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20a Robin Road, Goring-by-Sea, Worthing, BN12 6FE
View Full Details of Haviland HouseLatest Reviews for Haviland House
23 January 2025
My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.
20 January 2025
Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy! The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at anytime if needed. I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.
20 January 2025
I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became permanent and Haviland is now her home. We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.
20 January 2025
Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment. She spent a year at another care home in Worthing which was a complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is. She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean. Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!
25 September 2024
My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and found ways to thank his carers by shaking the hands of the males and kissing the hands of the females. I thank all of the staff who cared for him when I couldn't. He sadly passed on June 11th but chose to raise funds for Guild Care and dementia.
04 July 2024
Our Mum has been a resident at Haviland for nearly 5 years. Haviland is a wonderful place, with such caring staff, who treat the residents with such respect and kindness. She has made some lovely friendships with other residents and also the staff. The home is beautiful, spacious and very clean. The bedrooms are lovely. There is always a warm welcome and family atmosphere, a relaxed place for residents and their families to feel at home. Regular activities and entertainment and a beautiful garden for all the families to use. Nice to see carers have time to sit with residents to talk about topics, their interests and the old days. As Mum's care needs have increased and changed over the years, it is reassuring to know that as things have progressed Haviland is the right home for her. Haviland caters for many stages of dementia and provides high levels of care and nursing. We enjoy a good relationship with the Haviland staff, all of who are very friendly, approachable and professional.
25 June 2024
Having visited many many homes over the last 25 years I can honestly say Havilland is outstanding. Fabulous atmosphere - welcoming and beautifully clean. Lovely staff and wonderful to see residents truly enjoying their day. Well done Guildcare - not an easy job to make this level of service look so effortless!
19 June 2024
My mum stayed in Haviland House for 4 months she was end of life care and she loved every day and everyone, she felt very lucky to be there and I couldn't have wished for a nicer place for her to end her life. My dad is in Haviland he has vascular dementia and it has taken a while for him to settle but now he says he is staying in a great hotel. If you want somewhere for your loved ones to be looked after how you would look after them then Haviland is the place, the rooms are en-suite, spacious and clean, the carers are fantastic as are the clinical staff, nothing is too much trouble, meals are cooked in their kitchen and if you time it right you get homemade cake when you visit, yum! Daily entertainment is brilliant from singers coming in to arts and crafts. Today they made bird feeders from pine cones. All the staff work so very hard to give our loved ones the very best care and attention. I couldn't wish for a better home, for my dad.
11 June 2024
The home is an utter disgrace. I hadn't done a review before now as we were so traumatised by our experience I needed to forget about it. My Mum was frequently soiled when I visited as were other residents. The whole place stinks. Residents were largely ignored unless it was meal times. The management couldn't care less and there is a huge focus on money. Despite the huge fees, everything is filthy including cups, bedlinen and rooms. You would be right in asking why on earth we kept her there but, we had no choice. Three staff members were great and a couple of others but that was it. My Mum had an incident of unexplained bruising with very clear finger marks on her arms. I would think very carefully before putting a loved one in here. Mum did not leave her room for a year but is now happily walking and being cared for properly in her new home. One of the carers who knew Mum from Havilland saw her in her new home and cried at the difference.
20 March 2024
I can not express the amount of gratitude to all the staff. I can not single one person out, the carers have made my mum's respite. The lady from the office has also been amazing offering advice above her remit nothing ever seems too much trouble which is what we need as social services I feel have let my mum down so badly. I can not thank you all enough.
27 November 2023
In the darkness of dementia as a family, we found Haviland House, really can only say thank you from the bottom of our hearts. What a beautiful place unsung heroes work here with love and respect. The help has been overwhelming at times it’s made it far more bearable. I on behalf of my mother and family thank you so much for finding light in the darkest of places in a dementia journey Haviland House. Thank you!
09 October 2023
Having been present for quite long periods when visiting my husband. I am full of admiration for the way the staff nurses, assistants, helpers and volunteers are so consistent in the way they carry out their duties. Residents are treated with kindness and respect. Their concerns are addressed promptly and seriously until the situation is resolved satisfactorily. Their dedication deserves so much more recognition from authorities.
19 September 2023
My husband enjoys the range of activities offered and loves the friendly staff. The lunch is always a highlight of his day as is the dessert and cake!! He attends twice a week which gives me some much-needed respite.
14 September 2023
Dad went into Haviland House in February 2023 aged 94 into Bramber Wing. As it was his first time in a care home we were naturally anxious that he would be looked after properly and that his needs would be met. It soon became apparent to us that we needn't have had any concerns whatsoever, and that every single carer that we experienced who helped look after Dad did a fantastic job. I was fortunate enough to be able to visit him practically every day and evening (along with my two brothers) and we could always see the care, effort, and fondness into looking after him. I think one of any relative's biggest concerns of a family member going into a care home is trust, and we trusted Haviland House to look after him. To the management, to the nursing staff, to the carers, thank you!
