Submit a Review for Harcourt Gardens
Harcourt Road, Harrogate, HG1 5NL
View Full Details of Harcourt GardensLatest Reviews for Harcourt Gardens
30 January 2025
Mum quite happy and we are delighted with the place and the staff.
28 January 2025
Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.
27 January 2025
My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.
19 January 2025
My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We feel assured she is in safe hands.
18 November 2024
From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.
14 November 2024
My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)! The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!
05 November 2024
It ticks all the boxes - first class.
05 November 2024
Mum feels very much at home here and nothing is too much trouble for the staff.
24 October 2024
I was recommended Harcourt Gardens for respite care following a knee replacement. It is without a doubt fantastic. The residents are lovely, friendly, and welcoming, with every need catered for, there is so much to do, so many events/entertainments, equally there are many different areas to sit be peaceful or chat, the roof terrace is beautiful, as are the gardens. The staff certainly go that extra mile and are so very helpful and considerate. All the buildings including the bedrooms are very clean and personalisation of your room is encouraged. There are 3 full meals each day of the highest quality, served at dining tables, so everyone can have a chat. I wondered if I was doing the right thing, having respite care, but I'm so glad I came, and I will be so sorry to leave. Absolutely recommend.
24 October 2024
Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!
18 October 2024
Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!
18 October 2024
What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings, great staff and care - what more could you ask for.
08 October 2024
Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.
04 October 2024
Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing her unnecessary distress when she should have been cared for in a safe and supportive environment. The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care. As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety. We would not recommend Harcourt Gardens to anyone.
04 October 2024
Do not make the mistake of choosing this care home for dementia care. The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages. Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere. On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.
17 September 2024
I would definitely recommend Harcourt Gardens for residential care as the grounds, room sizes and decor are akin to what you would expect from a luxury hotel. In my experience however, the dementia residents on the 1st floor are very much disadvantaged by not having any regular outdoor access to the grounds or rooftop garden on the 2nd floor in summer due to a shortage of carers. There are no staff working between floors and there are no regular trips outdoors either which is a great shame. The care provided is good but staff shortages limit the opportunity for residents to make full use of the available facilities, such as the cinema room in the basement, which was always empty whenever I visited. Also, the nursing care provided does not include specialist dementia care, which was not apparent to us when we chose Harcourt for residential care to start with. In summary, Harcourt Gardens is a lovely place and is full of lovely people but caters best for residential care.
16 September 2024
My father spent his last six months at Harcourt Gardens. His heart was weak, and he had mild dementia. He was very well supported physically during his stay, and the staff had a very helpful and friendly relationship with him. Family visits were encouraged. Access to my father's room was easy, and the ground-floor bistro was a very welcoming and attractive destination. His condition meant only a few group activities were suitable for him. A few other residents were reluctant to engage with him, but the staff did their best to minimise difficulties. His eventual death in the home was well handled by staff and management, both emotionally and practically. My memories of visiting my father at Harcourt are good ones.
02 July 2024
After a few small issues (laundry being the main one as Mum would never change) has been perfect. It's been a long time since I have seen Mum so happy within herself. Great staff, food and overall stimulation for her. She loves it here.
19 June 2024
My sister has only been in Harcourt less than a year as I live in Scotland and no longer drive I have only seen her 4 times, only once when we arrived in the afternoon and you knew we were coming, she was dressed like the lady she was. Once I arrived her hair was covered with what looked like a bird's nest of cradle cap. I asked that the doctor be called to look at it and it took 2 weeks before I heard the doctor had called. Her wardrobe had many clothes that did not belong to her, holes in woollen jumpers! I have brought and sent clothes here which I see now are named, thank you. I have spoken to the hairdresser about her hair and she cut and dried it in a new short style which makes all the difference to her and she will see her every 2 weeks. She was a dressmaker, and seamstress in a big way and was always clean and tidy.
07 June 2024
The home has improved in the last two months from a care perspective. Staff had come across cold and uncaring but this has improved a lot. Staff now engage more with residents and come across as friendly and caring, as they should be. The food is ok, certainly edible but not great, I would describe the food I have tried as good quality school food, rather than close to hotel standard which I would expect given the cost of the home.
