Submit a Review for Newbury Grove
370 London Road, Newbury, RG14 2QH
View Full Details of Newbury GroveLatest Reviews for Newbury Grove
12 March 2025
I can not fault Newbury Grove Care Home. I moved my Father here from the south coast 2 years ago. From day 1 the carers looked after him incredibly well. Always keeping me informed of the littlest things. The home never smelt 'off', always clean and fresh. The cafe downstairs was always busy, with bingo games, birthday celebrations, or residents just hanging out! All the staff are incredibly friendly, I got to know them all, carers, entertainers, cooks, handyman - all are so friendly. For a establishment which has to deal with so much death and illness, the general atmosphere is happy, I never felt sad, even in the last days of my Fathers life, everyone was so happy - and so it should be! I would recommend Newbury Grove to anyone.
06 November 2024
Well where do I start, when my partner and I first came down to view Newbury Grove we were amazed at the homely, friendly feel straight away. Everyone made us feel very welcome. The lovely admission advisor then showed us around, stopping and speaking to her residents on the way. Even the residents spoke to us, complete strangers. A guided tour that really felt welcoming and like a big hug. From the hair salon to the dining room to the lounges everywhere very clean and tidy but again homely. My mother-in-law came in August after a fall and broken hip and has slowly settled loving all the staff and the wonderful care she gets, including nursing care is amazing. Nothing is too much trouble, always with a smile (and she can be demanding!). We've bought in photos, pictures etc to make the room her own. It was a daunting move for us all but again plenty of care and reassurance for us all as a family. I cannot speak highly enough of the complete care from everyone and would recommend Newbury Grove to anyone.
06 November 2024
My mother (aged 96) became a resident at Newbury Grove in August 2024, after leaving hospital as a result of a broken hip. We visited several other care homes in the area before making our final decision. Our first impression of the home when entering the building was how welcoming and friendly all the staff were. The home was spotlessly clean and it was immediately noticeable how happy and well looked after the residents were. We were greeted by the Homes Admission Advisor, who gave us an extensive guided tour of the home and assisted us in dealing with the admission process. She also ensured that the accommodation offered was the most suitable for my mother's needs. The home offers everything you could possibly wish for. Fantastic in-house nursing care, superb freshly cooked meals, entertainment, hairdressers and of course an excellent team of carers. Not only are the residents well looked after, family and friends are too and have the opportunity to dine with their loved one.
17 October 2024
I have had the pleasure of visiting a friend at this care home, 4-5 times now, and have been able to join her for lunch on 2 occasions. The ambience and the overall feel is lovely, all the staff who I have had the pleasure to meet have been marvellous, and go above and beyond, special people! A note to the chef, food is fab and nutritious, well done. It's bright cheerful, and the standard of cleanliness and attention to detail is extremely high. Well done everyone. (Chef see you Wednesday for cake).
23 July 2024
My mother recently passed away having lived at Newbury Grove for 5 years having moved from another home in Newbury which we were unhappy with. The difference in the two homes was remarkable. Newbury Grove had so much more space and felt so inviting from the moment we walked in. My mother was on the Memory Care floor as she had dementia. The home was well managed with the care and dignity of residents being at the heart of everything. Without exception, the quality of care provided was first class and the staff clearly took great pride in their jobs. In the final few days, the palliative care they provided was dignified and considerate to both us as a family and to my mother. We are truly grateful to all the staff at this home and cannot speak more highly of our experience. We currently still have another relative living at the home and are also very happy with their care. I would recommend this care home without reservation to anyone looking for care for themselves or a relative.
26 June 2024
It was necessary for Mum to move into a care home and after plenty of research we chose Newbury Grove as it met all our requirements, and we are very pleased we did. From the initial meeting, viewing the room, being shown around the facilities and explaining the different care packages, the whole team were excellent and extremely professional in their approach. Mum was a resident there for a year and during that time she received first-class care and medical support and was encouraged to join in with all the activities. She felt that this was now her home and quickly made friends. I cannot applaud and recommend enough the efforts of the care, support and nursing staff and the first-class attention she received during her time there. Nothing was ever too much trouble, we received regular updates either by phone if more urgent or personally each time we visited and everyone from reception staff to the manager was always available to promptly deal with any requests or issues.