11 August 2023
I can't thank Haviland enough for the care and patience shown towards my dad as he battled Alzheimer's. He was not an easy resident, but the staff took time to get to know him and engage with his interests so that over time he settled in and became a part of their community. He had some complex needs, physical and mental, but Haviland managed everything well and I can't fault the care he received. Haviland was always spotlessly clean when we visited, with no 'smells'. Communication with relatives could be better very good at informing us of issues, but sometimes slow to respond to queries. That said, I'd rather staff prioritise good care over responding to emails/calls. Overall I would recommend Haviland to anyone looking for a home for their loved ones.
01 June 2023
From the initial home-visit appraisal, transport to Havilland House and throughout his time at Havilland House I’ve found the level of care and empathy from all those involved to be excellent! All the carers were wonderful with Dad, very caring, patient and helpful to his needs during his last few weeks with us. The overall feel of the home is relaxed yet very professionally run with all staff engaged and welcoming so thank you to all those that helped our family!
04 May 2023
A huge improvement in staffing levels since the year-end into January 2023. I have rated staff 'excellent' in all areas. Their job is a difficult one, often open to abuse from some residents, physically or verbally. The home's ambiance is more like a hotel than care home. Excellent food.
04 May 2023
Our Dad has been in Haviland House for the past months and we are very happy with the care he has received. He seems to be engaged and well-settled. The staff are extremely kind and work hard to provide entertainment and give the residents an enjoyable experience.
04 May 2023
My mum has been at Haviland House for 2 years. She is and has been well cared for 24 hours a day since her arrival. The nursing staff are excellent with helping her to eat and drink regularly and her general health has improved with excellent care she has received with pain management and dietary needs catered for. When we visit we feel we are welcomed by staff members from reception to management and nursing staff. The activities throughout the year are well organised from garden parties, Christmas pantos and birthdays, which we have attended, both us and Mum have enjoyed, making Mum and us feel we are all part of the Haviland family.
27 March 2023
My wife has been at Haviland House for a year now, and within the year we have got to know all the staff and lots of the residents and today still. We feel like part of the family. The is lots of entertainment that goes on within the home. Not all of which my wife can participate in but still enjoyable. I feel I have confidence in the staff that look after my wife when I am not around. The house hold that my wife lives on, has been adapted to provide everything she needs. Now that we are able to again, it has made myself and my wife closer again and now that staff and relatives no longer have to wear masks it is a much more welcoming environment and help the bond not only between her and staff but also myself and staff.
Latest Reviews for Haviland House
23 January 2025
My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.
20 January 2025
Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy! The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at anytime if needed. I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.
20 January 2025
I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became permanent and Haviland is now her home. We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.
20 January 2025
Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment. She spent a year at another care home in Worthing which was a complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is. She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean. Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!
25 September 2024
My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and found ways to thank his carers by shaking the hands of the males and kissing the hands of the females. I thank all of the staff who cared for him when I couldn't. He sadly passed on June 11th but chose to raise funds for Guild Care and dementia.
04 July 2024
Our Mum has been a resident at Haviland for nearly 5 years. Haviland is a wonderful place, with such caring staff, who treat the residents with such respect and kindness. She has made some lovely friendships with other residents and also the staff. The home is beautiful, spacious and very clean. The bedrooms are lovely. There is always a warm welcome and family atmosphere, a relaxed place for residents and their families to feel at home. Regular activities and entertainment and a beautiful garden for all the families to use. Nice to see carers have time to sit with residents to talk about topics, their interests and the old days. As Mum's care needs have increased and changed over the years, it is reassuring to know that as things have progressed Haviland is the right home for her. Haviland caters for many stages of dementia and provides high levels of care and nursing. We enjoy a good relationship with the Haviland staff, all of who are very friendly, approachable and professional.
25 June 2024
Having visited many many homes over the last 25 years I can honestly say Havilland is outstanding. Fabulous atmosphere - welcoming and beautifully clean. Lovely staff and wonderful to see residents truly enjoying their day. Well done Guildcare - not an easy job to make this level of service look so effortless!
19 June 2024
My mum stayed in Haviland House for 4 months she was end of life care and she loved every day and everyone, she felt very lucky to be there and I couldn't have wished for a nicer place for her to end her life. My dad is in Haviland he has vascular dementia and it has taken a while for him to settle but now he says he is staying in a great hotel. If you want somewhere for your loved ones to be looked after how you would look after them then Haviland is the place, the rooms are en-suite, spacious and clean, the carers are fantastic as are the clinical staff, nothing is too much trouble, meals are cooked in their kitchen and if you time it right you get homemade cake when you visit, yum! Daily entertainment is brilliant from singers coming in to arts and crafts. Today they made bird feeders from pine cones. All the staff work so very hard to give our loved ones the very best care and attention. I couldn't wish for a better home, for my dad.