Latest Reviews for Harcourt Gardens
30 January 2025
Mum quite happy and we are delighted with the place and the staff.
28 January 2025
Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.
27 January 2025
My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.
19 January 2025
My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We feel assured she is in safe hands.
18 November 2024
From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.
14 November 2024
My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)! The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!
05 November 2024
It ticks all the boxes - first class.
05 November 2024
Mum feels very much at home here and nothing is too much trouble for the staff.
24 October 2024
I was recommended Harcourt Gardens for respite care following a knee replacement. It is without a doubt fantastic. The residents are lovely, friendly, and welcoming, with every need catered for, there is so much to do, so many events/entertainments, equally there are many different areas to sit be peaceful or chat, the roof terrace is beautiful, as are the gardens. The staff certainly go that extra mile and are so very helpful and considerate. All the buildings including the bedrooms are very clean and personalisation of your room is encouraged. There are 3 full meals each day of the highest quality, served at dining tables, so everyone can have a chat. I wondered if I was doing the right thing, having respite care, but I'm so glad I came, and I will be so sorry to leave. Absolutely recommend.
24 October 2024
Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!
18 October 2024
Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!
18 October 2024
What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings, great staff and care - what more could you ask for.
08 October 2024
Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.
04 October 2024
Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing her unnecessary distress when she should have been cared for in a safe and supportive environment. The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care. As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety. We would not recommend Harcourt Gardens to anyone.
04 October 2024
Do not make the mistake of choosing this care home for dementia care. The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages. Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere. On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.
17 September 2024
I would definitely recommend Harcourt Gardens for residential care as the grounds, room sizes and decor are akin to what you would expect from a luxury hotel. In my experience however, the dementia residents on the 1st floor are very much disadvantaged by not having any regular outdoor access to the grounds or rooftop garden on the 2nd floor in summer due to a shortage of carers. There are no staff working between floors and there are no regular trips outdoors either which is a great shame. The care provided is good but staff shortages limit the opportunity for residents to make full use of the available facilities, such as the cinema room in the basement, which was always empty whenever I visited. Also, the nursing care provided does not include specialist dementia care, which was not apparent to us when we chose Harcourt for residential care to start with. In summary, Harcourt Gardens is a lovely place and is full of lovely people but caters best for residential care.
16 September 2024
My father spent his last six months at Harcourt Gardens. His heart was weak, and he had mild dementia. He was very well supported physically during his stay, and the staff had a very helpful and friendly relationship with him. Family visits were encouraged. Access to my father's room was easy, and the ground-floor bistro was a very welcoming and attractive destination. His condition meant only a few group activities were suitable for him. A few other residents were reluctant to engage with him, but the staff did their best to minimise difficulties. His eventual death in the home was well handled by staff and management, both emotionally and practically. My memories of visiting my father at Harcourt are good ones.
02 July 2024
After a few small issues (laundry being the main one as Mum would never change) has been perfect. It's been a long time since I have seen Mum so happy within herself. Great staff, food and overall stimulation for her. She loves it here.
19 June 2024
My sister has only been in Harcourt less than a year as I live in Scotland and no longer drive I have only seen her 4 times, only once when we arrived in the afternoon and you knew we were coming, she was dressed like the lady she was. Once I arrived her hair was covered with what looked like a bird's nest of cradle cap. I asked that the doctor be called to look at it and it took 2 weeks before I heard the doctor had called. Her wardrobe had many clothes that did not belong to her, holes in woollen jumpers! I have brought and sent clothes here which I see now are named, thank you. I have spoken to the hairdresser about her hair and she cut and dried it in a new short style which makes all the difference to her and she will see her every 2 weeks. She was a dressmaker, and seamstress in a big way and was always clean and tidy.
07 June 2024
The home has improved in the last two months from a care perspective. Staff had come across cold and uncaring but this has improved a lot. Staff now engage more with residents and come across as friendly and caring, as they should be. The food is ok, certainly edible but not great, I would describe the food I have tried as good quality school food, rather than close to hotel standard which I would expect given the cost of the home.