23 April 2024
Over the last 14 months my Dad has received outstanding care. The best-managed care home I have been in. And, as an NHS professional and a relative I have been in a few! The chief nursing staff were all outstanding. Each time I visited Dad, someone made an effort to come and say hello and update me. This made a big difference as Dad had dementia. The nursing staff and carers were very professional and kind and supportive. There were a couple who were particularly good at managing Dad when his behaviour was difficult. Even if they weren’t rostered in his area, they would always be available to help if needed. The activities coordinators tried very hard to engage him and encourage him to join in. The environment was lovely, particularly the outdoor space. My feeling is that the retention and recruitment was good, always a reflection of good management and leadership. I particularly appreciated the easy access to the manager. Always said hello and dealt with queries promptly.
14 March 2024
My mother recently passed away after spending five happy years at Newbury Grove where she was very well cared for by the wonderful staff. I always looked forward to visiting her as there was a lovely atmosphere, I also appreciated the variety of activities and entertainments that were organised by the team. Big thanks to everyone at Newbury Grove for helping make Mum's later years so happy and comfortable.
29 November 2023
My relative stayed stayed in Newbury Grove for five years and was very happy there. The staff took great care of her, became her friends and helped her feel completely at home. In 2023, she turned 100, and the home organised a wonderful party for her. Later that year, her personal funds ran out, and Newbury Grove helped with the transition to state funding, allowing her to continue in the home. When she passed away a few months later, the staff were marvellous in helping with arrangements, including hosting a memorial meeting in the home attended by relatives as well as a good number of the staff who cared for her. Thank you Care UK and the staff at Newbury Grove for helping make her later years so happy and comfortable.
22 September 2023
My aunt has been at Newbury Grove Care Home for two years now and has been very well cared for. I can visit her any time and there is a wonderful area where we can have coffee and cake together and also a lovely garden which she very much enjoys spending time in. There is always a wide variety of activities each week for residents to participate in and regular visitors providing musical entertainment. Throughout the year, family members are invited to join their loved ones for BBQs and other celebrations.
27 July 2023
Mum initially went to Newbury Grove for respite after a spell in hospital. Despite the fact that she was initially only temporary, the management and staff went out of their way to make her feel at home and more importantly safe. It was therefore an easier decision for her family to make her a permanent resident. She is now fully settled in her room with items from her home. She has made friends with other residents and enjoys joining in with the activities. Carers and management are friendly and always willing to have a quick chat with her as well as her family. We would have no hesitation in recommending Newbury Grove.
19 July 2023
Very sadly, we lost our beloved friend on Easter Day this year; she had been a chosen member of our family for fifty years and she was given to us as a truly most precious gift. She developed dementia many years ago and had spent the last seven years of life in the most wonderful care home, Gracewell in Newbury; finding this exceptional home had been such a blessing for us all. The loving care that she received from each and every one of the members of the team was phenomenal, huge attention to detail and also so much consideration, not only for their residents, but also for their families. Over the years I really felt that each and every one of us had been cared for, through these sad and difficult times, as close members of the one big family. I cannot thank each and every one of this exceptional team enough for all that they have given to our friend, and to all of us.
29 June 2023
My mother died in early April and was ill throughout March. The staff looked after her so well and with great care. We were kept informed of her condition and when any of the family visited they were very kind to us.
29 June 2023
It was with great trepidation that our dear mother arrived at Newbury Grove in October 2019. Despite the fact that she was unable to stand unaided, she was insistent that she could remain at home, alone. From the outset, staff reassured us that Mum would settle in and now, due to the patience and marvellous care and attention she has received, she is now mobile and very happy to join in activities with her fellow residents. Mum has a bright and airy room where she can sit comfortably, enjoying the view from her window, and chatting to the friendly staff who pop in to see if she needs anything. The family are kept informed of Mum's progress and the Manager is most helpful and attentive. The excellent level of care has continued through the challenging times that the Pandemic presented and there is always a cheery welcome when family members call in to visit. It is a great comfort to know that Mum is so happy and among friends. We thoroughly recommend Newbury Grove. Thank you.
27 June 2023
From the moment I went and viewed the Newbury Grove as a potential placement for my mother I was made to feel welcome and was treated with kindness and compassion. It was an easy choice. I settled my mother into the care home at the start of June and within 24 hours my she had transformed. She was joining in with activities, chatting with staff, residents and family of other residents. She was depressed for quite a while after my father passed away and I didn't realise quite how much until I saw her at Newbury Grove. My mum is in the early stages of Alzheimer's but I am confident that the staff at Newbury Grove will support her and myself through the difficult journey ahead.