11 June 2024
The home is an utter disgrace. I hadn't done a review before now as we were so traumatised by our experience I needed to forget about it. My Mum was frequently soiled when I visited as were other residents. The whole place stinks. Residents were largely ignored unless it was meal times. The management couldn't care less and there is a huge focus on money. Despite the huge fees, everything is filthy including cups, bedlinen and rooms. You would be right in asking why on earth we kept her there but, we had no choice. Three staff members were great and a couple of others but that was it. My Mum had an incident of unexplained bruising with very clear finger marks on her arms. I would think very carefully before putting a loved one in here. Mum did not leave her room for a year but is now happily walking and being cared for properly in her new home. One of the carers who knew Mum from Havilland saw her in her new home and cried at the difference.
20 March 2024
I can not express the amount of gratitude to all the staff. I can not single one person out, the carers have made my mum's respite. The lady from the office has also been amazing offering advice above her remit nothing ever seems too much trouble which is what we need as social services I feel have let my mum down so badly. I can not thank you all enough.
27 November 2023
In the darkness of dementia as a family, we found Haviland House, really can only say thank you from the bottom of our hearts. What a beautiful place unsung heroes work here with love and respect. The help has been overwhelming at times it’s made it far more bearable. I on behalf of my mother and family thank you so much for finding light in the darkest of places in a dementia journey Haviland House. Thank you!
09 October 2023
Having been present for quite long periods when visiting my husband. I am full of admiration for the way the staff nurses, assistants, helpers and volunteers are so consistent in the way they carry out their duties. Residents are treated with kindness and respect. Their concerns are addressed promptly and seriously until the situation is resolved satisfactorily. Their dedication deserves so much more recognition from authorities.
19 September 2023
My husband enjoys the range of activities offered and loves the friendly staff. The lunch is always a highlight of his day as is the dessert and cake!! He attends twice a week which gives me some much-needed respite.
14 September 2023
Dad went into Haviland House in February 2023 aged 94 into Bramber Wing. As it was his first time in a care home we were naturally anxious that he would be looked after properly and that his needs would be met. It soon became apparent to us that we needn't have had any concerns whatsoever, and that every single carer that we experienced who helped look after Dad did a fantastic job. I was fortunate enough to be able to visit him practically every day and evening (along with my two brothers) and we could always see the care, effort, and fondness into looking after him. I think one of any relative's biggest concerns of a family member going into a care home is trust, and we trusted Haviland House to look after him. To the management, to the nursing staff, to the carers, thank you!
11 August 2023
I can't thank Haviland enough for the care and patience shown towards my dad as he battled Alzheimer's. He was not an easy resident, but the staff took time to get to know him and engage with his interests so that over time he settled in and became a part of their community. He had some complex needs, physical and mental, but Haviland managed everything well and I can't fault the care he received. Haviland was always spotlessly clean when we visited, with no 'smells'. Communication with relatives could be better very good at informing us of issues, but sometimes slow to respond to queries. That said, I'd rather staff prioritise good care over responding to emails/calls. Overall I would recommend Haviland to anyone looking for a home for their loved ones.
01 June 2023
From the initial home-visit appraisal, transport to Havilland House and throughout his time at Havilland House I’ve found the level of care and empathy from all those involved to be excellent! All the carers were wonderful with Dad, very caring, patient and helpful to his needs during his last few weeks with us. The overall feel of the home is relaxed yet very professionally run with all staff engaged and welcoming so thank you to all those that helped our family!
04 May 2023
A huge improvement in staffing levels since the year-end into January 2023. I have rated staff 'excellent' in all areas. Their job is a difficult one, often open to abuse from some residents, physically or verbally. The home's ambiance is more like a hotel than care home. Excellent food.
04 May 2023
Our Dad has been in Haviland House for the past months and we are very happy with the care he has received. He seems to be engaged and well-settled. The staff are extremely kind and work hard to provide entertainment and give the residents an enjoyable experience.
04 May 2023
My mum has been at Haviland House for 2 years. She is and has been well cared for 24 hours a day since her arrival. The nursing staff are excellent with helping her to eat and drink regularly and her general health has improved with excellent care she has received with pain management and dietary needs catered for. When we visit we feel we are welcomed by staff members from reception to management and nursing staff. The activities throughout the year are well organised from garden parties, Christmas pantos and birthdays, which we have attended, both us and Mum have enjoyed, making Mum and us feel we are all part of the Haviland family.
27 March 2023
My wife has been at Haviland House for a year now, and within the year we have got to know all the staff and lots of the residents and today still. We feel like part of the family. The is lots of entertainment that goes on within the home. Not all of which my wife can participate in but still enjoyable. I feel I have confidence in the staff that look after my wife when I am not around. The house hold that my wife lives on, has been adapted to provide everything she needs. Now that we are able to again, it has made myself and my wife closer again and now that staff and relatives no longer have to wear masks it is a much more welcoming environment and help the bond not only between her and staff but also myself and staff.