Submit a Review for Goldenview Care Home
Lake Croft Drive, Meir Heath, Stoke-on-Trent, ST3 7SS
View Full Details of Goldenview Care HomeLatest Reviews for Goldenview Care Home
17 March 2025
My mother was well cared for at Goldenview Care Home during her assessment stay. The hard work put into meeting her needs alongside those of other residents, some of whom need significant help and present challenge to those providing it, was evident day by day. As a visitor I was always made welcome, they kept me informed on my mother's condition, treatment and progress, answered my questions, and liaised effectively with those responsible for assisting her care on discharge back home. Thank you to all concerned at Goldenview.
20 February 2025
Grandad was admitted following a fall and sadly within just 13 days their condition deteriorated rapidly. The level of care or lack thereof was beyond anything we could have imagined. The care provided was inadequate, leading to a significant decline in my Grandads health. We have formally raised a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.
13 February 2025
I bitterly regret disregarding those older 1 & 2 star reviews when my mother had the misfortune to be sent here for assessment last summer (the abhorrent discharge with no choice option and no due diligence from the hospital is for another CQC complaint). Totally inadequate for my mother's needs and 40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.
23 December 2024
Awful. Relative mentally declined whilst in their care. Staff doing their best. Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.
23 December 2024
The rooms are cold and dirty. Dirt and chewed sweet stuck inside bedside drawer. Bathroom cabinet filthy. Patient name and info on bedroom wall dated Aug, not for my NOK. No toilet frame, just one grab rail to assist in toilet and no grab rail at all in one of the in communal toilets downstairs, looked like had snapped off the wall. Most staff do their best, are pleasant but ruled and overruled by senior carer who ignores you even when you are talking directly to her, face to face, asking for help such as taking relative to the toilet. Remarkable how she then just walks away as though she hasn't seen or heard you. Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.
26 November 2024
My husband has been in Goldenview for four months and we have nothing but praise and gratitude for the care he has received. Sometimes my husband's behaviour can be challenging, but it has always been met with kindness, respect and understanding. As a family, we have all felt that he couldn't have received better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.
25 November 2024
My husband was a temporary resident for 16 weeks at Goldenview. I cannot thank the manager and her team enough for their patience, kindness, friendly welcome and care that they gave to my husband and our family at all times. I would like to have given 4.5 stars as our experience was very good.
12 July 2024
My mother spent a number of weeks at Goldenview following release from hospital and we cannot thank the home and staff for the care she received. Having never been in this situation before we didn't know what to expect but found the service professional, welcoming and friendly with the utmost care shown to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.
13 May 2024
My mum was sent here after being discharged from the hospital 9 weeks ago. Within 10 minutes of her arriving, the home had already rang to introduce themselves. Within the first couple of weeks, problems started to arise with my mum's behaviour, and her dementia started to plummet. The communication between myself and the management team was spot on. Every time I had a question or a worry the manager was on hand to answer or reassure me. The manager and two other particular members of staff played a major part in Mum's stay making sure Mum had what she needed when she needed it. Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.
05 March 2024
Our brother-in-law was admitted for an assessment bed, even after the first 24 hours the difference could be seen. Our brother-in-law was brighter and more responsive. We can not fault the staff they were attentive and caring to him. We will always be in their debt for the care and empathy they gave him while he was in their care was excellent.
31 January 2024
What a lovely place Goldenview is, set in the countryside, Dad's room had a marvellous view. All the staff are incredibly friendly and made Dad feel at home. Nothing is too much trouble, and they're all polite and caring. Dad's clothing was all labelled, so no worry over that and an inventory was made, which we were able to check so that when we collected his belongings we received pretty much everything. Everyone was so helpful during Dad's assessment, and we felt reassured that Dad's continuing care will be top-notch.
11 August 2023
Our mum/nana was admitted to Golden View on June 13, 2023. Staff there are courteous, polite, respectful and made her short stay like a second home. Mum sadly passed away on 25 July peacefully and comfortably surrounded by loved ones. The care that the GP, nurses and support staff provided was second to none. The environment provided was joyous and dignified and, as a family, we are so grateful and thankful. You have all been so lovely. Thank you.