23 April 2023
My father was at Newbury Grove for 2 and 1/2 years. From the time we first made contact we had a positive and welcoming experience. The staff are all amazing and take time to get to know each resident. Whenever I visited, the carers had time to stop and chat to me about Dad, he wasn't just a number. I was very impressed by the care given especially to someone with advanced dementia and no hearing. The home is very well run and I had access to the care home manager if I needed it. I should add that whenever the care home had to contact us they were at pains not to worry us unnecessarily but kept us fully informed. I can't recommend Newbury Grove highly enough.
28 March 2023
My mother spent the last 8 months of her life at Newbury Grove, having gone in when her health declined after a fall. The staff were wonderful from the moment she arrived and we will be forever grateful for their friendliness, and the help and care they gave her throughout her stay. During her last days, the staff looked after her with endless patience, respect and dignity, and even when she was slipping away from us they managed to get some lovely smiles from her. We cannot thank the staff enough for helping us too through this difficult time. We will always have happy memories of the hours spent in the garden, which my mum loved, sitting with her and watching the world go by! I have no hesitation in wholeheartedly recommending Newbury Grove. Many thanks to all.
13 March 2023
We have found the staff at Newbury Grove to be exceptional in their care and understanding when my mother-in-law moved in after hip surgery. She became unwell the following day due to an error in hospital and they promptly called an ambulance and informed us immediately. They then stayed in touch to find out how she was. After a week she was discharged back to their care and the high level of care has continued for her and our family.
13 January 2023
Newbury Grove is a lovely, caring home. It has a modern feel to it and a nice atmosphere. When he was in better health, my father loved the garden. The staff are amazing. Incredibly patient and professional - my father wasn't always the easiest person but I felt that he was always treated with care and respect. The general manager is a fantastic leader and navigated the home through the pandemic very successfully with the residents' interests at the centre of all decisions where possible. Much of my contact had to be virtual for geographical reasons and the staff were always very accommodating in ensuring that this happened. A huge thank you to everyone.
03 January 2023
All staff were friendly, helpful and caring. We were kept well informed throughout the Covid pandemic. My relative was looked after to the best of their ability. Under normal conditions, they kept the residents well entertained.
Latest Reviews for Newbury Grove
12 March 2025
I can not fault Newbury Grove Care Home. I moved my Father here from the south coast 2 years ago. From day 1 the carers looked after him incredibly well. Always keeping me informed of the littlest things. The home never smelt 'off', always clean and fresh. The cafe downstairs was always busy, with bingo games, birthday celebrations, or residents just hanging out! All the staff are incredibly friendly, I got to know them all, carers, entertainers, cooks, handyman - all are so friendly. For a establishment which has to deal with so much death and illness, the general atmosphere is happy, I never felt sad, even in the last days of my Fathers life, everyone was so happy - and so it should be! I would recommend Newbury Grove to anyone.
06 November 2024
Well where do I start, when my partner and I first came down to view Newbury Grove we were amazed at the homely, friendly feel straight away. Everyone made us feel very welcome. The lovely admission advisor then showed us around, stopping and speaking to her residents on the way. Even the residents spoke to us, complete strangers. A guided tour that really felt welcoming and like a big hug. From the hair salon to the dining room to the lounges everywhere very clean and tidy but again homely. My mother-in-law came in August after a fall and broken hip and has slowly settled loving all the staff and the wonderful care she gets, including nursing care is amazing. Nothing is too much trouble, always with a smile (and she can be demanding!). We've bought in photos, pictures etc to make the room her own. It was a daunting move for us all but again plenty of care and reassurance for us all as a family. I cannot speak highly enough of the complete care from everyone and would recommend Newbury Grove to anyone.
06 November 2024
My mother (aged 96) became a resident at Newbury Grove in August 2024, after leaving hospital as a result of a broken hip. We visited several other care homes in the area before making our final decision. Our first impression of the home when entering the building was how welcoming and friendly all the staff were. The home was spotlessly clean and it was immediately noticeable how happy and well looked after the residents were. We were greeted by the Homes Admission Advisor, who gave us an extensive guided tour of the home and assisted us in dealing with the admission process. She also ensured that the accommodation offered was the most suitable for my mother's needs. The home offers everything you could possibly wish for. Fantastic in-house nursing care, superb freshly cooked meals, entertainment, hairdressers and of course an excellent team of carers. Not only are the residents well looked after, family and friends are too and have the opportunity to dine with their loved one.
