dad has recently started using the bathing facilities at Fern House Care Home. When you walk through the door, everyone is so friendly and welcoming. The carers are lovely and put my dad at ease. The manager has been so lovely and helpful and always says hello to us if she sees us. I can highly recommend the services of the spa bath at Fern House. The spa room, where the bath is located, is lovely and modern.
29 August 2023
My mother and father were residents for the last years of their lives. This period is difficult for all parties. Initially, they lived together in assisted living, but my mother had dementia and they were separated as she went into special care. The quality of staff throughout was superb, and they were both looked after with respect and allowed to keep their dignity. My mother for the last two years of her life had severe dementia, and the care and love she was given were truly outstanding, and something that my family will always be grateful for. When your parents lose the ability to look after themselves, it is one of the most difficult and heartbreaking times of your life. The facilities at Fern House are good but the staff are absolutely superb.
21 August 2023
My mum was accepted here in 2017, aged 82. She thought she had landed a 5* resort. Her flat, carers, activities, food and feel for the place were all fantastic. Over time I had occasional questions to ask but every time they were responded to and things went extremely well for years. Late last year things were deteriorating for her mentally and Fern House raised the question of moving her to the residential side. After a number of discussions we decided to do it. Dementia! She was in fact delighted with her new room and the closer care from the staff on that side. Sadly in March her health collapsed and she passed away in April '23. I don't think Fern House management could have handled it better. A lovely concession she had was to go to Copper Kettle, a centre on-site for outsiders to come and chat, quiz etc. She adored the place, and managed to keep going almost to the end. So we the family cannot thank or recommend Fern House highly enough for all they did for her.
27 February 2020
My father-in-law moved to this home in December. He was taken in without a care assessment and on leaving six weeks later we still hadn’t reviewed a care assessment. Whist staying there he had other residents walking into his room at night, one occasion this was made as a complaint but continued. The basics of handing out napkins at mealtimes were not noticed, my father in law always had food down him and his wheelchair. The young and often agency workers were either never seen or sat on their phones. I would certainly never recommend this place, they are more interested in how the home looks on the outside than the care for the residents!