17 July 2023
My dad aged 89 had sadly suffered the last eight years of his life with Alzheimer’s. He was transferred from hospital to Goldenview Care Home where he received wonderful care on what turned out to be the last eight weeks of his life, due to the difficult advanced stage of his Alzheimer’s. It’s a well run, safe, clean, nice bedroom, good food and wonderful staff who genuinely care and love the residents. As a family visiting they looked after us too, drinks, chairs, fans, nothing was ever too much trouble. My dad was kept clean, well shaven and nicely dressed every day he was there. Their patience and dedication with the residents was second to none, well done to each and every one of you. As a family this has been a heartbreaking and very difficult time for us all, but we would like to thank you all at Goldenview for helping us along the way during this difficult journey and for your love and support shown to dad and us right up to when he peacefully passed away last week. Love to you all.
17 July 2023
I will start this review by saying that this facility is not perfect. This is the second occasion that my mother has been placed in an NHS Assessment Bed and so I can make a like-for-like comparison and this facility is a tremendous improvement on our previous experience. Mother settled quickly and didn't want to leave when discharged to a permanent facility. The management and administration teams ensured communication between themselves and our family was maintained. The care staff were attentive at all times.
22 May 2023
My mother-in-law had the misfortune of being discharged from the hospital to this home for NHS assessment. She was left in her bed in a room with nothing to do, no TV because there was no remote control, no stimulation at all, completely ignored by the carers when she spoke to them, no fluids given so she ended up back in A&E severely dehydrated and now physically very unwell. We have made a complaint to the NHS and CQC.
20 February 2023
Dad was discharged to Golden View from the hospital 6 weeks ago for assessment and we feel so fortunate that this was the case! The care and attention he has had are exemplary and the detailed assessment has ensured that a really accurate and robust view of needs has been gained. All staff have gone out of their way to make things as easy for us as possible during a difficult time, and although we are happy that Dad is now moving to a nursing home nearer to home, we are a little sad that these wonderful people will no longer be in Dad's life. Food has been of a consistently high standard. Dad has been kept very clean, his hair washed and in clean clothes and not a single item of clothing has disappeared in the laundry! No belongings have gone missing. Re.negative reviews about lack of stimulation/activities -this is mostly an assessment home but the manager is recruiting an activity co-ordinator and investing in equipment in order to improve the residents' experiences here. Thankyou GoldenView!
20 January 2023
A caring and no doubt good assessment center but absolutely useless as a care home, it is awful. The residents are plonked in front of the tv and left to their own devices, with absolutely no stimulation, no conversation, and no activities. My mother-in-law went in happy and came out not eating, talking, or even trying to walk. It was like sending her to the knackers yard. I Can't even put into words the condition she came out in! Once you've been assessed you are plonked in a seat which I presume it is used as an assessment stop, but my god please avoid.
22 December 2022
My husband was admitted here after spending two weeks in hospital with pneumonia which alongside his vascular dementia meant I could no longer care for him at home. Both my daughter and I feel we have won the lottery in regard to him being placed here in Golden View Care Home. There are not enough accolades/plaudits I can give in regard to the loving care and attention he has received since he's been there. Having dementia means you are averse to change plus mood swings. All of the staff recognise this and go above and beyond to ensure everything remains the same so as not to "trip" him into an agitated state. From the manager, reception staff, nurses, physio and one-to-one carers, we cannot thank you enough for making life easier for us in knowing husband/dad is having the best care, love and attention as is the right of anyone in this position. Thank you seems so inadequate, but trust us when we say "thank you and bless each and every one of you".
28 September 2022
This home is terrible and my experience of the care my father received was the poorest I have ever seen. We will be submitting a formal complaint to this home, the NHS who placed him there, and the CQC who regulate this home.
31 August 2022
My mum was sent to Goldenview Care Home for assessment and thank goodness she was! The staff here are amazing they really care about the residents and my mum is thriving in the environment, she's never looked better. Nothing is too much trouble and the 1:1 are so compassionate, my mum loves them - she says they are so helpful and are her little friends. We know that Mum is cared for and feels safe so that is so reassuring for us. We now have far more nice, fun visits with Mum because she is less stressed about day-to-day life. All the staff are so approachable and friendly, it is lovely to feel so relaxed there and know that we can ask about anything and get open and honest answers. We just thank goodness that Mum was referred to Goldenview Care Home.