17 October 2024
I have had the pleasure of visiting a friend at this care home, 4-5 times now, and have been able to join her for lunch on 2 occasions. The ambience and the overall feel is lovely, all the staff who I have had the pleasure to meet have been marvellous, and go above and beyond, special people! A note to the chef, food is fab and nutritious, well done. It's bright cheerful, and the standard of cleanliness and attention to detail is extremely high. Well done everyone. (Chef see you Wednesday for cake).
23 July 2024
My mother recently passed away having lived at Newbury Grove for 5 years having moved from another home in Newbury which we were unhappy with. The difference in the two homes was remarkable. Newbury Grove had so much more space and felt so inviting from the moment we walked in. My mother was on the Memory Care floor as she had dementia. The home was well managed with the care and dignity of residents being at the heart of everything. Without exception, the quality of care provided was first class and the staff clearly took great pride in their jobs. In the final few days, the palliative care they provided was dignified and considerate to both us as a family and to my mother. We are truly grateful to all the staff at this home and cannot speak more highly of our experience. We currently still have another relative living at the home and are also very happy with their care. I would recommend this care home without reservation to anyone looking for care for themselves or a relative.
26 June 2024
It was necessary for Mum to move into a care home and after plenty of research we chose Newbury Grove as it met all our requirements, and we are very pleased we did. From the initial meeting, viewing the room, being shown around the facilities and explaining the different care packages, the whole team were excellent and extremely professional in their approach. Mum was a resident there for a year and during that time she received first-class care and medical support and was encouraged to join in with all the activities. She felt that this was now her home and quickly made friends. I cannot applaud and recommend enough the efforts of the care, support and nursing staff and the first-class attention she received during her time there. Nothing was ever too much trouble, we received regular updates either by phone if more urgent or personally each time we visited and everyone from reception staff to the manager was always available to promptly deal with any requests or issues.
23 April 2024
Over the last 14 months my Dad has received outstanding care. The best-managed care home I have been in. And, as an NHS professional and a relative I have been in a few! The chief nursing staff were all outstanding. Each time I visited Dad, someone made an effort to come and say hello and update me. This made a big difference as Dad had dementia. The nursing staff and carers were very professional and kind and supportive. There were a couple who were particularly good at managing Dad when his behaviour was difficult. Even if they weren’t rostered in his area, they would always be available to help if needed. The activities coordinators tried very hard to engage him and encourage him to join in. The environment was lovely, particularly the outdoor space. My feeling is that the retention and recruitment was good, always a reflection of good management and leadership. I particularly appreciated the easy access to the manager. Always said hello and dealt with queries promptly.
14 March 2024
My mother recently passed away after spending five happy years at Newbury Grove where she was very well cared for by the wonderful staff. I always looked forward to visiting her as there was a lovely atmosphere, I also appreciated the variety of activities and entertainments that were organised by the team. Big thanks to everyone at Newbury Grove for helping make Mum's later years so happy and comfortable.
29 November 2023
My relative stayed stayed in Newbury Grove for five years and was very happy there. The staff took great care of her, became her friends and helped her feel completely at home. In 2023, she turned 100, and the home organised a wonderful party for her. Later that year, her personal funds ran out, and Newbury Grove helped with the transition to state funding, allowing her to continue in the home. When she passed away a few months later, the staff were marvellous in helping with arrangements, including hosting a memorial meeting in the home attended by relatives as well as a good number of the staff who cared for her. Thank you Care UK and the staff at Newbury Grove for helping make her later years so happy and comfortable.
22 September 2023
My aunt has been at Newbury Grove Care Home for two years now and has been very well cared for. I can visit her any time and there is a wonderful area where we can have coffee and cake together and also a lovely garden which she very much enjoys spending time in. There is always a wide variety of activities each week for residents to participate in and regular visitors providing musical entertainment. Throughout the year, family members are invited to join their loved ones for BBQs and other celebrations.
27 July 2023
Mum initially went to Newbury Grove for respite after a spell in hospital. Despite the fact that she was initially only temporary, the management and staff went out of their way to make her feel at home and more importantly safe. It was therefore an easier decision for her family to make her a permanent resident. She is now fully settled in her room with items from her home. She has made friends with other residents and enjoys joining in with the activities. Carers and management are friendly and always willing to have a quick chat with her as well as her family. We would have no hesitation in recommending Newbury Grove.