Latest Reviews for Goldenview Care Home
17 March 2025
My mother was well cared for at Goldenview Care Home during her assessment stay. The hard work put into meeting her needs alongside those of other residents, some of whom need significant help and present challenge to those providing it, was evident day by day. As a visitor I was always made welcome, they kept me informed on my mother's condition, treatment and progress, answered my questions, and liaised effectively with those responsible for assisting her care on discharge back home. Thank you to all concerned at Goldenview.
20 February 2025
Grandad was admitted following a fall and sadly within just 13 days their condition deteriorated rapidly. The level of care or lack thereof was beyond anything we could have imagined. The care provided was inadequate, leading to a significant decline in my Grandads health. We have formally raised a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.
13 February 2025
I bitterly regret disregarding those older 1 & 2 star reviews when my mother had the misfortune to be sent here for assessment last summer (the abhorrent discharge with no choice option and no due diligence from the hospital is for another CQC complaint). Totally inadequate for my mother's needs and 40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.
23 December 2024
Awful. Relative mentally declined whilst in their care. Staff doing their best. Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.
23 December 2024
The rooms are cold and dirty. Dirt and chewed sweet stuck inside bedside drawer. Bathroom cabinet filthy. Patient name and info on bedroom wall dated Aug, not for my NOK. No toilet frame, just one grab rail to assist in toilet and no grab rail at all in one of the in communal toilets downstairs, looked like had snapped off the wall. Most staff do their best, are pleasant but ruled and overruled by senior carer who ignores you even when you are talking directly to her, face to face, asking for help such as taking relative to the toilet. Remarkable how she then just walks away as though she hasn't seen or heard you. Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.
26 November 2024
My husband has been in Goldenview for four months and we have nothing but praise and gratitude for the care he has received. Sometimes my husband's behaviour can be challenging, but it has always been met with kindness, respect and understanding. As a family, we have all felt that he couldn't have received better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.
25 November 2024
My husband was a temporary resident for 16 weeks at Goldenview. I cannot thank the manager and her team enough for their patience, kindness, friendly welcome and care that they gave to my husband and our family at all times. I would like to have given 4.5 stars as our experience was very good.
12 July 2024
My mother spent a number of weeks at Goldenview following release from hospital and we cannot thank the home and staff for the care she received. Having never been in this situation before we didn't know what to expect but found the service professional, welcoming and friendly with the utmost care shown to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.
13 May 2024
My mum was sent here after being discharged from the hospital 9 weeks ago. Within 10 minutes of her arriving, the home had already rang to introduce themselves. Within the first couple of weeks, problems started to arise with my mum's behaviour, and her dementia started to plummet. The communication between myself and the management team was spot on. Every time I had a question or a worry the manager was on hand to answer or reassure me. The manager and two other particular members of staff played a major part in Mum's stay making sure Mum had what she needed when she needed it. Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.
05 March 2024
Our brother-in-law was admitted for an assessment bed, even after the first 24 hours the difference could be seen. Our brother-in-law was brighter and more responsive. We can not fault the staff they were attentive and caring to him. We will always be in their debt for the care and empathy they gave him while he was in their care was excellent.
31 January 2024
What a lovely place Goldenview is, set in the countryside, Dad's room had a marvellous view. All the staff are incredibly friendly and made Dad feel at home. Nothing is too much trouble, and they're all polite and caring. Dad's clothing was all labelled, so no worry over that and an inventory was made, which we were able to check so that when we collected his belongings we received pretty much everything. Everyone was so helpful during Dad's assessment, and we felt reassured that Dad's continuing care will be top-notch.
11 August 2023
Our mum/nana was admitted to Golden View on June 13, 2023. Staff there are courteous, polite, respectful and made her short stay like a second home. Mum sadly passed away on 25 July peacefully and comfortably surrounded by loved ones. The care that the GP, nurses and support staff provided was second to none. The environment provided was joyous and dignified and, as a family, we are so grateful and thankful. You have all been so lovely. Thank you.