19 July 2023
Very sadly, we lost our beloved friend on Easter Day this year; she had been a chosen member of our family for fifty years and she was given to us as a truly most precious gift. She developed dementia many years ago and had spent the last seven years of life in the most wonderful care home, Gracewell in Newbury; finding this exceptional home had been such a blessing for us all. The loving care that she received from each and every one of the members of the team was phenomenal, huge attention to detail and also so much consideration, not only for their residents, but also for their families. Over the years I really felt that each and every one of us had been cared for, through these sad and difficult times, as close members of the one big family. I cannot thank each and every one of this exceptional team enough for all that they have given to our friend, and to all of us.
29 June 2023
My mother died in early April and was ill throughout March. The staff looked after her so well and with great care. We were kept informed of her condition and when any of the family visited they were very kind to us.
29 June 2023
It was with great trepidation that our dear mother arrived at Newbury Grove in October 2019. Despite the fact that she was unable to stand unaided, she was insistent that she could remain at home, alone. From the outset, staff reassured us that Mum would settle in and now, due to the patience and marvellous care and attention she has received, she is now mobile and very happy to join in activities with her fellow residents. Mum has a bright and airy room where she can sit comfortably, enjoying the view from her window, and chatting to the friendly staff who pop in to see if she needs anything. The family are kept informed of Mum's progress and the Manager is most helpful and attentive. The excellent level of care has continued through the challenging times that the Pandemic presented and there is always a cheery welcome when family members call in to visit. It is a great comfort to know that Mum is so happy and among friends. We thoroughly recommend Newbury Grove. Thank you.
27 June 2023
From the moment I went and viewed the Newbury Grove as a potential placement for my mother I was made to feel welcome and was treated with kindness and compassion. It was an easy choice. I settled my mother into the care home at the start of June and within 24 hours my she had transformed. She was joining in with activities, chatting with staff, residents and family of other residents. She was depressed for quite a while after my father passed away and I didn't realise quite how much until I saw her at Newbury Grove. My mum is in the early stages of Alzheimer's but I am confident that the staff at Newbury Grove will support her and myself through the difficult journey ahead.
23 April 2023
My father was at Newbury Grove for 2 and 1/2 years. From the time we first made contact we had a positive and welcoming experience. The staff are all amazing and take time to get to know each resident. Whenever I visited, the carers had time to stop and chat to me about Dad, he wasn't just a number. I was very impressed by the care given especially to someone with advanced dementia and no hearing. The home is very well run and I had access to the care home manager if I needed it. I should add that whenever the care home had to contact us they were at pains not to worry us unnecessarily but kept us fully informed. I can't recommend Newbury Grove highly enough.
28 March 2023
My mother spent the last 8 months of her life at Newbury Grove, having gone in when her health declined after a fall. The staff were wonderful from the moment she arrived and we will be forever grateful for their friendliness, and the help and care they gave her throughout her stay. During her last days, the staff looked after her with endless patience, respect and dignity, and even when she was slipping away from us they managed to get some lovely smiles from her. We cannot thank the staff enough for helping us too through this difficult time. We will always have happy memories of the hours spent in the garden, which my mum loved, sitting with her and watching the world go by! I have no hesitation in wholeheartedly recommending Newbury Grove. Many thanks to all.
13 March 2023
We have found the staff at Newbury Grove to be exceptional in their care and understanding when my mother-in-law moved in after hip surgery. She became unwell the following day due to an error in hospital and they promptly called an ambulance and informed us immediately. They then stayed in touch to find out how she was. After a week she was discharged back to their care and the high level of care has continued for her and our family.
13 January 2023
Newbury Grove is a lovely, caring home. It has a modern feel to it and a nice atmosphere. When he was in better health, my father loved the garden. The staff are amazing. Incredibly patient and professional - my father wasn't always the easiest person but I felt that he was always treated with care and respect. The general manager is a fantastic leader and navigated the home through the pandemic very successfully with the residents' interests at the centre of all decisions where possible. Much of my contact had to be virtual for geographical reasons and the staff were always very accommodating in ensuring that this happened. A huge thank you to everyone.
03 January 2023
All staff were friendly, helpful and caring. We were kept well informed throughout the Covid pandemic. My relative was looked after to the best of their ability. Under normal conditions, they kept the residents well entertained.