17 July 2023
My dad aged 89 had sadly suffered the last eight years of his life with Alzheimer’s. He was transferred from hospital to Goldenview Care Home where he received wonderful care on what turned out to be the last eight weeks of his life, due to the difficult advanced stage of his Alzheimer’s. It’s a well run, safe, clean, nice bedroom, good food and wonderful staff who genuinely care and love the residents. As a family visiting they looked after us too, drinks, chairs, fans, nothing was ever too much trouble. My dad was kept clean, well shaven and nicely dressed every day he was there. Their patience and dedication with the residents was second to none, well done to each and every one of you. As a family this has been a heartbreaking and very difficult time for us all, but we would like to thank you all at Goldenview for helping us along the way during this difficult journey and for your love and support shown to dad and us right up to when he peacefully passed away last week. Love to you all.
17 July 2023
I will start this review by saying that this facility is not perfect. This is the second occasion that my mother has been placed in an NHS Assessment Bed and so I can make a like-for-like comparison and this facility is a tremendous improvement on our previous experience. Mother settled quickly and didn't want to leave when discharged to a permanent facility. The management and administration teams ensured communication between themselves and our family was maintained. The care staff were attentive at all times.
22 May 2023
My mother-in-law had the misfortune of being discharged from the hospital to this home for NHS assessment. She was left in her bed in a room with nothing to do, no TV because there was no remote control, no stimulation at all, completely ignored by the carers when she spoke to them, no fluids given so she ended up back in A&E severely dehydrated and now physically very unwell. We have made a complaint to the NHS and CQC.
20 February 2023
Dad was discharged to Golden View from the hospital 6 weeks ago for assessment and we feel so fortunate that this was the case! The care and attention he has had are exemplary and the detailed assessment has ensured that a really accurate and robust view of needs has been gained. All staff have gone out of their way to make things as easy for us as possible during a difficult time, and although we are happy that Dad is now moving to a nursing home nearer to home, we are a little sad that these wonderful people will no longer be in Dad's life. Food has been of a consistently high standard. Dad has been kept very clean, his hair washed and in clean clothes and not a single item of clothing has disappeared in the laundry! No belongings have gone missing. Re.negative reviews about lack of stimulation/activities -this is mostly an assessment home but the manager is recruiting an activity co-ordinator and investing in equipment in order to improve the residents' experiences here. Thankyou GoldenView!
20 January 2023
A caring and no doubt good assessment center but absolutely useless as a care home, it is awful. The residents are plonked in front of the tv and left to their own devices, with absolutely no stimulation, no conversation, and no activities. My mother-in-law went in happy and came out not eating, talking, or even trying to walk. It was like sending her to the knackers yard. I Can't even put into words the condition she came out in! Once you've been assessed you are plonked in a seat which I presume it is used as an assessment stop, but my god please avoid.
22 December 2022
My husband was admitted here after spending two weeks in hospital with pneumonia which alongside his vascular dementia meant I could no longer care for him at home. Both my daughter and I feel we have won the lottery in regard to him being placed here in Golden View Care Home. There are not enough accolades/plaudits I can give in regard to the loving care and attention he has received since he's been there. Having dementia means you are averse to change plus mood swings. All of the staff recognise this and go above and beyond to ensure everything remains the same so as not to "trip" him into an agitated state. From the manager, reception staff, nurses, physio and one-to-one carers, we cannot thank you enough for making life easier for us in knowing husband/dad is having the best care, love and attention as is the right of anyone in this position. Thank you seems so inadequate, but trust us when we say "thank you and bless each and every one of you".
28 September 2022
This home is terrible and my experience of the care my father received was the poorest I have ever seen. We will be submitting a formal complaint to this home, the NHS who placed him there, and the CQC who regulate this home.
31 August 2022
My mum was sent to Goldenview Care Home for assessment and thank goodness she was! The staff here are amazing they really care about the residents and my mum is thriving in the environment, she's never looked better. Nothing is too much trouble and the 1:1 are so compassionate, my mum loves them - she says they are so helpful and are her little friends. We know that Mum is cared for and feels safe so that is so reassuring for us. We now have far more nice, fun visits with Mum because she is less stressed about day-to-day life. All the staff are so approachable and friendly, it is lovely to feel so relaxed there and know that we can ask about anything and get open and honest answers. We just thank goodness that Mum was referred to Goldenview Care Home.